Service Status Information and Network Announcements


Vumatel | Confirmed Fiber Break | Rivonia (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident
 

 

Network Incident Reference:

#1234

Network Incident Description:

Confirmed fibre break

Area/s Affected:

Rivonia AG1

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status: 

Technicians are still busy with repairs

Date - 11/05/2019 20:34

Last Updated - 20/05/2019 08:14

Netstream |OLT Down | Alberton (Resolved)

Affecting Other - Fibre | Priority - Critical

Services have been restored.

__________________


Please note that Netstream's OLT in Alberton has crashed, so there is no connectivity

Their engineers are working on it at the moment.

Sites that are off are:
Watsonsia
Saxon Hof
Mont Serrat
Mont Serrat 1
Mont Serrat 2
Montagu
Preston Place
Rose Garden
Eco Villa
Bassonia Rock

We will keep you posted as we receive updates.

Date - 16/05/2019 09:49

Last Updated - 16/05/2019 16:15

Vumatel | Confirmed fibre break | Sandown (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident
 

 

Network Incident Reference:

#1243

Network Incident Description:

Confirmed fibre break

Area/s Affected:

East Road
Nerina Road
Billern Road  
Raalte Road
Charlton Quay MDU
Centre Road
Outspan Road
Middle Road

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs  

Date - 15/05/2019 11:15 - 15/05/2019 14:15

Last Updated - 15/05/2019 11:15

Vumatel | Confirmed Fiber Break | Mulbarton (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

The following incident has been resolved.  

Network Incident Reference:

#1236

Network Incident Description:

Confirmed Fibre Break

Area/s Affected:

Mulbarton 

Network Type Affected:

Active Ethernet 

Current Resident Impact:

Connectivity has been restored

Date - 13/05/2019 12:35 - 15/05/2019 14:18

Last Updated - 14/05/2019 10:31

Vumatel Fibre Break | Honeydew Manor (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note the network incident has been resolved.

 

Network Incident Reference:

#1230

Network Incident Description:

Confirmed fibre break

Area/s Affected:

Cupidus MDU
The Olive Retirement Village
Penchartz Place

Network Type Affected:

Aerial

Current Resident Impact:

Connectivity has been restored.

Current Network Incident Status:

Technicians have repaired the fibre and services have been restored.

Date - 10/05/2019 13:16 - 10/05/2019 16:15

Last Updated - 10/05/2019 16:25

Vumatel | Scheduled Change | Linden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing.  Please see the updated date and time below.

 

Change Reference:

#1179

Start Date:

02 May 2019 @ 08h00

End Date:

02 May 2019 @ 17h00

Area/s Affected:

Linden
Cosmos, Jessie, 3rd & 4th Avenues
Hope & Frances Roads
1st & 2nd Streets

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity during this time

Date - 02/05/2019 08:00 - 02/05/2019 17:00

Last Updated - 09/05/2019 15:13

Vumatel | Fibre Break | Bryanston South (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing.  Please see the updated date and time below.

 

Change Reference:

#1179

Start Date:

02 May 2019 @ 08h00

End Date:

02 May 2019 @ 17h00

Area/s Affected:

Linden
Cosmos, Jessie, 3rd & 4th Avenues
Hope & Frances Roads
1st & 2nd Streets

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity during this time

Date - 02/05/2019 08:00 - 03/05/2019 09:32

Last Updated - 09/05/2019 13:22

Vumatel | Fibre Break | Cyrildene (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident
  

 

Network Incident Reference:

#1217

Network Incident Description:

Confirmed fibre break

Area/s Affected:

Cyrildene : Aida and Cooper Streets 

Network Type Affected:

Aerial 

Current Resident Impact:

Connectivity has restored.

Current Network Incident Status:

Technicians have repaired the fibre and services have been restored.

Date - 09/05/2019 06:58 - 09/05/2019 12:00

Last Updated - 09/05/2019 13:21

Emergency Maintenance: Cape Town Region (Resolved)

Affecting Other - Cape Town Core Network | Priority - Critical

Dear Web sQuad Client,
 
Please be advised that we are required to complete upgrades as well as an emergency fix within our Core Environment at the Cape Town Datacentre tonight. This means that your connection will be affected for a short while during the upgrade process.
 
Reason for Maintenance: Core Emergency Fix and Upgrade
Operational Impact: Critical
Affected Area: Entire Cape Town Client Base
 
This maintenance window is scheduled as below:

Cape Town Activity Window
Planned Event Start time: 02:00, Saturday 4 May 2019
Planned Event End time: 04:00, Saturday 4 May 2019
Expected downtime: 1 hour
Expected duration: 2 hours
 
Should there be any discrepancies experienced post planned maintenance, please urgently notify the Web sQuad NOC team who will also be monitoring with the Networks team.
 
We sincerely apologise for any inconvenience caused and we will endeavour to have services restored in the shortest possible time.

Thank you

Web sQuad Networks Team

Date - 04/05/2019 02:14 - 04/05/2019 03:10

Last Updated - 04/05/2019 09:55

Web sQuad | KZN | Regional Connectivity Issue (Resolved)

Affecting Other - Web sQuad | KZN | Priority - Critical

We are experiencing intermittent drops in connectivity between regions affecting all KZN networks. 

We are investigating the cause of these drops as well as increased latency. We are awaiting further feedback from our vendors in this regard.

Date - 24/04/2019 22:49 - 24/04/2019 23:00

Last Updated - 02/05/2019 20:56

Vumatel | Fibre Break | Ferndale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident

 

Network Incident Reference:

#1191

Network Incident Description:

Confirmed Fibre Break

Area/s Affected:

Ferndale | 276 Pretoria Avenue, Palm Grove MDU

Network Type Affected:

Aerial

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Technicians have repaired the fibre and services have been restored

Date - 29/04/2019 17:06 - 29/04/2019 23:49

Last Updated - 01/05/2019 08:21

Vumatel | Switch Down | Glenhills (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note that the following Network Incident has been resolved:

 

Network Incident Reference:

#1190

Network Incident Description:

Switch is down

Area/s Affected:

Glenhills
Durban North
Athlone
Prospect Hill
Morningside
Berea West
Windermere
Ashley - Pinetown

Network Type Affected:

Active Ethernet

Current Resident Impact:

Connectivity has restored

Date - 29/04/2019 13:09 - 29/04/2019 23:58

Last Updated - 01/05/2019 08:20

Vumatel |Suspected Fibre Break| Honeydew Ridg (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

Please note the following incident has been resolved.

 

Network Incident Reference:

#1169

Network Incident Description:

Confirmed Fibre Break

Area/s Affected:

Honeydew Ridge | Melba Avenue, Emily Hobhouse Street and Mozart Road

Network Type Affected:

Aerial

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Technicians have repaired the fibre and services have been restored

Date - 23/04/2019 16:56 - 27/05/2019 00:00

Last Updated - 01/05/2019 08:20

Vumatel | Scheduled Change|Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical



Good Day,

 

 

This change was completed successfully and has been closed.

___

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1133

Start Date:

24 April 2019 @ 00h01

End Date:

24 April 2019 @ 05h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

All PoPs behind the Edgemead PoP will be moved from the CapeTown area (is-bree-ar1 area router) to the CapeTown2 area (is-bree-ar2 area router). 
This covers the Bothasig, Monte Vista, Panorama, Parow North, Boston and Tygerdal PoPs.

Also note that IP addresses will change for these residents, to the new IP netblocks that we requested be allocated.

Change Impact:

Residents will have no connectivity during this time

Date - 24/04/2019 01:00 - 24/04/2019 05:00

Last Updated - 24/04/2019 08:16

Vumatel Cape Town | Outage (Resolved)

Affecting Other - Vumatel Trenched Clients | Priority - Critical

UPDATE: Vumatel Engineers have isolated the issue and solved it. Please contact us if you are still unable to connect. 

We are aware of an outage affecting Vumatel trenched clients in Cape Town. Vumatel Network Operations are investigating this outage and are working to restore services. 

No ETR has been provided. We apologise for the inconvenience caused.

Date - 21/04/2019 07:00 - 21/04/2019 07:40

Last Updated - 21/04/2019 07:47

Vumatel | Fibre Break | Discovery (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

 

Network Incident Reference:

#1017

Current Status

Technicians are still busy with repairs

Area/s Affected:

Discovery

Network Type Affected:

GPON

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 18/03/2019 13:11

Last Updated - 16/04/2019 08:47

Vumatel | Scheduled change | Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1069

Start Date:

03 April 2019

End Date:

04 April 2019

Area/s Affected:

Ezulweni MDU | Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity from 08h00 to 17h00 on these days

Date - 03/04/2019 00:00 - 04/04/2019 23:59

Last Updated - 16/04/2019 08:46

Vumatel | Fibre Break | Honeyview (Resolved)

Affecting Other - Vumatel | Fibre Break | Honeyview | Priority - Critical

Good Day.

