Vumatel | Confirmed Fiber Break | Rivonia (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident 

 

Network Incident Reference:	#1234
Network Incident Description:	Confirmed fibre break
Area/s Affected:	Rivonia AG1
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are still busy with repairs

Date - 11/05/2019 20:34

Last Updated - 20/05/2019 08:14

Netstream |OLT Down | Alberton (Resolved)

Affecting Other - Fibre | Priority - Critical

Services have been restored.

__________________


Please note that Netstream's OLT in Alberton has crashed, so there is no connectivity

Their engineers are working on it at the moment.

Sites that are off are:
Watsonsia
Saxon Hof
Mont Serrat
Mont Serrat 1
Mont Serrat 2
Montagu
Preston Place
Rose Garden
Eco Villa
Bassonia Rock

We will keep you posted as we receive updates.

Date - 16/05/2019 09:49

Last Updated - 16/05/2019 16:15

Vumatel | Confirmed fibre break | Sandown (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident 

 

Network Incident Reference:	#1243
Network Incident Description:	Confirmed fibre break
Area/s Affected:	East Road Nerina Road Billern Road   Raalte Road Charlton Quay MDU Centre Road Outspan Road Middle Road
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs

Date - 15/05/2019 11:15 - 15/05/2019 14:15

Last Updated - 15/05/2019 11:15

Vumatel | Confirmed Fiber Break | Mulbarton (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

The following incident has been resolved.  

Network Incident Reference:	#1236
Network Incident Description:	Confirmed Fibre Break
Area/s Affected:	Mulbarton
Network Type Affected:	Active Ethernet
Current Resident Impact:	Connectivity has been restored

Date - 13/05/2019 12:35 - 15/05/2019 14:18

Last Updated - 14/05/2019 10:31

Vumatel Fibre Break | Honeydew Manor (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note the network incident has been resolved.

 

Network Incident Reference:	#1230
Network Incident Description:	Confirmed fibre break
Area/s Affected:	Cupidus MDU The Olive Retirement Village Penchartz Place
Network Type Affected:	Aerial
Current Resident Impact:	Connectivity has been restored.
Current Network Incident Status:	Technicians have repaired the fibre and services have been restored.

Date - 10/05/2019 13:16 - 10/05/2019 16:15

Last Updated - 10/05/2019 16:25

Vumatel | Scheduled Change | Linden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing.  Please see the updated date and time below.

 

Change Reference:	#1179
Start Date:	02 May 2019 @ 08h00
End Date:	02 May 2019 @ 17h00
Area/s Affected:	Linden Cosmos, Jessie, 3rd & 4th Avenues Hope & Frances Roads 1st & 2nd Streets
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity during this time

Date - 02/05/2019 08:00 - 02/05/2019 17:00

Last Updated - 09/05/2019 15:13

Vumatel | Fibre Break | Bryanston South (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing.  Please see the updated date and time below.

 

Change Reference:	#1179
Start Date:	02 May 2019 @ 08h00
End Date:	02 May 2019 @ 17h00
Area/s Affected:	Linden Cosmos, Jessie, 3rd & 4th Avenues Hope & Frances Roads 1st & 2nd Streets
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity during this time

Date - 02/05/2019 08:00 - 03/05/2019 09:32

Last Updated - 09/05/2019 13:22

Vumatel | Fibre Break | Cyrildene (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident  

 

Network Incident Reference:	#1217
Network Incident Description:	Confirmed fibre break
Area/s Affected:	Cyrildene : Aida and Cooper Streets
Network Type Affected:	Aerial
Current Resident Impact:	Connectivity has restored.
Current Network Incident Status:	Technicians have repaired the fibre and services have been restored.

Date - 09/05/2019 06:58 - 09/05/2019 12:00

Last Updated - 09/05/2019 13:21

Emergency Maintenance: Cape Town Region (Resolved)

Affecting Other - Cape Town Core Network | Priority - Critical

Dear Web sQuad Client,
 
Please be advised that we are required to complete upgrades as well as an emergency fix within our Core Environment at the Cape Town Datacentre tonight. This means that your connection will be affected for a short while during the upgrade process.
 
Reason for Maintenance: Core Emergency Fix and Upgrade
Operational Impact: Critical
Affected Area: Entire Cape Town Client Base
 
This maintenance window is scheduled as below:

Cape Town Activity Window
Planned Event Start time: 02:00, Saturday 4 May 2019
Planned Event End time: 04:00, Saturday 4 May 2019
Expected downtime: 1 hour
Expected duration: 2 hours
 
Should there be any discrepancies experienced post planned maintenance, please urgently notify the Web sQuad NOC team who will also be monitoring with the Networks team.
 
We sincerely apologise for any inconvenience caused and we will endeavour to have services restored in the shortest possible time.

Thank you

Web sQuad Networks Team

Date - 04/05/2019 02:14 - 04/05/2019 03:10

Last Updated - 04/05/2019 09:55

Web sQuad | KZN | Regional Connectivity Issue (Resolved)

Affecting Other - Web sQuad | KZN | Priority - Critical

We are experiencing intermittent drops in connectivity between regions affecting all KZN networks. 

We are investigating the cause of these drops as well as increased latency. We are awaiting further feedback from our vendors in this regard.

Date - 24/04/2019 22:49 - 24/04/2019 23:00

Last Updated - 02/05/2019 20:56

Vumatel | Fibre Break | Ferndale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident

 

Network Incident Reference:	#1191
Network Incident Description:	Confirmed Fibre Break
Area/s Affected:	Ferndale | 276 Pretoria Avenue, Palm Grove MDU
Network Type Affected:	Aerial
Current Resident Impact:	Connectivity has restored
Current Network Incident Status:	Technicians have repaired the fibre and services have been restored

Date - 29/04/2019 17:06 - 29/04/2019 23:49

Last Updated - 01/05/2019 08:21

Vumatel | Switch Down | Glenhills (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note that the following Network Incident has been resolved:

 

Network Incident Reference:	#1190
Network Incident Description:	Switch is down
Area/s Affected:	Glenhills Durban North Athlone Prospect Hill Morningside Berea West Windermere Ashley - Pinetown
Network Type Affected:	Active Ethernet
Current Resident Impact:	Connectivity has restored

Date - 29/04/2019 13:09 - 29/04/2019 23:58

Last Updated - 01/05/2019 08:20

Vumatel |Suspected Fibre Break| Honeydew Ridg (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

Please note the following incident has been resolved.

 

Network Incident Reference:	#1169
Network Incident Description:	Confirmed Fibre Break
Area/s Affected:	Honeydew Ridge | Melba Avenue, Emily Hobhouse Street and Mozart Road
Network Type Affected:	Aerial
Current Resident Impact:	Connectivity has restored
Current Network Incident Status:	Technicians have repaired the fibre and services have been restored

Date - 23/04/2019 16:56 - 27/05/2019 00:00

Last Updated - 01/05/2019 08:20

Vumatel | Scheduled Change|Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

This change was completed successfully and has been closed.

___

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1133
Start Date:	24 April 2019 @ 00h01
End Date:	24 April 2019 @ 05h00
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Change Description:	All PoPs behind the Edgemead PoP will be moved from the CapeTown area (is-bree-ar1 area router) to the CapeTown2 area (is-bree-ar2 area router).  This covers the Bothasig, Monte Vista, Panorama, Parow North, Boston and Tygerdal PoPs. Also note that IP addresses will change for these residents, to the new IP netblocks that we requested be allocated.
Change Impact:	Residents will have no connectivity during this time

Date - 24/04/2019 01:00 - 24/04/2019 05:00

Last Updated - 24/04/2019 08:16

Vumatel Cape Town | Outage (Resolved)

Affecting Other - Vumatel Trenched Clients | Priority - Critical

UPDATE: Vumatel Engineers have isolated the issue and solved it. Please contact us if you are still unable to connect. 

We are aware of an outage affecting Vumatel trenched clients in Cape Town. Vumatel Network Operations are investigating this outage and are working to restore services. 

No ETR has been provided. We apologise for the inconvenience caused.

