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KZN- outage (Resolved) Critical

Affecting Other - outage

  • 10/05/2024 10:30 - 14/05/2024 13:56
  • Last Updated 10/05/2024 11:25

Network Outage :

 

We're aware of an outage impacting customers in KZN. We're actively working to restore services and will provide further updates as soon as possible.

Thank you for your patience.

 

we are pleased to say this has been resolved.

 

WeFNO | Paarl | Outage (Resolved) High

Affecting Other - WeFNO | Paarl | Outage

  • 18/04/2024 11:00 - 18/04/2024 14:16
  • Last Updated 18/04/2024 13:13

Dear Client

 

We are aware of an outage affecting various WeFNO services in Paarl.

There is currently a vendor backhaul issue resulting in degraded services and downtime in the area. Teams are currently investigating the fault, no ETR as yet.

Thank you for your patience and understanding

Bergvliet-Bergendyl (Resolved) Critical

Affecting Other - outage

  • 18/04/2024 09:34 - 18/04/2024 11:35
  • Last Updated 18/04/2024 09:38

Good Day,

 

we are aware of an outage affecting bergvliet and bergendyl 

please note techs are investigating the matter.

 

 

Major | KZN | Multiple L2 Vendors (Resolved) Critical

Affecting Other - Major | KZN | Multiple L2 Vendors

  • 17/04/2024 10:13 - 17/04/2024 13:00
  • Last Updated 17/04/2024 16:04

Region: KZN

Services Affected: DFA, Link Africa, Metrofibre, Vumatel GPON, Zoom Fibre and Link Layer

Additional Services Affected: CGNAT clients

Multiple vendors are currently experiencing faults on their networks due to outages. Affected networks are on site at Teraco Riverhorse and working on a resolution. 

 

KZN-Openserve and Lightstruck outage (Resolved) Critical

Affecting Other - outage

  • 17/04/2024 15:33 - 18/04/2024 09:35
  • Last Updated 17/04/2024 16:04

Good Day,

KZN- is experiencing an Openserve and Lightstruck outage 

The vendors are aware of the issue and investigating. No ETR has been provided as yet.

 

Thank you

 

 

Fynbos and The Vines | WeFNO | Backhaul Issue (Resolved) Critical

Affecting Other - Fynbos and The Vines | WeFNO | Backhaul Issue

  • 09/03/2024 16:30 - 14/03/2024 14:58
  • Last Updated 09/03/2024 17:59

The backhaul vendor supplying WeFNO estates in Kraaifontein is experiencing a fault on their redundant path. The primary route is down due to a fault, and traffic is running over a backup path. However this backup path is experiencing issues too.

WeFNO are following up with the backhaul vendor.

We don't have an ETR at this point.

Thanks for your understanding

Graceland Service Outage (Resolved) Critical

Affecting Other - Outage

  • 29/02/2024 10:51 - 29/02/2024 14:08
  • Last Updated 29/02/2024 14:08

We are aware of an outage currently affecting services at Graceland Estate.

Our team is investigating the cause and every effort is being made to resolve this as soon as possible.

Currently no ETR is available.

UPDATE 13:37
Technicians are on site at the provider POP and working to resolve.

No ETR available.

UPDATE 14:07

Service has been restored

Service Disruption - Oxford (Resolved) Critical

Affecting Other - Outage

  • 29/02/2024 10:53 - 29/02/2024 14:08
  • Last Updated 29/02/2024 14:08

We are aware of an outage currently affecting services at Oxford.

Our team is investigating the cause and every effort is being made to resolve this as soon as possible.

Currently no ETR is available.

UPDATE 13:37
Technicians are on site at the provider POP and working to resolve.

No ETR available.

UPDATE 14:07

Service has been restored

Metrofibre | General | Outage (Resolved) High

Affecting Other - Metrofibre | General | Outage

  • 07/02/2024 07:00 - 29/02/2024 10:51
  • Last Updated 23/02/2024 09:21

We're currently aware of a Metrofibre outage impacting services in Gauteng, North West, and Mpumalanga. MFN engineers are investigating the issue, and we're awaiting an estimated time for resolution (ETR).

