NWI-7216 Vumatel Honeydew Ridge Strubensvalley (Resolved)

Affecting Other - Vuma Core | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 

 

Event ID:

NWI-7216

Current Status:

Technicians Returning to site to continue repairs

Start Time & Date:

Sat 20 Nov 2021 - 07:01

End Time & Date:

...

 

 

EVENT DETAILS

USERS AFFECTED

Current Status

---

Event Type

Network Incident

Reason

Fibre Break

Duration

4 hours, 59 minutes

Grade

Minor

Service Impact

---

Impact

No connectivity

Product Type/s

Vuma Core

Network Type/s

GPON

Date - 20/11/2021 07:01 - 22/11/2021 08:31

Last Updated - 21/11/2021 10:30

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Rynfield, Boksburg (Resolved)

Affecting Other - General Outage | Priority - Critical

Dear Value Clients 

 

We are currently experiencing no connectivity / limited service in parts of Rynfield, Boksburg 

 

We have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place.

 

Regards

 

Update 12:33

 

Dear Value Clients 

 

Please be advised that the municipality is currently working on the power Issue that is affecting the exchanges, the estimated ETA is 2 hours before the internet can be restored more updates will follow.

 

 

 

Regards

Date - 20/11/2021 08:31 - 22/11/2021 08:31

Last Updated - 20/11/2021 12:34

VOIP Network Outage (Resolved)

Affecting Other - VIOP | Priority - Critical

Dear Valued Customers,

 

Good day We are experiencing a network outage affecting all inbound and outbound calls We are investigating the issue and are working on resolving the issue as soon as possible We will keep you updated with our progress.

 

Update: 9am: Network outage resolved.

 

Update 09:15am: Services are restored, but we are still seeing inbound voice quality issues from the affected upstream. Teams are currently investigating the issue.

 

Kind Regards 

Date - 18/11/2021 08:00 - 20/11/2021 09:30

Last Updated - 18/11/2021 09:34

Vumatel | North riding and Northgate | Outage (Resolved)

Affecting Other - Vumatel | North riding and Northgate | Outage | Priority - High

Event ID:

NWI-7014

Current Status:

Power Failure: Services Will Restore When Power Is Restored

Start Time & Date:

Mon 08 Nov 2021 - 22:16

Current Status

---

Event Type

Network Incident

Reason

Hardware Failure

Duration

...

Grade

Major

Service Impact

---

Impact

No connectivity

Product Type/s

Vuma Core

Network Type/s

GPON

Affected Areas

---

Affected City / Cities

Johannesburg

Affected Suburb/s

Northgate

Affected Streets / MDU's

 

Date - 08/11/2021 22:16 - 18/11/2021 09:35

Last Updated - 08/11/2021 23:19

Sites not loading (Resolved)

Affecting Other - Network issue | Priority - Critical

Dear Clients, 

 

Please note we are aware of an issue on the network that certain sites are not loading. We are busy investigating and will provide feedback as soon as possible. 

 

We apologise for the inconvenience. 

Date - 04/11/2021 17:52 - 08/11/2021 23:18

Last Updated - 04/11/2021 17:56

JHB - General Maintenance (Resolved)

Affecting Other - JHB Region - General Maintenance | Priority - Critical

Affected Service: Connectivity - Johannesburg Data Centre
Description:  Planned Core Maintenance
Impact: Intermittent Connectivity for all IP traffic transiting through our JHB Datacentre

Scope of Work:
Web sQuad Engineers will be upgrading the firmware on the core devices in the Johannesburg Data Centres.  Clients will experience intermittent connectivity during this time as this will require rebooting of the core network devices.

Activity Window:
Planned Event Start time: 01:00 / 4th November 2021
Planned Event End time: 02:00 / 4th November 2021

Back out Plan:
A tested and working spare device will be available to replace any device that breaks whilst its firmware is being upgraded. Engineers will restore the backed-up configuration to the spare unit and swap it with the broken device.

Date - 04/11/2021 01:00 - 04/11/2021 01:10

Last Updated - 04/11/2021 01:12

Netstream - Site offline - Saxon Hof (Resolved)

Affecting Other - General Outage | Priority - Critical

Dear Valued Client,

Kindly note that we have a site currently offline in Alberton. 

We have escalated the issue with our backhaul providers.

The following sites are affected and are currently offline: 

• Saxon Hof

 

 

Kind Regards,

 

Date - 02/11/2021 11:53 - 04/11/2021 00:53

Last Updated - 02/11/2021 11:54

Network Incident #6831 | Power Failure | Morningside (Resolved)

Affecting Other - GPON | Priority - High

Good Day,

We are experiencing the following network incident: 

 

 

Network Incident Reference:	#6831
Network Incident Description:	Power Failure
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Morningside
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	There is a power failure in the area.  Services will restore when power is restored

Date - 25/10/2021 07:47 - 04/11/2021 00:53

Last Updated - 25/10/2021 07:48

Network Incident #NWI-6715 | Ekurhuleni (Resolved)

Affecting Other - Active Ethernet | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

 

Network Incident Reference:	#NWI-6715
Network Incident Description:	Logical Failure
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Van Dyk Park
Network Type Affected:	Vuma Core
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are enroute to investigate

Date - 15/10/2021 08:40 - 04/11/2021 00:53

Last Updated - 15/10/2021 08:44

Vumatel | East Rand | Active Ethernet (Resolved)

Affecting Other - Vumatel | JHB and Ekurhuleni | Active Ethernet | Priority - Critical

Vumatel are experiencing a large scale outage affecting the following areas:

Network Incident Reference:	#6651
Network Incident Description:	Logical Failure
Network Incident Grade:	Critical
Regions Affected:	Johannesburg & Ekurhuleni
Area/s Affected:	All areas in Johannesburg & Ekurhuleni
Network Type Affected:	Vuma Core
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are investigating

Date - 12/10/2021 10:55 - 12/10/2021 11:58

Last Updated - 12/10/2021 12:12

Durban Outage | Sibaya Connect (Resolved)

Affecting Other - Network Outage | Priority - Critical

Good Day,

 

Please note our Vendor Sibaya Connect is experiencing a network issue in the Durban area.

 

Technicians are on route to investigate.

 

More feedback to follow.

 

Thank you

Date - 12/10/2021 09:56 - 12/10/2021 11:28

Last Updated - 12/10/2021 10:01

Scheduled Change #2310 | Olivedale (Resolved)

Affecting Other - Scheduled Change #2310 | Priority - High

 

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#2310
Start Date:	10 August 2021 @ 08h00
End Date:	30 September 2021 @ 17h00
Area/s Affected:	Olivedale
Network Type Affected:	Active Ethernet
Change Description:	PoP cleanup & Client Migration
Change Impact:	Clients will have no connectivity as per the attached schedules

 

 

Date - 23/09/2021 08:00 - 04/11/2021 00:53

Last Updated - 23/09/2021 10:41

Limited service in parts of Boksburg (Resolved)

Affecting Other - TT Connect Network Outage | Priority - Critical

Dear Web SQuad Clients

 

We are currently experiencing no connectivity / limited service in parts of Boksburg including Leith road and Kwikkie street.

 

Technicians have been dispatched to investigate,

 

further communication to follow.

 

Thank you

Date - 21/09/2021 10:37 - 21/09/2021 12:50

Last Updated - 21/09/2021 10:39

Zoom Fibre | Bluff | Outage (Resolved)

Affecting Other - Zoom Fibre | Bluff | Outage | Priority - Critical

Zoom Fibre is currently experiencing an outage affecting the Bluff POP. Zoom Fibre are investigating. No ETR as yet

Date - 18/08/2021 20:20 - 18/08/2021 23:42

Last Updated - 18/08/2021 22:07

Vumatel | Outage | North Riding (Resolved)

Affecting Other - Vumatel | Outage | North Riding | Priority - Critical

Good Day,

 

Vumatel are experiencing the following network incident:

 

 



Network Incident Reference:	#5838
Network Incident Description:	Power failure
Network Incident Grade:	Major
Region Affected:	Gauteng
Area/s Affected:	Northriding
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	There is a power failure in the area. Services will restore when power is restored

Date - 31/07/2021 21:00 - 01/08/2021 20:02

Last Updated - 31/07/2021 23:46

Ocotel Metro Network Notice Update - Blouberg + Melkbos Node - 30 July 2021 (Resolved)

Affecting Other - Octotel Outage | Priority - Critical

Morning All,

We are aware customers connected to the following nodes are currently down. 

Blouberg
Melkbos Strand

Octotel Engineers as well as our Metro Provider are on site investigating the root cause and will provide further feedback as soon as possible. 

Further updates to follow. 

Kind Regards

Date - 30/07/2021 08:41 - 01/08/2021 20:04

Last Updated - 30/07/2021 09:09

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Longmeadow, Modderfontein (Resolved)

Affecting Other - Outage | Priority - Critical

Dear Valued Customer, 

 We are currently experiencing no connectivity / limited service in parts of Longmeadow, Modderfontein including Angus and surrounding streets.

 Due to power outage in the area and updates will follow.

 

Regards

Date - 26/07/2021 08:18 - 26/07/2021 09:53

Last Updated - 26/07/2021 08:19

Netstream - Site offline - Midrand (Resolved)

Affecting Other - General Outage | Priority - Critical

Good Day,

Kindly note that we have sites currently offline in Midrand. 

Netstream engineers are still investigating and more updates to follow. 

The following sites are affected and are currently offline: 

• Stonewood
• Summit View
• Coral wood

 

 Kind Regards,

Date - 12/07/2021 15:16 - 01/08/2021 20:03

Last Updated - 12/07/2021 15:21

Eden Glen Network Outage (Resolved)

Affecting Other - FTTH Network Outage | Priority - Critical

Good day,

Please note we are aware of a connectivity issue in the Eden Glen region.

Evotel engineers are on route to investigate what is the issue.

We will update you once feedback is received.

 

Kind regards

Date - 17/06/2021 10:55 - 01/08/2021 20:03

Last Updated - 17/06/2021 12:38

Vumatel | Wendywood and Gallo Manor | Outage (Resolved)

Affecting Other - Vumatel | Wendywood and Gallo Manor | Outage | Priority - Critical

Vumatel are experiencing the following network incident 

Update 19:54:

Network Incident Reference:	5462
Network Incident Description:	Fibre Break
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Wendywood and Gallo Manor
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are still busy with repairs

Date - 15/06/2021 20:54 - 01/08/2021 20:03

Last Updated - 16/06/2021 19:55

FTTB Link Africa General Outage (Resolved)

Affecting System - FTTB Links | Priority - Critical

Dear Valued Client,

 

Link Africa is experiencing a general network failure resulting in widespread downtime across their network.

 

Their engineers are investigating this and will revert back ASAP. No ETR has been provided yet.

 

Kind Regards,

 

 

Date - 14/06/2021 11:14 - 14/06/2021 15:40

Last Updated - 14/06/2021 15:39

TT Connect | General | Outage (Resolved)

Affecting Other - TT Connect | General | Outage | Priority - Critical

TT Connect are experiencing a general network failure resulting in widespread downtime across their network.

 

Please note that TT Connect are currently investigating this issue. 

 

Update: 09:05 - Services are mostly restored. Our teams are closely monitoring the situation.

 

 

Date - 14/06/2021 08:20 - 14/06/2021 15:40

Last Updated - 14/06/2021 09:07

Network Incident #5394 | Active Ethernet & GPON Core Services in Johannesburg (Resolved)

Affecting Other - Active Ethernet & GPON Core | Priority - Critical

Good Day,

We are experiencing the following network incident.

Vumatel engineers are still investigating the root cause.