Date - 21/04/2019 07:00 - 21/04/2019 07:40

Last Updated - 21/04/2019 07:47

Vumatel | Fibre Break | Discovery (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

 

Network Incident Reference:	#1017
Current Status	Technicians are still busy with repairs
Area/s Affected:	Discovery
Network Type Affected:	GPON
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 18/03/2019 13:11

Last Updated - 16/04/2019 08:47

Vumatel | Scheduled change | Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1069
Start Date:	03 April 2019
End Date:	04 April 2019
Area/s Affected:	Ezulweni MDU | Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity from 08h00 to 17h00 on these days

Date - 03/04/2019 00:00 - 04/04/2019 23:59

Last Updated - 16/04/2019 08:46

Vumatel | Fibre Break | Honeyview (Resolved)

Affecting Other - Vumatel | Fibre Break | Honeyview | Priority - Critical

Good Day.

Vumatel are experiencing the following network incident :

 

 

Network Incident Reference:	#1078
Current Status	Technicians have started with the repairs.
Area/s Affected:	Honeyview 9 Deysel MDU | Honeydew Manor
Network Type Affected:	GPON
Network Incident Description:	Confirmed Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 02/04/2019 12:43

Last Updated - 16/04/2019 08:46

Vumatel | Scheduled Change | Olivedale & (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1010
Start Date:	19 March 2019 @ 23h00
End Date:	20 March 2019 @ 03h00
Area/s Affected:	Olivedale Jukskei Park Norscot Northwold Bromhof Randpark Ridge Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Core switch upgrade

Date - 19/03/2019 23:00 - 20/03/2019 03:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Fairlands & (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1011
Start Date:	20 March 2019 @ 23h00
End Date:	21 March 2019 @ 03h00
Area/s Affected:	Fairlands Cliffview Reenboogland Northcliff Weltevreden Welridge Allen Glen
Network Type Affected:	Active Ethernet
Change Description:	Core switch upgrade
Change Impact:	Residents will have no connectivity during this time

Date - 20/03/2019 23:00 - 21/03/2019 03:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Bryanston West (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1012
Start Date:	19 March 2019 @ 11h00
End Date:	19 March 2019 @ 13h00
Area/s Affected:	Bryanston West
Network Type Affected:	Active Ethernet
Change Description:	Commission new diverse link
Change Impact:	Residents will experience intermittent connectivity during this time

Date - 19/03/2019 11:00 - 19/03/2019 13:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Honeydew Manor (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#979
Start Date:	13 March 2019 @ 03h00
End Date:	13 March 2019 @ 06h00
Area/s Affected:	Honeydew Manor
Network Type Affected:	GPON
Change Description:	Upgrade firmware on the OLT
Change Impact:	Residents will have no connectivity during this time

Date - 13/03/2019 03:00 - 13/03/2019 06:00

Last Updated - 03/04/2019 12:31

Vumatel|Scheduled Change|Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#983
Start Date:	12 March 2019 @ 08h00
End Date:	12 March 2019 @ 18h00
Area/s Affected:	Willowvale MDU | Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service to this MDU
Change Impact:	Residents will have no connectivity during this time

Date - 12/03/2019 08:00 - 11/03/2019 18:00

Last Updated - 03/04/2019 12:30

Vumatel | Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:	#1008
Start Date:	18 March 2019 @ 23h00
End Date:	19 March 2019 @ 03h00
Area/s Affected:	Weltevreden Welridge Allen Glen
Network Type Affected:	Active Ethernet
Change Description:	Core switch upgrade
Change Impact:	Residents will have no connectivity during this time

Date - 14/03/2019 23:00 - 19/03/2019 03:00

Last Updated - 27/03/2019 08:52

Emergency Change | Parkurst (Resolved)

Affecting Other - Emergency Change | Parkurst | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#1004
Start Date:	14 March 2019 @ 23h00
End Date:	15 March 2019 @ 03h00
Area/s Affected:	Parkhurst Greenside Craigtowne Parktown North
Network Type Affected:	Active Ethernet
Change Description:	Core switch upgrade
Change Impact:	Residents will have no connectivity during this time

 

Date - 13/03/2019 14:47

Last Updated - 27/03/2019 08:52

Vumatel |Johannesburg Loadshedding (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

The areas listed below are currently without power.  The Vuma PoPs in the areas are operational on generator power, however, please expect a delay with services restoring when power restores.

Residents are urged not to reboot their CPE and router when power restores but to be patient and allow time for services to restore.

 

Areas currently without power:

 

Delta Park

Linden

Greenside

Parktown North

Parkhurst

Emmerentia

Northcliff

Randpark Ridge

Hurlingham

We are closely monitoring these areas to ensure that services restore as soon as possible.

--

Date - 14/03/2019 15:32

Last Updated - 18/03/2019 13:13

Vumatel Scheduled Change | Paulshof, Gallo Ma (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#981
Start Date:	14 March 2019
End Date:	14 March 2019
Area/s Affected:	Paulshof, Gallo Manor, Wendywood and Woodmead
Network Type Affected:	Active Ethernet
Change Description:	DA cable upgrade at the following PoPs: #  Paulshof - 09h00 - 09h30 #  Gallo Manor - 10h00 - 10h30 # Wendywood - 11h00 - 11h30 #  Woodmead - 12h00 - 12h30
Change Impact:	Residents connecting to each PoP will have no connectivity during the time slot allocated to the PoP

Date - 14/03/2019 09:00 - 14/03/2019 12:30

Last Updated - 14/03/2019 15:31

Vumatel | Scheduled Change | Amberley (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

 

Change Reference:	#949
Start Date:	06 March 2019
End Date:	07 March 2019
Area/s Affected:	Amberley MDU |Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service to this MDU
Change Impact:	Residents will have no connectivity from 08h00 to 18h00 on these days

Date - 01/03/2019 10:34 - 07/03/2019 00:00

Last Updated - 14/03/2019 09:08

Vumatel|Scheduled Change|Discovery (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#980
Start Date:	14 March 2019 @ 03h00
End Date:	14 March 2019 @ 06h00
Area/s Affected:	Discovery
Network Type Affected:	GPON
Change Description:	Upgrade firmware on the OLT
Change Impact:	Residents will have no connectivity during this time

Date - 14/03/2019 03:00 - 14/03/2019 06:00

Last Updated - 14/03/2019 09:08

Vumatel | Scheduled Change | Culross, Lowndes (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#978
Start Date:	12 March 2019
End Date:	13 March 2019
Area/s Affected:	Culross ; Lowndes & Mount Roads - Bryanston
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity from 8am to 5pm on these days

Date - 12/03/2019 08:00 - 13/03/2019 05:00

Last Updated - 14/03/2019 09:08

Fibre Break | Jukskei Park (Resolved)

Affecting Other - Fibre Break | Jukskei Park | Priority - Critical

Good Day,

Please note that the following Network Incident has been resolved: 

 

Network Incident Reference:	#1003
Current Status:	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Jukskei Park
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 13/03/2019 14:48 - 13/03/2019 18:00

Last Updated - 14/03/2019 09:07

Willowvale MDU - Sundowner (Resolved)

Affecting Other - Willowvale MDU - Sundowner | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#983
Start Date:	13 March 2019 @ 08h00
End Date:	13 March 2019 @ 18h00
Area/s Affected:	Willowvale MDU | Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service to this MDU
Change Impact:	Residents will have no connectivity during this time

 

Date - 13/03/2019 11:21 - 13/03/2019 18:00

Last Updated - 14/03/2019 09:06

Fibre Break | Weltevreden Park-Welridge (Resolved)

Affecting Other - Fibre Break | Weltevreden Park-Welridge | Priority - Critical

Good Day,

Vuma  are experiencing the following network incident:

 

Network Incident Reference:	#1002
Current Status:	Technicians have localised the fault and are evaluating the repair needed
Area/s Affected:	Weltevreden Park-Welridge
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 13/03/2019 11:20 - 13/03/2019 14:48

Last Updated - 13/03/2019 11:20

Network Incident | DHCP Queues | Johannesburg (Resolved)

Affecting Other - etwork Incident | DHCP Queues | Johannesburg | Priority - Critical

---

Good Day,

We are experiencing the following network incident:.