Vumatel are experiencing the following network incident
 :

 

 

Network Incident Reference:

#1078

Current Status

Technicians have started with the repairs.

Area/s Affected:

Honeyview 9 Deysel MDU | Honeydew Manor  

Network Type Affected:

GPON

Network Incident Description:

Confirmed Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 02/04/2019 12:43

Last Updated - 16/04/2019 08:46

Vumatel | Scheduled Change | Olivedale & (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1010

Start Date:

19 March 2019 @ 23h00

End Date:

20 March 2019 @ 03h00

Area/s Affected:

Olivedale
Jukskei Park
Norscot
Northwold
Bromhof
Randpark Ridge
Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Date - 19/03/2019 23:00 - 20/03/2019 03:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Fairlands & (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1011

Start Date:

20 March 2019 @ 23h00

End Date:

21 March 2019 @ 03h00

Area/s Affected:

Fairlands
Cliffview
Reenboogland
Northcliff
Weltevreden
Welridge
Allen Glen

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 20/03/2019 23:00 - 21/03/2019 03:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Bryanston West (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1012

Start Date:

19 March 2019 @ 11h00

End Date:

19 March 2019 @ 13h00

Area/s Affected:

Bryanston West

Network Type Affected:

Active Ethernet

Change Description:

Commission new diverse link

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 19/03/2019 11:00 - 19/03/2019 13:00

Last Updated - 03/04/2019 12:31

Vumatel | Scheduled Change | Honeydew Manor (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#979

Start Date:

13 March 2019 @ 03h00

End Date:

13 March 2019 @ 06h00

Area/s Affected:

Honeydew Manor

Network Type Affected:

GPON

Change Description:

Upgrade firmware on the OLT

Change Impact:

Residents will have no connectivity during this time

Date - 13/03/2019 03:00 - 13/03/2019 06:00

Last Updated - 03/04/2019 12:31

Vumatel|Scheduled Change|Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#983

Start Date:

12 March 2019 @ 08h00

End Date:

12 March 2019 @ 18h00

Area/s Affected:

Willowvale MDU | Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service to this MDU

Change Impact:

Residents will have no connectivity during this time

Date - 12/03/2019 08:00 - 11/03/2019 18:00

Last Updated - 03/04/2019 12:30

Vumatel | Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#1008

Start Date:

18 March 2019 @ 23h00

End Date:

19 March 2019 @ 03h00

Area/s Affected:

Weltevreden
Welridge
Allen Glen

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 14/03/2019 23:00 - 19/03/2019 03:00

Last Updated - 27/03/2019 08:52

Emergency Change | Parkurst (Resolved)

Affecting Other - Emergency Change | Parkurst | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#1004

Start Date:

14 March 2019 @ 23h00

End Date:

15 March 2019 @ 03h00

Area/s Affected:

Parkhurst
Greenside
Craigtowne
Parktown North

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

 

Date - 13/03/2019 14:47

Last Updated - 27/03/2019 08:52

Vumatel |Johannesburg Loadshedding (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

The areas listed below are currently without power.  The Vuma PoPs in the areas are operational on generator power, however, please expect a delay with services restoring when power restores.


Residents are urged not to reboot their CPE and router when power restores but to be patient and allow time for services to restore.

 

Areas currently without power:

 

Delta Park

Linden

Greenside

Parktown North

Parkhurst

Emmerentia

Northcliff

Randpark Ridge

Hurlingham


We are closely monitoring these areas to ensure that services restore as soon as possible.

--

Date - 14/03/2019 15:32

Last Updated - 18/03/2019 13:13

Vumatel Scheduled Change | Paulshof, Gallo Ma (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#981

Start Date:

14 March 2019

End Date:

14 March 2019

Area/s Affected:

Paulshof, Gallo Manor, Wendywood and Woodmead

Network Type Affected:

Active Ethernet

Change Description:

DA cable upgrade at the following PoPs:

#  Paulshof - 09h00 - 09h30
#  Gallo Manor - 10h00 - 10h30
# Wendywood - 11h00 - 11h30
#  Woodmead - 12h00 - 12h30

Change Impact:

Residents connecting to each PoP will have no connectivity during the time slot allocated to the PoP

Date - 14/03/2019 09:00 - 14/03/2019 12:30

Last Updated - 14/03/2019 15:31

Vumatel | Scheduled Change | Amberley (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

 

Change Reference:

#949

Start Date:

06 March 2019

End Date:

07 March 2019

Area/s Affected:

Amberley MDU |Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service to this MDU

Change Impact:

Residents will have no connectivity from 08h00 to 18h00 on these days

Date - 01/03/2019 10:34 - 07/03/2019 00:00

Last Updated - 14/03/2019 09:08

Vumatel|Scheduled Change|Discovery (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#980

Start Date:

14 March 2019 @ 03h00

End Date:

14 March 2019 @ 06h00

Area/s Affected:

Discovery

Network Type Affected:

GPON

Change Description:

Upgrade firmware on the OLT

Change Impact:

Residents will have no connectivity during this time

Date - 14/03/2019 03:00 - 14/03/2019 06:00

Last Updated - 14/03/2019 09:08

Vumatel | Scheduled Change | Culross, Lowndes (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#978

Start Date:

12 March 2019

End Date:

13 March 2019

Area/s Affected:

Culross ; Lowndes & Mount Roads - Bryanston

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service 

Change Impact:

Residents will have no connectivity from 8am to 5pm on these days

Date - 12/03/2019 08:00 - 13/03/2019 05:00

Last Updated - 14/03/2019 09:08

Fibre Break | Jukskei Park (Resolved)

Affecting Other - Fibre Break | Jukskei Park | Priority - Critical

Good Day,

Please note that the following Network Incident has been resolved: 

 

Network Incident Reference:

#1003

Current Status:

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Jukskei Park

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 13/03/2019 14:48 - 13/03/2019 18:00

Last Updated - 14/03/2019 09:07

Willowvale MDU - Sundowner (Resolved)

Affecting Other - Willowvale MDU - Sundowner | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#983

Start Date:

13 March 2019 @ 08h00

End Date:

13 March 2019 @ 18h00

Area/s Affected:

Willowvale MDU | Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service to this MDU

Change Impact:

Residents will have no connectivity during this time

 

Date - 13/03/2019 11:21 - 13/03/2019 18:00

Last Updated - 14/03/2019 09:06

Fibre Break | Weltevreden Park-Welridge (Resolved)

Affecting Other - Fibre Break | Weltevreden Park-Welridge | Priority - Critical

Good Day,

Vuma  are experiencing the following network incident:

 

Network Incident Reference:

#1002

Current Status:

Technicians have localised the fault and are evaluating the repair needed

Area/s Affected:

Weltevreden Park-Welridge 

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity




Date - 13/03/2019 11:20 - 13/03/2019 14:48

Last Updated - 13/03/2019 11:20

Network Incident | DHCP Queues | Johannesburg (Resolved)

Affecting Other - etwork Incident | DHCP Queues | Johannesburg | Priority - Critical


Good Day,

We are experiencing the following network incident:.

 

Network Incident Reference:

DHCP Queues

Current Status:

Due to the power failure at Eskoms sub-station and the vast number of areas affected, we are seeing delays with DHCP processing as power restores to the areas that were affected.

Customers are urged not to reboot their devices and to be patient as the processing flows through

Area/s Affected:

Johannesburg 

Network Type Affected:

Active Ethernet

Network Incident Description:

Fiber break

Network Incident Impact:

Residents will have no connectivity

Date - 08/03/2019 16:36 - 21/04/2019 07:28

Last Updated - 08/03/2019 17:15

Vumatel | Emergency Change | St Hilaire MDU - (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#958

Start Date:

06 March 2019

End Date:

07 March 2019

Area/s Affected:

St Hilaire MDU | Bryanston

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service to this MDU

Change Impact:

Residents will have no connectivity from 08h00 to 18h00 on these days

Date - 06/03/2019 00:00 - 07/03/2019 00:00

Last Updated - 08/03/2019 08:24

Vumatel | Scheduled Change | Sundowner (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#897

Start Date:

21 February 2019 @ 08h00

End Date:

21 February 2019 @ 17h00

Area/s Affected:

Sundowner | AG1 | Block 5

Network Type Affected:

Active Ethernet

Change Description:

Redo the link joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity during this time

Date - 21/02/2019 08:00 - 21/02/2019 17:00

Last Updated - 07/03/2019 09:15

Vumatel |Scheduled Change | Observatory (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#947

Start Date:

06 March 2019 @ 03h00

End Date:

06 March 2019 @ 06h00

Area/s Affected:

Observatory

Network Type Affected:

GPON

Change Description:

Upgrade firmware on the OLT

Change Impact:

Residents will have no connectivity during this time

Date - 06/03/2019 03:00 - 06/03/2019 06:00

Last Updated - 07/03/2019 09:15

Vumatel | Outage | Morningside and Sandown (Resolved)

Affecting Other - Vumatel | Outage | Morningside and Sandown | Priority - Critical

Good Day,


Please note that the following network incident has been resolved:

 

Network Incident Reference:

#955

Current Status:

Technicians have repaired the fibre and services have been restored

 

Area/s Affected:

Morningside

Network Type Affected:

Aerial

Network Incident Description:

Fiber break

Network Incident Impact:

Residents will have no connectivity

Date - 02/03/2019 18:06 - 02/03/2019 20:50

Last Updated - 07/03/2019 08:53

Vumatel|Fibre break | Ferndale (Resolved)

Affecting Other - Fiber | Priority - Critical

Good Day,

 

Network Incident Reference:

#967

Current Status:

Technicians have repaired the fibre and services have been restored  

 

Area/s Affected:

Ferndale AG5

Network Type Affected:

Aerial 

Network Incident Description:

Fiber Break

Network Incident Impact:

Residents will have no connectivity

Date - 06/03/2019 17:09 - 07/03/2019 00:00

Last Updated - 07/03/2019 08:52

Vumatel |Scheduled Change|Ferndale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#895

Start Date:

19 February 2019

End Date:

21 February 2019

Area/s Affected:

Ferndale

Network Type Affected:

GPON

Change Description:

Re-routing of patch leads to manage slack and general preventative maintenance

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 17h00 on these days

Date - 19/02/2019 00:00 - 20/02/2019 00:00

Last Updated - 01/03/2019 11:50

JHB FTTH | Core Upgrade (Resolved)

Affecting Other - JHB FTTH Services | Priority - Critical

11:08am: Upgrade complete, all services restored.

_________

We are performing a service affecting upgrade operation on Johannesburg FTTH circuits. This task will last no longer than 10 Minutes.

Please note that services will be unavailable during this time.

Thank you

Date - 28/02/2019 11:00 - 28/02/2019 11:09

Last Updated - 28/02/2019 11:09

Vumatel |Network Outage | Helderkruin | Const (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:

#913

Current Status

Traffic was successfully moved to the primary link.  All services have restored.

Area/s Affected:

Helderkruin, Constantia Kloof & Roodekrans

Network Type Affected:

GPON

Network Incident Description:

OLT's are down

Network Incident Impact:

Residents will have no connectivity

Date - 18/02/2019 14:37 - 22/02/2019 17:20

Last Updated - 22/02/2019 10:56

Vumatel | Fibre break | Cyrildene (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note the following incident has been resolved.

 

Network Incident Reference:

#892

Current Status

Technicians have repaired the fibre and services have been restored.

Area/s Affected:

Cyrildene

Network Type Affected:

Aerial  

Network Incident Description:

Fibre break 

Network Incident Impact:


Residents will have no connectivity

Date - 15/02/2019 10:34 - 22/02/2019 16:18

Last Updated - 22/02/2019 10:55

Vumatel |Network Incident | West Rand (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

This network incident has been resolved.

 

Network Incident Reference:

#886

Current Status

OLT's are operational. 
Root cause is being investigated

Area/s Affected:

West Rand
# Amarosa
# Radiokop
# Roodekrans
# Quellerina
# Randpark Ridge
# Riverview
# Helderkruin
# Constantia Kloof
# Honeydew Ridge

Network Type Affected:

GPON

Network Incident Description:

OLT's are down

Network Incident Impact:

Residents will have no connectivity  

Date - 13/02/2019 13:59 - 13/02/2019 14:26

Last Updated - 22/02/2019 10:55

Vumatel | Fibre Break | Glenhazel (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

We are experiencing the following network incident
  

 

Network Incident Reference:

#881

Current Status

Technicians have started with repairs

Area/s Affected:

Glenhazel

Network Type Affected:

Aerial  

Network Incident Description:

Fibre break 

Network Incident Impact:


Residents will have no connectivity  

Date - 13/02/2019 09:57 - 13/02/2019 14:00

Last Updated - 22/02/2019 10:50

Vumatel | Fibre break | Olivedale (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

This Incident has been resolved.

 

Network Incident Reference:

 #916

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Olivedale | Church, Post Office, Pritchard and Rose Streets

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 20/02/2019 09:58 - 21/02/2019 17:00

Last Updated - 21/02/2019 13:24

Vumatel | Switch is down | Durban | (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This network incident has been resolved.

 

Network Incident Reference:

#880

Current Status

Switch is operational

Area/s Affected:

Durban (miccema2-sf-a5)

Network Type Affected:

Active Ethernet 

Network Incident Description:

Switch is down

Network Incident Impact:

Residents will have no connectivity

Date - 12/02/2019 16:45

Last Updated - 13/02/2019 10:17

Vumatel | Network Incident | OLT DOWN | Orang (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

# 874

Current Status

Technicians are en-route to investigate

Area/s Affected:

Orange Grove

Kensington

Observatory

Cyrildene

Network Type Affected:

Aerial

Network Incident Description:

OLT is down

Network Incident Impact:

Residents will have no connectivity

Date - 11/02/2019 14:01

Last Updated - 13/02/2019 10:16

Vumatel | No Connectivity | Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:

#878 update: 09:51

Current Status

Last night we discovered an issue when customers took longer than normal to re-enter the network. During the troubleshooting process through the night, we discovered another unrelated issue on our core equipment in Cape Town and had to reboot it. It took some time to find this issue as it occurred simultaneously with load-shedding.

Rebooting the equipment reduced the DHCP processing time for the remaining devices in the network that had not yet restored after load-shedding and these remaining customers were up and running shortly after.  As at now, services have restored to normal.

We are closely monitoring the network and the processing time of the DHCP requests. The first major power drop that is expected today is from 12h00 to 14h30. We will provide an update thereafter.

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Network Incident Description:

No connectivity

Network Incident Impact:

Residents have no connectivity

Date - 12/02/2019 07:19 - 02/03/2019 20:07

Last Updated - 13/02/2019 10:12

Vumatel | Load shedding Delay- 11 Feb 2019 (Resolved)

Affecting Other - Vumatel Trenched | Priority - Critical

Vumatel are experiencing longer than usual delays allocating IP addresses to clients. This is due to the scale of today’s load shedding resulting in tens of thousands of homes requesting IPs at once. We apologise for the inconvenience caused. 

Date - 11/02/2019 19:57 - 02/03/2019 20:07

Last Updated - 11/02/2019 20:15

Vumatel | Post Load Shedding Delay (Resolved)

Affecting Other - Vumatel Trenched Clients | Priority - High

Clients across all networks may experience a short delay in restoring connectivity after power is restored.

This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.

Please be patient and contact us if services are not restored with 90 minutes of power being up.

We apologise for the inconvenience caused by these delays.

Date - 04/12/2018 17:33 - 21/04/2019 07:28

Last Updated - 11/02/2019 16:40

Vumatel|| Switch down || Miccema2-sb-d1 (Durb (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note that the following Network Incident has been resolved:

 

Network Incident Reference:

#857

Current Status


Switch is operational

Area/s Affected:

Miccema2-sb-d1 (Durban)

Network Type Affected:

Active Ethernet

Network Incident Description:

Switch is down

Network Incident Impact:

Residents will have no connectivity

Date - 04/02/2019 20:00

Last Updated - 05/02/2019 16:03

Network Incident | Fibre break | Bryanston Ea (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:

#793

Current Status

Technicians have restored the majority of the services that were affected.

The remaining services that are down will be treated as individual faults and residents contacted to schedule appointments to restore services.

