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Octotel Network Notice Update - Melkbos Strand Node - 7 April 2021 (Resolved)

Affecting Other - Octotel | Priority - Critical

Dear Web SQuad Cleints,

Octotel is experiencing the following network incident:

They have observed a break on one of the long haul fibers between Cape Town and Meklbosstrand. Technicians are on-site attending to the issue.

Further updates to follow

Kind Regards

Date - 07/04/2021 10:34 - 13/04/2021 17:55

Last Updated - 07/04/2021 13:56

Network Incident #4634 | Fibre Break | Cyrildene (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#4634

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Cyrildene

Area/s Affected:

Eckstein Street

Steyn Street

St Georges Road

Judith Street

Gerard Street

Ridge Road

Kloof Street

Frederick Street

Grace Road

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians will continue with repairs tomorrow

Date - 12/03/2021 23:35 - 13/04/2021 17:55

Last Updated - 12/03/2021 08:01

Network Incident #4541| Fibre Break| Athol (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#4541

Network Incident Description:

Fibre Break

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Athol

Maple Drive

South Avenue

Boundary Road

Copley Avenue

Ayr Road

Desborough Avenue

Dennis Road

Dumbarton Avenue

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are onsite investigating

--

Date - 02/03/2021 11:24 - 13/04/2021 17:55

Last Updated - 02/03/2021 11:25

Vumatel Emergency Change #1663 | Paulshof (Resolved)

Affecting Other - Vumatel Emergency Change #1663 | Paulshof | Priority - Medium

Good day,

Please be advised of the following emergency change.

Change Reference: #1663

Start Date: 18 February 2021 @ 23h00

End Date: 19 February 2021 @ 03h00

Area/s Affected: Paulshof

Network Type Affected: Active Ethernet

Change Description: Power Supply replacement

Change Impact: Residents will have no connectivity during this time

--

Date - 18/02/2021 23:00 - 13/04/2021 17:55

Last Updated - 18/02/2021 23:42

Network Incident #4426 | Fibre break | Fairlands (Resolved)

Affecting Other - Active Ethernet | Priority - Critical

Good Day,

We are experiencing the following network incident:

Network Incident Reference:

#4426

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Region Affected:

Gauteng

Area/s Affected:

Fairland

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 16/02/2021 16:30 - 18/02/2021 00:48

Last Updated - 16/02/2021 16:31

Network Incident #4402 | Fibre break | Sonneglans (Resolved)

Affecting Other - GPON | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

4402

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Sonneglans

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Kind Regards,

The VUMA Team

Date - 16/02/2021 09:54 - 18/02/2021 00:48

Last Updated - 16/02/2021 14:54

Scheduled Change #1643 | Parys (Resolved)

Affecting Other - GPON | Priority - High

Good Day,

The change has been extended until 16 February 2021 @ 17h00 due to unforeseen circumstances. We apologise for any inconvenience this may cause.

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#1643

Start Date:

15 February 2021 @ 22h00

End Date:

16 February 2021 @ 10h00

Area/s Affected:

Parys

*Please see attached list for the streets that will be affected by the change

Network Type Affected:

GPON

Change Description:

Dome joint replacement

Change Impact:

Residents will have no connectivity during this time

--

Kind Regards,

The VUMA Team

Date - 15/02/2021 22:00 - 18/02/2021 00:48

Last Updated - 16/02/2021 12:49

Octotel | Outage | Strand and Gordons Bay (Resolved)

Affecting Other - Octotel | Outage | Strand and Gordons Bay | Priority - Critical

Strand Node

Strand Node services the following areas: Strand, Gordons Bay.

Octotel engineers are attending to the issue and will update us with a resolution timeline as soon as possible.

We apologise for any inconvenience caused.

Date - 11/02/2021 10:00 - 18/02/2021 00:47

Last Updated - 11/02/2021 10:33

Vumatel Aerial | Cassledale | OLT Outage (Resolved)

Affecting Other - Vumatel Aerial | Cassledale | OLT Outage | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference: #4269

Network Incident Description: OLT down

Network Incident Grade: Major

Region Affected: Johannesburg

Area/s Affected: Casseldale

Network Type Affected: GPON

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

Date - 28/01/2021 13:36

Last Updated - 06/02/2021 09:14

Vumatel | Paulshof, Lonehill | Outage (Resolved)

Affecting Other - Vumatel | Paulshof, Lonehill | Outage | Priority - High

Vumatel are currently experiencing an outage affecting Paulshof and Lonehill. This outage has been reported to Vumatel and we are awaiting feedback.

Date - 06/02/2021 08:30 - 06/02/2021 12:35

Last Updated - 06/02/2021 09:13

Vuma Village (SADV) | National | Outage (Resolved)

Affecting Other - Vuma Village (SADV) | National | Outage | Priority - Critical

Vumatel are aware of an outage affecting large parts of Vuma Village's network

Network Incident Reference: #4213

Network Incident Description: Logical failure

Network Incident Grade: Critical

Region Affected: National

Network Type Affected: Vuma Village

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians are investigating

Date - 21/01/2021 16:25 - 28/01/2021 18:35

Last Updated - 21/01/2021 17:44

Vumatel | Ekhuruleni | Logical Failure (Resolved)

Affecting Other - Vumatel | Ekhuruleni | Logical Failure | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference: #4210

Network Incident Description: Logical Failure

Network Incident Grade: Major

Region Affected: Ekurhuleni

Area/s Affected: Dawn Park
Casseldale
Hospitalview
Pomona

Network Type Affected: GPON

Current Resident Impact: Residents will experience intermittent connectivity or no connectivity

Current Network Incident Status: Technicians have identified the issue and are working to resolve it

Date - 21/01/2021 16:25 - 28/01/2021 18:36

Last Updated - 21/01/2021 17:43

Vumatel | Cape Town | All Areas (Resolved)

Affecting Other - Vumatel | Cape Town | All Areas | Priority - Critical

We are aware of a general outage on Vumatel's network affecting all Cape Town Areas. Vumatel are currently investigating the issue. No ETR has been provided as yet.

Update 15:15: Vumatel NOC have acknowledged the issue and their engineers are currently investigating. More updates to follow.

Update 15:30: Vumatel NOC have determined this to be a "Logical Error" Affecting the entire Trenched network in Cape Town. More updates to follow

Update 17:15: Vumatel NOC have confirmed that connectivity has been restored. Services are being monitored.

Date - 21/01/2021 15:00 - 28/01/2021 18:36

Last Updated - 21/01/2021 17:39

TT Connect | Farramere | Outage (Resolved)

Affecting Other - TT Connect | Farramere | Outage | Priority - Critical

Dear TT Connect Client,

TT Connect are currently experiencing no connectivity / limited service in parts of Farrarmere including: Eugen marias street , Belloc road , Barley street , Mercury street , and surrounding streets are affected

Technicians have been dispatched. Updates will follow.

Update 20:16:

Technician was sent to site and found the issue.

The Link is faulty and it was escalated. We are currently waiting update for the maintenance team.

As soon as we get the update we will update everyone.

We apologies for the inconvenience

Date - 16/12/2020 15:17 - 06/02/2021 09:14

Last Updated - 16/12/2020 20:43

Vumatel Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Weltevreden Park | Priority - Critical

Change Reference:

#1367

Start Date:

25 November 2020 @ 08h00

End Date:

01 December 2020 @ 17h00

Area/s Affected:

Weltevreden Park

Streets Affected:

· Bietou Turn

· Brook Road

· Brug Road

· Cornelius Street

· Fern Road

· Grand Prix Street

· Javelin Crescent

· Kloofhout Turn

· Moss Road

· Spring Road

· Vale Road

Network Type Affected:

Active Ethernet

Change Description:

Network Street Cabinet cleanup

Change Impact:

Clients will have no connectivity during this time

Date - 25/11/2020 08:00 - 01/12/2020 17:00

Last Updated - 16/12/2020 18:19

Vumatel | Outage | West Rand (Resolved)

Affecting Other - Vumatel | Outage | West Rand | Priority - Critical

Good Day,

Please note Vumatel are experiencing an outage in the following areas:

Network Incident Reference: #3916

Network Incident Description: Logical failure

Network Incident Grade: Critical

Region Affected: Johannesburg

Area/s Affected:

Cliffview

Fairlands

Northcliff

Welridge

Weltevreden Park

Network Type Affected: Active Ethernet

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians are investigating

Date - 06/12/2020 12:30 - 16/12/2020 20:44

Last Updated - 06/12/2020 13:18

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni (Resolved)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni | Priority - Critical

Schedule Start Dates/Times:

26.11.2020 – 06:00

Schedule End Dates/Times:

26.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

Affected Area:

Parts of Farrarmere, Benoni

Bayley Street, Wordsworth Road, Sheridan Road and surrounding streets

Parts of Rynfield, Benoni

Lessing Street and surrounding streets

Indobali Estate, Barbet Road

Parts of Brentwood Park, Benoni

Swellendam Street and surrounding streets

Parts of Country View, Benoni

Prince Alfred Drive and surrounding streets

Customers should experience intermittent to no internet connection during this time.