 

Network Incident Reference:	DHCP Queues
Current Status:	Due to the power failure at Eskoms sub-station and the vast number of areas affected, we are seeing delays with DHCP processing as power restores to the areas that were affected. Customers are urged not to reboot their devices and to be patient as the processing flows through
Area/s Affected:	Johannesburg
Network Type Affected:	Active Ethernet
Network Incident Description:	Fiber break
Network Incident Impact:	Residents will have no connectivity

Date - 08/03/2019 16:36 - 21/04/2019 07:28

Last Updated - 08/03/2019 17:15

Vumatel | Emergency Change | St Hilaire MDU - (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#958
Start Date:	06 March 2019
End Date:	07 March 2019
Area/s Affected:	St Hilaire MDU | Bryanston
Network Type Affected:	Active Ethernet
Change Description:	Redo the dome joint to stabilise the fibre service to this MDU
Change Impact:	Residents will have no connectivity from 08h00 to 18h00 on these days

Date - 06/03/2019 00:00 - 07/03/2019 00:00

Last Updated - 08/03/2019 08:24

Vumatel | Scheduled Change | Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#897
Start Date:	21 February 2019 @ 08h00
End Date:	21 February 2019 @ 17h00
Area/s Affected:	Sundowner | AG1 | Block 5
Network Type Affected:	Active Ethernet
Change Description:	Redo the link joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity during this time

Date - 21/02/2019 08:00 - 21/02/2019 17:00

Last Updated - 07/03/2019 09:15

Vumatel |Scheduled Change | Observatory (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#947
Start Date:	06 March 2019 @ 03h00
End Date:	06 March 2019 @ 06h00
Area/s Affected:	Observatory
Network Type Affected:	GPON
Change Description:	Upgrade firmware on the OLT
Change Impact:	Residents will have no connectivity during this time

Date - 06/03/2019 03:00 - 06/03/2019 06:00

Last Updated - 07/03/2019 09:15

Vumatel | Outage | Morningside and Sandown (Resolved)

Affecting Other - Vumatel | Outage | Morningside and Sandown | Priority - Critical

Good Day,

Please note that the following network incident has been resolved:

 

Network Incident Reference:	#955
Current Status:	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Morningside
Network Type Affected:	Aerial
Network Incident Description:	Fiber break
Network Incident Impact:	Residents will have no connectivity

Date - 02/03/2019 18:06 - 02/03/2019 20:50

Last Updated - 07/03/2019 08:53

Vumatel|Fibre break | Ferndale (Resolved)

Affecting Other - Fiber | Priority - Critical

Good Day,

 

Network Incident Reference:	#967
Current Status:	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Ferndale AG5
Network Type Affected:	Aerial
Network Incident Description:	Fiber Break
Network Incident Impact:	Residents will have no connectivity

Date - 06/03/2019 17:09 - 07/03/2019 00:00

Last Updated - 07/03/2019 08:52

Vumatel |Scheduled Change|Ferndale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#895
Start Date:	19 February 2019
End Date:	21 February 2019
Area/s Affected:	Ferndale
Network Type Affected:	GPON
Change Description:	Re-routing of patch leads to manage slack and general preventative maintenance
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 17h00 on these days

Date - 19/02/2019 00:00 - 20/02/2019 00:00

Last Updated - 01/03/2019 11:50

JHB FTTH | Core Upgrade (Resolved)

Affecting Other - JHB FTTH Services | Priority - Critical

11:08am: Upgrade complete, all services restored.

_________

We are performing a service affecting upgrade operation on Johannesburg FTTH circuits. This task will last no longer than 10 Minutes.

Please note that services will be unavailable during this time.

Thank you

Date - 28/02/2019 11:00 - 28/02/2019 11:09

Last Updated - 28/02/2019 11:09

Vumatel |Network Outage | Helderkruin | Const (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:	#913
Current Status	Traffic was successfully moved to the primary link.  All services have restored.
Area/s Affected:	Helderkruin, Constantia Kloof & Roodekrans
Network Type Affected:	GPON
Network Incident Description:	OLT's are down
Network Incident Impact:	Residents will have no connectivity

Date - 18/02/2019 14:37 - 22/02/2019 17:20

Last Updated - 22/02/2019 10:56

Vumatel | Fibre break | Cyrildene (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note the following incident has been resolved.

 

Network Incident Reference:	#892
Current Status	Technicians have repaired the fibre and services have been restored.
Area/s Affected:	Cyrildene
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 15/02/2019 10:34 - 22/02/2019 16:18

Last Updated - 22/02/2019 10:55

Vumatel |Network Incident | West Rand (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

This network incident has been resolved.

 

Network Incident Reference:	#886
Current Status	OLT's are operational.  Root cause is being investigated
Area/s Affected:	West Rand # Amarosa # Radiokop # Roodekrans # Quellerina # Randpark Ridge # Riverview # Helderkruin # Constantia Kloof # Honeydew Ridge
Network Type Affected:	GPON
Network Incident Description:	OLT's are down
Network Incident Impact:	Residents will have no connectivity

Date - 13/02/2019 13:59 - 13/02/2019 14:26

Last Updated - 22/02/2019 10:55

Vumatel | Fibre Break | Glenhazel (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

We are experiencing the following network incident  

 

Network Incident Reference:	#881
Current Status	Technicians have started with repairs
Area/s Affected:	Glenhazel
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 13/02/2019 09:57 - 13/02/2019 14:00

Last Updated - 22/02/2019 10:50

Vumatel | Fibre break | Olivedale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

This Incident has been resolved.

 

Network Incident Reference:	#916
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Olivedale | Church, Post Office, Pritchard and Rose Streets
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 20/02/2019 09:58 - 21/02/2019 17:00

Last Updated - 21/02/2019 13:24

Vumatel | Switch is down | Durban | (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This network incident has been resolved.

 

Network Incident Reference:	#880
Current Status	Switch is operational
Area/s Affected:	Durban (miccema2-sf-a5)
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 12/02/2019 16:45

Last Updated - 13/02/2019 10:17

Vumatel | Network Incident | OLT DOWN | Orang (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:	# 874
Current Status	Technicians are en-route to investigate
Area/s Affected:	Orange Grove Kensington Observatory Cyrildene
Network Type Affected:	Aerial
Network Incident Description:	OLT is down
Network Incident Impact:	Residents will have no connectivity

Date - 11/02/2019 14:01

Last Updated - 13/02/2019 10:16

Vumatel | No Connectivity | Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:	#878 update: 09:51
Current Status	Last night we discovered an issue when customers took longer than normal to re-enter the network. During the troubleshooting process through the night, we discovered another unrelated issue on our core equipment in Cape Town and had to reboot it. It took some time to find this issue as it occurred simultaneously with load-shedding. Rebooting the equipment reduced the DHCP processing time for the remaining devices in the network that had not yet restored after load-shedding and these remaining customers were up and running shortly after.  As at now, services have restored to normal. We are closely monitoring the network and the processing time of the DHCP requests. The first major power drop that is expected today is from 12h00 to 14h30. We will provide an update thereafter.
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Network Incident Description:	No connectivity
Network Incident Impact:	Residents have no connectivity

Date - 12/02/2019 07:19 - 02/03/2019 20:07

Last Updated - 13/02/2019 10:12

Vumatel | Load shedding Delay- 11 Feb 2019 (Resolved)

Affecting Other - Vumatel Trenched | Priority - Critical

Vumatel are experiencing longer than usual delays allocating IP addresses to clients. This is due to the scale of today’s load shedding resulting in tens of thousands of homes requesting IPs at once. We apologise for the inconvenience caused. 

Date - 11/02/2019 19:57 - 02/03/2019 20:07

Last Updated - 11/02/2019 20:15

Vumatel | Post Load Shedding Delay (Resolved)

Affecting Other - Vumatel Trenched Clients | Priority - High

Clients across all networks may experience a short delay in restoring connectivity after power is restored.

This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.

Please be patient and contact us if services are not restored with 90 minutes of power being up.

We apologise for the inconvenience caused by these delays.