Area/s Affected:

Bryanston East sector 1

Network Type Affected:

Active Ethernet 

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 11/01/2019 11:30

Last Updated - 04/02/2019 09:54

Vumatel | Scheduled Change | Atholl (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#819

Start Date:

24 January 2019 @ 08h00

End Date:

24 January 2019 @ 16h00

Area/s Affected:

Atholl, specifically:
Ø Maple Drive
Ø Cedar Avenue
Ø Keurboom Road
Ø Protea Avenue, Protea Place, & Deodar Road
Ø Weirda Road East

Network Type Affected:

GPON

Change Description:

Resplice a feeder cable

Change Impact:

Residents will have no connectivity during this time

Date - 24/01/2019 08:00 - 25/01/2019 13:16

Last Updated - 04/02/2019 09:53

Network Incident | Suspected Fibre Break | Br (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:

#828

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Ashford Estate MDU
Fernrock MDU
The Greys MDU

Network Type Affected:

Aerial

Network Incident Description:

Suspected Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 24/01/2019 12:51 - 24/01/2019 12:55

Last Updated - 04/02/2019 09:52

Network Incident | OLT & Rectifier Down | (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#777

Current Status:

Technicians to attend

Area/s Affected:

Northriding

Network Type Affected:

Aerial

Network Incident Description:

OLT & Rectifier are down

Network Incident Impact:

Residents will have no connectivity

Date - 01/01/2019 15:00

Last Updated - 15/01/2019 09:17

Vumatel|Emergency Change | Bryanston East (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#765

Start Date:

18 December 2018 @10h00

End Date:

21 December 2018 @ 18h00

Area/s Affected:

Bryanston East Sector 1 AG1

Network Type Affected:

Active Ethernet

Change Description:

Circuit provisioning clients in the AG/POP

Change Impact:

Residents will have no connectivity during this time

Date - 18/12/2018 10:00 - 21/12/2018 18:00

Last Updated - 15/01/2019 09:17

Network Incident| Fibre break | Zinbali Sover (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

We are experiencing the following network incident:
 

 

Network Incident Reference:

#787

Current Status 

Technicians are on-site localising the fault  

Area/s Affected:

Zinbali Sovereign Road Strubensvallei

Network Type Affected:

Ariel

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 09/01/2019 10:38

Last Updated - 15/01/2019 09:17

Evotel | Outage | Edenglen (Resolved)

Affecting Other - Evotel | Eden Glen | Priority - Critical

27/12
The Fault has been localized and the fault is currently being repaired.

______________________________________________________________________________
26/12
Please note Evotel is experiencing an outage in the Eden Glen Area due to power failure.

The issue is currently being attended to and systems should be restored soon.

Date - 26/12/2018 13:39

Last Updated - 03/01/2019 09:42

Vumatel | Cape Town | Service Affecting Core (Resolved)

Affecting Other - Vumatel | Cape Town Trenched and Aerial | Priority - Critical

Vumatel will be conducting service affecting maintenance on core equipment which will result in intermittent services between 02:00 - 06:00 on the mornings of 11, 12, 13 December 2018.

As part of the growth of Vumatel's Cape Town network, upgrades to core infrastructure are required at Vumatel's two data centres as well as on the link between the two to ensure continued great service.

Intermittent outages will be experienced at the following times:

  • 11 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town
  • 12 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town
  • 13 December 2018: 02:00 - 06:00 - Affecting all Vumatel Trenched and Aerial Clients in Cape Town

We thank you for your patience during this time.

Date - 11/12/2018 02:00 - 14/12/2018 08:32

Last Updated - 14/12/2018 08:31

Vumatel |Switch Down | Bryanston-East / Pauls (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#752

Current Status

Switch is back up

Area/s Affected:

Bryanston East
Paulshof

Network Type Affected:

Active Ethernet

Network Incident Description:

Distribution switch is down  

Network Incident Impact:

Residents will have no connectivity

Date - 12/12/2018 13:24 - 13/12/2018 13:41

Last Updated - 13/12/2018 11:55

Vumatel|Switch down|Weltevreden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

 

Network Incident Reference:

#750

Current Status

Switch is back up

Area/s Affected:

Weltervreden Park 

Network Type Affected:

Active Ethernet

Network Incident Description:

Distribution switch is down  

Network Incident Impact:

Residents will have no connectivity

Date - 12/12/2018 09:12 - 12/12/2018 09:55

Last Updated - 13/12/2018 11:55

Vumatel| Fibre Break | Greenside (GS-AG1) (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#733

Current Status

Technicians are on-site localising the fault

Area/s Affected:

Greenside (GS-AG1)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 06/12/2018 16:55

Last Updated - 13/12/2018 11:54

Vumatel|Scheduled Change | Tableview North (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#740

Start Date:

13 December 2018 @ 09h00

End Date:

13 December 2018 @ 16h00

Area/s Affected:

Tableview North (AG7)

Network Type Affected:

Active Ethernet

Change Description:

Float and splice a new feeder cable due to damages on current cable

Change Impact:

Residents will have no connectivity during this time

Date - 13/12/2018 09:00 - 07/12/2018 16:00

Last Updated - 13/12/2018 11:53

Vumatel Emergency Change | Florida Lake, Flor (Resolved)

Affecting Other - Fibre | Priority - Critical


Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#732

Start Date:

07 December 2018 @ 03h00

End Date:

07 December 2018 @ 04h00

Area/s Affected:

Florida Park
Florida Lake
Discovery

Network Type Affected:

GPON

Change Description:

Replace AC power supplies with DC power supplies

Change Impact:

Residents will have no connectivity during this time

Date - 07/12/2018 03:00 - 07/12/2018 04:00

Last Updated - 13/12/2018 11:53

Vumatel|Emergency Change| Weltevreden Park (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#753

Start Date:

13 December 2018 @ 00h01

End Date:

13 December 2018 @ 02h00

Area/s Affected:

Weltevreden Park

Network Type Affected:

Active Ethernet

Change Description:

Improvements on the electrical system at the PoP

Change Impact:

Residents will have no connectivity during this time

Date - 13/12/2018 00:01 - 14/12/2018 08:34

Last Updated - 12/12/2018 14:52

Vumatel|Network Incident|Johannesburg North (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

Network Incident Reference:

#748

Current Status

Services have restored.  The root cause of the network incident is being investigated in further detail.

Area/s Affected:

Bromhof
Bryanston
Gallo Manor
Hurlingham
Jukskeipark
Northwold
Olivedale
Paulshof

Network Type Affected:

Active Ethernet

Network Incident Description:

Residents from these areas have no connectivity

Network Incident Impact:

Residents have no connectivity

   
   
   
   
   
 

Date - 10/12/2018 13:49 - 10/12/2018 17:15

Last Updated - 12/12/2018 13:07

Vumatel Emergency Change | Linden (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following emergency change.

 

Change Reference:

#731

Start Date:

06 December 2018 @ 23h00

End Date:

07 December 2018 @ 03h00

Area/s Affected:

Linden

Network Type Affected:

Active Ethernet

Change Description:

Replace the damaged UPS bypass breakers and redo electrical cabling at the PoP

Change Impact:

Residents will have no connectivity during this time

Date - 06/12/2018 23:00 - 07/12/2018 03:00

Last Updated - 07/12/2018 09:29

Vumatel|Scheduled Change|Durban (Resolved)

Affecting Other - FIbre | Priority - Critical

Good Day,

 

Please be advised of the scheduled change.

 

Change Reference:

#708

Start Date:

06 December 2018 @ 04h00

End Date:

06 December 2018 @ 06h00

Area/s Affected:

Durban

Network Type Affected:

GPON

Change Description:

Implementation of a new link between Teraco and Umhlanga for increased capacity and redundancy

Change Impact:

Residents will have no connectivity during this time

Date - 06/12/2018 04:00 - 06/12/2018 06:00

Last Updated - 05/12/2018 08:30

Vumatel |Scheduled Change| Cape Town (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#707

Start Date:

05 December 2018 @ 00h05

End Date:

05 December 2018 @ 06h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

Replacement of the core router at IS-Bree Street.

Change Impact:

Residents will have no connectivity during this time

ISP's - if you have BGP configured, please note that your BGP session will drop during this time and will come back up after the change is completed

Date - 05/12/2018 00:05 - 05/12/2018 06:00

Last Updated - 05/12/2018 08:30

Vumatel|Scheduled Change | Bryanston East; Br (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#706

Start Date and Time:

04 December 2018 @ 10h00

End Date and Time:

04 December 2018 @ 15h00

Area/s Affected:

Bryanston East from 10h00 to 11h00
Bryanston South from 11h00 to 12h00
Norscot from 12h00 to 13h00
Olivedale from 13h00 to 14h00
Northwold from 14h00 to 15h00

Network Type Affected:

Active Ethernet

Change Description:

Implementation of power and uplink redundancy and DA cable upgrade at each PoP

Change Impact:

Residents will have no connectivity during this time

Date - 04/12/2018 10:00 - 04/12/2018 15:00

Last Updated - 05/12/2018 08:30

Vumatel|Fibre Break|Bryanston (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note that the following  Network Incident has been resolved:

 

Network Incident Reference:

#721

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Bryanston West (block 9)

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 03/12/2018 14:43 - 03/12/2018 19:08

Last Updated - 04/12/2018 09:19

Vumatel| Fibre break | Nellie Road, Norwood (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following Network Incident has been resolved:

 

Network Incident Reference:

#700

Current Status

Technicians have repaired the fibre and services have been restored 

Area/s Affected:

Nellie Road, Norwood

Network Type Affected:

Aerial 

Network Incident Description:

Confirmed fibre break  

Network Incident Impact:

Residents will have no connectivity

Date - 29/11/2018 08:34 - 04/12/2018 14:49

Last Updated - 04/12/2018 09:18

Vumatel| Fibre break | Cork Avenue and Royal (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please note that the following Network Incident has been resolved:

 

 

Network Incident Reference:

#720

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Cork Avenue and Royal Street, Bryanston

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Good Day,

Please note that the following Network Incident has been resolved:

 

 

Network Incident Reference:

#720

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Cork Avenue and Royal Street, Bryanston

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 03/12/2018 14:44 - 03/12/2018 20:32

Last Updated - 04/12/2018 09:17

Vumatel | Fibre break | Highbury MDU (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

Network Incident Reference:

#695

Current Status

The core fibre has been repaired.  We will be contacting residents whose services are still down to schedule appointments to restore individual services.  