 

Network Incident Reference:	#5394
Network Incident Description:	Logical failure
Network Incident Grade:	Critical
Region Affected:	Johannesburg
Area/s Affected:	All Johannesburg areas
Network Type Affected:	Active Ethernet & GPON Core
Current Resident Impact:	Connectivity has restored
Current Network Incident Status:	Engineers are investigating the root cause

 

Date - 10/06/2021 08:40 - 16/06/2021 19:55

Last Updated - 10/06/2021 09:47

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg. (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg. | Priority - Critical

TT Connect are currently experiencing no connectivity / limited service in parts of Benoni and Boksburg they have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place. 

 

 

Date - 19/05/2021 17:36 - 14/06/2021 08:57

Last Updated - 19/05/2021 17:38

Downtime on Link Layer Network (Resolved)

Affecting System - | Priority - Critical

Good Day,

Please note there will be downtime on the Link Layer Network on Thursday 13^th May from 12:00 to 16:00.

 

Clients in the following roads and MDU’s will be affected :

 

Chaka’s Cove

Chaka Sands

Chaka’s Heights

Chaka’s Terrace

Chakas Isle

Dolphin Close

Dolphin Crest

Iphala Road

Knox Road

Little Maritzburg Road

Odd numbers on Valley Road

Palm Sands

Paros

Portofino

Sea Breeze

Skiathos

The Village

The Villas

Villa Flamingo   Kind Regards, Web sQuad Team

Date - 13/05/2021 12:00 - 04/11/2021 18:00

Last Updated - 11/05/2021 13:19

Durban | Core Maintenance (Resolved)

Affecting Other - Durban | Core Maintenance | Intermittent Connectivity | Priority - High

We will be conducting core upgrades and maintenance on our KZN core during this time.

Clients may experience brief moments of downtime as services are moved over.

Thank you for your patience.

Date - 08/05/2021 06:00 - 08/05/2021 07:30

Last Updated - 08/05/2021 08:48

Octotel | Cape Gate Node | Outage (Resolved)

Affecting Other - Octotel | Cape Gate Node | Outage | Priority - Critical

Dear Octotel Client

We are aware customers connected to the following node is currently downNode

: Cape Gate 

Octotel engineers are investigating the root course and will provide further. 
feedback

Date - 03/05/2021 17:43 - 08/05/2021 06:08

Last Updated - 03/05/2021 17:58

Network Incident#5002 | Durban POPs are down (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:	#5002
Network Incident Description:	POPs down
Network Incident Grade:	Major
Region Affected:	KZN
Area/s Affected:	Umdloti Hillcrest Ballito Kloof Umhlanga
Network Type Affected:	GPON
Current Resident Impact:	Vendor Engineers are on-site investigating

 

Date - 24/04/2021 07:31 - 08/05/2021 06:08

Last Updated - 24/04/2021 10:24

Zoom Fibre | Bluff | Outage (Resolved)

Affecting Other - Zoom Fibre | Bluff | Outage | Priority - Critical

Zoom Fibre are experiencing a network downtime in Bluff.

They are currently working together with their current backhaul and managing partner to find the issue.

Once found they will resolve this issue as soon as possible. 

 

Update 21:08: Zoom's current backhaul partner is busy resolving the issue and will update us once that has been completed.

 

Date - 13/04/2021 17:40 - 08/05/2021 06:08

Last Updated - 13/04/2021 21:21

Octotel Network Notice Update - Melkbos Strand Node - 7 April 2021 (Resolved)

Affecting Other - Octotel | Priority - Critical

Dear Web SQuad Cleints, 

 

Octotel is experiencing the following network incident:

They have observed a break on one of  the long haul fibers between Cape Town and Meklbosstrand. Technicians are on-site attending to the issue. 

Further updates to follow 

Kind Regards

Date - 07/04/2021 10:34 - 13/04/2021 17:55

Last Updated - 07/04/2021 13:56

Network Incident #4634 | Fibre Break | Cyrildene (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident.

 

Network Incident Reference:	#4634
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Region Affected:	Cyrildene
Area/s Affected:	Eckstein Street Steyn Street St Georges Road Judith Street Gerard Street Ridge Road Kloof Street Frederick Street Grace Road
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians will continue with repairs tomorrow

Date - 12/03/2021 23:35 - 13/04/2021 17:55

Last Updated - 12/03/2021 08:01

Network Incident #4541| Fibre Break| Athol (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident

 

 

Network Incident Reference:	#4541
Network Incident Description:	Fibre Break
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Athol Maple Drive South Avenue Boundary Road Copley Avenue Ayr Road Desborough Avenue Dennis Road Dumbarton Avenue
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are onsite investigating

--

Date - 02/03/2021 11:24 - 13/04/2021 17:55

Last Updated - 02/03/2021 11:25

Vumatel Emergency Change #1663 | Paulshof (Resolved)

Affecting Other - Vumatel Emergency Change #1663 | Paulshof | Priority - Medium

Good day,

 

Please be advised of the following emergency change.

 

Change Reference:	#1663
Start Date:	18 February 2021 @ 23h00
End Date:	19 February 2021 @ 03h00
Area/s Affected:	Paulshof
Network Type Affected:	Active Ethernet
Change Description:	Power Supply replacement
Change Impact:	Residents will have no connectivity during this time

 

-- 

Date - 18/02/2021 23:00 - 13/04/2021 17:55

Last Updated - 18/02/2021 23:42

Vumatel Scheduled Change #1592 | Sandown (Resolved)

Affecting Other - Vumatel Scheduled Change #1592 | Sandown | Priority - Medium

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1592
Start Date:	23 February 2021 @ 09h00
End Date:	25 February 2021 @ 17h00
Area/s Affected:	Sandown Amanda Lane Billern Road Centre Road Daisy Street Edward Rubenstein Drive Grayston Drive Linden Street Stellenberg Place Tempest Road Willowbrook Place
Network Type Affected:	GPON
Change Description:	Dome joint cut-over
Change Impact:	Residents will have no connectivity during this time

 

-- 

Date - 23/02/2021 09:00 - 04/11/2021 18:00

Last Updated - 18/02/2021 23:39

Vumatel Scheduled Change #1641 | Randpark Ridge (Resolved)

Affecting Other - Vumatel Scheduled Change #1641 | Randpark Ridge | Priority - Medium

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1641
Start Date:	22 February 2021 @ 08h00
End Date:	26 March 2021 @ 17h00
Area/s Affected:	Randpark Ridge Bergsering Street Bosbok Road Dale Lace Avenue Duiker Avenue Ilala Palm Street Impala Street Jackson Street Jan Frederick Avenue Knoppiesdoring Street Koekoek Road Kremetart Street Pongola Street Redwood Street Soetdoring Street Sutherland Street Sycamore Street Yellowwood Street
Network Type Affected:	Active Ethernet
Change Description:	Remediation Project
Change Impact:	Residents will have no connectivity  on one of the days during this time

Date - 22/02/2021 08:00 - 04/11/2021 18:00

Last Updated - 18/02/2021 23:38

Vumatel Scheduled Change #1644 | Emmarentia (Resolved)

Affecting Other - Vumatel Scheduled Change #1644 | Emmarentia | Priority - Medium

Good day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1644
Start Date:	23 February 2021 @ 08h00
End Date:	26 February2021 @ 17h00
Area/s Affected:	Emmarentia Barry Hertzog Avenue Caledon Road Crocodile Road Cunene Road Hill Road Hofmeyer Drive Ingalele Road John Mackenzie Drive Komatie Road Levubu Road Limpopo Road Linden Road Louw Geldenhuys Drive Marico Road Malopo Road Muirfield Road Notwani Road Olifants Road Pafuri Road Shengwedzi Road Tana Road The Braids Road Troon Road Umgwezi Road Umtata Road Vaal Road
Network Type Affected:	Active Ethernet
Change Description:	POP Migration
Change Impact:	Residents will experience intermittent connectivity during this time

Date - 23/02/2021 08:00 - 04/11/2021 18:00

Last Updated - 18/02/2021 23:37

Vumatel Scheduled Change #1647 | Vosloorus (Resolved)

Affecting Other - Vumatel Scheduled Change #1647 | Vosloorus | Priority - Medium

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1647
Start Date:	25 February 2021 @ 04h00
End Date:	25 February 2021 @ 06h00
Area/s Affected:	Vosloorus
Network Type Affected:	GPON
Change Description:	LACP implementation
Change Impact:	Residents will  have no connectivity during this time

 

-- 

Date - 25/02/2021 04:00 - 04/11/2021 18:00

Last Updated - 18/02/2021 23:35

Network Incident #4426 | Fibre break | Fairlands (Resolved)

Affecting Other - Active Ethernet | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:	#4426
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Region Affected:	Gauteng
Area/s Affected:	Fairland
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

 

Date - 16/02/2021 16:30 - 18/02/2021 00:48

Last Updated - 16/02/2021 16:31

Network Incident #4402 | Fibre break | Sonneglans (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:	4402
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Region Affected:	Johannesburg
Area/s Affected:	Sonneglans
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs

 

Kind Regards,

The VUMA Team

Date - 16/02/2021 09:54 - 18/02/2021 00:48

Last Updated - 16/02/2021 14:54

Scheduled Change #1643 | Parys (Resolved)

Affecting Other - GPON | Priority - High

Good Day,

 

The change has been extended until 16 February 2021 @ 17h00 due to unforeseen circumstances. We apologise for any inconvenience this may cause.

 

 

 

 

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1643
Start Date:	15 February 2021 @ 22h00
End Date:	16 February 2021 @ 10h00
Area/s Affected:	Parys *Please see attached list for the streets that will be affected by the change
Network Type Affected:	GPON
Change Description:	Dome joint replacement
Change Impact:	Residents will have no connectivity during this time

 

--

Kind Regards,

The VUMA Team

Date - 15/02/2021 22:00 - 18/02/2021 00:48

Last Updated - 16/02/2021 12:49

Octotel | Outage | Strand and Gordons Bay (Resolved)

Affecting Other - Octotel | Outage | Strand and Gordons Bay | Priority - Critical

Strand Node

Strand Node services the following areas:  Strand, Gordons Bay.

Octotel engineers are attending to the issue and will update us with a resolution timeline as soon as possible.  

We apologise for any inconvenience caused.  

Date - 11/02/2021 10:00 - 18/02/2021 00:47

Last Updated - 11/02/2021 10:33

Vumatel Aerial | Cassledale | OLT Outage (Resolved)

Affecting Other - Vumatel Aerial | Cassledale | OLT Outage | Priority - Critical

Good Day,

 

Vumatel are experiencing the following network incident.

 

 

Network Incident Reference:	#4269
Network Incident Description:	OLT down
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Casseldale
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and are evaluating the repair needed

Date - 28/01/2021 13:36

Last Updated - 06/02/2021 09:14

Vumatel | Paulshof, Lonehill | Outage (Resolved)

Affecting Other - Vumatel | Paulshof, Lonehill | Outage | Priority - High

Vumatel are currently experiencing an outage affecting Paulshof and Lonehill. This outage has been reported to Vumatel and we are awaiting feedback.

Date - 06/02/2021 08:30 - 06/02/2021 12:35

Last Updated - 06/02/2021 09:13

Vuma Village (SADV) | National | Outage (Resolved)

Affecting Other - Vuma Village (SADV) | National | Outage | Priority - Critical

Vumatel are aware of an outage affecting large parts of Vuma Village's network

 

Network Incident Reference:  #4213

Network Incident Description:  Logical failure

Network Incident Grade:  Critical

Region Affected:  National

Network Type Affected:  Vuma Village

Current Resident Impact:  Residents have no connectivity

Current Network Incident Status:  Technicians are investigating

Date - 21/01/2021 16:25 - 28/01/2021 18:35

Last Updated - 21/01/2021 17:44

Vumatel | Ekhuruleni | Logical Failure (Resolved)

Affecting Other - Vumatel | Ekhuruleni | Logical Failure | Priority - Critical

Good Day,

 

Vumatel are experiencing the following network incident.