Date - 04/12/2018 17:33 - 21/04/2019 07:28

Last Updated - 11/02/2019 16:40

Vumatel|| Switch down || Miccema2-sb-d1 (Durb (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note that the following Network Incident has been resolved:

 

Network Incident Reference:	#857
Current Status	Switch is operational
Area/s Affected:	Miccema2-sb-d1 (Durban)
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 04/02/2019 20:00

Last Updated - 05/02/2019 16:03

Network Incident | Fibre break | Bryanston Ea (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:	#793
Current Status	Technicians have restored the majority of the services that were affected.
	The remaining services that are down will be treated as individual faults and residents contacted to schedule appointments to restore services.
Area/s Affected:	Bryanston East sector 1
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 11/01/2019 11:30

Last Updated - 04/02/2019 09:54

Vumatel | Scheduled Change | Atholl (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#819
Start Date:	24 January 2019 @ 08h00
End Date:	24 January 2019 @ 16h00
Area/s Affected:	Atholl, specifically: Ø Maple Drive Ø Cedar Avenue Ø Keurboom Road Ø Protea Avenue, Protea Place, & Deodar Road Ø Weirda Road East
Network Type Affected:	GPON
Change Description:	Resplice a feeder cable
Change Impact:	Residents will have no connectivity during this time

Date - 24/01/2019 08:00 - 25/01/2019 13:16

Last Updated - 04/02/2019 09:53

Network Incident | Suspected Fibre Break | Br (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:	#828
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Ashford Estate MDU Fernrock MDU The Greys MDU
Network Type Affected:	Aerial
Network Incident Description:	Suspected Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 24/01/2019 12:51 - 24/01/2019 12:55

Last Updated - 04/02/2019 09:52

Network Incident | OLT & Rectifier Down | (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#777
Current Status:	Technicians to attend
Area/s Affected:	Northriding
Network Type Affected:	Aerial
Network Incident Description:	OLT & Rectifier are down
Network Incident Impact:	Residents will have no connectivity

Date - 01/01/2019 15:00

Last Updated - 15/01/2019 09:17

Vumatel|Emergency Change | Bryanston East (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#765
Start Date:	18 December 2018 @10h00
End Date:	21 December 2018 @ 18h00
Area/s Affected:	Bryanston East Sector 1 AG1
Network Type Affected:	Active Ethernet
Change Description:	Circuit provisioning clients in the AG/POP
Change Impact:	Residents will have no connectivity during this time

Date - 18/12/2018 10:00 - 21/12/2018 18:00

Last Updated - 15/01/2019 09:17

Network Incident| Fibre break | Zinbali Sover (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

We are experiencing the following network incident: 

 

Network Incident Reference:	#787
Current Status	Technicians are on-site localising the fault
Area/s Affected:	Zinbali Sovereign Road Strubensvallei
Network Type Affected:	Ariel
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 09/01/2019 10:38

Last Updated - 15/01/2019 09:17

Evotel | Outage | Edenglen (Resolved)

Affecting Other - Evotel | Eden Glen | Priority - Critical

27/12
The Fault has been localized and the fault is currently being repaired.

______________________________________________________________________________
26/12
Please note Evotel is experiencing an outage in the Eden Glen Area due to power failure.

The issue is currently being attended to and systems should be restored soon.

Date - 26/12/2018 13:39

Last Updated - 03/01/2019 09:42

Vumatel | Cape Town | Service Affecting Core (Resolved)

Affecting Other - Vumatel | Cape Town Trenched and Aerial | Priority - Critical

Vumatel will be conducting service affecting maintenance on core equipment which will result in intermittent services between 02:00 - 06:00 on the mornings of 11, 12, 13 December 2018.

As part of the growth of Vumatel's Cape Town network, upgrades to core infrastructure are required at Vumatel's two data centres as well as on the link between the two to ensure continued great service.

Intermittent outages will be experienced at the following times:

• 11 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town
• 12 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town
• 13 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town

We thank you for your patience during this time.

Date - 11/12/2018 02:00 - 14/12/2018 08:32

Last Updated - 14/12/2018 08:31

Vumatel |Switch Down | Bryanston-East / Pauls (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#752
Current Status	Switch is back up
Area/s Affected:	Bryanston East Paulshof
Network Type Affected:	Active Ethernet
Network Incident Description:	Distribution switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 12/12/2018 13:24 - 13/12/2018 13:41

Last Updated - 13/12/2018 11:55

Vumatel|Switch down|Weltevreden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

 

Network Incident Reference:	#750
Current Status	Switch is back up
Area/s Affected:	Weltervreden Park
Network Type Affected:	Active Ethernet
Network Incident Description:	Distribution switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 12/12/2018 09:12 - 12/12/2018 09:55

Last Updated - 13/12/2018 11:55

Vumatel| Fibre Break | Greenside (GS-AG1) (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#733
Current Status	Technicians are on-site localising the fault
Area/s Affected:	Greenside (GS-AG1)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 06/12/2018 16:55

Last Updated - 13/12/2018 11:54

Vumatel|Scheduled Change | Tableview North (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#740
Start Date:	13 December 2018 @ 09h00
End Date:	13 December 2018 @ 16h00
Area/s Affected:	Tableview North (AG7)
Network Type Affected:	Active Ethernet
Change Description:	Float and splice a new feeder cable due to damages on current cable
Change Impact:	Residents will have no connectivity during this time

Date - 13/12/2018 09:00 - 07/12/2018 16:00

Last Updated - 13/12/2018 11:53

Vumatel Emergency Change | Florida Lake, Flor (Resolved)

Affecting Other - Fibre | Priority - Critical

---

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#732
Start Date:	07 December 2018 @ 03h00
End Date:	07 December 2018 @ 04h00
Area/s Affected:	Florida Park Florida Lake Discovery
Network Type Affected:	GPON
Change Description:	Replace AC power supplies with DC power supplies
Change Impact:	Residents will have no connectivity during this time

Date - 07/12/2018 03:00 - 07/12/2018 04:00

Last Updated - 13/12/2018 11:53

Vumatel|Emergency Change| Weltevreden Park (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#753
Start Date:	13 December 2018 @ 00h01
End Date:	13 December 2018 @ 02h00
Area/s Affected:	Weltevreden Park
Network Type Affected:	Active Ethernet
Change Description:	Improvements on the electrical system at the PoP
Change Impact:	Residents will have no connectivity during this time

Date - 13/12/2018 00:01 - 14/12/2018 08:34

Last Updated - 12/12/2018 14:52

Vumatel|Network Incident|Johannesburg North (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

Network Incident Reference:	#748
Current Status	Services have restored.  The root cause of the network incident is being investigated in further detail.
Area/s Affected:	Bromhof Bryanston Gallo Manor Hurlingham Jukskeipark Northwold Olivedale Paulshof
Network Type Affected:	Active Ethernet
Network Incident Description:	Residents from these areas have no connectivity
Network Incident Impact:	Residents have no connectivity

Date - 10/12/2018 13:49 - 10/12/2018 17:15

Last Updated - 12/12/2018 13:07

Vumatel Emergency Change | Linden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following emergency change.

 

Change Reference:	#731
Start Date:	06 December 2018 @ 23h00
End Date:	07 December 2018 @ 03h00
Area/s Affected:	Linden
Network Type Affected:	Active Ethernet
Change Description:	Replace the damaged UPS bypass breakers and redo electrical cabling at the PoP
Change Impact:	Residents will have no connectivity during this time

Date - 06/12/2018 23:00 - 07/12/2018 03:00

Last Updated - 07/12/2018 09:29

Vumatel|Scheduled Change|Durban (Resolved)

Affecting Other - FIbre | Priority - Critical

Good Day,

 

Please be advised of the scheduled change.

 

Change Reference:	#708
Start Date:	06 December 2018 @ 04h00
End Date:	06 December 2018 @ 06h00
Area/s Affected:	Durban
Network Type Affected:	GPON
Change Description:	Implementation of a new link between Teraco and Umhlanga for increased capacity and redundancy
Change Impact:	Residents will have no connectivity during this time

Date - 06/12/2018 04:00 - 06/12/2018 06:00

Last Updated - 05/12/2018 08:30

Vumatel |Scheduled Change| Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#707
Start Date:	05 December 2018 @ 00h05
End Date:	05 December 2018 @ 06h00
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Change Description:	Replacement of the core router at IS-Bree Street.
Change Impact:	Residents will have no connectivity during this time ISP's - if you have BGP configured, please note that your BGP session will drop during this time and will come back up after the change is completed

Date - 05/12/2018 00:05 - 05/12/2018 06:00

Last Updated - 05/12/2018 08:30

Vumatel|Scheduled Change | Bryanston East; Br (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#706
Start Date and Time:	04 December 2018 @ 10h00
End Date and Time:	04 December 2018 @ 15h00
Area/s Affected:	Bryanston East from 10h00 to 11h00 Bryanston South from 11h00 to 12h00 Norscot from 12h00 to 13h00 Olivedale from 13h00 to 14h00 Northwold from 14h00 to 15h00
Network Type Affected:	Active Ethernet
Change Description:	Implementation of power and uplink redundancy and DA cable upgrade at each PoP
Change Impact:	Residents will have no connectivity during this time

Date - 04/12/2018 10:00 - 04/12/2018 15:00

Last Updated - 05/12/2018 08:30

Vumatel|Fibre Break|Bryanston (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note that the following  Network Incident has been resolved:

 

Network Incident Reference:	#721
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Bryanston West (block 9)
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 03/12/2018 14:43 - 03/12/2018 19:08

Last Updated - 04/12/2018 09:19

Vumatel| Fibre break | Nellie Road, Norwood (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following Network Incident has been resolved:

 

Network Incident Reference:	#700
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Nellie Road, Norwood
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 29/11/2018 08:34 - 04/12/2018 14:49

Last Updated - 04/12/2018 09:18

Vumatel| Fibre break | Cork Avenue and Royal (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note that the following Network Incident has been resolved:

 

 

Network Incident Reference:	#720
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Cork Avenue and Royal Street, Bryanston
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Good Day,

Please note that the following Network Incident has been resolved:

 

 

Network Incident Reference:	#720
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Cork Avenue and Royal Street, Bryanston
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 03/12/2018 14:44 - 03/12/2018 20:32

Last Updated - 04/12/2018 09:17

Vumatel | Fibre break | Highbury MDU (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:	#695
Current Status	The core fibre has been repaired.  We will be contacting residents whose services are still down to schedule appointments to restore individual services.
Area/s Affected:	Highbury MDU
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 29/11/2018 09:07 - 29/11/2018 08:57

Last Updated - 29/11/2018 12:05

VUMATEL|SCHEDULED CHANGE|HURLINGHAM (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#677
Start Date:	27 November 2018
End Date:	28 November 2018
Area/s Affected:	Hurlingham | Balmoral & Stirling Avenues & Lovart Road
Network Type Affected:	Active Ethernet
Change Description:	Resplice the dome joint to stabilise the fibre service.
Change Impact:	Residents will have no connectivity from 08h00 to 17h00 on these days

Date - 27/11/2018 00:00 - 28/11/2018 00:00

Last Updated - 29/11/2018 12:05

VUMATEL|SCHEDULED CHANGE|COMMISSIONING OF NEW (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have completed our Bryanston node commissioning successfully.  However, the process of clients obtaining new IP addresses is running slower than expected.  Around 60% of all affected clients have new IP addresses and will be receiving service.  DHCP requests are being processed continuously and we expect the process to be completed within the next three hours.  We cannot force requests for particular clients; IP addresses will be allocated when the DHCP request is processed through the queue.

 

 

Thank you for your patience and understanding as we work through changes required to provide for growth and continued reliability in the network.

____


Good Day,

Please be advised of the following scheduled change.

 

Change Reference:	#654
Start Date:	19 November 2018 @ 23h00
End Date:	20 November 2018 @ 06h00
Area/s Affected:	Bromhof Bryandale Bryanston South Bryanston East Bryanston West Gallomanor Hurlingham Jukskeipark Norscot Northwold Olivedale Paulshof Randpark Ridge Sundowner Wendywood Woodmead
Network Type Affected:	Active Ethernet
Change Description:	Commissioning of the new Bryanston master node.  ISP's to please communicate this change to residents. Implementation plan: • Shut the links from Rosebank Union Church to Parklands between 00:05 and 02:30 • Unshut the links from Bryanston South to IS-Bryanston between 00:05 and 02:30 • Route all relevant netblocks from our Parklands Node to our Bryanston Node between 00:05 and 02:30 • ISP to make system changes if relevant between 03:00 and 06:00
Change Impact:	Residents will have no connectivity during this time. After the change, all residents in these suburbs will obtain a new DHCP IP address from the netblocks that ISP's have allocated on CoS.

Date - 19/11/2018 23:00 - 20/11/2018 06:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE |MELROSE (Resolved)

Affecting Other - Fibre | Priority - Medium

---

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#651
Start Date:	20 November 2018
End Date:	21 November 2018
Area/s Affected:	Melrose | Villa Carrara MDU
Network Type Affected:	Active Ethernet
Change Description:	Resplice the dome joint to stabilise the service to this MDU
Change Impact:	Residents will have no connectivity during this time

Date - 20/11/2018 00:00 - 21/11/2018 00:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE|DAINFERN & FOURW (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#621
Start Date:	16 November 2018 @ 23h00
End Date:	17 November 2018 @ 08h00
Area/s Affected:	Dainfern & Fourways Gardens
Network Type Affected:	Aerial
Change Description:	Power upgrade on the generator and repair 3 dome joints
Change Impact:	Residents will have connectivity during this time

Date - 16/11/2018 23:00 - 17/11/2018 08:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE|EKURHULENI (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#620
Start Date:	15 November 2018 @ 00h01
End Date:	15 November 2018 @ 01h30
Area/s Affected:	Rynfield | Ekurhuleni
Network Type Affected:	Active Ethernet
Change Description:	Change the location of backhaul leads in the PoP
Change Impact:	Residents will have no connectivity during this time

 

Date - 15/11/2018 00:00 - 15/11/2018 01:30

Last Updated - 29/11/2018 12:03

VUMATEL|SCHEDULED CHANGE| CAPE TOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#618
Start Date:	14 November 2018 @ 23h00
End Date:	15 November 2018 @ 02h00
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Change Description:	Switch upgrade
Change Impact:	Residents will have no connectivity during this time

Date - 14/11/2018 23:00 - 15/11/2018 02:00

Last Updated - 29/11/2018 12:03

Vumatel | Fibre break | Bongo and Duiker Stre (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:	#702
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Bongo and Duiker Street, Allen's Nek
Network Type Affected:	Confirmed fibre break
Network Incident Description:	Aerial
Network Incident Impact:	Residents will have no connectivity

Date - 29/11/2018 09:06 - 29/11/2018 10:36

Last Updated - 29/11/2018 12:03

Fibre break | 8th Avenue, Florida Lake (Resolved)

Affecting Other - Fibre break | 8th Avenue, Florida Lake | Priority - Critical

Good day,

 

please note ;

 

Network Incident Reference:	#673
Current Status	Services have been restored
Area/s Affected:	8th Avenue, Florida Lake
Network Type Affected:	GPON
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 22/11/2018 10:13 - 22/11/2018 14:31

Last Updated - 29/11/2018 12:02

VUMATEL|FIBRE BREAK| HOY STREET DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:	#699
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Cyrildene | Da Gama and Dias Streets and Aida Avenue
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 26/11/2018 09:49 - 28/11/2018 14:37

Last Updated - 29/11/2018 12:01

Fibre break |Greenside AG-1 Block 4 (Resolved)

Affecting Other - Fibre break |Greenside AG-1 Block 4 | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:	#675
Current Status	Services have been restored
Area/s Affected:	Greenside AG-1 Block 4
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 22/11/2018 11:08 - 22/11/2018 15:22

Last Updated - 29/11/2018 12:00

Fibre break |Houghton Village MDU (Resolved)

Affecting Other - Fibre break |Houghton Village MDU | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:	#674
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Houghton Village MDU
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 22/11/2018 11:07 - 22/11/2018 17:50

Last Updated - 29/11/2018 12:00

Suspected Fibre Break - Various Areas (Resolved)

Affecting Other - Suspected Fibre Break - Various Areas | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#661
Current Status	Service has restored.  Residents are to reboot their CPEs to restore connectivity.  The root cause of this incident is being investigated.
Area/s Affected:	Linden Weltevreden Park Bromhof Northcliff Fairlands Blackheath Northwold Randpark ridge
Network Type Affected:	Active Ethernet
Network Incident Description:	Suspected Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 19/11/2018 16:09 - 19/11/2018 17:48

Last Updated - 29/11/2018 11:58

VUMATEL|FIBRE BREAK|CYRILDENE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:	#699
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Cyrildene | Da Gama and Dias Streets and Aida Avenue
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 28/11/2018 12:49 - 28/11/2018 14:37

Last Updated - 28/11/2018 15:03

Vumatel | Outage | Linden DS (Resolved)

Affecting Other - Vumatel | Outage | Linden DS | Priority - Critical

Good Day,

 

The following Vumatel network incident has been resolved.