Date - 26/11/2020 06:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:21

Vumatel Scheduled Change| Florida (Resolved)

Affecting Other - Vumatel Scheduled Change| Florida | Priority - Critical

Change Reference:

#1331

Start Date:

24 November 2020 @ 08h00

End Date:

25 November 2020 @ 18h00

Area/s Affected:

Florida

· 9th Avenue

· Alexandra Street

· Barry Hertzog Drive

· Beacon Road

· Bona Vista Road

· Conradie Street

· Craig Street

· Eendrag Street

· Floral Place

· Goldvis Avenue

· Hattingh Street

· Hinsbeeck Avenue

· Louis Botha Avenue

· Madeline Street

· Naomi Street

· North Avenue

· Olympus Road

· Ontdekkers Road

· Rowan Place

· Stiglingh Street

· The Highway Street

Network Type Affected:

GPON

Change Description:

Dome joint cable management

Change Impact:

Residents will have no connectivity during this time

Date - 24/11/2020 08:00 - 16/12/2020 18:19

Last Updated - 23/11/2020 09:11

Vumatel Scheduled Change | Kuils River South | Glenlily (Resolved)

Affecting Other - Vumatel Scheduled Change | Kuils River South | Glenlily | Priority - Critical

Change Reference:

#1364

Start Date:

26 November 2020 @ 08h00

End Date:

26 November 2020 @ 17h00

Area/s Affected:

Kuils River South

Glenlily MDU

Network Type Affected:

Active Ethernet

Change Description:

Dome joint cut-over

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 08:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:10

Vumatel Scheduled Change | Melville & Quellerina (Resolved)

Affecting Other - Vumatel Scheduled Change | Melville & Quellerina | Priority - Critical

Change Reference:

#1297

Start Date:

26 November 2020 @ 03h00

End Date:

26 November 2020 @ 05h00

Area/s Affected:

Melville
Quellerina

Network Type Affected:

GPON

Change Description:

Redundancy Project

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 03:00 - 06/02/2021 09:14

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Rondebosch East (Resolved)

Affecting Other - Vumatel Scheduled Change | Rondebosch East | Priority - Critical

Change Reference:

#1387

Start Date:

25 November 2020 @ 09h00

End Date:

25 November 2020 @ 17h00

Area/s Affected:

Rondebosch East

Athlone Street

Lady May Street

Manly Road

Network Type Affected:

Active Ethernet

Change Description:

Fibre cable replacement

Change Impact:

Residents will have no connectivity during this time

Date - 25/11/2020 09:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Helderkruin (Resolved)

Affecting Other - Vumatel Scheduled Change | Helderkruin | Priority - Critical

Change Reference:

#1332

Start Date:

26 November 2020 @ 08h00

End Date:

27 November 2020 @ 18h00

Area/s Affected:

Helderkruin

· Albatros Avenue

· Baanbreker Avenue

· Cessna Close

· Cockcraft Street

· Comanche Street

· Crous Drive

· Gabriel Crescent

· Grosskopf Street

· Hilderbrand Street

· Impala Avenue

· Koedoe Bessie Avenue

· Leipoldt Street

· Mimosa Street

· Newart Street

· Panorama Road

· Pipers Close

· Ria Street

· Timotheus Street

· Transo Avenue

· Vista Place

· Wag-'n-Bietjie Street

· Watson Street

Network Type Affected:

GPON

Change Description:

Dome joint cable management

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 08:00 - 06/02/2021 09:15

Last Updated - 23/11/2020 09:08

Vumatel Scheduled Change | Victory Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Victory Park | Priority - Critical

Change Reference:

#1373

Start Date:

24 November 2020 @ 08h00

End Date:

30 November 2020 @ 17h00

Area/s Affected:

Victory Park

Leighton Road

Millway Road

Road No 3 Road

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity during this time

Date - 24/11/2020 08:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 09:07

Vumatel Scheduled Change| Multiple Sites (Resolved)

Affecting Other - Vumatel Scheduled Change| Multiple Sites | Priority - Critical

Change Reference:

#1311

Start Date:

25 November 2020 @ 01h00

End Date:

25 November 2020 @ 04h00

Area/s Affected:

Bromhof
Jukskei Park
Norscot
Northwold
Olivedale
Randpark Ridge
Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Migration onto 100GB switches and backhaul

Change Impact:

Residents will have no connectivity during this time

Date - 25/11/2020 01:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 08:47

Vumatel Scheduled Change | Multiple Site (Resolved)

Affecting Other - Vumatel Scheduled Change | Multiple Site | Priority - Critical

Change Reference:

#1310

Start Date:

24 November 2020 @ 01h00

End Date:

24 November 2020 @ 04h00

Area/s Affected:

Allen Glen
Cliffview
Fairland
Greymont
Northcliff
Welridge
Weltevreden Park

Network Type Affected:

Active Ethernet

Change Description:

Migration onto 100GB switches and backhaul

Change Impact:

Residents will have no connectivity during this time

Date - 24/11/2020 01:00 - 16/12/2020 18:19

Last Updated - 23/11/2020 08:46

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston (Resolved)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston | Priority - Critical

Schedule Start Dates/Times:

25.11.2020 – 06:00

Schedule End Dates/Times:

25.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

Affected Area:

Parts of Bedfordview, Germiston

Ferguson Road, Harper Rd, Florence Ave and surrounding streets

Lavin Road, and surrounding streets

Harcus Road and surrounding streets

Allen Road and surrounding streets

Allengrove Road and surrounding streets

Van Buuren Road and surrounding streets

The Meridian (complex/estate)

Villa Abrosia (complex/estate) , Kirkby Road

Marensky (office park),

Parts of Oriel, Germiston

Nettleton Road and surrounding streets

Elizabeth Road and surrounding streets

Date - 25/11/2020 06:00 - 06/02/2021 09:16

Last Updated - 23/11/2020 08:45

Link Layer down time in Salt Rock +- 4 hours (Resolved)

Affecting Other - Link Layer down time in Salt Rock +- 4 hours | Priority - Critical

Link Layer sites in Salt Rock will go down this morning for +-4hours. Link Layer are replacing core fibre damaged by Siza Water.

Date - 16/11/2020 09:23 - 23/11/2020 08:44

Last Updated - 16/11/2020 09:25

Vumatel Scheduled Change| Cape Town (Resolved)

Affecting Other - Vumatel Scheduled Change| Cape Town | Priority - Critical

Good day,

Please be advised of the following scheduled change.

Change Reference:

#1309

Start Date:

18 November 2020 @ 00h00

End Date:

18 November 2020 @ 04h00

Area/s Affected:

Eden Park
Kuilsrivier North
Kuilsrivier South
Kuilsrivier West
Protea Height East
Protea Heights West

Network Type Affected:

Active Ethernet

Change Description:

Network Infrastructure Migration

Change Impact:

Residents will have no connectivity during this time

Date - 18/11/2020 00:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:54

Vumatel Scheduled Change | Ottery North (Resolved)

Affecting Other - Vumatel Scheduled Change | Ottery North | Priority - Critical

Good day,

Please be advised of the following scheduled change.

Change Reference:

#1296

Start Date:

19 November 2020 @ 08h00

End Date:

19 November 2020 @ 17h00

Area/s Affected:

Ottery North

Adamastor Road

Cariad Road

Monowarr Road

Woodlands Road

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity during this time

Date - 19/11/2020 08:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:53

TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais Steyn Park (Resolved)

Affecting Other - TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais S | Priority - Critical

Schedule Start Dates/Times:

16.11.2020 – 23:00

Schedule End Dates/Times:

17.11.2020 – 02:00

Change Control Type:

Planned Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

03:00:00

Affected Area:

Greenstone:

Emerald Estate

Waterstone Park

Pebble Creek

Aloe Place

Strelitzia Estate

Modderfontein:

Lakeside Village

Thornhill Estate

Longmeadow

Parts of Eastleigh & Marais Steyn Park

Date - 16/11/2020 23:00 - 23/11/2020 08:44

Last Updated - 13/11/2020 09:52

Vumatel | Bothasig | Power Failure (Resolved)

Affecting Other - Vumatel | Bothasig | Power Failure | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference: #3754

Network Incident Description: Power Failure

Network Incident Grade: Major

Region Affected: Cape Town

Area/s Affected: Bothasig

Network Type Affected: Active Ethernet

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians are en-route to investigate

Date - 12/11/2020 17:20 - 23/11/2020 08:44

Last Updated - 12/11/2020 17:58

Fibre break | Bryanston East sector 3 (Resolved)

Affecting Other - Fibre break | Bryanston East sector 3 | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

3687

Network Incident Description:

Fibre break

Network Incident Grade:

Low

Region Affected:

Johannesburg

Area/s Affected:

Bryanston East sector 3

Bryanston Drive

Mount Street

Eccleston Crescent

Earling Crescent

Cross Road

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Date - 06/11/2020 11:24 - 13/11/2020 09:51

Last Updated - 06/11/2020 11:24

T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni (Resolved)

Affecting Other - T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni | Priority - Critical

TT Connect are currently experiencing no connectivity / limited service in parts of Beyerspark, Benoni

Streets affected

Kranskop Street and surrounding streets

Date - 04/11/2020 14:03 - 13/11/2020 09:51

Last Updated - 04/11/2020 14:04

TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg | Priority - Critical

TT CONNECT are currently experiencing no connectivity / limited service in parts of Atlasville, Boksburg

Streets affected

Fiscal Street, Kwikkie Street, Sun Street, Reier Street and surrounding streets

Technicians have been dispatched. Updates will follow.