 

 

Network Incident Reference:	#4210
Network Incident Description:	Logical Failure
Network Incident Grade:	Major
Region Affected:	Ekurhuleni
Area/s Affected:	Dawn Park Casseldale Hospitalview Pomona
Network Type Affected:	GPON
Current Resident Impact:	Residents will experience intermittent connectivity or no connectivity
Current Network Incident Status:	Technicians have identified the issue and are working to resolve it

Date - 21/01/2021 16:25 - 28/01/2021 18:36

Last Updated - 21/01/2021 17:43

Vumatel | Cape Town | All Areas (Resolved)

Affecting Other - Vumatel | Cape Town | All Areas | Priority - Critical

We are aware of a general outage on Vumatel's network affecting all Cape Town Areas. Vumatel are currently investigating the issue. No ETR has been provided as yet.

Update 15:15: Vumatel NOC have acknowledged the issue and their engineers are currently investigating. More updates to follow.

Update 15:30: Vumatel NOC have determined this to be a "Logical Error" Affecting the entire Trenched network in Cape Town. More updates to follow

Update 17:15: Vumatel NOC have confirmed that connectivity has been restored. Services are being monitored.

Date - 21/01/2021 15:00 - 28/01/2021 18:36

Last Updated - 21/01/2021 17:39

TT Connect | Farramere | Outage (Resolved)

Affecting Other - TT Connect | Farramere | Outage | Priority - Critical

Dear TT Connect Client,                                                                                                                                                            

TT Connect are currently experiencing no connectivity / limited service in parts of Farrarmere  including: Eugen marias street , Belloc road , Barley street , Mercury street , and surrounding streets are affected

Technicians have been dispatched. Updates will follow.

Update 20:16:

Technician was sent to site and found the issue.

The Link is faulty and it was escalated. We are currently waiting update for the maintenance team.

As soon as we get the update we will update everyone.

We apologies for the inconvenience

Date - 16/12/2020 15:17 - 06/02/2021 09:14

Last Updated - 16/12/2020 20:43

Vumatel Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Weltevreden Park | Priority - Critical

Change Reference:	#1367
Start Date:	25 November 2020 @ 08h00
End Date:	01 December 2020 @ 17h00
Area/s Affected:	Weltevreden Park Streets Affected: ·  Bietou Turn ·  Brook Road ·  Brug Road ·  Cornelius Street ·  Fern Road ·  Grand Prix Street ·  Javelin Crescent ·  Kloofhout Turn ·  Moss Road ·  Spring Road ·  Vale Road
Network Type Affected:	Active Ethernet
Change Description:	Network Street Cabinet cleanup
Change Impact:	Clients will have no connectivity during this time

Date - 25/11/2020 08:00 - 01/12/2020 17:00

Last Updated - 16/12/2020 18:19

Vumatel | Outage | West Rand (Resolved)

Affecting Other - Vumatel | Outage | West Rand | Priority - Critical

Good Day,

 

Please note Vumatel are experiencing an outage in the following areas:

 

Network Incident Reference:	#3916
Network Incident Description:	Logical failure
Network Incident Grade:	Critical
Region Affected:	Johannesburg
Area/s Affected:	Cliffview   Fairlands Northcliff Welridge   Weltevreden Park
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are investigating

Date - 06/12/2020 12:30 - 16/12/2020 20:44

Last Updated - 06/12/2020 13:18

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni (Resolved)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni | Priority - Critical

Schedule Start Dates/Times:	26.11.2020 – 06:00	Schedule End Dates/Times:	26.11.2020 – 08:00
Change Control Type:	Planned Upgrade Maintenance	Service Impact:	Minimal
Expected Maintenance Time:	02:00:00
Affected Area:	Parts of Farrarmere, Benoni Bayley Street, Wordsworth Road, Sheridan Road and surrounding streets   Parts of Rynfield, Benoni Lessing Street and surrounding streets Indobali Estate, Barbet Road   Parts of Brentwood Park, Benoni Swellendam Street and surrounding streets   Parts of Country View, Benoni Prince Alfred Drive and surrounding streets
Customers should experience intermittent to no internet connection during this time.

Date - 26/11/2020 06:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:21

Vumatel Scheduled Change| Florida (Resolved)

Affecting Other - Vumatel Scheduled Change| Florida | Priority - Critical

Change Reference:	#1331
Start Date:	24 November 2020 @ 08h00
End Date:	25 November 2020 @ 18h00
Area/s Affected:	Florida ·  9th Avenue ·  Alexandra Street ·  Barry Hertzog Drive ·  Beacon Road ·  Bona Vista Road ·  Conradie Street ·  Craig Street ·  Eendrag Street ·  Floral Place ·  Goldvis Avenue ·  Hattingh Street ·  Hinsbeeck Avenue ·  Louis Botha Avenue ·  Madeline Street ·  Naomi Street ·  North Avenue ·  Olympus Road ·  Ontdekkers Road ·  Rowan Place ·  Stiglingh Street ·  The Highway Street
Network Type Affected:	GPON
Change Description:	Dome joint cable management
Change Impact:	Residents will have no connectivity during this time

Date - 24/11/2020 08:00 - 16/12/2020 18:19

Last Updated - 23/11/2020 09:11

Vumatel Scheduled Change | Kuils River South | Glenlily (Resolved)

Affecting Other - Vumatel Scheduled Change | Kuils River South | Glenlily | Priority - Critical

Change Reference:	#1364
Start Date:	26 November 2020 @ 08h00
End Date:	26 November 2020 @ 17h00
Area/s Affected:	Kuils River South Glenlily MDU
Network Type Affected:	Active Ethernet
Change Description:	Dome joint cut-over
Change Impact:	Residents will have no connectivity during this time

Date - 26/11/2020 08:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:10

Vumatel Scheduled Change | Melville & Quellerina (Resolved)

Affecting Other - Vumatel Scheduled Change | Melville & Quellerina | Priority - Critical

Change Reference:	#1297
Start Date:	26 November 2020 @ 03h00
End Date:	26 November 2020 @ 05h00
Area/s Affected:	Melville Quellerina
Network Type Affected:	GPON
Change Description:	Redundancy Project
Change Impact:	Residents will have no connectivity during this time

Date - 26/11/2020 03:00 - 06/02/2021 09:14

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Rondebosch East (Resolved)

Affecting Other - Vumatel Scheduled Change | Rondebosch East | Priority - Critical

Change Reference:	#1387
Start Date:	25 November 2020 @ 09h00
End Date:	25 November 2020 @ 17h00
Area/s Affected:	Rondebosch East Athlone Street Lady May Street Manly Road
Network Type Affected:	Active Ethernet
Change Description:	Fibre cable replacement
Change Impact:	Residents will have no connectivity during this time

Date - 25/11/2020 09:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Helderkruin (Resolved)

Affecting Other - Vumatel Scheduled Change | Helderkruin | Priority - Critical

Change Reference:	#1332
Start Date:	26 November 2020 @ 08h00
End Date:	27 November 2020 @ 18h00
Area/s Affected:	Helderkruin ·  Albatros Avenue ·  Baanbreker Avenue ·  Cessna Close ·  Cockcraft Street ·  Comanche Street ·  Crous Drive ·  Gabriel Crescent ·  Grosskopf Street ·  Hilderbrand Street ·  Impala Avenue ·  Koedoe Bessie Avenue ·  Leipoldt Street ·  Mimosa Street ·  Newart Street ·  Panorama Road ·  Pipers Close ·  Ria Street ·  Timotheus Street ·  Transo Avenue ·  Vista Place ·  Wag-'n-Bietjie Street ·  Watson Street
Network Type Affected:	GPON
Change Description:	Dome joint cable management
Change Impact:	Residents will have no connectivity during this time

 

Date - 26/11/2020 08:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:08

Vumatel Scheduled Change | Victory Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Victory Park | Priority - Critical

Change Reference:	#1373
Start Date:	24 November 2020 @ 08h00
End Date:	30 November 2020 @ 17h00
Area/s Affected:	Victory Park Leighton Road Millway Road Road No 3 Road
Network Type Affected:	Active Ethernet
Change Description:	Retractanet replacement
Change Impact:	Residents will have no connectivity during this time

Date - 24/11/2020 08:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 09:07

Vumatel Scheduled Change| Multiple Sites (Resolved)

Affecting Other - Vumatel Scheduled Change| Multiple Sites | Priority - Critical

 

Change Reference:	#1311
Start Date:	25 November 2020 @ 01h00
End Date:	25 November 2020 @ 04h00
Area/s Affected:	Bromhof Jukskei Park Norscot Northwold Olivedale Randpark Ridge Sundowner
Network Type Affected:	Active Ethernet
Change Description:	Migration onto 100GB switches and backhaul
Change Impact:	Residents will have no connectivity during this time

Date - 25/11/2020 01:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 08:47

Vumatel Scheduled Change | Multiple Site (Resolved)

Affecting Other - Vumatel Scheduled Change | Multiple Site | Priority - Critical

 

Change Reference:	#1310
Start Date:	24 November 2020 @ 01h00
End Date:	24 November 2020 @ 04h00
Area/s Affected:	Allen Glen Cliffview Fairland Greymont Northcliff Welridge Weltevreden Park
Network Type Affected:	Active Ethernet
Change Description:	Migration onto 100GB switches and backhaul
Change Impact:	Residents will have no connectivity during this time

Date - 24/11/2020 01:00 - 16/12/2020 18:19

Last Updated - 23/11/2020 08:46

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston (Resolved)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston | Priority - Critical

Schedule Start Dates/Times:	25.11.2020 – 06:00	Schedule End Dates/Times:	25.11.2020 – 08:00
Change Control Type:	Planned Upgrade Maintenance	Service Impact:	Minimal
Expected Maintenance Time:	02:00:00
Affected Area:	Parts of Bedfordview, Germiston Ferguson Road, Harper Rd, Florence Ave and surrounding streets Lavin Road,  and surrounding streets Harcus Road and surrounding streets Allen Road and surrounding streets Allengrove Road and surrounding streets Van Buuren Road and surrounding streets The Meridian (complex/estate) Villa Abrosia (complex/estate) , Kirkby Road Marensky (office park),   Parts of Oriel, Germiston Nettleton Road and surrounding streets Elizabeth Road and surrounding streets

Date - 25/11/2020 06:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 08:45

Link Layer down time in Salt Rock +- 4 hours (Resolved)

Affecting Other - Link Layer down time in Salt Rock +- 4 hours | Priority - Critical

Link Layer sites in Salt Rock will go down this morning for +-4hours. Link Layer are replacing core fibre damaged by Siza Water.