 

Network Incident Reference:	#693
Current Status	The network incident has been resolved and services restored
Area/s Affected:	Linden Weltevreden Park Fairlands Cliffview Northcliff Robin Dale Blairgowrie
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 27/11/2018 04:53 - 27/11/2018 08:00

Last Updated - 27/11/2018 08:54

Switch Down | Deltapark-a6 (Resolved)

Affecting Other - Switch Down | Deltapark-a6 | Priority - Critical

Good Day,

Vumatel are experiencing the following Network Incident:

Network Incident Reference:	#667
Current Status	Technicians are en-route to investigate
Area/s Affected:	Deltapark-a6
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 21/11/2018 10:03 - 21/11/2018 10:29

Last Updated - 21/11/2018 10:04

VUMATEL|FIBRE BREAK|DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following Network Incident has been resolved:

 

 

Network Incident Reference:	#662
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Discovery (FDY-AG21)
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 20/11/2018 12:34 - 21/11/2018 17:56

Last Updated - 21/11/2018 07:33

VUMATEL|SWITCHES ARE DOWN|KILLARNEY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident 

 

 

Network Incident Reference:	#664
Current Status	There is a power failure in the area. Services will restore when power is restored
Area/s Affected:	Killarney:   killarneygardens-d1 killarneypark-d1 portofino-a1 portofino-a5 christinacourt-a1 christinacourt-a5
Network Type Affected:	Active Ethernet
Network Incident Description:	Switches are down
Network Incident Impact:	Residents will have no connectivity

--

Date - 20/11/2018 11:09 - 20/11/2018 13:11

Last Updated - 20/11/2018 11:10

Vumatel | OLT Down | Savoy (Resolved)

Affecting Other - Vumatel | OLT Down | Savoy | Priority - Critical

Good Day,

 

Vumatel are experiencing the following network incident

 

Network Incident Reference:	#655
Current Status	Technicians are en-route to investigate
Area/s Affected:	Savoy
Network Type Affected:	Aerial
Network Incident Description:	Savoy OLT down
Network Incident Impact:	Residents will have no connectivity

 

Date - 17/11/2018 12:45 - 18/11/2018 12:18

Last Updated - 17/11/2018 15:07

VUMATEL| FIBRE BREAK | BLAIRGOWRIE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

 

Network Incident Reference:	#653
Current Status	Technicians have localised the fault and have started with repairs
Area/s Affected:	Blairgowrie BL-AG1 & BL-AG2
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 16/11/2018 14:19 - 18/11/2018 12:18

Last Updated - 16/11/2018 15:35

Evotel - Fibre Break - North Riding (Resolved)

Affecting Other - Evotel - Fibre Break - North Riding | Priority - Critical

Good day

Please kindly note that JHB Water has damaged Evotel's fibre on Cnr Blandford road and Bellairs drive.

Several Evotel complexes are down as a result thereof. 

Evotel's team is  on site trying to resolve the matter.

Date - 16/11/2018 10:02 - 18/11/2018 12:19

Last Updated - 16/11/2018 10:04

VUMATEL|OLT DOWN|KLOOF (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

We are experiencing the following network incident

 

Network Incident Reference:	#644
Current Status	Technicians are en-route to investigate
Area/s Affected:	Kloof (KZN)
Network Type Affected:	Aerial
Network Incident Description:	Kloof OLT is down
Network Incident Impact:	Residents will have no connectivity

Date - 15/11/2018 09:37 - 17/11/2018 15:07

Last Updated - 16/11/2018 08:29

VUMATEL|SCHEDULED CHANGE|CYRILDENE (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#617
Start Date:	13 November 2018
End Date:	15 November 2018
Area/s Affected:	Cyrildene | Aster Road & Beryl Street
Network Type Affected:	Aerial
Change Description:	Replace current dome joint with a bigger dome joint
Change Impact:	Residents will have no connectivity during this time

Date - 13/11/2018 00:00 - 15/11/2018 00:00

Last Updated - 16/11/2018 08:28

VUMATEL|SCHEDULED CHANGE|BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#619
Start Date:	14 November 2018
End Date:	15 November 2018
Area/s Affected:	The Arklow MDU | Bryanston
Network Type Affected:	Active Ethernet
Change Description:	Remake the dome joint to stabilise the fibre service
Change Impact:	Residents will have no connectivity from 08h00 to 17h00 on both days

Date - 14/11/2018 00:00 - 15/11/2018 00:00

Last Updated - 16/11/2018 08:28

VUMATEL|FIBRE BREAK| BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#645
Current Status	Technicians are en-route to investigate
Area/s Affected:	Bryanston East (Sector 1-AG1)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 15/11/2018 09:39 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

VUMATEL|FIBRE BREAK| BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#645
Current Status	Technicians are en-route to investigate
Area/s Affected:	Bryanston East (Sector 1-AG1)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 15/11/2018 09:39 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

Fibre break | Bryanston East (Resolved)

Affecting Other - Fibre break | Bryanston East | Priority - Critical

 

Good Day,

 

Vumatel are experiencing the following Network Incident:

 

Network Incident Reference:	#645
Current Status	Technicians are en-route to investigate
Area/s Affected:	Bryanston East (Sector 1-AG1)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

 

 

 

Date - 15/11/2018 09:38 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

VUMATEL|SCHEDULED CHANGE|MORNINGSIDE(KZN) (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#595
Start Date:	06 November 2018 @ 04h00
End Date:	06 November 2018 @ 06h00
Area/s Affected:	Morningside (KZN)
Network Type Affected:	Active Ethernet
Change Description:	Installation of a new distribution switch
Change Impact:	Residents will have no connectivity during this time

Date - 02/11/2018 04:00 - 06/11/2018 06:00

Last Updated - 15/11/2018 08:21

VUMATEL|FIBRE BREAK| GREENSIDE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#639
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Greenside(AG2-Block22)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 12/11/2018 15:54 - 14/11/2018 18:08

Last Updated - 15/11/2018 08:19

VUMATEL | FIBRE BREAK| MORGANS CREEK MDU (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#601
Current Status	Technicians have started with repairs
Area/s Affected:	Morgan's Creek MDU
Network Type Affected:	Aerial
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 05/11/2018 15:51

Last Updated - 15/11/2018 08:18

VUMATEL|EMERGENCY CHANCE|SANDOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#631
Start Date:	13 November 2018
End Date:	15 November 2018
Area/s Affected:	Units 1 - 29 | Duo Via Centrato MDU | Sandown
Network Type Affected:	Aerial
Change Description:	Repair the core fibre to this MDU
Change Impact:	Residents will have no connectivity during this time

Date - 13/11/2018 00:00 - 15/11/2018 23:59

Last Updated - 15/11/2018 08:18

VUMATE: | SCHEDULED CHANGE| MELVILLE (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#594
Start Date:	06 November 2018 @ 03h00
End Date:	06 November 2018 @ 06h00
Area/s Affected:	Melville
Network Type Affected:	Aerial
Change Description:	Upgrade the switch and OLT uplink
Change Impact:	Residents will have no connectivity during this time

Date - 06/11/2018 03:00 - 06/11/2018 06:00

Last Updated - 15/11/2018 08:18

VUMATEL|NETWORK INCIDENT|SWITCH DOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Morning,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#629
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	miccema2-sb-d1
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch down
Network Incident Impact:	Residents will have no connectivity

Date - 12/11/2018 11:15 - 15/11/2018 11:41

Last Updated - 15/11/2018 08:17

VUMATEL|FIBRE BREAK|ESTHERPARK (Resolved)

Affecting Other - Other | Priority - Critical

Good Day,

 

Please note we are experiencing the following network incident: 

 

Network Incident Reference:	#635
Current Status	Technicians are still busy with repairs
Area/s Affected:	Estherpark
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 12/11/2018 22:02 - 14/11/2018 16:52

Last Updated - 14/11/2018 08:04

VUMATEL|FIBRE BREAK| DAHLIA|STOKROOS|NORTHMEA (Resolved)

Affecting Server - host-s-01.wshost.co.za | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#638
Current Status	Technicians are on-site localising the fault
Area/s Affected:	Dahlia, Stokroos and Mimosa Streets, Northmead, Benoni
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 13/11/2018 18:49 - 14/11/2018 16:52

Last Updated - 14/11/2018 08:04

Fibre break | Blandford Road - Northriding (Resolved)

Affecting Other - Fibre break | Blandford Road - Northriding | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#636
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Blandford Road -  Northriding
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 13/11/2018 10:40 - 13/11/2018 17:46

Last Updated - 14/11/2018 08:03

VUMATEL|FIBRE BREAK |DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#632
Current Status	Technicians have repaired the fibre and services have been restored.
Area/s Affected:	Discovery (AG18-AG22)
Network Type Affected:	GPON
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 12/11/2018 15:30 - 13/11/2018 10:30

Last Updated - 13/11/2018 11:00

VUMATEL|EMERGENCY CHANGE|BRYANSTON & FERN (Resolved)

Affecting Other - Fibre | Priority - High

Good day

 

Please be advised of the following emergency change, 

 

Change Reference:	#607
Start Date:	07 November 2018 @14:00
End Date:	On-going
Area/s Affected:	Brynston and Ferndale OLT's
Network Type Affected:	Aerial
Change Description:	DFA technicians are still working on fixing the fibre
Change Impact:	Residents will have no connectivity during this time

Date - 07/11/2018 13:50

Last Updated - 13/11/2018 08:13

VUMATEL|SCHEDULED CHANGE|PROSPECT HALL | KZN (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#616
Start Date:	13 November 2018 @ 04h00
End Date:	13 November 2018 @ 06h00
Area/s Affected:	Prospect Hall | KZN
Network Type Affected:	Active Ethernet
Change Description:	Installation of a new distribution switch
Change Impact:	Residents will have no connectivity during this time

Date - 13/11/2018 04:00 - 13/11/2018 06:00

Last Updated - 13/11/2018 08:13

VUMATEL|FIBRE BREAK|EMMARENTIA (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network incident has been successfully resolved. 

