Service Status Information and Network Announcements


Vumatel | Fibre break | Cyrildene (In Progress)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident
 

 

Network Incident Reference:

#892

Current Status

Technicians are still busy with repairs

Area/s Affected:

Cyrildene

Network Type Affected:

Aerial  

Network Incident Description:

Fibre break 

Network Incident Impact:


Residents will have no connectivity

Date - 15/02/2019 10:34

Last Updated - 15/02/2019 15:30

Vumatel |Network Incident | West Rand (Investigating)

Affecting Other - Fibre | Priority - High

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference:

#886

Current Status

Technicians are en route to investigate

Area/s Affected:

West Rand
# Amarosa
# Radiokop
# Roodekrans
# Quellerina
# Randpark Ridge
# Riverview
# Helderkruin
# Constantia Kloof
# Honeydew Ridge

Network Type Affected:

GPON

Network Incident Description:

OLT's are down

Network Incident Impact:

Residents will have no connectivity  

Date - 13/02/2019 13:59

Last Updated - 13/02/2019 14:01

Vumatel | Fibre Break | Glenhazel (In Progress)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

We are experiencing the following network incident
  

 

Network Incident Reference:

#881

Current Status

Technicians have started with repairs

Area/s Affected:

Glenhazel

Network Type Affected:

Aerial  

Network Incident Description:

Fibre break 

Network Incident Impact:


Residents will have no connectivity  

Date - 13/02/2019 09:57

Last Updated - 13/02/2019 10:15

Vumatel | No Connectivity | Cape Town (Investigating)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:

#878 update: 09:51

Current Status

Last night we discovered an issue when customers took longer than normal to re-enter the network. During the troubleshooting process through the night, we discovered another unrelated issue on our core equipment in Cape Town and had to reboot it. It took some time to find this issue as it occurred simultaneously with load-shedding.

Rebooting the equipment reduced the DHCP processing time for the remaining devices in the network that had not yet restored after load-shedding and these remaining customers were up and running shortly after.  As at now, services have restored to normal.

We are closely monitoring the network and the processing time of the DHCP requests. The first major power drop that is expected today is from 12h00 to 14h30. We will provide an update thereafter.

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Network Incident Description:

No connectivity

Network Incident Impact:

Residents have no connectivity

Date - 12/02/2019 07:19

Last Updated - 13/02/2019 10:12

Vumatel | Load shedding Delay- 11 Feb 2019 (Reported)

Affecting Other - Vumatel Trenched | Priority - Critical

Vumatel are experiencing longer than usual delays allocating IP addresses to clients. This is due to the scale of today’s load shedding resulting in tens of thousands of homes requesting IPs at once. We apologise for the inconvenience caused. 

Date - 11/02/2019 19:57

Last Updated - 11/02/2019 20:15

Vumatel | Post Load Shedding Delay (In Progress)

Affecting Other - Vumatel Trenched Clients | Priority - High

Clients across all networks may experience a short delay in restoring connectivity after power is restored.

This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.

Please be patient and contact us if services are not restored with 90 minutes of power being up.

We apologise for the inconvenience caused by these delays.

Date - 04/12/2018 17:33

Last Updated - 11/02/2019 16:40