Date - 04/11/2020 13:49 - 13/11/2020 09:51

Last Updated - 04/11/2020 13:50

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni | Priority - Critical

Dear TT Connect Partner,

We have identified a link fault that has been affecting parts of the Benoni area.

Engineers are investigating the intermittent/speed fault. ETR: 12:30 PM today.

Date - 02/11/2020 12:40 - 04/11/2020 13:50

Last Updated - 02/11/2020 12:40

TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas (Resolved)

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas | Priority - Critical

TT Connectt are currently experiencing no connectivity / limited service in parts of the network.

TT Connect Engineers are investigating the fault. Updates will follow.

Date - 31/10/2020 17:10 - 04/11/2020 13:50

Last Updated - 31/10/2020 17:24

TT Connect | General | Emergency Maintenance (Resolved)

Affecting Other - TT Connect | General | Emergency Maintenance | Priority - Critical

TT Connect have scheduled emergency Network Maintenance to resolve continued network outages affecting their network.

Network maintenance is scheduled between 23:00 (31 October 2020) and 01:00 (01 November 2020).

Please note that you may experience intermittent connectivity during this maintenance window.

Web sQuad engineers will be monitoring services to ensure all services are restored.

Date - 31/10/2020 23:00 - 18/02/2021 00:48

Last Updated - 31/10/2020 17:23

TT Connect Service Notice Interruption: Lakefield, Benoni (Resolved)

Affecting Other - TT Connect Service Notice Interruption: Lakefield, Benoni | Priority - Critical

Dear TT Connect Partner,

TT Connect Technicians are currently investigating a power failure to the exchange in some parts of the Benoni area (Lakefield), updates will follow.

Date - 21/10/2020 08:53 - 30/10/2020 13:26

Last Updated - 21/10/2020 08:55

FTTH - JHB - Maintenance (Resolved)

Affecting Other - FTTH - JHB - Maintenance | Priority - Critical

Dear Web sQuad Client

Web sQuad will be conducting maintenance on critical infrastructure in the JHB region

Date: 21 October 2020

Time: 00:00-01:00

Expected downtime: 20-30 minutes per affected area

Reason: Critical Core software upgrades

Date - 21/10/2020 00:00 - 21/10/2020 00:40

Last Updated - 21/10/2020 00:39

Netstream Outage (Resolved)

Affecting Other - Netstream Outage | Priority - Critical

Good Day

Kindly note that we currently have multiple sites offline in Alberton.

We have escalated the issue with our backhaul providers as soon as we have feedback on what the issue is we will update you.

Kindly see below of sites that are currently offline:

Bassonia Rock

Saxon Hof

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montagu

Montagu 1

Preston Place

Rose Gardens

Date - 19/10/2020 15:19 - 21/10/2020 08:55

Last Updated - 19/10/2020 15:20

TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale (Resolved)

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale | Priority - Critical

Dear TT Connect Partner,

We are currently experiencing no connectivity / limited service in the following areas:

Illiondale, Edenvale

Technician has been dispatched. Updates will follow.

Regards,

TT Connect

Date - 15/10/2020 15:59 - 19/10/2020 15:20

Last Updated - 15/10/2020 15:59

TT Connect SERVICE INTERUPTION NOTICE: Benoni (Resolved)

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Benoni | Priority - Critical

Dear TT Connect Partner,

We are currently experiencing no connectivity / limited service in the following areas: Benoni

Technicians have been dispatched. Updates will follow.

Date - 15/10/2020 15:57 - 19/10/2020 15:20

Last Updated - 15/10/2020 15:59

Emergency Link Layer Maintenance in Salt Rock (Resolved)

Affecting Other - Emergency Link Layer Maintenance in Salt Rock | Priority - Critical

Good day

Please note Link Layer will be completing emergency maintenance at their Salt Rock POP at 10:00 am expected downtime 30 minutes.

Date - 09/10/2020 10:00 - 15/10/2020 16:00

Last Updated - 09/10/2020 08:29

Fibre Break| Johannesburg North (Resolved)

Affecting Other - Fibre Break| Johannesburg North | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference:

#3280

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Johannesburg North

· Market Street

· Post Office Street

· Rose Street

· Middle Street

· Church Street

· School Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Date - 08/10/2020 11:54 - 06/02/2021 09:14

Last Updated - 08/10/2020 11:54

Octotel | Rondebosch (Resolved)

Affecting Other - Octotel | Rondebosch | Priority - Critical

Octotel Engineers will be performing Hardware maintenance at their Rondebosch node.

Date: 23 September 2020

Time: 00:00 - 04:00

Expected downtime: 2 hours

Service affecting: Clients will have no connectivity during this time

Octotel engineers will be monitoring services during this time to ensure services are restored.

Date - 23/09/2020 00:00 - 18/02/2021 00:48

Last Updated - 22/09/2020 22:07

Evotel | Krugersdorp (Resolved)

Affecting Other - Evotel | Krugersdorp | Outage | Priority - Critical

Please note, Evotel is currently experiencing Backhaul issues in Krugersdorp. They currently have their technicians out investigating the issue.

Evotel do not have an ETA as of yet but will update you once an ETA has been received or issue is resolved.

Date - 22/09/2020 21:55 - 15/10/2020 16:00

Last Updated - 22/09/2020 21:56

Evotel Network Outage (Resolved)

Affecting Other - Outage - Randfontein and parts of Krugersdorp | Priority - Critical

Good Day,

Please kindly note, we are aware of the current outage in Randfontein and parts of Krugersdorp. Our technicians have been dispatched for resolution.

We will update the community and we do apologise for the inconvenience.

Kind Regards

Web sQuad Team

Date - 21/09/2020 08:13 - 19/10/2020 15:20

Last Updated - 21/09/2020 08:18

WACS Route Maintenance (Resolved)

Affecting Other - WACS Route Maintenance | Priority - Critical

International Transit Notification:
One of our upstream providers has picked up on an issue and will be conducting Emergency maintenance on their WACS path tomorrow:
Date: 17 September 2020
Time: SAST 09:00 - 17:00

We will steer traffic via our other transit providers during this time - there remains a risk of elevated latency as some traffic may route via the East Coast.

Date - 17/09/2020 09:00 - 17/09/2020 15:58

Last Updated - 17/09/2020 15:05

MTN Call Routing Issue (Resolved)

Affecting Other - VOIP Services | MTN Inbound and Outbound Calls | Priority - Critical

Dear Web sQuad Voice Client

MTN are experiencing outages on interconnects facing various networks. Unfortunately Voice traffic between our network and theirs has been affected by this. They are currently working to resolve this issue. We have not received an ETR.

Voice Team

Web sQuad

Date - 17/09/2020 08:00 - 22/09/2020 21:56

Last Updated - 17/09/2020 10:17

Fibre Break| Johannesburg North (Resolved)

Affecting Other - Fibre Break| Johannesburg North | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#3280

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Johannesburg North

· Market Street

· Post Office Street

· Rose Street

· Middle Street

· Church Street

· School Street

· Selbourne Street

· Oosterland Avenue

· Pritchard Street

· Victoria Street

· Carlton Street

· Conduit Street

· Westminster Road

· Government Road

· Short Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians will continue with repairs in the morning

Date - 12/09/2020 09:06 - 22/09/2020 21:57

Last Updated - 12/09/2020 09:07

Netstream Emergency Maintenance (Resolved)

Affecting Other - Netstream Emergency Maintenance | Priority - Critical

Please note that Netstream's backhaul providers are conducting emergency unscheduled maintenance.

Date - 12/09/2020 08:58 - 22/09/2020 21:57

Last Updated - 12/09/2020 09:00

Vumatel Scheduled Change | Rynfield (Resolved)

Affecting Other - Vumatel Scheduled Change | Rynfield | Priority - Critical

Good Day,

Please be advised of the following schedule change.