 

Network Incident Reference:	#634
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Emmarentia(AG5-block 8)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 12/11/2018 17:09

Last Updated - 13/11/2018 08:11

VUMATEL|FIBRE BREAK|MOWBREY CPT (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:	#615
Current Status	Technicians are busy with repairs
Area/s Affected:	Mowbray (Cape Town)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 09/11/2018 11:57 - 09/11/2018 17:10

Last Updated - 12/11/2018 08:30

VUMATEL|FIBRE BREAK| SUNWARD PARK (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#610
Current Status	Technicians are still busy with repairs.
Area/s Affected:	Oberon Road and Kingfisher Avenue
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity.

Date - 08/11/2018 12:10 - 09/11/2018 17:55

Last Updated - 12/11/2018 08:29

VUMATEL|FIBRE BREAK|EDLEEN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#614
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Edleen
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity.

Date - 08/11/2018 16:09 - 08/11/2018 17:34

Last Updated - 09/11/2018 08:15

VUMATEL|FIBRE BREAK|BROMHOFF JHB (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#612
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Bromhoff
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity.

Date - 08/11/2018 16:00 - 08/11/2018 20:20

Last Updated - 09/11/2018 08:15

VUMATEL|FIBRE BREAK|NORTHMEAD (Resolved)

Affecting Other - Fibre break | Northmead | Priority - Critical

Good Day,

 

Network Incident Reference:	#608
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Northmead (Ekurhuleni)
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 07/11/2018 16:43 - 09/11/2018 07:54

Last Updated - 09/11/2018 08:14

VUMATEL|FIBRE BREAK|CYRILDENE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note the following incident has been resolved.

 

Network Incident Reference:	#605
Current Status	Technicians have repaired the fibre and services have been restored.
Area/s Affected:	Marcia Street
Network Type Affected:	Aerial
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 07/11/2018 09:11 - 08/11/2018 11:30

Last Updated - 08/11/2018 11:28

VUMATEL|FIBRE BREAK|JUKSKEI PARK (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:	#604
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Jukskei Park
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed Fibre Break
Network Incident Impact:	Residents will have no connectivity.

Date - 06/11/2018 13:21 - 06/11/2018 21:39

Last Updated - 07/11/2018 08:18

VUMATEL|FIBRE BREAK|WELTEVREDEN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note this incident has been resolved.

 

Network Incident Reference:	#603
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Weltevreden
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 06/11/2018 10:47 - 06/11/2018 21:41

Last Updated - 07/11/2018 08:18

VUMATEL |SCHEDULED CHANGE | MORNING SIDE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This change window overran into the early hours of this morning due to unforeseen delays but was completed successfully.  The change is now closed.

Change Reference:	#581
Start Date:	30 October 2018
End Date:	31 October 2018
Area/s Affected:	Morningside
Network Type Affected:	Aerial
Change Description:	Resplice dome joint to stabilise the fibre service
Change Impact:	Residents will experience intermittent connectivity on these days

Date - 30/10/2018 00:00 - 01/11/2018 12:26

Last Updated - 06/11/2018 09:22

VUMATEL|FIBRE BREAK| PARKTOWN NORTH (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#600
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Parktown North
Network Type Affected:	Active Ethernet
Network Incident Description:	Suspected fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 05/11/2018 11:52 - 05/11/2018 15:24

Last Updated - 05/11/2018 15:52

Vumatel | Switch Down | Ekurhuleni (Resolved)

Affecting Other - Vumatel | Switch Down | Ekurhuleni | Priority - Critical

Good day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#596
Current Status:	Switch is operational
Area/s Affected:	Ekurhuleni
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch is down
Network Incident Impact:	Residents will have no connectivity

Date - 02/11/2018 18:42 - 02/11/2018 19:11

Last Updated - 05/11/2018 09:12

VUMATEL | FIBRE BREAK | BROMHOF (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following incident:

 

Network Incident Reference:	#592
Current Status	Technicians are still busy with repairs.
Area/s Affected:	Bromhoff
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 01/11/2018 14:47 - 02/11/2018 19:09

Last Updated - 02/11/2018 11:28

VUMATEL | FIBRE BREAK | EMMARENTIA (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

Network Incident Reference:	#588
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Emmarentia
Network Type Affected:	Active Ethernet
Network Incident Description:	Suspected fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 01/11/2018 11:40 - 01/11/2018 20:26

Last Updated - 02/11/2018 10:00

VUMATEL | OLT DOWN| BUCCLEUCH (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#591
Current Status	Technicians are en-route to investigate
Area/s Affected:	Buccleuch
Network Type Affected:	Aerial
Network Incident Description:	OLT's are down
Network Incident Impact:	Residents will have no connectivity

Date - 01/11/2018 14:16 - 01/11/2018 14:51

Last Updated - 01/11/2018 14:16

VUMATEL | Switches down | Ashley-Pinelands-a (Resolved)

Affecting Other - Fibre | Priority - Critical

Good day,

Network Incident Reference:	#589
Current Status	Switch is operational
Area/s Affected:	Ashley-Pinelands-a12
Network Type Affected:	Active Ethernet
Network Incident Description:	Switches restored
Network Incident Impact:	Residents will have connectivity

Date - 01/11/2018 11:39 - 01/11/2018 13:00

Last Updated - 01/11/2018 14:15

VUMATEL | SCHEDULED CHANGE | FAIRLANDS (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This change was completed successfully and has been closed.

 

Change Reference:	#582
Start Date:	01 November 2018 @ 10h00
End Date:	01 November 2018 @ 15h00
Area/s Affected:	Fairlands
Network Type Affected:	Active Ethernet
Change Description:	Replace SFP's to bring the PoP up to standard
Change Impact:	Residents will experience intermittent connectivity

Date - 01/11/2018 10:00 - 01/11/2018 12:25

Last Updated - 01/11/2018 13:24

VUMATEL | AERIAL |LANZEROTE MDU NORTH RIDING (Resolved)

Affecting Other - AERIAL | Priority - Medium

 

Good Day,

This change was completed successfully and has been closed

Change Reference:	#563
Start Date:	23 October 2018
End Date:	31 October 2018
Note:	The change window excludes the 27th & 28th of October
Area/s Affected:	Lanzerote MDU |Northriding
Network Type Affected:	Aerial
Change Description:	Replacing all central termination points in the MDU and resplice the fibres
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 16h00 on these days

 

Date - 23/10/2018 08:00 - 01/11/2018 12:23

Last Updated - 01/11/2018 13:23

VUMATEL| FIBRE BREAK | SENDERWOOD (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Please note the following incident has been resolved.

 

 

Network Incident Reference:	#587
Current Status	Technicians have repaired the fibre and services have been restored.
Area/s Affected:	St Andrew"s &Caucer Road
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre Break
Network Incident Impact:	Residents will have no connectivity

Date - 31/10/2018 14:36 - 01/11/2018 06:07

Last Updated - 01/11/2018 11:41

VUMATEL | DEGRADED SERVICE | FLORIDA LAKE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:	#580
Current Status	Technicians have repaired the fault and all services to the OLT have been restored.
Area/s Affected:	Florida Lake
Network Type Affected:	Aerial
Network Incident Description:	Florida Lake OLT is down
Network Incident Impact:	Residents will have no connectivity

Date - 29/10/2018 11:20 - 30/10/2018 19:00

Last Updated - 31/10/2018 09:09

VUMATEL | AERIAL |FERNDALE (Resolved)

Affecting Other - AERIAL | Priority - Medium

Good Day,

This change was partially completed.  A new change request will be submitted for full completion and will be communicated accordingly.