Area/s Affected:

Highbury MDU

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed fibre break  

Network Incident Impact:

Residents will have no connectivity

Date - 29/11/2018 09:07 - 29/11/2018 08:57

Last Updated - 29/11/2018 12:05

VUMATEL|SCHEDULED CHANGE|HURLINGHAM (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#677

Start Date:

27 November 2018

End Date:

28 November 2018

Area/s Affected:

Hurlingham | Balmoral & Stirling Avenues & Lovart Road

Network Type Affected:

Active Ethernet

Change Description:

Resplice the dome joint to stabilise the fibre service.

Change Impact:

Residents will have no connectivity from 08h00 to 17h00 on these days

Date - 27/11/2018 00:00 - 28/11/2018 00:00

Last Updated - 29/11/2018 12:05

VUMATEL|SCHEDULED CHANGE|COMMISSIONING OF NEW (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We have completed our Bryanston node commissioning successfully.  However, the process of clients obtaining new IP addresses is running slower than expected.  Around 60% of all affected clients have new IP addresses and will be receiving service.  DHCP requests are being processed continuously and we expect the process to be completed within the next three hours.  We cannot force requests for particular clients; IP addresses will be allocated when the DHCP request is processed through the queue.

 

 

Thank you for your patience and understanding as we work through changes required to provide for growth and continued reliability in the network.

____


Good Day,

Please be advised of the following scheduled change.

 

Change Reference:

#654

Start Date:

19 November 2018 @ 23h00

End Date:

20 November 2018 @ 06h00

Area/s Affected:

Bromhof
Bryandale
Bryanston South
Bryanston East
Bryanston West
Gallomanor
Hurlingham
Jukskeipark
Norscot
Northwold
Olivedale
Paulshof
Randpark Ridge
Sundowner
Wendywood
Woodmead

Network Type Affected:

Active Ethernet

Change Description:


Commissioning of the new Bryanston master node.  ISP's to please communicate this change to residents.

Implementation plan:

• Shut the links from Rosebank Union Church to Parklands between 00:05 and 02:30
• Unshut the links from Bryanston South to IS-Bryanston between 00:05 and 02:30
• Route all relevant netblocks from our Parklands Node to our Bryanston Node between 00:05 and 02:30
• ISP to make system changes if relevant between 03:00 and 06:00

Change Impact:


Residents will have no connectivity during this time.

After the change, all residents in these suburbs will obtain a new DHCP IP address from the netblocks that ISP's have allocated on CoS.

Date - 19/11/2018 23:00 - 20/11/2018 06:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE |MELROSE (Resolved)

Affecting Other - Fibre | Priority - Medium


Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#651

Start Date:

20 November 2018

End Date:

21 November 2018

Area/s Affected:

Melrose | Villa Carrara MDU

Network Type Affected:

Active Ethernet

Change Description:

Resplice the dome joint to stabilise the service to this MDU

Change Impact:

Residents will have no connectivity during this time

Date - 20/11/2018 00:00 - 21/11/2018 00:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE|DAINFERN & FOURW (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#621

Start Date:

16 November 2018 @ 23h00

End Date:

17 November 2018 @ 08h00

Area/s Affected:

Dainfern & Fourways Gardens

Network Type Affected:

Aerial

Change Description:

Power upgrade on the generator and repair 3 dome joints

Change Impact:

Residents will have connectivity during this time

Date - 16/11/2018 23:00 - 17/11/2018 08:00

Last Updated - 29/11/2018 12:04

VUMATEL|SCHEDULED CHANGE|EKURHULENI (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#620

Start Date:

15 November 2018 @ 00h01

End Date:

15 November 2018 @ 01h30

Area/s Affected:

Rynfield | Ekurhuleni

Network Type Affected:

Active Ethernet

Change Description:

Change the location of backhaul leads in the PoP

Change Impact:

Residents will have no connectivity during this time

 

Date - 15/11/2018 00:00 - 15/11/2018 01:30

Last Updated - 29/11/2018 12:03

VUMATEL|SCHEDULED CHANGE| CAPE TOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#618

Start Date:

14 November 2018 @ 23h00

End Date:

15 November 2018 @ 02h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

Switch upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 14/11/2018 23:00 - 15/11/2018 02:00

Last Updated - 29/11/2018 12:03

Vumatel | Fibre break | Bongo and Duiker Stre (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:

#702

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Bongo and Duiker Street, Allen's Nek

Network Type Affected:

Confirmed fibre break

Network Incident Description:

Aerial

Network Incident Impact:

Residents will have no connectivity

Date - 29/11/2018 09:06 - 29/11/2018 10:36

Last Updated - 29/11/2018 12:03

Fibre break | 8th Avenue, Florida Lake (Resolved)

Affecting Other - Fibre break | 8th Avenue, Florida Lake | Priority - Critical

Good day,

 

please note ;

 

Network Incident Reference:

#673

Current Status 

Services have been restored  

Area/s Affected:

8th Avenue, Florida Lake

Network Type Affected:

GPON

Network Incident Description:

Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 22/11/2018 10:13 - 22/11/2018 14:31

Last Updated - 29/11/2018 12:02

VUMATEL|FIBRE BREAK| HOY STREET DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:

#699

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Cyrildene | Da Gama and Dias Streets and Aida Avenue

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 26/11/2018 09:49 - 28/11/2018 14:37

Last Updated - 29/11/2018 12:01

Fibre break |Greenside AG-1 Block 4 (Resolved)

Affecting Other - Fibre break |Greenside AG-1 Block 4 | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:

#675

Current Status 

Services have been restored

Area/s Affected:

Greenside AG-1 Block 4

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 22/11/2018 11:08 - 22/11/2018 15:22

Last Updated - 29/11/2018 12:00

Fibre break |Houghton Village MDU (Resolved)

Affecting Other - Fibre break |Houghton Village MDU | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:

#674

Current Status 

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Houghton Village MDU

Network Type Affected:

Aerial

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 22/11/2018 11:07 - 22/11/2018 17:50

Last Updated - 29/11/2018 12:00

Suspected Fibre Break - Various Areas (Resolved)

Affecting Other - Suspected Fibre Break - Various Areas | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#661

Current Status

Service has restored.  Residents are to reboot their CPEs to restore connectivity.  The root cause of this incident is being investigated.

Area/s Affected:

Linden

Weltevreden Park

Bromhof

Northcliff

Fairlands

Blackheath

Northwold

Randpark ridge

Network Type Affected:

Active Ethernet

Network Incident Description:

Suspected Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 19/11/2018 16:09 - 19/11/2018 17:48

Last Updated - 29/11/2018 11:58

VUMATEL|FIBRE BREAK|CYRILDENE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:

#699

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Cyrildene | Da Gama and Dias Streets and Aida Avenue

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 28/11/2018 12:49 - 28/11/2018 14:37

Last Updated - 28/11/2018 15:03

Vumatel | Outage | Linden DS (Resolved)

Affecting Other - Vumatel | Outage | Linden DS | Priority - Critical

Good Day,

 
The following Vumatel network incident has been resolved.
 