Change Reference:

#1056

Start Date:

14 September 2020 @ 10h00

End Date:

16 September 2020 @ 17h00

Area/s Affected:

Rynfield

· Hartshorne Street

· Pretoria Road

· Reid Street

Network Type Affected:

Active Ethernet

Change Description:

Dome Joint repair

Change Impact:

Clients will experience intermittent connectivity during this time

Date - 14/09/2020 10:00 - 22/09/2020 21:57

Last Updated - 11/09/2020 15:13

Vumatel Scheduled Change | Kensington (Resolved)

Affecting Other - Vumatel Scheduled Change | Kensington | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#1011

Start Date:

15 September 2020 @ 09h00

End Date:

17 September 2020 @ 16h00

Area/s Affected:

Kensington - Please refer to the attached list for the Streets affected by this change

Network Type Affected:

GPON

Change Description:

Feeder Cable replacement

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 15/09/2020 09:00 - 22/09/2020 21:57

Last Updated - 11/09/2020 15:13

Vumatel | Protea Heights | Service Outage (Resolved)

Affecting Other - Vumatel | Protea Heights | Service Outage | Priority - Critical

Vumatel are currently experiencing the following outage:

Network Incident Reference: #3261Network

Incident Description: Hardware Failure

Network Incident Grade: MajorRegion

Affected: Cape TownArea/s

Affected: Proteaheights-west

Type Affected:Active Ethernet

Resident Impact:Residents have no connectivity

Network Incident Status:Technicians are en-route to investigate

Date - 05/09/2020 19:46 - 22/09/2020 21:57

Last Updated - 05/09/2020 19:49

Fibre Break | Sundowner (Resolved)

Affecting Other - Fibre Break | Sundowner | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#3243

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Sundowner

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 04/09/2020 10:34 - 22/09/2020 21:57

Last Updated - 04/09/2020 10:34

Vumatel Hardware failure | Kuilsrivier-south (Resolved)

Affecting Other - Vumatel Hardware failure | Kuilsrivier-south | Priority - Critical

Network Incident Reference:

#3235

Network Incident Description:

Hardware failure

Network Incident Grade:

Low

Region Affected:

Cape Town

Area/s Affected:

kuilsrivier-south

Network Type Affected:

Active Ethernet

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Technicians have restored services

Date - 04/09/2020 10:21 - 22/09/2020 21:57

Last Updated - 04/09/2020 10:22

Power failure | Buccleuch (Resolved)

Affecting Other - Power failure | Buccleuch | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#3232

Network Incident Description:

Power failure

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Buccleuch

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 04/09/2020 09:48 - 22/09/2020 21:57

Last Updated - 04/09/2020 09:49

Vumatel Scheduled Change | Senderwood (Resolved)

Affecting Other - Vumatel Scheduled Change | Senderwood | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#897

Start Date:

08 September 2020 @ 09h00

End Date:

27 October 2020 @ 17h00

Area/s Affected:

Senderwood

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 08/09/2020 09:00 - 02/11/2020 12:40

Last Updated - 28/08/2020 09:32

Vumatel Scheduled Change| Edgemead (Resolved)

Affecting Other - Vumatel Scheduled Change| Edgemead | Priority - Critical

Good Day,

Please be advised of the following schedule change.

Change Reference:

#966

Start Date:

03 September 2020 @ 08h00

End Date:

03 September 2020 @ 17h00

Area/s Affected:

Edgemead

Cairn Close

Klaassenkop Close

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity on one of the days during thi

Date - 03/09/2020 08:00 - 11/09/2020 15:13

Last Updated - 28/08/2020 09:31

Openserve Outage (Resolved)

Affecting Other - Openserve Outage | Priority - Critical

Good day,

Please note that there Openserve traffic in all regions are not receiving throughput or authentication issues. Openserve is currently investigating and we will provide furhter feedback as soon as we receive it.

Date - 18/08/2020 17:27 - 28/08/2020 09:30

Last Updated - 18/08/2020 17:29

Netstream Outage/Fibre break (Resolved)

Affecting Other - Nestream Outage/Fibre Break The Straight | Priority - Critical

Please be advised Netstream has reported that there has been a fibre break effecting -

The Straight

Technicians have been dispatched to site and we will provide updates as soon as we have feedback.

Date - 18/08/2020 10:21 - 28/08/2020 09:30

Last Updated - 18/08/2020 10:35

Netstream - Sites Offline (Resolved)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised that The Straight is still currently offline.

The issue has been re-escalated and a technician has been dispatched to site to test the equipment and reboot all the equipment.

Will update again as soon as we have an update.

Kind Regards,

Date - 18/08/2020 10:16 - 28/08/2020 09:30

Last Updated - 18/08/2020 10:32

Octotel Outage - Strand (Resolved)

Affecting Other - Octotel Outage - Strand | Priority - Critical

We are aware that connectivity to Octotel Strand Node is currently compromised. Upon investigation, the teams have found that our network is affected by a break on the side of our metro provider feeding their node. We have requested an update and will advise as soon as we have received a response.

Date - 03/08/2020 16:52 - 28/08/2020 09:30

Last Updated - 03/08/2020 16:56

Emergency Change | Lower Umhlanga (Resolved)

Affecting Other - Emergency Change | Lower Umhlanga | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#850

Start Date:

01 August 2020 @ 08h00

End Date:

01 August 2020 @ 16h00

Area/s Affected:

Lower Umhlanga

Streets Affected:

· Ridge Road

· Durban View Road

· Stanley Grace Crescent

· Marine Drive

· Chartwell Drive

· Eastmoor Crescent

· Burnham Drive

· Forest Drive

· Michel Avenue

· Loerie Crescent

MDU's Affected:

· Ezulwini

· Kayalanga

· Sand Piper Cove

· Marine Terraces

· Indigo

· Coral Head

· Il Palazzo

· Manzini

· Marine Mews

· San Marina

· The Cove

· The Dunes La Lucia

· The Lighthouse Quarter

· The Zone

Network Type Affected:

Active Ethernet

Change Description:

Emergency Feeder cable replacement requested by our fibre provider

Change Impact:

Residents will have no connectivity during this time

Date - 01/08/2020 08:00 - 28/08/2020 09:30

Last Updated - 31/07/2020 15:27

Octotel Network Notice - Athlone Node Maintenance (Resolved)

Affecting Other - Octotel Network Notice - Athlone Node Maintenance | Priority - Critical

Octotel will be performing hardware maintenance at their Athlone Node environment.

The maintenance is scheduled for:

Date: Tuesday, 4th August 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30mins

During this time customers may experience intermittent connectivity, packet loss and high latency.

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.

Date - 04/08/2020 03:00 - 28/08/2020 09:30

Last Updated - 31/07/2020 15:25

Vumatel Emergency Change | Lower Umhlanga (Resolved)

Affecting Other - Vumatel Emergency Change | Lower Umhlanga | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#850

Start Date:

01 August 2020 @ 08h00

End Date:

01 August 2020 @ 16h00

Area/s Affected:

Lower Umhlanga

Streets Affected:

· Ridge Road

· Durban View Road

· Stanley Grace Crescent

· Marine Drive

· Chartwell Drive

· Eastmoor Crescent

· Burnham Drive

· Forest Drive

· Michel Avenue

· Loerie Crescent

MDU's Affected:

· Ezulwini

· Kayalanga

· Sand Piper Cove

· Marine Terraces

· Indigo

· Coral Head

· Il Palazzo

· Manzini

· Marine Mews

· San Marina

· The Cove

· The Dunes La Lucia

· The Lighthouse Quarter

· The Zone

Network Type Affected:

Active Ethernet

Change Description:

Emergency Feeder cable replacement requested by our fibre provider

Change Impact:

Residents will have no connectivity during this time

Date - 01/08/2020 08:00 - 31/07/2020 15:25

Last Updated - 28/07/2020 10:07

Emergency Network Notification (Resolved)

Affecting Other - WACS Cable Emergency Change | Priority - Critical

Emergency Network Notification (At Risk):

We have just been notified by our upstreams that WACS will be conducting emergency maintenance this evening.

Maintenance Window: 20:00 - 01:00 (5 hours)

Effect: Should there be any outages, we will fail over to the EASSy path - users will experience increased latency during this time

We will, as always, be monitoring this closely to ensure things run smoothly.

Date - 27/07/2020 20:00 - 31/07/2020 15:25

Last Updated - 27/07/2020 17:49

Emergency Network Maintenance - Durban (Resolved)

Affecting Other - Emergency Network Maintenance - Durban | Priority - High

Dear Web sQuad Client

We are required to implement emergency maintenance in Durban. Services may be momentarily affected by these changes during the above window.

We apologise for the inconvenience caused.

The Web sQuad team

Date - 25/07/2020 14:00 - 26/07/2020 13:17

Last Updated - 25/07/2020 14:07

Fibre break | Rosebank and Mowbray (Resolved)

Affecting Other - Fibre break | Rosebank and Mowbray | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2962

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Rosebank and Mowbray

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 23/07/2020 09:26 - 24/07/2020 09:16

Last Updated - 23/07/2020 09:26

Vumatel Scheduled Change | Sandown, Morningside & Riverside (Resolved)

Affecting Other - Vumatel Scheduled Change | Sandown, Morningside & Riverside | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#782

Start Date:

23 July 2020 @ 02h00

End Date:

23 July 2020 @ 06h00

Area/s Affected:

Sandown
Morningside
Riverside

Network Type Affected:

GPON

Change Description:

Backhaul Link migration

Change Impact:

Residents will have no connectivity during this time

Date - 23/07/2020 02:00 - 24/07/2020 09:16

Last Updated - 16/07/2020 16:08

Vumatel Scheduled Change | Vorna Valley (Resolved)

Affecting Other - Vumatel Scheduled Change | Vorna Valley | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#795

Start Date:

25 July 2020 @ 08h00

End Date:

26 July 2020 @ 18h00

Area/s Affected:

Vorna Valley

Network Type Affected:

GPON

Change Description:

Fibre cable replacement

Change Impact:

Residents will experience intermittent connectivity during this time

--

Date - 25/07/2020 08:00 - 28/07/2020 10:06

Last Updated - 16/07/2020 15:48

Vumatel Scheduled Change | Savoy (Resolved)