Change Reference:	#562
Start Date:	23 October 2018
End Date:	24 October 2018
Area/s Affected:	Ferndale
Network Type Affected:	Aerial
Change Description:	Re-routing of patch leads to manage slack and general preventative maintenance
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 16h00 on these days

 

Date - 23/10/2018 08:00 - 02/11/2018 19:10

Last Updated - 31/10/2018 09:00

VUMATEL | OLT DOWN | SANDOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

Network Incident Reference:	#584
Current Status	services have been restored
Area/s Affected:	Sandown
Network Type Affected:	Aerial
Network Incident Description:	OLT is  down
Network Incident Impact:	Residents will have no connectivity

Date - 30/10/2018 11:43 - 30/10/2018 14:34

Last Updated - 30/10/2018 14:32

VUMATEL | AERIAL | RIVERVIEW HONEYDEW RIDGE A (Resolved)

Affecting Other - AERIAL | Priority - High

Good Day,

 Please be advised of the following emergency change.

 

Change Reference:	#573
Start Date:	25 October 2018 @ 03:00
End Date:	25 October 2018 @ 06:00
Area/s Affected:	Riverview, Honeydew Ridge and Amarosa OLT's
Network Type Affected:	Aerial
Change Description:	Reroute the traffic for these 3 OLT's to a different path
Change Impact:	Residents will have no connectivity during this time

 

Date - 25/10/2018 03:00 - 25/10/2018 06:00

Last Updated - 29/10/2018 12:07

VUMATEL | ACTIVE ETHERNET |GREENSIDE (Resolved)

Affecting Other - ACTIVE ETHERNET | Priority - Medium

 

Good Day,

 Please be advised of the following scheduled change.

Change Reference:	#564
Start Date:	24 October 2018 @ 08h00
End Date:	25 October 2018 @ 18h00
Area/s Affected:	Greenside - VT-GS-B007
Network Type Affected:	Active Ethernet
Change Description:	Resplice dome joint to stabilise the fibre service
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 17h00 on these days

 

 

Date - 24/10/2018 06:00 - 25/10/2018 18:00

Last Updated - 29/10/2018 12:05

VUMATEL | FIBRE BREAK |CRAIGHALL PARK (Resolved)

Affecting Other - FIBRE | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#575
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	York Avenue Craighall Park
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 25/10/2018 09:48 - 25/10/2018 16:26

Last Updated - 29/10/2018 12:04

VUMATEL | SWITCH DOWN | MICCEMA2 | DURBAN (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

Network Incident Reference:	#577
Current Status:	Switch is operational
Area/s Affected:	Miccema2-ds (Durban)
Network Type Affected:	Active Ethernet
Network Incident Description:	Switch down
Network Incident Impact:	Residents will have no connectivity

Date - 25/10/2018 12:34 - 25/10/2018 18:30

Last Updated - 29/10/2018 12:03

VUMATEL | FIBRE BREAK |RAVENSVIEW AND ROCK CL (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Good Day,

 

Network Incident Reference:	#566
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Ravensview & Rockcliff MDUs, Northcliff
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 21/10/2018 13:36 - 22/10/2018 18:00

Last Updated - 29/10/2018 12:00

VUMATEL | FIBRE BREAK | RIVERSIDE PARK | BORD (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Network Incident Reference:	#574
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Bordeaux South
Network Type Affected:	Aerial
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 25/10/2018 12:32 - 00/00/0000

Last Updated - 26/10/2018 08:41

VUMATEL | FIBRE BREAK |BROMHOFF (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:	#576
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Bromhoff,  VT-BR-B022
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Good Day,

We are experiencing the following network incident:

Network Incident Reference:	#576
Current Status	Technicians have localised the fault and have started repairs
Area/s Affected:	Bromhoff,  VT-BR-B022
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 25/10/2018 12:01 - 25/10/2018 17:09

Last Updated - 25/10/2018 17:09

VUMATEL | FIBRE BREAK |PARKHURST (Resolved)

Affecting Other - FIBRE | Priority - High

Good Day,

 We are experiencing the following network incident:

Network Incident Reference:	#571
Current Status	Technicians have started patching the fibre
Area/s Affected:	Parkhurst
Network Type Affected:	Active Ethernet
Network Incident Description:	Confirmed fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 24/10/2018 07:49 - 25/10/2018 14:58

Last Updated - 25/10/2018 14:58

Vumatel | Network Incident | OLT's Down (Resolved)

Affecting Other - OLT's Down | Priority - High

 

Good Day,

 

Network Incident Reference:	#569
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Cyrildene, Observatory and Kensington
Network Type Affected:	Aerial
Network Incident Description:	OLT's are down
Network Incident Impact:	Residents will have no connectivity

Date - 23/10/2018 11:53 - 23/10/2018 13:30

Last Updated - 23/10/2018 13:32

VUMATEL | FIBRE BREAK |JUKSKEI PARK (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Good Day,

 Please note the following incident has been resolved.

 

Network Incident Reference: #567 Current Status Technicians have repaired the fibre and services have been restored  Area/s Affected: Jukskei Park - Chrisoliet Street and Jaspis Avenue Network Type Affected: Active Ethernet Network Incident Description: Fibre Break Network Incident Impact: Residents will have no connectivity

 

Good Day,

Kindly note we are experiencing the following network incident: Network Incident Reference: #567 Current Status Technicians will continue with patching this morning. Area/s Affected: Jukskei Park - Chrisoliet Street and Jaspis Avenue Network Type Affected: Active Ethernet Network Incident Description: Fibre Break Network Incident Impact: Residents will have no connectivity

Date - 22/10/2018 15:41 - 23/10/2018 10:23

Last Updated - 23/10/2018 10:25

VUMATEL | AERIAL |FOURWAYS GARDENS (Resolved)

Affecting Other - AERIAL | Priority - Medium

Good Day,

 This change was completed successfully and has been closed.

Change Reference:	#561
Start Date:	23 October 2018 @ 03h00
End Date:	23 October 2018 @ 05h00
Area/s Affected:	Fourways Gardens
Network Type Affected:	Aerial
Change Description:	Replace the uplink card on the OLT to a new version
Change Impact:	Residents will have no connectivity during this time

Date - 23/10/2018 03:00 - 23/10/2018 05:00

Last Updated - 23/10/2018 09:19

VUMATEL | ACTIVE ETHERNET |BRYANSTON EAST (Resolved)

Affecting Other - ACTIVE ETHERNET | Priority - Medium

Good Day,

This change did not proceed as planned and will be rescheduled for another date.

 

Change Reference:	#560
Start Date:	22 October 2018
End Date:	23 October 2018
Area/s Affected:	Bryanston East |  VT-BES3-B004
Network Type Affected:	Active Ethernet
Change Description:	Resplice dome joint to stabilise the fibre service
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 18h00 on these days

Good Day,

Please be advised of the following scheduled change.

Change Reference:	#560
Start Date:	22 October 2018
End Date:	23 October 2018
Area/s Affected:	Bryanston East |  VT-BES3-B004
Network Type Affected:	Active Ethernet
Change Description:	Resplice dome joint to stabilise the fibre service
Change Impact:	Residents will experience intermittent connectivity from 08h00 to 18h00 on these days

Date - 22/10/2018 08:00 - 23/10/2018 18:00

Last Updated - 22/10/2018 15:40

VUMATEL | FIBRE BREAK |VAN RIEBECK PARK (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Kindly note that the following network incident has been resloved:

 

Network Incident Reference:	#565
Current Status	Technicians have repaired the fibre and services have been restored
Area/s Affected:	Van Riebeck Park
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

 

On Fri, Oct 19, 2018 at 2:46 PM Vumatel Network Incident <networkincident@vumatel.co.za> wrote:

Good Day

 

Kindly note we are experiencing the following network incident:

 

Network Incident Reference:	#565
Current Status	Technicians have started with repairs
Area/s Affected:	Van Riebeck Park
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Date - 22/10/2018 08:10 - 19/10/2018 18:00

Last Updated - 22/10/2018 08:14

VUMATEL | FIBRE BREAK | KWARTS STREET JUKSKEI (Resolved)

Affecting Other - FIBRE | Priority - Medium

Please note that the following network incident has been temporarily resolved:

 

Network Incident Reference:	#559
Current Status	Technicians have temporarily repaired the fibre and services have been restored
Area/s Affected:	Kwarts Street Jukskei
Network Type Affected:	Active Ethernet
Network Incident Description:	Fibre break
Network Incident Impact:	Residents will have no connectivity

Good Day

 Kindly note we are experiencing the following network incident:

Network Incident Reference:	#559
Current Status