 

Date - 16/11/2020 09:23 - 23/11/2020 08:44

Last Updated - 16/11/2020 09:25

Vumatel Scheduled Change| Cape Town (Resolved)

Affecting Other - Vumatel Scheduled Change| Cape Town | Priority - Critical

Good day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1309
Start Date:	18 November 2020 @ 00h00
End Date:	18 November 2020 @ 04h00
Area/s Affected:	Eden Park Kuilsrivier North Kuilsrivier South Kuilsrivier West Protea Height East Protea Heights West
Network Type Affected:	Active Ethernet
Change Description:	Network Infrastructure Migration
Change Impact:	Residents will have no connectivity during this time

Date - 18/11/2020 00:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:54

Vumatel Scheduled Change | Ottery North (Resolved)

Affecting Other - Vumatel Scheduled Change | Ottery North | Priority - Critical

Good day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#1296
Start Date:	19 November 2020 @ 08h00
End Date:	19 November 2020 @ 17h00
Area/s Affected:	Ottery North Adamastor Road Cariad Road Monowarr Road Woodlands Road
Network Type Affected:	Active Ethernet
Change Description:	Retractanet replacement
Change Impact:	Residents will have no connectivity during this time

Date - 19/11/2020 08:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:53

TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais Steyn Park (Resolved)

Affecting Other - TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais S | Priority - Critical

Schedule Start Dates/Times:	16.11.2020 – 23:00	Schedule End Dates/Times:	17.11.2020 – 02:00
Change Control Type:	Planned Maintenance	Service Impact:	Minimal
Expected Maintenance Time:	03:00:00
Affected Area:	Greenstone: Emerald Estate Waterstone Park Pebble Creek Aloe Place Strelitzia Estate   Modderfontein: Lakeside Village Thornhill Estate Longmeadow   Parts of Eastleigh & Marais Steyn Park

Date - 16/11/2020 23:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:52

Vumatel | Bothasig | Power Failure (Resolved)

Affecting Other - Vumatel | Bothasig | Power Failure | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

 

Network Incident Reference:	#3754
Network Incident Description:	Power Failure
Network Incident Grade:	Major
Region Affected:	Cape Town
Area/s Affected:	Bothasig
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are en-route to investigate

 

Date - 12/11/2020 17:20 - 23/11/2020 08:44

Last Updated - 12/11/2020 17:58

Fibre break | Bryanston East sector 3 (Resolved)

Affecting Other - Fibre break | Bryanston East sector 3 | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:	3687
Network Incident Description:	Fibre break
Network Incident Grade:	Low
Region Affected:	Johannesburg
Area/s Affected:	Bryanston East sector 3 Bryanston Drive Mount Street Eccleston Crescent Earling Crescent Cross Road
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and are evaluating the repair needed

Date - 06/11/2020 11:24 - 13/11/2020 09:51

Last Updated - 06/11/2020 11:24

T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni (Resolved)

Affecting Other - T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni | Priority - Critical

 TT Connect are currently experiencing no connectivity / limited service in parts of Beyerspark, Benoni

 

• Streets affected

 

• Kranskop Street and surrounding streets

 

Date - 04/11/2020 14:03 - 13/11/2020 09:51

Last Updated - 04/11/2020 14:04

TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg | Priority - Critical

TT CONNECT are currently experiencing no connectivity / limited service in parts of Atlasville, Boksburg

 

• Streets affected

 

• Fiscal Street, Kwikkie Street, Sun Street, Reier Street and surrounding streets

 

 

Technicians have been dispatched. Updates will follow.

 

Date - 04/11/2020 13:49 - 13/11/2020 09:51

Last Updated - 04/11/2020 13:50

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni | Priority - Critical

Dear TT Connect Partner, 

 

We have identified a link fault that has been affecting parts of the Benoni area.

Engineers are investigating the intermittent/speed fault. ETR: 12:30 PM today.

 

Date - 02/11/2020 12:40 - 04/11/2020 13:50

Last Updated - 02/11/2020 12:40

TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas | Priority - Critical

TT Connectt are currently experiencing no connectivity / limited service in parts of the network.

TT Connect Engineers are investigating the fault. Updates will follow.

Date - 31/10/2020 17:10 - 04/11/2020 13:50

Last Updated - 31/10/2020 17:24

TT Connect | General | Emergency Maintenance (Resolved)

Affecting Other - TT Connect | General | Emergency Maintenance | Priority - Critical

TT Connect have scheduled emergency Network Maintenance to resolve continued network outages affecting their network.

Network maintenance is scheduled between 23:00 (31 October 2020) and 01:00 (01 November 2020).

Please note that you may experience intermittent connectivity during this maintenance window.

Web sQuad engineers will be monitoring services to ensure all services are restored.

Date - 31/10/2020 23:00 - 18/02/2021 00:48

Last Updated - 31/10/2020 17:23

TT Connect Service Notice Interruption: Lakefield, Benoni (Resolved)

Affecting Other - TT Connect Service Notice Interruption: Lakefield, Benoni | Priority - Critical

Dear TT Connect Partner, 

 TT Connect Technicians are currently investigating a power failure to the exchange in some parts of the Benoni area (Lakefield), updates will follow.

 

 

Date - 21/10/2020 08:53 - 30/10/2020 13:26

Last Updated - 21/10/2020 08:55

FTTH - JHB - Maintenance (Resolved)

Affecting Other - FTTH - JHB - Maintenance | Priority - Critical

Dear Web sQuad Client

Web sQuad will be conducting maintenance on critical infrastructure in the JHB region

Date: 21 October 2020

Time: 00:00-01:00

Expected downtime: 20-30 minutes per affected area

Reason: Critical Core software upgrades

Date - 21/10/2020 00:00 - 21/10/2020 00:40

Last Updated - 21/10/2020 00:39

Netstream Outage (Resolved)

Affecting Other - Netstream Outage | Priority - Critical

Good Day

 

Kindly note that we currently have multiple sites offline in Alberton.

 

We have escalated the issue with our backhaul providers as soon as we have feedback on what the issue is we will update you.

 

Kindly see below of sites that are currently offline:

 

• Bassonia Rock
• Saxon Hof
• Mont Serrat
• Mont Serrat 1
• Mont Serrat 2
• Montagu
• Montagu 1
• Preston Place
• Rose Gardens

Date - 19/10/2020 15:19 - 21/10/2020 08:55

Last Updated - 19/10/2020 15:20

TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale (Resolved)

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale | Priority - Critical

Dear TT Connect Partner, 

 

 

We are currently experiencing no connectivity / limited service in the following areas:

 

• Illiondale, Edenvale

 

Technician has been dispatched. Updates will follow.

 

Regards,

TT Connect

Date - 15/10/2020 15:59 - 19/10/2020 15:20

Last Updated - 15/10/2020 15:59

TT Connect SERVICE INTERUPTION NOTICE: Benoni (Resolved)

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Benoni | Priority - Critical

Dear TT Connect Partner, 

 

We are currently experiencing no connectivity / limited service in the following areas: Benoni

Technicians have been dispatched. Updates will follow.

Date - 15/10/2020 15:57 - 19/10/2020 15:20

Last Updated - 15/10/2020 15:59

Emergency Link Layer Maintenance in Salt Rock (Resolved)

Affecting Other - Emergency Link Layer Maintenance in Salt Rock | Priority - Critical

Good day 

Please note Link Layer will be completing emergency maintenance at their Salt Rock POP at 10:00 am expected downtime 30 minutes. 

Date - 09/10/2020 10:00 - 15/10/2020 16:00

Last Updated - 09/10/2020 08:29

Fibre Break| Johannesburg North (Resolved)

Affecting Other - Fibre Break| Johannesburg North | Priority - Critical

Good Day,

 

Vumatel are experiencing the following network incident.

 

Network Incident Reference:	#3280
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Region Affected:	Johannesburg
Area/s Affected:	Johannesburg North ·  Market Street ·  Post Office Street ·  Rose Street ·  Middle Street ·  Church Street ·  School Street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are still busy with repairs

Date - 08/10/2020 11:54 - 06/02/2021 09:14

Last Updated - 08/10/2020 11:54

Octotel | Rondebosch (Resolved)

Affecting Other - Octotel | Rondebosch | Priority - Critical

Octotel Engineers will be performing Hardware maintenance at their Rondebosch node.

 

Date: 23 September 2020

Time: 00:00 - 04:00

Expected downtime: 2 hours

Service affecting: Clients will have no connectivity during this time

Octotel engineers will be monitoring services during this time to ensure services are restored.

Date - 23/09/2020 00:00 - 18/02/2021 00:48

Last Updated - 22/09/2020 22:07

Evotel | Krugersdorp (Resolved)

Affecting Other - Evotel | Krugersdorp | Outage | Priority - Critical

Please note, Evotel is currently experiencing Backhaul issues in Krugersdorp. They currently have their technicians out investigating the issue.

Evotel do not have an ETA as of yet but will update you once an ETA has been received or issue is resolved.

Date - 22/09/2020 21:55 - 15/10/2020 16:00

Last Updated - 22/09/2020 21:56

Evotel Network Outage (Resolved)

Affecting Other - Outage - Randfontein and parts of Krugersdorp | Priority - Critical

Good Day,

Please kindly note, we are aware of the current outage in Randfontein and parts of Krugersdorp. Our technicians have been dispatched for resolution.

We will update the community and we do apologise for the inconvenience.

Kind Regards

Web sQuad Team

Date - 21/09/2020 08:13 - 19/10/2020 15:20

Last Updated - 21/09/2020 08:18

WACS Route Maintenance (Resolved)

Affecting Other - WACS Route Maintenance | Priority - Critical

International Transit Notification:
One of our upstream providers has picked up on an issue and will be conducting Emergency maintenance on their WACS path tomorrow:
Date: 17 September 2020
Time: SAST 09:00 - 17:00

We will steer traffic via our other transit providers during this time - there remains a risk of elevated latency as some traffic may route via the East Coast.

Date - 17/09/2020 09:00 - 17/09/2020 15:58

Last Updated - 17/09/2020 15:05

MTN Call Routing Issue (Resolved)

Affecting Other - VOIP Services | MTN Inbound and Outbound Calls | Priority - Critical

Dear Web sQuad Voice Client

MTN are experiencing outages on interconnects facing various networks. Unfortunately Voice traffic between our network and theirs has been affected by this. They are currently working to resolve this issue. We have not received an ETR.

Voice Team

Web sQuad

Date - 17/09/2020 08:00 - 22/09/2020 21:56

Last Updated - 17/09/2020 10:17

Fibre Break| Johannesburg North (Resolved)

Affecting Other - Fibre Break| Johannesburg North | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#3280
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Region Affected:	Johannesburg
Area/s Affected:	Johannesburg North ·  Market Street ·  Post Office Street ·  Rose Street ·  Middle Street ·  Church Street ·  School Street ·  Selbourne Street ·  Oosterland Avenue ·  Pritchard Street ·  Victoria Street ·  Carlton Street ·  Conduit Street ·  Westminster Road ·  Government Road ·  Short Street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians will continue with repairs in the morning

Date - 12/09/2020 09:06 - 22/09/2020 21:57

Last Updated - 12/09/2020 09:07

Netstream Emergency Maintenance (Resolved)

Affecting Other - Netstream Emergency Maintenance | Priority - Critical

Please note that Netstream's backhaul providers are conducting emergency unscheduled maintenance.

Date - 12/09/2020 08:58 - 22/09/2020 21:57

Last Updated - 12/09/2020 09:00

Vumatel Scheduled Change | Rynfield (Resolved)

Affecting Other - Vumatel Scheduled Change | Rynfield | Priority - Critical

Good Day,

 

Please be advised of the following schedule change.