Affecting Other - Vumatel Scheduled Change | Savoy | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#793

Start Date:

21 July 2020 @ 08h00

End Date:

23 July 2020 @ 20h00

Area/s Affected:

Savoy

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will experience intermittent connectivity on one of the days during the change window

Date - 21/07/2020 08:00 - 28/08/2020 09:30

Last Updated - 16/07/2020 15:47

Vumatel Fibre Break | Lansdowne & Kenwyn (Resolved)

Affecting Other - Vumatel Fibre Break | Lansdowne & Kenwyn | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#2919

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Lansdowne & Kenwyn

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 16/07/2020 15:26 - 20/07/2020 14:34

Last Updated - 16/07/2020 15:45

Vumatel Fibre Break | Valmary Park (Resolved)

Affecting Other - Vumatel Fibre Break | Valmary Park | Priority - Critical

Good Day,

We are experiencing the following network incident,

Network Incident Reference:

#2920

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Valmary Park :

Durbanville Avenue

Malan Steet

Mills Street

Rodger Street

Lindenberg Avenue

Derby Avenue

Van Der Byl Avenue

Van Der Westhuize Avenue

Magnolia Crescent

Bond Avenue

Starke Street

Rodger Street

Lindenberg Avenue

Louw Street

Benurban Road

Simonsberg Road

Dalsig Way

Oxford Street

Greenville Close

Hugo Street

Panorama Avenue

Jacaranda Street

Baxter Avenue

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 16/07/2020 15:21 - 20/07/2020 14:34

Last Updated - 16/07/2020 15:22

Vumatel Fibre Break | Quellerina (Resolved)

Affecting Other - Vumatel Fibre Break | Quellerina | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#2925

Network Incident Description:

PoP down

Network Incident Grade:

Major

Area/s Affected:

Quellerina

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are enroute to investigate

Date - 16/07/2020 15:21 - 16/07/2020 16:08

Last Updated - 16/07/2020 15:21

POP Down | Wynberg Cape Town (Resolved)

Affecting Other - POP Down | Wynberg Cape Town | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

Network Incident #2911

Network Incident Description:

POP Down

Network Incident Grade:

Major

Area/s Affected:

Wynberg

Network Type Affected:

Active ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 15/07/2020 10:40 - 16/07/2020 15:20

Last Updated - 15/07/2020 10:40

TT Connect Emergency Maintenance (Resolved)

Affecting Other - TT Connect Emergency Maintenance | Priority - Critical

Schedule Start Dates/Times:

16.07.2020 – 08h30

Schedule End Dates/Times:

16.07.2020 – 16h00

Change Control Type:

Emergency Maintenance

Service Impact:

Yes

Expected Downtime:

03:00:00

Expected Duration:

07:30:00

Area:

Glen Lodge, Palliser Road, Eden Glen

Description:

The TT Connect team needs to perform maintenance in the exchange to cater for additional equipment.

Summary:

Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer’s connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.

Date - 16/07/2020 08:30 - 20/07/2020 14:34

Last Updated - 15/07/2020 10:39

Vumatel Fibre break | Helderkruin (Resolved)

Affecting Other - Vumatel Fibre break | Helderkruin | Priority - Critical

Good Day,

We are experiencing the following network incident:

Network Incident Reference:

#2893

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Helderkruin

· Veronica Street

· Watson Street

· Grosskopf Street

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs.

Date - 13/07/2020 10:56 - 20/07/2020 14:34

Last Updated - 13/07/2020 10:56

Vumatel Hardware failure | Fontainebleau (Resolved)

Affecting Other - Vumatel Hardware failure | Fontainebleau | Priority - Critical

Good Day,

We are experiencing the following network incident:

Network Incident Reference:

#2897

Network Incident Description:

Hardware failure

Network Incident Grade:

Major

Area/s Affected:

Fontainebleau

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Date - 13/07/2020 10:55 - 20/07/2020 14:34

Last Updated - 13/07/2020 10:56

Octotel Network Notice - Emergency Metro Cape Gate Maintenance (Resolved)

Affecting Other - Octotel Network Notice - Emergency Metro Cape Gate Maintenance | Priority - Critical

Our metro provider has scheduled emergency network maintenance on our back haul servicing Cape Gate node.

The Emergency Maintenance is scheduled for:

Date: Thursday, 16 July 2020

Time: 05:00 - 07:00 AM
Duration: 2 Hours

During this time customers may experience intermittent connectivity, packet loss and high latency.

Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Date - 16/07/2020 05:00 - 16/07/2020 15:20

Last Updated - 10/07/2020 11:49

Vumatel Scheduled Change | Tamboerskloof (Resolved)

Affecting Other - Vumatel Scheduled Change | Tamboerskloof | Priority - Critical

Good Day,

Please note that the change has been rescheduled for the following date and time.

Change Reference:

#744

Start Date:

16 July 2020 @ 23h59

End Date:

17 July 2020 @ 06h00

Area/s Affected:

Tamboerskloof

· Oranjezicht

Network Type Affected:

Active Ethernet

Change Description:

3-Phase Generator Upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 16/07/2020 12:59 - 20/07/2020 14:34

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Vorna Valley (Resolved)

Affecting Other - Vumatel Scheduled Change | Vorna Valley | Priority - Critical

Good Day,

Please be advised of the following change.

Change Reference:

#775

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 18h00

Area/s Affected:

Vorna Valley

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 15/07/2020 09:00 - 16/07/2020 15:21

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Bothasig (Resolved)

Affecting Other - Vumatel Scheduled Change | Bothasig | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#770

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 17h00

Area/s Affected:

Bothasig

Botma Street

Elbrecht Street

Vreem Street

Network Type Affected:

Active Ethernet

Change Description:

Retractornet Replacement

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 15/07/2020 09:00 - 16/07/2020 15:21

Last Updated - 10/07/2020 10:00

Vumatel Scheduled Change | Greenside (Resolved)

Affecting Other - Vumatel Scheduled Change | Greenside | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#746

Start Date:

15 July 2020 @ 09h00

End Date:

14 August 2020 @ 17h00

Area/s Affected:

Greenside

Network Type Affected:

Active Ethernet

Change Description:

New Switch Upgrade & Migration

Change Impact:

Residents will experience intermittent connectivity for one of the days during this change window

Date - 15/07/2020 09:00 - 28/08/2020 09:30

Last Updated - 10/07/2020 09:59

Vumatel Scheduled Change | Melrose | Melrose Estate (Resolved)

Affecting Other - Vumatel Scheduled Change | Melrose | Melrose Estate | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#762

Start Date:

14 July 2020 @ 08h00

End Date:

14 July 2020 @ 18h00

Area/s Affected:

Melrose

Melrose Estate

Network Type Affected:

Active Ethernet

Change Description:

Dome Joint Installation

Change Impact:

Residents will have no connectivity during this time

Date - 14/07/2020 08:00 - 15/07/2020 10:39

Last Updated - 10/07/2020 09:58

Vumatel Scheduled Change | Discovery | Florida (Resolved)

Affecting Other - Vumatel Scheduled Change | Discovery | Florida | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#752

Start Date:

14 July 2020 @ 08h00

End Date:

17 July 2020 @ 18h00

Area/s Affected:

Discovery

Hugo Naude Lane

Lucas Bull Road

Margery Place

Peter Wenning Street

Celeste Crescent

Fiona Street

Honeyball Avenue

Lucas Lane

Marion Road

Maud Summer Close

Robinson Avenue

Struben Avenue

Walker Avenue

Allen Wells Road

Gordon Collins Crescent

Trichard Avenue

Winifred Street

Steynberg Avenue

Fifth Avenue

Gildea Avenue

Lys Avenue

Du Toit Street

Syd Dwyer RoadAnstruther Street

Kliprand Street

Volschenk Lane

Sarah Street

Constance Street

Circle Street

Wemmer Drive

Bantjies Street

Kruger Avenue

Anstruth Street

Arcadia Avenue

Diagonal Street

Nourse Street

Approach Avenue

Beit Street

De Waru Avenue

Clarendon Drive

Contance Street

Fountain Street

Rene Avenue

Simmer Street

Christiaan De Wet Road

Ferreira Street

Ontdekkers Road

Eaton Road

Argyll Street

Cutten Street

Sir George Grey Street

Eighth Avenue

Raath Street

Kilburn Street

Van Riebeek Crescent

De Wet Street

Eckstein Street

Groom Avenue

Pitts Avenue

The Cut

Layon Terrace

Hoy Street

Bok Avenue

Mitchell Avenue

Harrison Street

Eufees Avenue

Marbeth Pretorius Street

Florida

Aster Street

Jasmine Street

Diana Crescent

Barry Hertzog Drive

Petunia Street

Olivier Street

Church Street

6th Avenue

Sage Street

1st Avenue

2nd Street

Louis Botha Drive

Sauer Street

Lelie Street

1st Street

The High Way

Teater Street

Orchid Street

Danie Malan Avenue

Golf Club Terrace

Ontdekkers Road

Larkspur Street

Highway Street

Keith Avenue

Diana Crescent

Aandblom Street

Groenewald Street

Madeline Street

Macinerney Avenue

Stiglingh Street

Olympus Street

Gordan Street

Patrick Duncan Avenue

Goldman Street

Network Type Affected:

GPON

Change Description:

Backhaul Link Cable Replacement

Change Impact:

Residents will have no connectivity on one of the days during this time

Date - 14/07/2020 08:00 - 20/07/2020 14:34

Last Updated - 10/07/2020 09:57

Network Outage (Resolved)

Affecting Other - Network Outage | Priority - Critical

We are aware of an outage currently impacting all connectivity serivces in Johannesburg.