Network Incident Reference: #693 
Current Status The network incident has been resolved and services restored
Area/s Affected: Linden
Weltevreden Park
Fairlands
Cliffview
Northcliff
Robin Dale
Blairgowrie
Network Type Affected: Active Ethernet
Network Incident Description: Switch is down
Network Incident Impact: Residents will have no connectivity

Date - 27/11/2018 04:53 - 27/11/2018 08:00

Last Updated - 27/11/2018 08:54

Switch Down | Deltapark-a6 (Resolved)

Affecting Other - Switch Down | Deltapark-a6 | Priority - Critical

Good Day,

Vumatel are experiencing the following Network Incident:

Network Incident Reference:

#667

Current Status

Technicians are en-route to investigate

Area/s Affected:

Deltapark-a6

Network Type Affected:

Active Ethernet

Network Incident Description:

Switch is down

Network Incident Impact:

Residents will have no connectivity

Date - 21/11/2018 10:03 - 21/11/2018 10:29

Last Updated - 21/11/2018 10:04

VUMATEL|FIBRE BREAK|DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following Network Incident has been resolved:

 

 

Network Incident Reference:

#662

Current Status

Technicians have repaired the fibre and services have been restored 

Area/s Affected:

Discovery (FDY-AG21)

Network Type Affected:

Aerial 

Network Incident Description:

Confirmed fibre break  

Network Incident Impact:

Residents will have no connectivity

Date - 20/11/2018 12:34 - 21/11/2018 17:56

Last Updated - 21/11/2018 07:33

VUMATEL|SWITCHES ARE DOWN|KILLARNEY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

We are experiencing the following network incident
 

 

 

Network Incident Reference:

#664

Current Status

There is a power failure in the area. Services will restore when power is restored  

Area/s Affected:

Killarney:  
killarneygardens-d1
killarneypark-d1
portofino-a1
portofino-a5
christinacourt-a1
christinacourt-a5

Network Type Affected:

 Active Ethernet

Network Incident Description:

Switches are down

Network Incident Impact:

Residents will have no connectivity

--

Date - 20/11/2018 11:09 - 20/11/2018 13:11

Last Updated - 20/11/2018 11:10

Vumatel | OLT Down | Savoy (Resolved)

Affecting Other - Vumatel | OLT Down | Savoy | Priority - Critical

Good Day,
 
Vumatel are experiencing the following network incident
 
Network Incident Reference: #655
Current Status Technicians are en-route to investigate
Area/s Affected: Savoy
Network Type Affected: Aerial
Network Incident Description: Savoy OLT down
Network Incident Impact: Residents will have no connectivity
 

Date - 17/11/2018 12:45 - 18/11/2018 12:18

Last Updated - 17/11/2018 15:07

VUMATEL| FIBRE BREAK | BLAIRGOWRIE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

 

Network Incident Reference:

#653

Current Status

Technicians have localised the fault and have started with repairs

Area/s Affected:

Blairgowrie BL-AG1 & BL-AG2

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 16/11/2018 14:19 - 18/11/2018 12:18

Last Updated - 16/11/2018 15:35

Evotel - Fibre Break - North Riding (Resolved)

Affecting Other - Evotel - Fibre Break - North Riding | Priority - Critical

Good day

Please kindly note that JHB Water has damaged Evotel's fibre on Cnr Blandford road and Bellairs drive.

Several Evotel complexes are down as a result thereof. 

Evotel's team is  on site trying to resolve the matter.

Date - 16/11/2018 10:02 - 18/11/2018 12:19

Last Updated - 16/11/2018 10:04

VUMATEL|OLT DOWN|KLOOF (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

We are experiencing the following network incident

 

Network Incident Reference:

#644

Current Status

Technicians are en-route to investigate

Area/s Affected:

Kloof (KZN)

Network Type Affected:

Aerial

Network Incident Description:

Kloof OLT is down

Network Incident Impact:

Residents will have no connectivity

Date - 15/11/2018 09:37 - 17/11/2018 15:07

Last Updated - 16/11/2018 08:29

VUMATEL|SCHEDULED CHANGE|CYRILDENE (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#617

Start Date:

13 November 2018

End Date:

15 November 2018

Area/s Affected:

Cyrildene | Aster Road & Beryl Street

Network Type Affected:

Aerial

Change Description:

Replace current dome joint with a bigger dome joint

Change Impact:

Residents will have no connectivity during this time

Date - 13/11/2018 00:00 - 15/11/2018 00:00

Last Updated - 16/11/2018 08:28

VUMATEL|SCHEDULED CHANGE|BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#619

Start Date:

14 November 2018

End Date:

15 November 2018

Area/s Affected:

The Arklow MDU | Bryanston

Network Type Affected:

Active Ethernet

Change Description:

Remake the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity from 08h00 to 17h00 on both days

Date - 14/11/2018 00:00 - 15/11/2018 00:00

Last Updated - 16/11/2018 08:28

VUMATEL|FIBRE BREAK| BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#645

Current Status

Technicians are en-route to investigate

Area/s Affected:

Bryanston East (Sector 1-AG1)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 15/11/2018 09:39 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

VUMATEL|FIBRE BREAK| BRYANSTON (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#645

Current Status

Technicians are en-route to investigate

Area/s Affected:

Bryanston East (Sector 1-AG1)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break 

Network Incident Impact:

Residents will have no connectivity

Date - 15/11/2018 09:39 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

Fibre break | Bryanston East (Resolved)

Affecting Other - Fibre break | Bryanston East | Priority - Critical

 

Good Day,

 

Vumatel are experiencing the following Network Incident:

 

Network Incident Reference:

#645

Current Status

Technicians are en-route to investigate

Area/s Affected:

Bryanston East (Sector 1-AG1)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break 

Network Incident Impact:

Residents will have no connectivity

 

 

 

Date - 15/11/2018 09:38 - 15/11/2018 15:44

Last Updated - 15/11/2018 09:39

VUMATEL|SCHEDULED CHANGE|MORNINGSIDE(KZN) (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#595

Start Date:

06 November 2018 @ 04h00

End Date:

06 November 2018 @ 06h00

Area/s Affected:

Morningside (KZN)

Network Type Affected:

Active Ethernet

Change Description:

Installation of a new distribution switch

Change Impact:

Residents will have no connectivity during this time

Date - 02/11/2018 04:00 - 06/11/2018 06:00

Last Updated - 15/11/2018 08:21

VUMATEL|FIBRE BREAK| GREENSIDE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#639

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Greenside(AG2-Block22) 

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 12/11/2018 15:54 - 14/11/2018 18:08

Last Updated - 15/11/2018 08:19

VUMATEL | FIBRE BREAK| MORGANS CREEK MDU (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#601

Current Status

Technicians have started with repairs

Area/s Affected:

Morgan's Creek MDU 

Network Type Affected:

Aerial

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 05/11/2018 15:51

Last Updated - 15/11/2018 08:18

VUMATEL|EMERGENCY CHANCE|SANDOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#631

Start Date:

13 November 2018

End Date:

15 November 2018

Area/s Affected:

Units 1 - 29 | Duo Via Centrato MDU | Sandown

Network Type Affected:

Aerial

Change Description:

Repair the core fibre to this MDU

Change Impact:

Residents will have no connectivity during this time

Date - 13/11/2018 00:00 - 15/11/2018 23:59

Last Updated - 15/11/2018 08:18

VUMATE: | SCHEDULED CHANGE| MELVILLE (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#594

Start Date:

06 November 2018 @ 03h00

End Date:

06 November 2018 @ 06h00

Area/s Affected:

Melville

Network Type Affected:

Aerial

Change Description:

Upgrade the switch and OLT uplink

Change Impact:

Residents will have no connectivity during this time

Date - 06/11/2018 03:00 - 06/11/2018 06:00

Last Updated - 15/11/2018 08:18

VUMATEL|NETWORK INCIDENT|SWITCH DOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Morning,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#629

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

miccema2-sb-d1 

Network Type Affected:

Active Ethernet

Network Incident Description:

Switch down

Network Incident Impact:

Residents will have no connectivity

Date - 12/11/2018 11:15 - 15/11/2018 11:41

Last Updated - 15/11/2018 08:17

VUMATEL|FIBRE BREAK|ESTHERPARK (Resolved)

Affecting Other - Other | Priority - Critical

Good Day,

 

Please note we are experiencing the following network incident: 

 

Network Incident Reference:

#635

Current Status

Technicians are still busy with repairs

Area/s Affected:

Estherpark

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 12/11/2018 22:02 - 14/11/2018 16:52

Last Updated - 14/11/2018 08:04

VUMATEL|FIBRE BREAK| DAHLIA|STOKROOS|NORTHMEA (Resolved)

Affecting Server - host-s-01.wshost.co.za | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#638

Current Status

Technicians are on-site localising the fault

Area/s Affected:

Dahlia, Stokroos and Mimosa Streets, Northmead, Benoni

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 13/11/2018 18:49 - 14/11/2018 16:52

Last Updated - 14/11/2018 08:04

Fibre break | Blandford Road - Northriding (Resolved)

Affecting Other - Fibre break | Blandford Road - Northriding | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#636

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Blandford Road -  Northriding

Network Type Affected:

Aerial 

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 13/11/2018 10:40 - 13/11/2018 17:46

Last Updated - 14/11/2018 08:03

VUMATEL|FIBRE BREAK |DISCOVERY (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#632

Current Status

Technicians have repaired the fibre and services have been restored.  