 

Change Reference:	#1056
Start Date:	14 September 2020 @ 10h00
End Date:	16 September 2020 @ 17h00
Area/s Affected:	Rynfield ·  Hartshorne Street ·  Pretoria Road ·  Reid Street
Network Type Affected:	Active Ethernet
Change Description:	Dome Joint repair
Change Impact:	Clients will experience intermittent connectivity during this time

 

Date - 14/09/2020 10:00 - 22/09/2020 21:57

Last Updated - 11/09/2020 15:13

Vumatel Scheduled Change | Kensington (Resolved)

Affecting Other - Vumatel Scheduled Change | Kensington | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

 

Change Reference:	#1011
Start Date:	15 September 2020 @ 09h00
End Date:	17 September 2020 @ 16h00
Area/s Affected:	Kensington  - Please refer to the attached list for the Streets affected by this change
Network Type Affected:	GPON
Change Description:	Feeder Cable replacement
Change Impact:	Residents will experience intermittent connectivity during this time

Date - 15/09/2020 09:00 - 22/09/2020 21:57

Last Updated - 11/09/2020 15:13

Vumatel | Protea Heights | Service Outage (Resolved)

Affecting Other - Vumatel | Protea Heights | Service Outage | Priority - Critical

Vumatel are currently experiencing the following outage:

Network Incident Reference: #3261Network

Incident Description: Hardware Failure

Network Incident Grade: MajorRegion

Affected: Cape TownArea/s

Affected: Proteaheights-west

Type Affected:Active Ethernet

Resident Impact:Residents have no connectivity

Network Incident Status:Technicians are en-route to investigate

Date - 05/09/2020 19:46 - 22/09/2020 21:57

Last Updated - 05/09/2020 19:49

Fibre Break | Sundowner (Resolved)

Affecting Other - Fibre Break | Sundowner | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#3243
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Region Affected:	Johannesburg
Area/s Affected:	Sundowner
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and have started repairs

Date - 04/09/2020 10:34 - 22/09/2020 21:57

Last Updated - 04/09/2020 10:34

Vumatel Hardware failure | Kuilsrivier-south (Resolved)

Affecting Other - Vumatel Hardware failure | Kuilsrivier-south | Priority - Critical

 

Network Incident Reference:	#3235
Network Incident Description:	Hardware failure
Network Incident Grade:	Low
Region Affected:	Cape Town
Area/s Affected:	kuilsrivier-south
Network Type Affected:	Active Ethernet
Current Resident Impact:	Connectivity has restored
Current Network Incident Status:	Technicians have restored services

Date - 04/09/2020 10:21 - 22/09/2020 21:57

Last Updated - 04/09/2020 10:22

Power failure | Buccleuch (Resolved)

Affecting Other - Power failure | Buccleuch | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#3232
Network Incident Description:	Power failure
Network Incident Grade:	Major
Region Affected:	Johannesburg
Area/s Affected:	Buccleuch
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

Date - 04/09/2020 09:48 - 22/09/2020 21:57

Last Updated - 04/09/2020 09:49

Vumatel Scheduled Change | Senderwood (Resolved)

Affecting Other - Vumatel Scheduled Change | Senderwood | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#897
Start Date:	08 September 2020 @ 09h00
End Date:	27 October 2020 @ 17h00
Area/s Affected:	Senderwood
Network Type Affected:	Active Ethernet
Change Description:	PoP Cleanup
Change Impact:	Residents will experience intermittent connectivity during this time

 

Date - 08/09/2020 09:00 - 02/11/2020 12:40

Last Updated - 28/08/2020 09:32

Vumatel Scheduled Change| Edgemead (Resolved)

Affecting Other - Vumatel Scheduled Change| Edgemead | Priority - Critical

Good Day,

 

Please be advised of the following schedule change.

 

Change Reference:	#966
Start Date:	03 September 2020 @ 08h00
End Date:	03 September 2020 @ 17h00
Area/s Affected:	Edgemead Cairn Close Klaassenkop Close
Network Type Affected:	Active Ethernet
Change Description:	Retractanet replacement
Change Impact:	Residents will have no connectivity  on one of the days during thi

Date - 03/09/2020 08:00 - 11/09/2020 15:13

Last Updated - 28/08/2020 09:31

Openserve Outage (Resolved)

Affecting Other - Openserve Outage | Priority - Critical

Good day, 

Please note that there Openserve traffic in all regions are not receiving throughput or authentication issues. Openserve is currently investigating and we will provide furhter feedback as soon as we receive it.

Date - 18/08/2020 17:27 - 28/08/2020 09:30

Last Updated - 18/08/2020 17:29

Netstream Outage/Fibre break (Resolved)

Affecting Other - Nestream Outage/Fibre Break The Straight | Priority - Critical

Please be advised Netstream has reported that there has been a fibre break effecting -

• The Straight

Technicians have been dispatched to site and we will provide updates as soon as we have feedback.

 

Date - 18/08/2020 10:21 - 28/08/2020 09:30

Last Updated - 18/08/2020 10:35

Netstream - Sites Offline (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised that The Straight is still currently offline.

The issue has been re-escalated and a technician has been dispatched to site to test the equipment and reboot all the equipment.

Will update again as soon as we have an update.

Kind Regards,

 

Date - 18/08/2020 10:16 - 28/08/2020 09:30

Last Updated - 18/08/2020 10:32

Octotel Outage - Strand (Resolved)

Affecting Other - Octotel Outage - Strand | Priority - Critical

 

We are aware that connectivity to Octotel Strand Node is currently compromised. Upon investigation, the teams have found that our network is affected by a break on the side of our metro provider feeding their node. We have requested an update and will advise as soon as we have received a response.

Date - 03/08/2020 16:52 - 28/08/2020 09:30

Last Updated - 03/08/2020 16:56

Emergency Change | Lower Umhlanga (Resolved)

Affecting Other - Emergency Change | Lower Umhlanga | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#850
Start Date:	01 August 2020 @ 08h00
End Date:	01 August 2020 @ 16h00
Area/s Affected:	Lower Umhlanga Streets Affected: ·  Ridge Road ·  Durban View Road ·  Stanley Grace Crescent ·  Marine Drive ·  Chartwell Drive ·  Eastmoor Crescent ·  Burnham Drive ·  Forest Drive ·  Michel Avenue ·  Loerie Crescent MDU's Affected: ·  Ezulwini ·  Kayalanga ·  Sand Piper Cove ·  Marine Terraces ·  Indigo ·  Coral Head ·  Il Palazzo ·  Manzini ·  Marine Mews ·  San Marina ·  The Cove ·  The Dunes La Lucia ·  The Lighthouse Quarter ·  The Zone
Network Type Affected:	Active Ethernet
Change Description:	Emergency Feeder cable replacement requested by our fibre provider
Change Impact:	Residents will have no connectivity during this time

Date - 01/08/2020 08:00 - 28/08/2020 09:30

Last Updated - 31/07/2020 15:27

Octotel Network Notice - Athlone Node Maintenance (Resolved)

Affecting Other - Octotel Network Notice - Athlone Node Maintenance | Priority - Critical

Octotel will be performing hardware maintenance at their Athlone Node environment. 

The maintenance is scheduled for: 

Date: Tuesday, 4th August 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30mins

During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.

Date - 04/08/2020 03:00 - 28/08/2020 09:30

Last Updated - 31/07/2020 15:25

Vumatel Emergency Change | Lower Umhlanga (Resolved)

Affecting Other - Vumatel Emergency Change | Lower Umhlanga | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#850
Start Date:	01 August 2020 @ 08h00
End Date:	01 August 2020 @ 16h00
Area/s Affected:	Lower Umhlanga Streets Affected: ·  Ridge Road ·  Durban View Road ·  Stanley Grace Crescent ·  Marine Drive ·  Chartwell Drive ·  Eastmoor Crescent ·  Burnham Drive ·  Forest Drive ·  Michel Avenue ·  Loerie Crescent MDU's Affected: ·  Ezulwini ·  Kayalanga ·  Sand Piper Cove ·  Marine Terraces ·  Indigo ·  Coral Head ·  Il Palazzo ·  Manzini ·  Marine Mews ·  San Marina ·  The Cove ·  The Dunes La Lucia ·  The Lighthouse Quarter ·  The Zone
Network Type Affected:	Active Ethernet
Change Description:	Emergency Feeder cable replacement requested by our fibre provider
Change Impact:	Residents will have no connectivity during this time

 

Date - 01/08/2020 08:00 - 31/07/2020 15:25

Last Updated - 28/07/2020 10:07

Emergency Network Notification (Resolved)

Affecting Other - WACS Cable Emergency Change | Priority - Critical

Emergency Network Notification (At Risk):

 

We have just been notified by our upstreams that WACS will be conducting emergency maintenance this evening. 

 

Maintenance Window: 20:00 - 01:00 (5 hours)

 

Effect: Should there be any outages, we will fail over to the EASSy path - users will experience increased latency during this time

 

We will, as always, be monitoring this closely to ensure things run smoothly.

Date - 27/07/2020 20:00 - 31/07/2020 15:25

Last Updated - 27/07/2020 17:49

Emergency Network Maintenance - Durban (Resolved)

Affecting Other - Emergency Network Maintenance - Durban | Priority - High

Dear Web sQuad Client

We are required to implement emergency maintenance in Durban. Services may be momentarily affected by these changes during the above window.

We apologise for the inconvenience caused.

The Web sQuad team

Date - 25/07/2020 14:00 - 26/07/2020 13:17

Last Updated - 25/07/2020 14:07

Fibre break | Rosebank and Mowbray (Resolved)

Affecting Other - Fibre break | Rosebank and Mowbray | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident  

 

Network Incident Reference:	#2962
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Rosebank and Mowbray
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are continuing with repairs this morning

Date - 23/07/2020 09:26 - 24/07/2020 09:16

Last Updated - 23/07/2020 09:26

Vumatel Scheduled Change | Sandown, Morningside & Riverside (Resolved)

Affecting Other - Vumatel Scheduled Change | Sandown, Morningside & Riverside | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#782
Start Date:	23 July 2020 @ 02h00
End Date:	23 July 2020 @ 06h00
Area/s Affected:	Sandown Morningside Riverside
Network Type Affected:	GPON
Change Description:	Backhaul Link migration
Change Impact:	Residents will have no connectivity during this time

 

Date - 23/07/2020 02:00 - 24/07/2020 09:16

Last Updated - 16/07/2020 16:08

Vumatel Scheduled Change | Vorna Valley (Resolved)

Affecting Other - Vumatel Scheduled Change | Vorna Valley | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#795
Start Date:	25 July 2020 @ 08h00
End Date:	26 July 2020 @ 18h00
Area/s Affected:	Vorna Valley
Network Type Affected:	GPON
Change Description:	Fibre cable replacement
Change Impact:	Residents will experience intermittent connectivity during this time

 

--

Date - 25/07/2020 08:00 - 28/07/2020 10:06

Last Updated - 16/07/2020 15:48

Vumatel Scheduled Change | Savoy (Resolved)

Affecting Other - Vumatel Scheduled Change | Savoy | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#793
Start Date:	21 July 2020 @ 08h00
End Date:	23 July 2020 @ 20h00
Area/s Affected:	Savoy
Network Type Affected:	GPON
Change Description:	ONT migration to the new OLT
Change Impact:	Residents will experience intermittent connectivity on one of the days during the change window

 

Date - 21/07/2020 08:00 - 28/08/2020 09:30

Last Updated - 16/07/2020 15:47

Vumatel Fibre Break | Lansdowne & Kenwyn (Resolved)

Affecting Other - Vumatel Fibre Break | Lansdowne & Kenwyn | Priority - Critical

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:	#2919
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Lansdowne & Kenwyn
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and have started repairs

Date - 16/07/2020 15:26 - 20/07/2020 14:34

Last Updated - 16/07/2020 15:45

Vumatel Fibre Break | Valmary Park (Resolved)

Affecting Other - Vumatel Fibre Break | Valmary Park | Priority - Critical

Good Day,

We are experiencing the following network incident,

 

Network Incident Reference:	#2920
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Area/s Affected:	Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street  Baxter Avenue
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and have started repairs

Date - 16/07/2020 15:21 - 20/07/2020 14:34

Last Updated - 16/07/2020 15:22

Vumatel Fibre Break | Quellerina (Resolved)

Affecting Other - Vumatel Fibre Break | Quellerina | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#2925
Network Incident Description:	PoP down
Network Incident Grade:	Major
Area/s Affected:	Quellerina
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are enroute to investigate

 

Date - 16/07/2020 15:21 - 16/07/2020 16:08

Last Updated - 16/07/2020 15:21

POP Down | Wynberg Cape Town (Resolved)

Affecting Other - POP Down | Wynberg Cape Town | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:	Network Incident #2911
Network Incident Description:	POP Down
Network Incident Grade:	Major
Area/s Affected:	Wynberg
Network Type Affected:	Active ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

Date - 15/07/2020 10:40 - 16/07/2020 15:20

Last Updated - 15/07/2020 10:40

TT Connect Emergency Maintenance (Resolved)

Affecting Other - TT Connect Emergency Maintenance | Priority - Critical

 

Schedule Start Dates/Times:	16.07.2020 – 08h30	Schedule End Dates/Times:	16.07.2020 – 16h00
Change Control Type:	Emergency Maintenance	Service Impact:	Yes
Expected Downtime:	03:00:00	Expected Duration:	07:30:00
Area:	Glen Lodge, Palliser Road, Eden Glen
Description:	The TT Connect team needs to perform maintenance in the exchange to cater for additional equipment.
Summary:	Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer’s connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.