Our senior engineers are working on resolving this with urgency.

We apologise for the inconvenience.

Kind Regards,

Date - 07/07/2020 21:32 - 07/07/2020 22:02

Last Updated - 07/07/2020 21:33

Vumatel Fibre Break - Umhlanga (Resolved)

Affecting Other - Vumatel Fibre Break - Umhlanga | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#2863

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Umhlanga

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 07/07/2020 08:33 - 15/07/2020 10:40

Last Updated - 07/07/2020 08:33

Netstream - Alberton Area - Intermittent Service (Resolved)

Affecting Other - Netstream - Alberton Area - Intermittent Service | Priority - Critical

Kindly note that Nestream will be conducting Scheduled Maintenance today due to the intermitted connectivity at the estates listed below.

Nestream will be conducting maintenance today between 16:00 and 16:30, expected down time to be 30 minutes.

Kindly see below of sites that will be affected:

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montagu

Montagu 1

Preston Place

Rose Gardens

Date - 02/07/2020 12:55 - 15/07/2020 10:40

Last Updated - 02/07/2020 12:55

Fibre Break |Bryanston East Sector 2 (Resolved)

Affecting Other - Fibre Break |Bryanston East Sector 2 | Priority - Critical

Good Day,

We are experiencing the following network incident:

Network Incident Reference:

#2835

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Bryanston East Sector 2
-Jacaranda Avenue
-Boekenhout Crescent
-Cedar Avenue
-Borrowdale Road
-Elm Road
-Cypress Road
-Cedar Avenue
-East Hertford Road
-Northleigh Crescent
-Oak Avenue
-Poplar Avenue

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 01/07/2020 12:11 - 07/07/2020 08:32

Last Updated - 01/07/2020 12:11

Fibre break | Risiville (Resolved)

Affecting Other - Fibre break | Risiville | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident:

Network Incident Reference:

#2807

Network Incident Description:

Fibre Break

Network Incident Grade:

Low

Area/s Affected:

Risiville

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Date - 26/06/2020 09:22 - 07/07/2020 08:33

Last Updated - 26/06/2020 09:23

Octotel Network Notice - Emergency Network Maintenance - Strand Node (Resolved)

Affecting Other - Octotel Network Notice - Emergency Network Maintenance - Strand Node | Priority - Critical

Octotel Fibre infrastructure has been damaged by an independent Contractor who is currently trenching in the Strand area.

They are required to replace our ducts and cable on site as the road is being widened.

Octotel Engineers have prepared the newly installed ducts and refloated the new fibre cable this morning which will require to be respliced.

The Emergency maintenance is scheduled for:

Date: Friday, 26 June 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30minss

During this time customers may experience intermittent connectivity, packet loss and high latency.

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.

We sincerely apologise for the inconvenience that may be caused

Date - 26/06/2020 03:00 - 07/07/2020 08:33

Last Updated - 25/06/2020 12:57

Fibre break | Constantia Kloof (Resolved)

Affecting Other - Fibre break | Constantia Kloof | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

Network Incident #2789

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Villa La Montagne

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 24/06/2020 10:07 - 25/06/2020 12:57

Last Updated - 24/06/2020 10:07

Vumatel Outage (Resolved)

Affecting Other - Outage - Randburg and Surrounding Areas | Priority - Critical

Good Day,

Please be advised that there is a Vumatel Outage affecting the outer Randburg areas:

Olivedale

Northworld

Bryanston

Lenasia

We will provide further updates when available.

Kind Regards,

Date - 22/06/2020 17:11 - 07/07/2020 08:33

Last Updated - 22/06/2020 17:34

Fibre Break (Resolved)

Affecting Other - Fibre Break | Priority - Critical

Good day,

Vumatel are experiencing the following network incident:

Network Incident Reference:

#2764

Network Incident Description:

Fibre break

Area/s Affected:

Kuilsrivier South:

Koekoek street

Bloemkolk street

Network Type Affected:

Active Ethernet

Current Resident Impact:

No connectivity

Current Network Incident Status:

Technicians are busy with repairs.

Date - 18/06/2020 09:59 - 19/06/2020 09:59

Last Updated - 22/06/2020 16:50

Octotel Outage (Resolved)

Affecting Other - Octotel Outage | Priority - Critical

Good day,

Please note that Octotel is currently experiencing a network outage throughout Cape Town due to their back haul link being down. We will provide further updates as we receive them.

We apologise for the inconvenience.

Date - 19/06/2020 09:45 - 22/06/2020 16:49

Last Updated - 19/06/2020 09:49

Vumatel Scheduled Change | Cape Town | Master Node (Resolved)

Affecting Other - Vumatel Scheduled Change | Cape Town | Master Node | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#687

Start Date:

22 June 2020 @ 00h00

End Date:

26 June 2020 @ 04h00

Area/s Affected:

Cape Town

Edgemead

Boston

Bothasig

Monte Vista

Oakdale

Panorama

Parow North

Richmond

Table View South

Table View North

Tygerdal/ Goodwood

Kenridge

Aurora

Crest

Langeberg/ Sonstraal Hoogte

Stellenberg

Uitzicht

Valmary

Vierlanden

Tamboerskloof

Oranjezicht

Network Type Affected:

Active Ethernet

Change Description:

Master Node Cabinet Cleanup

Change Impact:

Residents will experience intermittent connectivity but only between 00h00 & 04h00 on each day during this change window

Date - 22/06/2020 00:00 - 07/07/2020 08:33

Last Updated - 18/06/2020 17:49

Octotel Emergency Maintenance (Resolved)

Affecting Other - Octotel Emergency Maintenance | Priority - Critical

Good day,

Octotel is undergoing emergency mainetance to replace a cable damaged three weeks ago by an independent contractor.

We apologise for the inconvenience.

Date - 18/06/2020 07:30 - 18/06/2020 17:49

Last Updated - 18/06/2020 08:46

Fibre Break | Saxonwold (Resolved)

Affecting Other - Fibre Break | Saxonwold | Priority - Critical

Good day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2718

Network Incident Description:

Fibre Break

Area/s Affected:

Saxonwold

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Our fibre infrastructure was damaged by a third party contractor.
Technicians are busy with repair however our infrastructure remains at risk as the third party contractor is still working in the area.

Date - 09/06/2020 16:23 - 11/06/2020 09:31

Last Updated - 10/06/2020 08:41

Fibre Break | Sandown (Resolved)

Affecting Other - Fibre Break | Sandown | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#2721

Network Incident Description:

Fibre Break

Area/s Affected:

Sandown

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 09/06/2020 16:23 - 11/06/2020 09:31

Last Updated - 10/06/2020 08:41

Fibre break | Senderwood (Resolved)

Affecting Other - Fibre break | Senderwood | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2725

Network Incident Description:

Fibre break

Network Incident Grade:

Major

Area/s Affected:

Senderwood (Huddlepark)

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are en-route to investigate

Date - 09/06/2020 16:20 - 10/06/2020 08:42

Last Updated - 09/06/2020 16:23

Vumatel Emergency Change | Bryanston (Resolved)

Affecting Other - Vumatel Emergency Change | Bryanston | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#668

Start Date:

06 June 2020 @ 04h00

End Date:

06 June 2020 @ 06h00

Area/s Affected:

Bryanston

Network Type Affected:

GPON

Change Description:

Urgent configuration changes required on the OLT

Change Impact:

Residents will have no connectivity during this time

Date - 06/06/2020 04:00 - 09/06/2020 09:45

Last Updated - 05/06/2020 13:33

Vumatel Scheduled Change | Cape Town (Resolved)

Affecting Other - Vumatel Scheduled Change | Cape Town | Priority - Critical

Good Day,

Please be advised of the following change.

Change Reference:

#640

Start Date:

09 June 2020 @ 04h00

End Date:

09 June 2020 @ 06h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

Adding in additional resiliency to the Active Ethernet Core Network in Cape Town, by introducing LAG across multiple devices, the outage will be kept to a minimum. Should you experience any issues on the Active Ethernet in Cape Town after 06:00, please contact us.