Area/s Affected:

Discovery (AG18-AG22) 

Network Type Affected:

GPON

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 12/11/2018 15:30 - 13/11/2018 10:30

Last Updated - 13/11/2018 11:00

VUMATEL|EMERGENCY CHANGE|BRYANSTON & FERN (Resolved)

Affecting Other - Fibre | Priority - High

Good day

 

Please be advised of the following emergency change, 

 

Change Reference:

#607

Start Date:

07 November 2018 @14:00

End Date:

On-going 

Area/s Affected:

Brynston and Ferndale OLT's

Network Type Affected:

Aerial

Change Description:

DFA technicians are still working on fixing the fibre

Change Impact:

Residents will have no connectivity during this time

Date - 07/11/2018 13:50

Last Updated - 13/11/2018 08:13

VUMATEL|SCHEDULED CHANGE|PROSPECT HALL | KZN (Resolved)

Affecting Other - fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#616

Start Date:

13 November 2018 @ 04h00

End Date:

13 November 2018 @ 06h00

Area/s Affected:

Prospect Hall | KZN

Network Type Affected:

Active Ethernet

Change Description:

Installation of a new distribution switch

Change Impact:

Residents will have no connectivity during this time

Date - 13/11/2018 04:00 - 13/11/2018 06:00

Last Updated - 13/11/2018 08:13

VUMATEL|FIBRE BREAK|EMMARENTIA (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network incident has been successfully resolved. 

 

Network Incident Reference:

#634

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Emmarentia(AG5-block 8)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 12/11/2018 17:09

Last Updated - 13/11/2018 08:11

VUMATEL|FIBRE BREAK|MOWBREY CPT (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following Network Incident:

 

Network Incident Reference:

#615

Current Status

Technicians are busy with repairs 

Area/s Affected:

Mowbray (Cape Town)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 09/11/2018 11:57 - 09/11/2018 17:10

Last Updated - 12/11/2018 08:30

VUMATEL|FIBRE BREAK| SUNWARD PARK (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#610

Current Status

Technicians are still busy with repairs. 

Area/s Affected:

Oberon Road and Kingfisher Avenue

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity. 

Date - 08/11/2018 12:10 - 09/11/2018 17:55

Last Updated - 12/11/2018 08:29

VUMATEL|FIBRE BREAK|EDLEEN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

 #614

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Edleen

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity. 

Date - 08/11/2018 16:09 - 08/11/2018 17:34

Last Updated - 09/11/2018 08:15

VUMATEL|FIBRE BREAK|BROMHOFF JHB (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

 #612

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Bromhoff 

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity. 

Date - 08/11/2018 16:00 - 08/11/2018 20:20

Last Updated - 09/11/2018 08:15

VUMATEL|FIBRE BREAK|NORTHMEAD (Resolved)

Affecting Other - Fibre break | Northmead | Priority - Critical

Good Day,

 

Network Incident Reference:

#608

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Northmead (Ekurhuleni)

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 07/11/2018 16:43 - 09/11/2018 07:54

Last Updated - 09/11/2018 08:14

VUMATEL|FIBRE BREAK|CYRILDENE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note the following incident has been resolved.

 

Network Incident Reference:

#605

Current Status

Technicians have repaired the fibre and services have been restored.

Area/s Affected:

Marcia Street

Network Type Affected:

Aerial

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 07/11/2018 09:11 - 08/11/2018 11:30

Last Updated - 08/11/2018 11:28

VUMATEL|FIBRE BREAK|JUKSKEI PARK (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note :

 

Network Incident Reference:

#604

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Jukskei Park

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed Fibre Break

Network Incident Impact:

Residents will have no connectivity. 

Date - 06/11/2018 13:21 - 06/11/2018 21:39

Last Updated - 07/11/2018 08:18

VUMATEL|FIBRE BREAK|WELTEVREDEN (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please note this incident has been resolved.

 

Network Incident Reference:

#603 

Current Status

Technicians have repaired the fibre and services have been restored  

Area/s Affected:

Weltevreden

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 06/11/2018 10:47 - 06/11/2018 21:41

Last Updated - 07/11/2018 08:18

VUMATEL |SCHEDULED CHANGE | MORNING SIDE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This change window overran into the early hours of this morning due to unforeseen delays but was completed successfully.  The change is now closed.

Change Reference:

#581

Start Date:

30 October 2018

End Date:

31 October 2018

Area/s Affected:

Morningside

Network Type Affected:

Aerial

Change Description:

Resplice dome joint to stabilise the fibre service

Change Impact:

Residents will experience intermittent connectivity on these days

Date - 30/10/2018 00:00 - 01/11/2018 12:26

Last Updated - 06/11/2018 09:22

VUMATEL|FIBRE BREAK| PARKTOWN NORTH (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#600 

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Parktown North 

Network Type Affected:

Active Ethernet

Network Incident Description:

Suspected fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 05/11/2018 11:52 - 05/11/2018 15:24

Last Updated - 05/11/2018 15:52

Vumatel | Switch Down | Ekurhuleni (Resolved)

Affecting Other - Vumatel | Switch Down | Ekurhuleni | Priority - Critical

Good day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#596 

Current Status:

Switch is operational

Area/s Affected:

Ekurhuleni

Network Type Affected:

Active Ethernet

Network Incident Description:

Switch is down

Network Incident Impact:

Residents will have no connectivity

Date - 02/11/2018 18:42 - 02/11/2018 19:11

Last Updated - 05/11/2018 09:12

VUMATEL | FIBRE BREAK | BROMHOF (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

We are experiencing the following incident:

 

Network Incident Reference:

#592

Current Status

Technicians are still busy with repairs.

Area/s Affected:

Bromhoff

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 01/11/2018 14:47 - 02/11/2018 19:09

Last Updated - 02/11/2018 11:28

VUMATEL | FIBRE BREAK | EMMARENTIA (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day

 

Network Incident Reference:

#588

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Emmarentia

Network Type Affected:

Active Ethernet

Network Incident Description:

Suspected fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 01/11/2018 11:40 - 01/11/2018 20:26

Last Updated - 02/11/2018 10:00

VUMATEL | OLT DOWN| BUCCLEUCH (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#591

Current Status

Technicians are en-route to investigate

Area/s Affected:

Buccleuch

Network Type Affected:

Aerial

Network Incident Description:

OLT's are down

Network Incident Impact:

Residents will have no connectivity

Date - 01/11/2018 14:16 - 01/11/2018 14:51

Last Updated - 01/11/2018 14:16

VUMATEL | Switches down | Ashley-Pinelands-a (Resolved)

Affecting Other - Fibre | Priority - Critical

Good day,

Network Incident Reference:

#589

Current Status

Switch is operational 

Area/s Affected:

 Ashley-Pinelands-a12 

Network Type Affected:

Active Ethernet

Network Incident Description:

Switches restored 

Network Incident Impact:

Residents will have connectivity

Date - 01/11/2018 11:39 - 01/11/2018 13:00

Last Updated - 01/11/2018 14:15

VUMATEL | SCHEDULED CHANGE | FAIRLANDS (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

This change was completed successfully and has been closed.

 

Change Reference:

#582

Start Date:

01 November 2018 @ 10h00

End Date:

01 November 2018 @ 15h00

Area/s Affected:

Fairlands

Network Type Affected:

Active Ethernet

Change Description:

Replace SFP's to bring the PoP up to standard

Change Impact:

Residents will experience intermittent connectivity

Date - 01/11/2018 10:00 - 01/11/2018 12:25

Last Updated - 01/11/2018 13:24

VUMATEL | AERIAL |LANZEROTE MDU NORTH RIDING (Resolved)

Affecting Other - AERIAL | Priority - Medium

 

Good Day,

This change was completed successfully and has been closed

Change Reference:

#563

Start Date:

23 October 2018

End Date:

31 October 2018

Note:

The change window excludes the 27th & 28th of October

Area/s Affected:

Lanzerote MDU |Northriding

Network Type Affected:

Aerial

Change Description:

Replacing all central termination points in the MDU and resplice the fibres

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 16h00 on these days

 

Date - 23/10/2018 08:00 - 01/11/2018 12:23

Last Updated - 01/11/2018 13:23

VUMATEL| FIBRE BREAK | SENDERWOOD (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Please note the following incident has been resolved.

 

 

Network Incident Reference:

#587

Current Status

Technicians have repaired the fibre and services have been restored.

Area/s Affected:

St Andrew"s &Caucer Road

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 31/10/2018 14:36 - 01/11/2018 06:07

Last Updated - 01/11/2018 11:41

VUMATEL | DEGRADED SERVICE | FLORIDA LAKE (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Network Incident Reference:

#580

Current Status

Technicians have repaired the fault and all services to the OLT have been restored.

Area/s Affected:

Florida Lake

Network Type Affected:

Aerial

Network Incident Description:

Florida Lake OLT is down

Network Incident Impact:

Residents will have no connectivity

Date - 29/10/2018 11:20 - 30/10/2018 19:00

Last Updated - 31/10/2018 09:09

VUMATEL | AERIAL |FERNDALE (Resolved)

Affecting Other - AERIAL | Priority - Medium

Good Day,

This change was partially completed.  A new change request will be submitted for full completion and will be communicated accordingly.