Date - 16/07/2020 08:30 - 20/07/2020 14:34

Last Updated - 15/07/2020 10:39

Vumatel Fibre break | Helderkruin (Resolved)

Affecting Other - Vumatel Fibre break | Helderkruin | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:	#2893
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Helderkruin ·  Veronica Street ·  Watson Street ·  Grosskopf Street
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs.

Date - 13/07/2020 10:56 - 20/07/2020 14:34

Last Updated - 13/07/2020 10:56

Vumatel Hardware failure | Fontainebleau (Resolved)

Affecting Other - Vumatel Hardware failure | Fontainebleau | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:	#2897
Network Incident Description:	Hardware failure
Network Incident Grade:	Major
Area/s Affected:	Fontainebleau
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs

Date - 13/07/2020 10:55 - 20/07/2020 14:34

Last Updated - 13/07/2020 10:56

Octotel Network Notice - Emergency Metro Cape Gate Maintenance (Resolved)

Affecting Other - Octotel Network Notice - Emergency Metro Cape Gate Maintenance | Priority - Critical

Our metro provider has scheduled emergency network maintenance on our back haul servicing Cape Gate node. 

The Emergency Maintenance is scheduled for:  

Date: Thursday, 16 July 2020

Time: 05:00 - 07:00 AM
Duration: 2 Hours

During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za      

Date - 16/07/2020 05:00 - 16/07/2020 15:20

Last Updated - 10/07/2020 11:49

Vumatel Scheduled Change | Tamboerskloof (Resolved)

Affecting Other - Vumatel Scheduled Change | Tamboerskloof | Priority - Critical

Good Day,

 

Please note that the change has been rescheduled for the following date and time. 

 

Change Reference:	#744
Start Date:	16 July 2020 @ 23h59
End Date:	17 July 2020 @ 06h00
Area/s Affected:	Tamboerskloof ·  Oranjezicht
Network Type Affected:	Active Ethernet
Change Description:	3-Phase Generator Upgrade
Change Impact:	Residents will have no connectivity during this time

 

Date - 16/07/2020 12:59 - 20/07/2020 14:34

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Vorna Valley (Resolved)

Affecting Other - Vumatel Scheduled Change | Vorna Valley | Priority - Critical

Good Day,

 

Please be advised of the following change.

 

Change Reference:	#775
Start Date:	15 July 2020 @ 09h00
End Date:	15 July 2020 @ 18h00
Area/s Affected:	Vorna Valley
Network Type Affected:	GPON
Change Description:	ONT migration to the new OLT
Change Impact:	Residents will experience intermittent connectivity during this time

 

Date - 15/07/2020 09:00 - 16/07/2020 15:21

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Bothasig (Resolved)

Affecting Other - Vumatel Scheduled Change | Bothasig | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#770
Start Date:	15 July 2020 @ 09h00
End Date:	15 July 2020 @ 17h00
Area/s Affected:	Bothasig Botma Street Elbrecht Street Vreem Street
Network Type Affected:	Active Ethernet
Change Description:	Retractornet Replacement
Change Impact:	Residents will experience intermittent connectivity during this time

 

Date - 15/07/2020 09:00 - 16/07/2020 15:21

Last Updated - 10/07/2020 10:00

Vumatel Scheduled Change | Greenside (Resolved)

Affecting Other - Vumatel Scheduled Change | Greenside | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#746
Start Date:	15 July 2020 @ 09h00
End Date:	14 August 2020 @ 17h00
Area/s Affected:	Greenside
Network Type Affected:	Active Ethernet
Change Description:	New Switch Upgrade & Migration
Change Impact:	Residents will experience intermittent connectivity for one of the days during this change window

 

Date - 15/07/2020 09:00 - 28/08/2020 09:30

Last Updated - 10/07/2020 09:59

Vumatel Scheduled Change | Melrose | Melrose Estate (Resolved)

Affecting Other - Vumatel Scheduled Change | Melrose | Melrose Estate | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#762
Start Date:	14 July 2020 @ 08h00
End Date:	14 July 2020 @ 18h00
Area/s Affected:	Melrose Melrose Estate
Network Type Affected:	Active Ethernet
Change Description:	Dome Joint Installation
Change Impact:	Residents will have no connectivity during this time

 

Date - 14/07/2020 08:00 - 15/07/2020 10:39

Last Updated - 10/07/2020 09:58

Vumatel Scheduled Change | Discovery | Florida (Resolved)

Affecting Other - Vumatel Scheduled Change | Discovery | Florida | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#752
Start Date:	14 July 2020 @ 08h00
End Date:	17 July 2020 @ 18h00
Area/s Affected:	Discovery Hugo Naude Lane Lucas Bull Road Margery Place Peter Wenning Street Celeste Crescent Fiona Street Honeyball Avenue Lucas Lane Marion Road Maud Summer Close Robinson Avenue Struben Avenue Walker Avenue Allen Wells Road Gordon Collins Crescent Trichard Avenue Winifred Street Steynberg Avenue Fifth Avenue Gildea Avenue Lys Avenue Du Toit Street Syd Dwyer RoadAnstruther Street Kliprand Street Volschenk Lane Sarah Street Constance Street Circle Street  Wemmer Drive Bantjies Street Kruger Avenue Anstruth Street Arcadia Avenue Diagonal Street Nourse Street Approach Avenue Beit Street De Waru Avenue Clarendon Drive Contance Street Fountain Street Rene Avenue Simmer Street Christiaan De Wet Road Ferreira Street Ontdekkers Road Eaton Road Argyll Street Cutten Street Sir George Grey Street Eighth Avenue Raath Street Kilburn Street Van Riebeek Crescent De Wet Street Eckstein Street Groom Avenue Pitts Avenue The Cut Layon Terrace Hoy Street Bok Avenue Mitchell Avenue Harrison Street Eufees Avenue Marbeth Pretorius Street Florida Aster Street Jasmine Street Diana Crescent Barry Hertzog Drive Petunia Street Olivier Street Church Street 6th Avenue Sage Street 1st Avenue 2nd Street Louis Botha Drive Sauer Street Lelie Street 1st Street The High Way Teater Street Orchid Street Danie Malan Avenue Golf Club Terrace Ontdekkers Road Larkspur Street Highway Street Keith Avenue Diana Crescent Aandblom Street Groenewald Street Madeline Street Macinerney Avenue Stiglingh Street Olympus Street Gordan Street Patrick Duncan Avenue Goldman Street
Network Type Affected:	GPON
Change Description:	Backhaul Link Cable Replacement
Change Impact:	Residents will have no connectivity on one of the days during this time

Date - 14/07/2020 08:00 - 20/07/2020 14:34

Last Updated - 10/07/2020 09:57

Network Outage (Resolved)

Affecting Other - Network Outage | Priority - Critical

We are aware of an outage currently impacting all connectivity serivces in Johannesburg. 

 

Our senior engineers are working on resolving this with urgency.

 

We apologise for the inconvenience. 

 

Kind Regards, 

Date - 07/07/2020 21:32 - 07/07/2020 22:02

Last Updated - 07/07/2020 21:33

Vumatel Fibre Break - Umhlanga (Resolved)

Affecting Other - Vumatel Fibre Break - Umhlanga | Priority - Critical

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:	#2863
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Umhlanga
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are continuing with repairs this morning

Date - 07/07/2020 08:33 - 15/07/2020 10:40

Last Updated - 07/07/2020 08:33

Netstream - Alberton Area - Intermittent Service (Resolved)

Affecting Other - Netstream - Alberton Area - Intermittent Service | Priority - Critical

Kindly note that Nestream will be conducting Scheduled Maintenance today due to the intermitted connectivity at the estates listed below.

 Nestream will be conducting maintenance today between 16:00 and 16:30, expected down time to be 30 minutes.

 

 Kindly see below of sites that will be affected:

 

 

• Mont Serrat
• Mont Serrat 1
• Mont Serrat 2
• Montagu
• Montagu 1
• Preston Place
• Rose Gardens

 

Date - 02/07/2020 12:55 - 15/07/2020 10:40

Last Updated - 02/07/2020 12:55

Fibre Break |Bryanston East Sector 2 (Resolved)

Affecting Other - Fibre Break |Bryanston East Sector 2 | Priority - Critical

Good Day,

We are experiencing the following network incident:

 

 

Network Incident Reference:	#2835
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Area/s Affected:	Bryanston East Sector 2  -Jacaranda Avenue  -Boekenhout Crescent  -Cedar Avenue  -Borrowdale Road  -Elm Road  -Cypress Road  -Cedar Avenue  -East Hertford Road  -Northleigh Crescent  -Oak Avenue  -Poplar Avenue
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

Date - 01/07/2020 12:11 - 07/07/2020 08:32

Last Updated - 01/07/2020 12:11

Fibre break | Risiville (Resolved)

Affecting Other - Fibre break | Risiville | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident:

 

Network Incident Reference:	#2807
Network Incident Description:	Fibre Break
Network Incident Grade:	Low
Area/s Affected:	Risiville
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs

 

Date - 26/06/2020 09:22 - 07/07/2020 08:33

Last Updated - 26/06/2020 09:23

Octotel Network Notice - Emergency Network Maintenance - Strand Node (Resolved)

Affecting Other - Octotel Network Notice - Emergency Network Maintenance - Strand Node | Priority - Critical

Octotel Fibre infrastructure has been damaged by an independent Contractor who is currently trenching in the Strand area.  

They are required to replace our ducts and cable on site as the road is being widened. 

Octotel Engineers have prepared the newly installed ducts and refloated the new fibre cable this morning which will require to be respliced.

The Emergency maintenance is scheduled for:

Date: Friday, 26 June 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30minss

During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.

We sincerely apologise for the inconvenience that may be caused

Date - 26/06/2020 03:00 - 07/07/2020 08:33

Last Updated - 25/06/2020 12:57

Fibre break | Constantia Kloof (Resolved)

Affecting Other - Fibre break | Constantia Kloof | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident  

 

Network Incident Reference:	Network Incident #2789
Network Incident Description:	Fibre Break
Network Incident Grade:	Minor
Area/s Affected:	Villa La Montagne
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

Date - 24/06/2020 10:07 - 25/06/2020 12:57

Last Updated - 24/06/2020 10:07

Vumatel Outage (Resolved)

Affecting Other - Outage - Randburg and Surrounding Areas | Priority - Critical

Good Day,

Please be advised that there is a Vumatel Outage affecting the outer Randburg areas:

• Olivedale
• Northworld
• Bryanston
• Lenasia

We will provide further updates when available.

Kind Regards,

Date - 22/06/2020 17:11 - 07/07/2020 08:33

Last Updated - 22/06/2020 17:34

Fibre Break (Resolved)

Affecting Other - Fibre Break | Priority - Critical

Good day,

 

Vumatel are experiencing the following network incident: 

 

 

Network Incident Reference:	#2764
Network Incident Description:	Fibre break
Area/s Affected:	Kuilsrivier South:    Koekoek street Bloemkolk street
Network Type Affected:	Active Ethernet
Current Resident Impact:	No connectivity
Current Network Incident Status:	Technicians are busy with repairs.