Change Impact:

Residents will have no connectivity during this time

Date - 09/06/2020 04:00 - 09/06/2020 09:45

Last Updated - 04/06/2020 15:18

Vumatel Fibre Break | Rivonia (Resolved)

Affecting Other - Vumatel Fibre Break | Rivonia | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident:

Network Incident Reference:

#2684

Network Incident Description:

Fibre break

Area/s Affected:

Rivonia

Network Type Affected

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 03/06/2020 16:11 - 04/06/2020 15:18

Last Updated - 03/06/2020 16:12

Vumatel Outage -Northwold, Bromhof, Sundowner & Randpark Ridge (Resolved)

Affecting Other - Vumatel Outage -Northwold, Bromhof, Sundowner & Randpark Ridge | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference:

#2685

Network Incident Description:

Suspected fibre break

Area/s Affected:

Bromhof
Northwold
Sundowner
Randpark Ridge

Network Type Affected:

Active Ethernet

Current Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Date - 03/06/2020 13:50 - 04/06/2020 15:18

Last Updated - 03/06/2020 15:15

Vumatel OLTs Down| Hillcrest and Kloof (Resolved)

Affecting Other - Vumatel OLTs Down| Hillcrest and Kloof | Priority - Critical

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#2653

Network Incident Description:

OLTs down

Area/s Affected:

Hillcrest and Kloof

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Vendor Engineers have localised the fault and have started repairs

Date - 28/05/2020 09:10 - 04/06/2020 15:18

Last Updated - 28/05/2020 09:10

Vumatel Scheduled Change | Weltevreden Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Weltevreden Park | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#593

Start Date:

25 May 2020 @ 08h00

End Date:

29 June 2020 @ 17h00

Area/s Affected:

Weltevreden Park

Network Type Affected:

Active Ethernet

Change Description:

New Switch Upgrade & Migration

Change Impact:

Residents will experience intermittent connectivity for one of the days during this change window

Date - 25/05/2020 08:00 - 04/06/2020 15:18

Last Updated - 25/05/2020 10:10

Vumatel Scheduled Change | Umdloti (Resolved)

Affecting Other - Vumatel Scheduled Change | Umdloti | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#617

Start Date:

27 May 2020 @ 04h00

End Date:

27 May 2020 @ 06h00

Area/s Affected:

Umdloti

Network Type Affected:

GPON

Change Description:

OLT Uplink to new Switch

Change Impact:

Residents will have no connectivity during this time

Date - 27/05/2020 04:00 - 27/05/2020 09:06

Last Updated - 25/05/2020 10:09

Vumatel Emergency Change | Radiokop (Resolved)

Affecting Other - Vumatel Emergency Change | Radiokop | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#629

Start Date:

26 May 2020 @ 04h00

End Date:

26 May 2020 @ 06h00

Area/s Affected:

Radiokop

Network Type Affected:

GPON

Change Description:

Emergency OLT Uplink board Replacement

Change Impact:

Residents will have no connectivity during this time

Date - 26/05/2020 04:00 - 27/05/2020 09:07

Last Updated - 25/05/2020 10:08

Fibre Break| Blairgowrie (Resolved)

Affecting Other - Fibre Break| Blairgowrie | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2614

Network Incident Description:

Fibre Break

Area/s Affected:

Blairgowrie

Equity Drive

Caithness Road

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Date - 19/05/2020 10:22 - 19/05/2020 12:49

Last Updated - 19/05/2020 10:23

Fibre break | Birchleigh (Resolved)

Affecting Other - Fibre break | Birchleigh | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2604

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Birchleigh

· Avril Street

· Lydia Street

· Yvette Street

· Mynhardt Road

· Emberen Street

· Craig Street

· Frikkie Street

· Gabriel Street

· Rona Street

· Delmaine Street

· Hermo Street

· Dewald Street

· Zaria Crescent

· Pongola River Drive

· Amanda Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Date - 18/05/2020 11:08 - 19/05/2020 10:23

Last Updated - 18/05/2020 11:08

Fibre break | Weltevreden (Resolved)

Affecting Other - Fibre break | Weltevreden | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2608

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Weltevreden

· Jukskei Avenue

· Grand Prix Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Date - 18/05/2020 11:07 - 19/05/2020 10:23

Last Updated - 18/05/2020 11:07

Fibre Break| Quellerina (Resolved)

Affecting Other - Fibre Break| Quellerina | Priority - Critical

Vumatel are experiencing the following network incident:

Network Incident Reference:

#2589

Network Incident Description:

Fibre Break

Area/s Affected:

Quellerina

· Philips Avenue

· Lebombo Avenue

· Magalies Avenue

· Maluti Ave

· Cnr Lange St and Sneeu Ave

· Hortense Avenue

· Rolina Avenue

· Zandra Avenue

· Elma Avenue

· Mattoppo Avenue

· Drakens Avenue

· Peck Avenue

· Sneeu Avenue

· Aristata Avenue

· Drakens Avenue

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 09/05/2020 12:35 - 18/05/2020 11:07

Last Updated - 09/05/2020 12:35

Vumatel Scheduled Change | Buccleuch (Resolved)

Affecting Other - Vumatel Scheduled Change | Buccleuch | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#545

Start Date:

11 May 2020 @ 21h00

End Date:

12 May 2020 @ 07h00

Area/s Affected:

Buccleuch

Network Type Affected:

GPON

Change Description:

Fibre maintenance

Change Impact:

Residents will experience no connectivity during this time

Date - 11/05/2020 21:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 14:03

Vumatel Scheduled Change | Croydon & Bonaero Park (Resolved)

Affecting Other - Vumatel Scheduled Change | Croydon & Bonaero Park | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#545

Start Date:

11 May 2020 @ 21h00

End Date:

12 May 2020 @ 07h00

Area/s Affected:

Croydon

Bonaero Park

Network Type Affected:

Active Ethernet

Change Description:

Fibre maintenance

Change Impact:

Residents will experience no connectivity during this time

Date - 11/05/2020 21:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:38

Vumatel Scheduled Change | Savoy Waverley (Resolved)

Affecting Other - Vumatel Scheduled Change | Savoy Waverley | Priority - Critical

Good Day,

Please be advised of the following change.

Change Reference:

#498

Start Date:

12 May 2020 @ 09h00

End Date:

14 May 2020 @ 18h00

Area/s Affected:

Savoy Waverley

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will have intermittent connectivity during this time

Date - 12/05/2020 09:00 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:35

Netstream Outage - Alberton (Resolved)

Affecting Other - Netstream Outage - Alberton | Priority - Critical

Kindly note that Nestream have multiple sites that are currently down.

They have escalated the issue with their backhaul providers

Kindly see below of sites that are currently offline:

Saxon Hof

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montagu

Montagu 1

Preston Place

Rose Gardens

Date - 08/05/2020 13:33 - 18/05/2020 11:07

Last Updated - 08/05/2020 13:34

Vumatel OLT is down | Robertsham (Resolved)

Affecting Other - Vumatel OLT is down | Robertsham | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2586

Network Incident Description:

OLT is down

Area/s Affected:

Robertsham

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are en-route to investigate

--

Date - 08/05/2020 12:10 - 08/05/2020 13:15

Last Updated - 08/05/2020 12:10

Netstream Emergency Maintenance (Resolved)

Affecting Other - Netstream Emergency Maintenance | Priority - Critical

Kindly note that Netstream has advised that they have an emergency maintenance happening in Midrand, so the residents in all estates in Midrand may be affected.

Date - 28/04/2020 23:00 - 08/05/2020 13:15

Last Updated - 05/05/2020 10:30

Vumatel Emergency Change | West Rand (Resolved)

Affecting Other - Vumatel Emergency Change | West Rand | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#564

Start Date:

07 May 2020 @ 21h00

End Date:

08 May 2020 @ 07h00

Area/s Affected:

West Rand

Network Type Affected:

GPON

Change Description:

Fibre cable maintenance

Change Impact:

All West Rand residents will experience degraded services during this time

Date - 07/05/2020 21:00 - 09/05/2020 12:35

Last Updated - 04/05/2020 12:13

Fibre break | Sundowner (Resolved)

Affecting Other - Fibre break | Sundowner | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2552

Network Incident Description:

Fibre break

Area/s Affected:

Sundowner

Puttic avenue

Morganite street

Taurus road

Hardekool street

Leo avenue

Aquilla road

Keurboom street

Orion avenue

Apiesdoring street

Libra avenue

Worsboom street

Keurboom street

Gemini avenue

Vigro avenue

Cancer street

Pluto Close

Pisces street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Date - 28/04/2020 14:21 - 04/05/2020 12:13

Last Updated - 28/04/2020 14:21

Vumatel| Dunkirk Estate | Fibre Break (Resolved)

Affecting Other - Vumatel| Dunkirk Estate | Fibre Break | Priority - Critical

Vumatel are experiencing the following network incident:

Network Incident Reference:

#2544

Network Incident Description:

Fibre Break

Area/s Affected:

Dunkirk Estate

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 23/04/2020 14:07 - 24/04/2020 19:20

Last Updated - 25/04/2020 09:51

Vumatel | Olivedale | Fibre Break (Resolved)

Affecting Other - Vumatel | Olivedale | Fibre Break | Priority - Critical

Vumatel are experiencing the following network incident

Network Incident Reference: #2546

Network Incident Description: Fibre Break

Area/s Affected: Olivedale

keel street

Evans Road

Olive Road

kevin Road

President Fouche Road

David Street

Jacaranda Avenue

Beesvygie Street

Magnolia Street

Network Type Affected: Active Ethernet

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians are on-site localising the fault

Date - 24/04/2020 13:59 - 24/04/2020 19:21

Last Updated - 25/04/2020 09:51

Fibre Break | Olivedale (Resolved)

Affecting Other - Fibre Break | Olivedale | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2529

Network Incident Description:

Fibre Break

Area/s Affected:

· Olivedale

· Sharonlea

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 18/04/2020 13:36 - 22/04/2020 09:15

Last Updated - 20/04/2020 08:54

WACS Cable Break | UK | Intl. Affected (Resolved)

Affecting Other - International Traffic: Latency degraded | Priority - Critical

Confirmed Break: Submarine Cable Break on WACS. Ship en route to location of break.

