Vumatel | Scheduled Change | Sundowner (запланировано)

Затрагивает другое - Fibre | Приоритет - критический

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#897
Start Date:	21 February 2019 @ 08h00
End Date:	21 February 2019 @ 17h00
Area/s Affected:	Sundowner | AG1 | Block 5
Network Type Affected:	Active Ethernet
Change Description:	Redo the link joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity during this time

Дата - 21/02/2019 08:00 - 21/02/2019 17:00

Обновлено - 15/02/2019 15:37

Vumatel |Scheduled Change|Ferndale (запланировано)

Затрагивает другое - Fibre | Приоритет - критический

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#895
Start Date:	19 February 2019
End Date:	21 February 2019
Area/s Affected:	Ferndale
Network Type Affected:	GPON
Change Description:	Re-routing of patch leads to manage slack and general preventative maintenance
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 17h00 on these days

Дата - 19/02/2019 00:00 - 20/02/2019 00:00

Обновлено - 15/02/2019 15:37

Vumatel | Fibre break | Cyrildene (актуально)

Затрагивает другое - Fibre | Приоритет - критический

Good Day,

We are experiencing the following network incident  

 

Network Incident Reference:	#892
Current Status	Technicians are still busy with repairs
Area/s Affected:	Cyrildene
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Дата - 15/02/2019 10:34

Обновлено - 15/02/2019 15:30

Vumatel |Network Incident | West Rand (расследуется)

Затрагивает другое - Fibre | Приоритет - высокий

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference:	#886
Current Status	Technicians are en route to investigate
Area/s Affected:	West Rand # Amarosa # Radiokop # Roodekrans # Quellerina # Randpark Ridge # Riverview # Helderkruin # Constantia Kloof # Honeydew Ridge
Network Type Affected:	GPON
Network Incident Description:	OLT's are down
Network Incident Impact:	Residents will have no connectivity

Дата - 13/02/2019 13:59

Обновлено - 13/02/2019 14:01

Vumatel | Fibre Break | Glenhazel (актуально)

Затрагивает другое - Fibre | Приоритет - критический

 

Good Day,

We are experiencing the following network incident  

 

Network Incident Reference:	#881
Current Status	Technicians have started with repairs
Area/s Affected:	Glenhazel
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Дата - 13/02/2019 09:57

Обновлено - 13/02/2019 10:15

Vumatel | No Connectivity | Cape Town (расследуется)

Затрагивает другое - Fibre | Приоритет - критический

Good Day,

 

 

Network Incident Reference:	#878 update: 09:51
Current Status	Last night we discovered an issue when customers took longer than normal to re-enter the network. During the troubleshooting process through the night, we discovered another unrelated issue on our core equipment in Cape Town and had to reboot it. It took some time to find this issue as it occurred simultaneously with load-shedding. Rebooting the equipment reduced the DHCP processing time for the remaining devices in the network that had not yet restored after load-shedding and these remaining customers were up and running shortly after.  As at now, services have restored to normal. We are closely monitoring the network and the processing time of the DHCP requests. The first major power drop that is expected today is from 12h00 to 14h30. We will provide an update thereafter.
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Network Incident Description:	No connectivity
Network Incident Impact:	Residents have no connectivity

Дата - 12/02/2019 07:19

Обновлено - 13/02/2019 10:12

Vumatel | Load shedding Delay- 11 Feb 2019 (сообщено)

Затрагивает другое - Vumatel Trenched | Приоритет - критический

Vumatel are experiencing longer than usual delays allocating IP addresses to clients. This is due to the scale of today’s load shedding resulting in tens of thousands of homes requesting IPs at once. We apologise for the inconvenience caused. 

Дата - 11/02/2019 19:57

Обновлено - 11/02/2019 20:15

Vumatel | Post Load Shedding Delay (актуально)

Затрагивает другое - Vumatel Trenched Clients | Приоритет - высокий

Clients across all networks may experience a short delay in restoring connectivity after power is restored.

This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.

Please be patient and contact us if services are not restored with 90 minutes of power being up.

We apologise for the inconvenience caused by these delays.

Дата - 04/12/2018 17:33

Обновлено - 11/02/2019 16:40

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