Change Reference:

#562

Start Date:

23 October 2018

End Date:

24 October 2018

Area/s Affected:

Ferndale

Network Type Affected:

Aerial

Change Description:

Re-routing of patch leads to manage slack and general preventative maintenance

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 16h00 on these days

 

Date - 23/10/2018 08:00 - 02/11/2018 19:10

Last Updated - 31/10/2018 09:00

VUMATEL | OLT DOWN | SANDOWN (Resolved)

Affecting Other - Fibre | Priority - Critical

 

Good Day,

 

Network Incident Reference:

#584

Current Status

services have been restored

Area/s Affected:

Sandown

Network Type Affected:

Aerial

Network Incident Description:

OLT is  down

Network Incident Impact:

Residents will have no connectivity

   
   
   
   
   
 

Date - 30/10/2018 11:43 - 30/10/2018 14:34

Last Updated - 30/10/2018 14:32

VUMATEL | AERIAL | RIVERVIEW HONEYDEW RIDGE A (Resolved)

Affecting Other - AERIAL | Priority - High

Good Day,

 Please be advised of the following emergency change.

 

Change Reference:

#573

Start Date:

25 October 2018 @ 03:00

End Date:

25 October 2018 @ 06:00

Area/s Affected:

Riverview, Honeydew Ridge and Amarosa OLT's

Network Type Affected:

Aerial

Change Description:

Reroute the traffic for these 3 OLT's to a different path

Change Impact:

Residents will have no connectivity during this time

 

Date - 25/10/2018 03:00 - 25/10/2018 06:00

Last Updated - 29/10/2018 12:07

VUMATEL | ACTIVE ETHERNET |GREENSIDE (Resolved)

Affecting Other - ACTIVE ETHERNET | Priority - Medium

 

Good Day,

 Please be advised of the following scheduled change.

Change Reference:

#564

Start Date:

24 October 2018 @ 08h00

End Date:

25 October 2018 @ 18h00

Area/s Affected:

Greenside - VT-GS-B007

Network Type Affected:

Active Ethernet

Change Description:

Resplice dome joint to stabilise the fibre service

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 17h00 on these days

 

 

Date - 24/10/2018 06:00 - 25/10/2018 18:00

Last Updated - 29/10/2018 12:05

VUMATEL | FIBRE BREAK |CRAIGHALL PARK (Resolved)

Affecting Other - FIBRE | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#575

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

York Avenue Craighall Park

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 25/10/2018 09:48 - 25/10/2018 16:26

Last Updated - 29/10/2018 12:04

VUMATEL | SWITCH DOWN | MICCEMA2 | DURBAN (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

Network Incident Reference:

#577

Current Status:

Switch is operational

Area/s Affected:

Miccema2-ds (Durban)

Network Type Affected:

Active Ethernet

Network Incident Description:

Switch down

Network Incident Impact:

Residents will have no connectivity

Date - 25/10/2018 12:34 - 25/10/2018 18:30

Last Updated - 29/10/2018 12:03

VUMATEL | FIBRE BREAK |RAVENSVIEW AND ROCK CL (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Good Day,

 

Network Incident Reference:

#566

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Ravensview & Rockcliff MDUs, Northcliff  

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 21/10/2018 13:36 - 22/10/2018 18:00

Last Updated - 29/10/2018 12:00

VUMATEL | FIBRE BREAK | RIVERSIDE PARK | BORD (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Network Incident Reference:

#574

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Bordeaux South

Network Type Affected:

Aerial

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 25/10/2018 12:32 - 00/00/0000

Last Updated - 26/10/2018 08:41

VUMATEL | FIBRE BREAK |BROMHOFF (Resolved)

Affecting Other - Fibre | Priority - High

Good Day,

 

Kindly note that the following network incident has been resolved:

 

Network Incident Reference:

#576

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Bromhoff,  VT-BR-B022

Network Type Affected:

 Active Ethernet

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Good Day,

We are experiencing the following network incident:

Network Incident Reference:

#576

Current Status

Technicians have localised the fault and have started repairs

Area/s Affected:

Bromhoff,  VT-BR-B022

Network Type Affected:

 Active Ethernet

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 25/10/2018 12:01 - 25/10/2018 17:09

Last Updated - 25/10/2018 17:09

VUMATEL | FIBRE BREAK |PARKHURST (Resolved)

Affecting Other - FIBRE | Priority - High

Good Day,

 We are experiencing the following network incident:

Network Incident Reference:

#571

Current Status

Technicians have started patching the fibre  

Area/s Affected:

Parkhurst

Network Type Affected:

Active Ethernet

Network Incident Description:

Confirmed fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 24/10/2018 07:49 - 25/10/2018 14:58

Last Updated - 25/10/2018 14:58

Vumatel | Network Incident | OLT's Down (Resolved)

Affecting Other - OLT's Down | Priority - High

 

Good Day,

 

Network Incident Reference:

#569

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Cyrildene, Observatory and Kensington

Network Type Affected:

Aerial

Network Incident Description:

OLT's are down

Network Incident Impact:

Residents will have no connectivity

   
   
   
   
   
 

Date - 23/10/2018 11:53 - 23/10/2018 13:30

Last Updated - 23/10/2018 13:32

VUMATEL | FIBRE BREAK |JUKSKEI PARK (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Good Day,

 Please note the following incident has been resolved.

 

 

Network Incident Reference:

#567

Current Status

Technicians have repaired the fibre and services have been restored 

Area/s Affected:

Jukskei Park - Chrisoliet Street and Jaspis Avenue

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

 

Good Day,

Kindly note we are experiencing the following network incident:

Network Incident Reference:

#567

Current Status

Technicians will continue with patching this morning.

Area/s Affected:

Jukskei Park - Chrisoliet Street and Jaspis Avenue

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre Break

Network Incident Impact:

Residents will have no connectivity

Date - 22/10/2018 15:41 - 23/10/2018 10:23

Last Updated - 23/10/2018 10:25

VUMATEL | AERIAL |FOURWAYS GARDENS (Resolved)

Affecting Other - AERIAL | Priority - Medium

Good Day,

 This change was completed successfully and has been closed.

Change Reference:

#561

Start Date:

23 October 2018 @ 03h00

End Date:

23 October 2018 @ 05h00

Area/s Affected:

Fourways Gardens

Network Type Affected:

Aerial

Change Description:

Replace the uplink card on the OLT to a new version

Change Impact:

Residents will have no connectivity during this time

Date - 23/10/2018 03:00 - 23/10/2018 05:00

Last Updated - 23/10/2018 09:19

VUMATEL | ACTIVE ETHERNET |BRYANSTON EAST (Resolved)

Affecting Other - ACTIVE ETHERNET | Priority - Medium

Good Day,

This change did not proceed as planned and will be rescheduled for another date.

 

Change Reference:

#560

Start Date:

22 October 2018

End Date:

23 October 2018

Area/s Affected:

Bryanston East |  VT-BES3-B004

Network Type Affected:

Active Ethernet

Change Description:

Resplice dome joint to stabilise the fibre service

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 18h00 on these days

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#560

Start Date:

22 October 2018

End Date:

23 October 2018

Area/s Affected:

Bryanston East |  VT-BES3-B004

Network Type Affected:

Active Ethernet

Change Description:

Resplice dome joint to stabilise the fibre service

Change Impact:

Residents will experience intermittent connectivity from 08h00 to 18h00 on these days

Date - 22/10/2018 08:00 - 23/10/2018 18:00

Last Updated - 22/10/2018 15:40

VUMATEL | FIBRE BREAK |VAN RIEBECK PARK (Resolved)

Affecting Other - FIBRE BREAK | Priority - Medium

Kindly note that the following network incident has been resloved:

 

Network Incident Reference:

#565

Current Status

Technicians have repaired the fibre and services have been restored

Area/s Affected:

Van Riebeck Park

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

 

On Fri, Oct 19, 2018 at 2:46 PM Vumatel Network Incident <networkincident@vumatel.co.za> wrote:

Good Day

 

Kindly note we are experiencing the following network incident:

 

Network Incident Reference:

#565

Current Status

Technicians have started with repairs

Area/s Affected:

Van Riebeck Park

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 22/10/2018 08:10 - 19/10/2018 18:00

Last Updated - 22/10/2018 08:14

VUMATEL | FIBRE BREAK | KWARTS STREET JUKSKEI (Resolved)

Affecting Other - FIBRE | Priority - Medium

Please note that the following network incident has been temporarily resolved:

 

Network Incident Reference:

#559

Current Status

Technicians have temporarily repaired the fibre and services have been restored

Area/s Affected:

Kwarts Street Jukskei

Network Type Affected:

Active Ethernet

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Good Day

 Kindly note we are experiencing the following network incident:

Network Incident Reference:

#559

Current Status