ETR: 4 April 2020.

We have received reports of a Cable Break on WACS. This break has been localised to a portion of the cable system between Portugal and the UK.

Teams are currently diagnosing where the break is and whether it is terrestrial or submarine.
West coast routes services are affected by this break. This means you will experience slightly elevated latencies to International destinations. We have sufficient capacity on other cable systems, so we do not expect any degradation in services.
Updates to follow as we receive them.

Update 10:57: WACS Outage: The cut is on the cable belonging to TATA and is between Highbridge (UK) and Seixal (Portugal). There is no recent update on this matter further to the one above. So we're still waiting to find out if it's submarine or terrestrial and an ETR

Update 15:30: TATA is busy making arrangements for a cable repair vessel to attend to the sub-sea fault btw UK and Portugal. Once the vessel is loaded, it will take approx 3 days to reach site. We don't have any anticipate repair date at this point, but will share once obtained.

Update 19:00: Submarine Cable repair vessel Ile D'Aix is loaded with supplies and en route to the location of the cable break. ETA to location of break is 31 March 2020, 09:00 UTC. ETR to fix is between 31 March 2020 and 04 April 2020.

Up to date updates are available at the SA NREN Operational Updates twitter feed.

Date - 19/03/2020 08:54 - 04/04/2020 00:00

Last Updated - 19/04/2020 00:22

Power Failure| Stellenberg (Resolved)

Affecting Other - Power Failure| Stellenberg | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2523

Network Incident Description:

Power Failure

Area/s Affected:

Stellenberg-ds

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

There is a power failure in the area. Services will restore when power is restored

Date - 14/04/2020 15:43 - 16/04/2020 09:15

Last Updated - 14/04/2020 15:43

Hardware Failure | Ballito and Umdloti (Resolved)

Affecting Other - Hardware Failure | Ballito and Umdloti | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2520

Network Incident Description:

Hardware failure

Area/s Affected:

Ballito and Umdloti OLTs

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on site but are waiting for the rain to subside before they continue troubleshooting

Date - 14/04/2020 14:38 - 14/04/2020 17:26

Last Updated - 14/04/2020 15:17

Vumatel Scheduled Change | West Rand (Resolved)

Affecting Other - Vumatel Scheduled Change | West Rand | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#525

Start Date:

21 April 2020 @ 21h00

End Date:

22 April 2020 @ 07h00

Area/s Affected:

West Rand

Network Type Affected:

GPON

Change Description:

Fibre cable maintenance

Change Impact:

All West Rand residents will experience degraded services during this time

Date - 21/04/2020 21:00 - 22/04/2020 09:14

Last Updated - 09/04/2020 11:20

Fibre break | Kya Sands Estate (Resolved)

Affecting Other - Fibre break | Kya Sands Estate | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2512

Network Incident Description:

Fibre break

Area/s Affected:

Bloubosrand

· Kya Sands Estate

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Date - 09/04/2020 10:42 - 09/04/2020 17:00

Last Updated - 09/04/2020 11:19

Power Failure | North cliff (Resolved)

Affecting Other - Power Failure | North cliff | Priority - Critical

Good Evening,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2503

Network Incident Description:

Power Failure

Area/s Affected:

North cliff

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

There is a power failure in the area. Services will restore when power is restored

Date - 05/04/2020 20:03 - 06/04/2020 10:13

Last Updated - 05/04/2020 20:04

Vumatel Emergency Change| Bryanston (Resolved)

Affecting Other - Vumatel Emergency Change| Bryanston | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#516

Start Date:

03 April 2020 @ 04h00

End Date:

03 April 2020 @ 05h00

Area/s Affected:

Bryanston

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 03/04/2020 04:00 - 03/04/2020 09:48

Last Updated - 02/04/2020 17:27

Vumatel Emergency Change | West Rand (Resolved)

Affecting Other - Vumatel Emergency Change | West Rand | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#515

Start Date:

02 April 2020 @ 04h00

End Date:

02 April 2020 @ 05h00

Area/s Affected:

West Rand

Network Type Affected:

GPON

Change Description:

Backhaul Uplink Upgrade to increase capacity

Change Impact:

All West Rand residents will have no connectivity during this time

Date - 02/04/2020 04:00 - 02/04/2020 09:49

Last Updated - 01/04/2020 16:24

Vumatel Emergency Change | Bryanston & F (Resolved)

Affecting Other - Vumatel Emergency Change | Bryanston & Ferndale | Priority - Critical

Good Day,

Please note the revised change window for the following emergency change.

Change Reference:

#511

Start Date:

02 April 2020 @ 03h00

End Date:

02 April 2020 @ 05h00

Area/s Affected:

Bryanston & Ferndale

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 02/04/2020 03:00 - 02/04/2020 09:50

Last Updated - 01/04/2020 12:53

Vumatel Emergency Change | Dunkeld (Resolved)

Affecting Other - Vumatel Emergency Change | Dunkeld | Priority - Critical

Good Day,

Please note the revised change window for the following emergency change.

Change Reference:

#512

Start Date:

02 April 2020 @ 05h00

End Date:

02 April 2020 @ 06h00

Area/s Affected:

Dunkeld

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 02/04/2020 05:00 - 02/04/2020 09:50

Last Updated - 01/04/2020 12:52

Vumatel Emergency Change | Mowbray (Resolved)

Affecting Other - Vumatel Emergency Change | Mowbray | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#510

Start Date:

01 April 2020 @ 04h00

End Date:

01 April 2020 @ 05h00

Area/s Affected:

Mowbray

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 01/04/2020 04:00 - 01/04/2020 10:19

Last Updated - 31/03/2020 12:29

Vumatel Network Incident| Savoy (Resolved)

Affecting Other - Vumatel Network Incident| Savoy | Priority - Critical

Good Day,

We are experiencing the following network incident.

Network Incident Reference:

#2493

Network Incident Description:

Hardware failure

Area/s Affected:

Savoy

Network Type Affected:

GPON

Current Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Date - 31/03/2020 12:27 - 31/03/2020 12:29

Last Updated - 31/03/2020 12:27

Vumatel Emergency Change | Roodekrans (Resolved)

Affecting Other - Vumatel Emergency Change | Roodekrans | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#503

Start Date:

31 March 2020 @ 03h30

End Date:

31 March 2020 @ 04h30

Area/s Affected:

Roodekrans

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 31/03/2020 03:00 - 01/04/2020 10:20

Last Updated - 31/03/2020 09:36

Vumatel Emergency Change | Riverview (Resolved)

Affecting Other - Vumatel Emergency Change | Riverview | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#502

Start Date:

31 March 2020 @ 02h00

End Date:

31 March 2020 @ 03h00

Area/s Affected:

Riverview

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 31/03/2020 02:00 - 31/03/2020 09:37

Last Updated - 30/03/2020 09:07

Vumatel Emergency Change | Helderkruin (Resolved)

Affecting Server - host-s-01.wshost.co.za | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#504

Start Date:

31 March 2020 @ 05h00

End Date:

31 March 2020 @ 06h00

Area/s Affected:

Helderkruin

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 31/03/2020 05:00 - 31/03/2020 09:37

Last Updated - 30/03/2020 09:06

Vumatel Emergency Change | Florida Park (Resolved)

Affecting Other - Vumatel Emergency Change | Florida Park | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#505

Start Date:

31 March 2020 @ 04h00

End Date:

31 March 2020 @ 05h00

Area/s Affected:

Florida Park

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 31/03/2020 04:00 - 31/03/2020 09:37

Last Updated - 30/03/2020 09:03

Vumatel Emergency Change| Honeydew (Resolved)

Affecting Other - Vumatel Emergency Change| Honeydew | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#506

Start Date:

01 April 2020 @ 04h00

End Date:

01 April 2020 @ 05h00

Area/s Affected:

Honeydew

Network Type Affected:

GPON

Change Description:

Upgrade the uplink to the OLT to increase capacity

Change Impact:

Residents will have no connectivity during this time

Date - 01/04/2020 04:00 - 01/04/2020 10:20

Last Updated - 30/03/2020 09:02

Ferndale Ridge (Resolved)

Affecting Other - Ferndale Ridge | Priority - Critical

Good Day,
Vumatel are experiencing the following network incident

Network Incident Reference:

#2485

Network Incident Description:

Fibre break

Area/s Affected:

Ferndale Ridge

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Date - 27/03/2020 16:29 - 27/03/2020 22:00

Last Updated - 30/03/2020 08:21

Fibre Break| Northcliff (Resolved)

Affecting Other - Fibre Break| Northcliff | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

Network Incident Reference:

#2481

Network Incident Description:

Fibre break

Area/s Affected:

Northcliff

Frederick Drive

Anderson Avenue

Ebony Drive

Lily Avenue

Senior Drive

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Date - 24/03/2020 09:41 - 25/03/2020 00:00

Last Updated - 30/03/2020 08:21