Date - 18/06/2020 09:59 - 19/06/2020 09:59

Last Updated - 22/06/2020 16:50

Octotel Outage (Resolved)

Affecting Other - Octotel Outage | Priority - Critical

Good day, 

Please note that Octotel is currently experiencing a network outage throughout Cape Town due to their back haul link being down. We will provide further updates as we receive them. 

We apologise for the inconvenience. 

 

 

Date - 19/06/2020 09:45 - 22/06/2020 16:49

Last Updated - 19/06/2020 09:49

Vumatel Scheduled Change | Cape Town | Master Node (Resolved)

Affecting Other - Vumatel Scheduled Change | Cape Town | Master Node | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#687
Start Date:	22 June 2020 @ 00h00
End Date:	26 June 2020 @ 04h00
Area/s Affected:	Cape Town   Edgemead Boston Bothasig Monte Vista Oakdale Panorama Parow North Richmond Table View South Table View North Tygerdal/ Goodwood Kenridge Aurora Crest Langeberg/ Sonstraal Hoogte Stellenberg Uitzicht Valmary Vierlanden Tamboerskloof Oranjezicht
Network Type Affected:	Active Ethernet
Change Description:	Master Node Cabinet Cleanup
Change Impact:	Residents will experience intermittent connectivity but only between 00h00 & 04h00 on each day during this change window

 

Date - 22/06/2020 00:00 - 07/07/2020 08:33

Last Updated - 18/06/2020 17:49

Octotel Emergency Maintenance (Resolved)

Affecting Other - Octotel Emergency Maintenance | Priority - Critical

Good day, 

Octotel is undergoing emergency mainetance to replace a cable damaged three weeks ago by an independent contractor. 

We apologise for the inconvenience. 

 

Date - 18/06/2020 07:30 - 18/06/2020 17:49

Last Updated - 18/06/2020 08:46

Fibre Break | Saxonwold (Resolved)

Affecting Other - Fibre Break | Saxonwold | Priority - Critical

Good day,

 

Vumatel are experiencing the following network incident

 

Network Incident Reference:	#2718
Network Incident Description:	Fibre Break
Area/s Affected:	Saxonwold
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Our fibre infrastructure was damaged by a third party contractor.   Technicians are busy with repair however our infrastructure remains at risk as the third party contractor is still working in the area.

Date - 09/06/2020 16:23 - 11/06/2020 09:31

Last Updated - 10/06/2020 08:41

Fibre Break | Sandown (Resolved)

Affecting Other - Fibre Break | Sandown | Priority - Critical

 

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:	#2721
Network Incident Description:	Fibre Break
Area/s Affected:	Sandown
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are continuing with repairs this morning

 

Date - 09/06/2020 16:23 - 11/06/2020 09:31

Last Updated - 10/06/2020 08:41

Fibre break | Senderwood (Resolved)

Affecting Other - Fibre break | Senderwood | Priority - Critical

Good Day,

Vumatel  are experiencing the following network incident 

 

Network Incident Reference:	#2725
Network Incident Description:	Fibre break
Network Incident Grade:	Major
Area/s Affected:	Senderwood (Huddlepark)
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are en-route to investigate

 

Date - 09/06/2020 16:20 - 10/06/2020 08:42

Last Updated - 09/06/2020 16:23

Vumatel Emergency Change | Bryanston (Resolved)

Affecting Other - Vumatel Emergency Change | Bryanston | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#668
Start Date:	06 June 2020 @ 04h00
End Date:	06 June 2020 @ 06h00
Area/s Affected:	Bryanston
Network Type Affected:	GPON
Change Description:	Urgent configuration changes required on the OLT
Change Impact:	Residents will have no connectivity during this time

 

Date - 06/06/2020 04:00 - 09/06/2020 09:45

Last Updated - 05/06/2020 13:33

Vumatel Scheduled Change | Cape Town (Resolved)

Affecting Other - Vumatel Scheduled Change | Cape Town | Priority - Critical

Good Day,

Please be advised of the following change.

Change Reference:	#640
Start Date:	09 June 2020 @ 04h00
End Date:	09 June 2020 @ 06h00
Area/s Affected:	Cape Town
Network Type Affected:	Active Ethernet
Change Description:	Adding in additional resiliency to the Active Ethernet Core Network in Cape Town, by introducing LAG across multiple devices, the outage will be kept to a minimum. Should you experience any issues on the Active Ethernet in Cape Town after 06:00, please contact us.
Change Impact:	Residents will  have no connectivity during this time

 

Date - 09/06/2020 04:00 - 09/06/2020 09:45

Last Updated - 04/06/2020 15:18

Vumatel Fibre Break | Rivonia (Resolved)

Affecting Other - Vumatel Fibre Break | Rivonia | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident:

 

Network Incident Reference:	#2684
Network Incident Description:	Fibre break
Area/s Affected:	Rivonia
Network Type Affected	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and have started repairs

 

Date - 03/06/2020 16:11 - 04/06/2020 15:18

Last Updated - 03/06/2020 16:12

Vumatel Outage -Northwold, Bromhof, Sundowner & Randpark Ridge (Resolved)

Affecting Other - Vumatel Outage -Northwold, Bromhof, Sundowner & Randpark Ridge | Priority - Critical

Good Day,

 Vumatel are experiencing the following network incident.

Network Incident Reference:	#2685
Network Incident Description:	Suspected fibre break
Area/s Affected:	Bromhof Northwold Sundowner Randpark Ridge
Network Type Affected:	Active Ethernet
Current Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have started with repairs

Date - 03/06/2020 13:50 - 04/06/2020 15:18

Last Updated - 03/06/2020 15:15

Vumatel OLTs Down| Hillcrest and Kloof (Resolved)

Affecting Other - Vumatel OLTs Down| Hillcrest and Kloof | Priority - Critical

Good Day,

We are experiencing the following network incident  

 

Network Incident Reference:	#2653
Network Incident Description:	OLTs  down
Area/s Affected:	Hillcrest and Kloof
Network Type Affected:	GPON
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Vendor Engineers have localised the fault and have started repairs

Date - 28/05/2020 09:10 - 04/06/2020 15:18

Last Updated - 28/05/2020 09:10

Vumatel Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Weltevreden Park | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#593
Start Date:	25 May 2020 @ 08h00
End Date:	29 June 2020 @ 17h00
Area/s Affected:	Weltevreden Park
Network Type Affected:	Active Ethernet
Change Description:	New Switch Upgrade & Migration
Change Impact:	Residents will experience intermittent connectivity for one of the days during this change window

 

 

Date - 25/05/2020 08:00 - 04/06/2020 15:18

Last Updated - 25/05/2020 10:10

Vumatel Scheduled Change | Umdloti (Resolved)

Affecting Other - Vumatel Scheduled Change | Umdloti | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#617
Start Date:	27 May 2020 @ 04h00
End Date:	27 May 2020 @ 06h00
Area/s Affected:	Umdloti
Network Type Affected:	GPON
Change Description:	OLT Uplink  to new Switch
Change Impact:	Residents will have no connectivity during this time

 

 

Date - 27/05/2020 04:00 - 27/05/2020 09:06

Last Updated - 25/05/2020 10:09

Vumatel Emergency Change | Radiokop (Resolved)

Affecting Other - Vumatel Emergency Change | Radiokop | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

 

Change Reference:	#629
Start Date:	26 May 2020 @ 04h00
End Date:	26 May 2020 @ 06h00
Area/s Affected:	Radiokop
Network Type Affected:	GPON
Change Description:	Emergency OLT Uplink board Replacement
Change Impact:	Residents will have no connectivity during this time

 

Date - 26/05/2020 04:00 - 27/05/2020 09:07

Last Updated - 25/05/2020 10:08

Fibre Break| Blairgowrie (Resolved)

Affecting Other - Fibre Break| Blairgowrie | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:	#2614
Network Incident Description:	Fibre Break
Area/s Affected:	Blairgowrie Equity Drive Caithness Road
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and are evaluating the repair needed

 

Date - 19/05/2020 10:22 - 19/05/2020 12:49

Last Updated - 19/05/2020 10:23

Fibre break | Birchleigh (Resolved)

Affecting Other - Fibre break | Birchleigh | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident 

 

Network Incident Reference:	#2604
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Birchleigh  ·  Avril Street ·  Lydia Street ·  Yvette Street ·  Mynhardt Road ·  Emberen Street ·  Craig Street ·  Frikkie Street ·  Gabriel Street ·  Rona Street ·  Delmaine Street ·  Hermo Street ·  Dewald Street ·  Zaria Crescent ·  Pongola River Drive ·  Amanda Street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are still busy with repairs

Date - 18/05/2020 11:08 - 19/05/2020 10:23

Last Updated - 18/05/2020 11:08

Fibre break | Weltevreden (Resolved)

Affecting Other - Fibre break | Weltevreden | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident 

 

Network Incident Reference:	#2608
Network Incident Description:	Fibre break
Network Incident Grade:	Minor
Area/s Affected:	Weltevreden ·  Jukskei Avenue  ·  Grand Prix Street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are still busy with repairs

Date - 18/05/2020 11:07 - 19/05/2020 10:23

Last Updated - 18/05/2020 11:07

Fibre Break| Quellerina (Resolved)

Affecting Other - Fibre Break| Quellerina | Priority - Critical

Vumatel are experiencing the following network incident:

 

Network Incident Reference:	#2589
Network Incident Description:	Fibre Break
Area/s Affected:	Quellerina ·  Philips Avenue ·  Lebombo Avenue ·  Magalies Avenue ·  Maluti Ave ·  Cnr Lange St and Sneeu Ave ·  Hortense Avenue ·  Rolina Avenue ·  Zandra Avenue ·  Elma Avenue ·  Mattoppo Avenue ·  Drakens Avenue ·  Peck Avenue ·  Sneeu Avenue ·  Aristata Avenue ·  Drakens Avenue
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and have started repairs

Date - 09/05/2020 12:35 - 18/05/2020 11:07

Last Updated - 09/05/2020 12:35

Vumatel Scheduled Change | Buccleuch (Resolved)

Affecting Other - Vumatel Scheduled Change | Buccleuch | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:	#545
Start Date:	11 May 2020 @ 21h00
End Date:	12 May 2020 @ 07h00
Area/s Affected:	Buccleuch
Network Type Affected:	GPON
Change Description:	Fibre maintenance
Change Impact:	Residents will experience no connectivity during this time

 

Date - 11/05/2020 21:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 14:03

Vumatel Scheduled Change | Croydon & Bonaero Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Croydon & Bonaero Park | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#545
Start Date:	11 May 2020 @ 21h00
End Date:	12 May 2020 @ 07h00
Area/s Affected:	Croydon Bonaero Park
Network Type Affected:	Active Ethernet
Change Description:	Fibre maintenance
Change Impact:	Residents will experience no connectivity during this time

 

Date - 11/05/2020 21:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:38

Vumatel Scheduled Change | Savoy Waverley (Resolved)

Affecting Other - Vumatel Scheduled Change | Savoy Waverley | Priority - Critical

Good Day,

 

Please be advised of the following change.

 

Change Reference:	#498
Start Date:	12 May 2020 @ 09h00
End Date:	14 May 2020 @ 18h00
Area/s Affected:	Savoy Waverley
Network Type Affected:	GPON
Change Description:	ONT migration to the new OLT
Change Impact:	Residents will have intermittent connectivity during this time

 

Date - 12/05/2020 09:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:35

Netstream Outage - Alberton (Resolved)

Affecting Other - Netstream Outage - Alberton | Priority - Critical

Kindly note that Nestream have multiple sites that are currently down.

They have escalated the issue with their backhaul providers

 

 Kindly see below of sites that are currently offline:

 

 

• Saxon Hof
• Mont Serrat
• Mont Serrat 1
• Mont Serrat 2
• Montagu
• Montagu 1
• Preston Place
• Rose Gardens

Date - 08/05/2020 13:33 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:34

Vumatel OLT is down | Robertsham (Resolved)

Affecting Other - Vumatel OLT is down | Robertsham | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:	#2586
Network Incident Description:	OLT is down
Area/s Affected:	Robertsham
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are en-route to investigate

--

Date - 08/05/2020 12:10 - 08/05/2020 13:15

Last Updated - 08/05/2020 12:10

Netstream Emergency Maintenance (Resolved)

Affecting Other - Netstream Emergency Maintenance | Priority - Critical

Kindly note that Netstream has advised that they have an emergency maintenance happening in Midrand, so the residents in all estates in Midrand may be affected. 

Date - 28/04/2020 23:00 - 08/05/2020 13:15

Last Updated - 05/05/2020 10:30

Vumatel Emergency Change | West Rand (Resolved)

Affecting Other - Vumatel Emergency Change | West Rand | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#564
Start Date:	07 May 2020 @ 21h00
End Date:	08 May 2020 @ 07h00
Area/s Affected:	West Rand
Network Type Affected:	GPON
Change Description:	Fibre cable maintenance
Change Impact:	All West Rand residents will experience degraded services during this time

 

Date - 07/05/2020 21:00 - 09/05/2020 12:35

Last Updated - 04/05/2020 12:13

Fibre break | Sundowner (Resolved)

Affecting Other - Fibre break | Sundowner | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident  

 

Network Incident Reference:	#2552
Network Incident Description:	Fibre break
Area/s Affected:	Sundowner Puttic avenue Morganite street  Taurus road Hardekool street Leo avenue Aquilla road  Keurboom street Orion avenue Apiesdoring street  Libra avenue Worsboom street Keurboom street  Gemini avenue Vigro avenue Cancer street Pluto Close Pisces street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and are evaluating the repair needed

 

Date - 28/04/2020 14:21 - 04/05/2020 12:13

Last Updated - 28/04/2020 14:21

Vumatel| Dunkirk Estate | Fibre Break (Resolved)

Affecting Other - Vumatel| Dunkirk Estate | Fibre Break | Priority - Critical

Vumatel are experiencing the following network incident:

Network Incident Reference:	#2544
Network Incident Description:	Fibre Break
Area/s Affected:	Dunkirk Estate
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are continuing with repairs this morning

Date - 23/04/2020 14:07 - 24/04/2020 19:20

Last Updated - 25/04/2020 09:51

Vumatel | Olivedale | Fibre Break (Resolved)

Affecting Other - Vumatel | Olivedale | Fibre Break | Priority - Critical

Vumatel are experiencing the following network incident 

 

Network Incident Reference:	#2546
Network Incident Description:	Fibre Break
Area/s Affected:	Olivedale  keel street Evans Road Olive Road kevin Road President Fouche Road David Street Jacaranda Avenue Beesvygie Street Magnolia Street
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

 

Date - 24/04/2020 13:59 - 24/04/2020 19:21

Last Updated - 25/04/2020 09:51

Fibre Break | Olivedale (Resolved)

Affecting Other - Fibre Break | Olivedale | Priority - Critical

 

Good Day,

Vumatel are experiencing the following network incident 

 

  

Network Incident Reference:	#2529
Network Incident Description:	Fibre Break
Area/s Affected:	· Olivedale · Sharonlea
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are continuing with repairs this morning

Date - 18/04/2020 13:36 - 22/04/2020 09:15

Last Updated - 20/04/2020 08:54

WACS Cable Break | UK | Intl. Affected (Resolved)

Affecting Other - International Traffic: Latency degraded | Priority - Critical

Confirmed Break: Submarine Cable Break on WACS. Ship en route to location of break.

ETR: 4 April 2020.

We have received reports of a Cable Break on WACS. This break has been localised to a portion of the cable system between Portugal and the UK. 

Teams are currently diagnosing where the break is and whether it is terrestrial or submarine. 
West coast routes services are affected by this break. This means you will experience slightly elevated latencies to International destinations. We have sufficient capacity on other cable systems, so we do not expect any degradation in services. 
Updates to follow as we receive them. 

Update 10:57: WACS Outage: The cut is on the cable belonging to TATA and is between Highbridge (UK) and Seixal (Portugal). There is no recent update on this matter further to the one above. So we're still waiting to find out if it's submarine or terrestrial and an ETR

Update 15:30: TATA is busy making arrangements for a cable repair vessel to attend to the sub-sea fault btw UK and Portugal. Once the vessel is loaded, it will take approx 3 days to reach site. We don't have any anticipate repair date at this point, but will share once obtained. 

Update 19:00: Submarine Cable repair vessel Ile D'Aix is loaded with supplies and en route to the location of the cable break. ETA to location of break is 31 March 2020, 09:00 UTC. ETR to fix is between 31 March 2020 and 04 April 2020. 

Up to date updates are available at the SA NREN Operational Updates twitter feed.

Date - 19/03/2020 08:54 - 04/04/2020 00:00

Last Updated - 19/04/2020 00:22

Power Failure| Stellenberg (Resolved)

Affecting Other - Power Failure| Stellenberg | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident 

 

Network Incident Reference:	#2523
Network Incident Description:	Power Failure
Area/s Affected:	Stellenberg-ds
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	There is a power failure in the area. Services will restore when power is restored

 

Date - 14/04/2020 15:43 - 16/04/2020 09:15

Last Updated - 14/04/2020 15:43

Hardware Failure | Ballito and Umdloti (Resolved)

Affecting Other - Hardware Failure | Ballito and Umdloti | Priority - Critical

 

Good Day,

Vumatel are experiencing the following network incident 

 

 

Network Incident Reference:	#2520
Network Incident Description:	Hardware failure
Area/s Affected:	Ballito and Umdloti OLTs
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on site but are waiting for the rain to subside before they continue troubleshooting

 

Date - 14/04/2020 14:38 - 14/04/2020 17:26

Last Updated - 14/04/2020 15:17

Vumatel Scheduled Change | West Rand (Resolved)

Affecting Other - Vumatel Scheduled Change | West Rand | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:	#525
Start Date:	21 April 2020 @ 21h00
End Date:	22 April 2020 @ 07h00
Area/s Affected:	West Rand
Network Type Affected:	GPON
Change Description:	Fibre cable maintenance
Change Impact:	All West Rand residents will experience degraded services during this time

 

Date - 21/04/2020 21:00 - 22/04/2020 09:14

Last Updated - 09/04/2020 11:20

Fibre break | Kya Sands Estate (Resolved)

Affecting Other - Fibre break | Kya Sands Estate | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident 

 

 

Network Incident Reference:	#2512
Network Incident Description:	Fibre break
Area/s Affected:	Bloubosrand ·  Kya Sands Estate
Network Type Affected:	Aerial
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians have localised the fault and are evaluating the repair needed

 

Date - 09/04/2020 10:42 - 09/04/2020 17:00

Last Updated - 09/04/2020 11:19

Power Failure | North cliff (Resolved)

Affecting Other - Power Failure | North cliff | Priority - Critical

Good Evening,

Vumatel are experiencing the following network incident  

 

Network Incident Reference:	#2503
Network Incident Description:	Power Failure
Area/s Affected:	North cliff
Network Type Affected:	Active Ethernet
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	There is a power failure in the area. Services will restore when power is restored

 

Date - 05/04/2020 20:03 - 06/04/2020 10:13

Last Updated - 05/04/2020 20:04

Vumatel Emergency Change| Bryanston (Resolved)

Affecting Other - Vumatel Emergency Change| Bryanston | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#516
Start Date:	03 April 2020 @ 04h00
End Date:	03 April 2020 @ 05h00
Area/s Affected:	Bryanston
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

 

Date - 03/04/2020 04:00 - 03/04/2020 09:48

Last Updated - 02/04/2020 17:27

Vumatel Emergency Change | West Rand (Resolved)

Affecting Other - Vumatel Emergency Change | West Rand | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#515
Start Date:	02 April 2020 @ 04h00
End Date:	02 April 2020 @ 05h00
Area/s Affected:	West Rand
Network Type Affected:	GPON
Change Description:	Backhaul Uplink Upgrade to increase capacity
Change Impact:	All West Rand residents will have no connectivity during this time

 

Date - 02/04/2020 04:00 - 02/04/2020 09:49

Last Updated - 01/04/2020 16:24

Vumatel Emergency Change | Bryanston & F (Resolved)

Affecting Other - Vumatel Emergency Change | Bryanston & Ferndale | Priority - Critical

Good Day,

 

Please note the revised change window for the following emergency change.

 

 

Change Reference:	#511
Start Date:	02 April 2020 @ 03h00
End Date:	02 April 2020 @ 05h00
Area/s Affected:	Bryanston & Ferndale
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

 

Date - 02/04/2020 03:00 - 02/04/2020 09:50

Last Updated - 01/04/2020 12:53

Vumatel Emergency Change | Dunkeld (Resolved)

Affecting Other - Vumatel Emergency Change | Dunkeld | Priority - Critical

 

Good Day,

 

Please note the revised change window for the following emergency change.

 

Change Reference:	#512
Start Date:	02 April 2020 @ 05h00
End Date:	02 April 2020 @ 06h00
Area/s Affected:	Dunkeld
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

Date - 02/04/2020 05:00 - 02/04/2020 09:50

Last Updated - 01/04/2020 12:52

Vumatel Emergency Change | Mowbray (Resolved)

Affecting Other - Vumatel Emergency Change | Mowbray | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#510
Start Date:	01 April 2020 @ 04h00
End Date:	01 April 2020 @ 05h00
Area/s Affected:	Mowbray
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

 

Date - 01/04/2020 04:00 - 01/04/2020 10:19

Last Updated - 31/03/2020 12:29

Vumatel Network Incident| Savoy (Resolved)

Affecting Other - Vumatel Network Incident| Savoy | Priority - Critical

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:	#2493
Network Incident Description:	Hardware failure
Area/s Affected:	Savoy
Network Type Affected:	GPON
Current Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are on-site localising the fault

 

Date - 31/03/2020 12:27 - 31/03/2020 12:29

Last Updated - 31/03/2020 12:27

Vumatel Emergency Change | Roodekrans (Resolved)

Affecting Other - Vumatel Emergency Change | Roodekrans | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#503
Start Date:	31 March 2020 @ 03h30
End Date:	31 March 2020 @ 04h30
Area/s Affected:	Roodekrans
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

Date - 31/03/2020 03:00 - 01/04/2020 10:20

Last Updated - 31/03/2020 09:36

Vumatel Emergency Change | Riverview (Resolved)

Affecting Other - Vumatel Emergency Change | Riverview | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#502
Start Date:	31 March 2020 @ 02h00
End Date:	31 March 2020 @ 03h00
Area/s Affected:	Riverview
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

 

Date - 31/03/2020 02:00 - 31/03/2020 09:37

Last Updated - 30/03/2020 09:07

Vumatel Emergency Change | Helderkruin (Resolved)

Affecting Server - host-s-01.wshost.co.za | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#504
Start Date:	31 March 2020 @ 05h00
End Date:	31 March 2020 @ 06h00
Area/s Affected:	Helderkruin
Network Type Affected:	GPON
Change Description:	Upgrade the uplink to the OLT to increase capacity
Change Impact:	Residents will have no connectivity during this time

Date - 31/03/2020 05:00 - 31/03/2020 09:37

Last Updated - 30/03/2020 09:06

Vumatel Emergency Change | Florida Park (Resolved)

Affecting Other - Vumatel Emergency Change | Florida Park | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:	#505
Start Date:	31 March 2020 @ 04h00
End Date:	31 March 2020 @ 05h00
Area/s Affected:	Florida Park
Network Type Affected:	GPON