Outage Type: Major NNI

Affected Regions: Metrofibre Gauteng, North West and Mpumalanga

Affected Vendor: Metrofibre 

Current Status: In-Progress

Estimate Time to Repair - Not Provided Yet

Update: 08:45 - MFN Technicians are on-site and troubleshooting.

Update: 08:58 - Services are starting to be restored. MFN is still busy with their technicians and repairs.

WeFNO | Paarl - Outage (Resolved) High

Affecting Other - WeFNO | Paarl - Outage

  • 31/01/2024 17:14 - 31/01/2024 18:45
  • Last Updated 31/01/2024 18:53

  • Outage confirmed: Yes

Outage Type: Backhaul Outage

Affected Vendor: DFA

Current Status: Services are restored. Teams are monitoring for link stability

ETR: 19:00

Updates:

18:16: Teams have confirmed that the outage is related to a backhaul issue in the area. This has been escalated to the Vendor for further investigation

18:45: Link Restored. Teams are monitoring for link stability

 

Vumatel, Evotel Gauteng | Logical Failure (Resolved) Critical

Affecting Other - Vumatel, Evotel Gauteng | Logical Failure

  • 03/12/2023 20:20 - 03/12/2023 23:30
  • Last Updated 04/12/2023 04:59

Dear Client

 

Update 21:00

We are aware of a logical failure affecting Reflex. Affected networks include Vumatel Aerial, Evotel, Netstream and Openfibre services in Gauteng - the outage is related to a common backhaul provider

Teams are currently investigating. No ETR has been provided as yet.

 

Thank you for your patience.

 

Update 21:10: services seem to have fully restored

Update 21:20: Services are down again

Update 23:30: Services Fully restored and stable

 

Thank you

Vumatel | Cape Town | Multiple PoPs down | #19378 (Resolved) High

Affecting Other - Vumatel - Cape Town

  • 19/10/2023 15:35 - 23/11/2023 13:15
  • Last Updated 19/10/2023 20:01

Latest feedback: Services have been restored.  Technicians are still on site investigating the root cause further.

Network Incident Reference:

#19378

Network Incident Description:

Multiple PoPs down

Network Incident Grade:

Critical

Regions Affected:

Cape Town

Area/s Affected:

  • Bothasig
  • Edgemead
  • Monte Vista
  • Panorama
  • Parow North
  • Richmond Estate
  • Summergreens
  • Tableview South
  • Tableview North
  • Tygerdal

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are en-route to investigate

Vumatel | Cape Town | Multiple PoPs down | #19024 (Resolved) High

Affecting Other - Vumatel - Cape Town

  • 28/09/2023 18:43 - 23/11/2023 13:15
  • Last Updated 28/09/2023 19:01

UPDATE: Please note this has now been resolved.

 

Vumatel is experiencing the following network incident.

Network Incident Reference:

#19024

Network Incident Description:

Multiple PoPs down

Network Incident Grade:

Critical

Regions Affected:

Cape Town

Area/s Affected:

  • Bothasig
  • Edgemead
  • Monte Vista
  • Panorama
  • Parow North
  • Richmond Estate
  • Summergreens
  • Tableview South
  • Tableview North
  • Tygerdal

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are investigating the root cause

 

Vumatel - Aerial (GPON) Networks - JHB | Outage (Resolved) Critical

Affecting Other - Vumatel - Aerial (GPON) Networks - JHB | Outage

  • 28/07/2023 14:34 - 09/08/2023 19:54
  • Last Updated 28/07/2023 14:36

Dear Client

Vumatel are currently experiencing an outage across their GPON (Aerial) Network in Gauteng

All services in JHB and surrounds are affected

Vumatel is currently investigating.

 

WECOM - Graceland Estate - Power Issue (Resolved) Critical

Affecting Other - WECOM - Graceland Estate - Power Issue

  • 28/07/2023 00:33 - 09/08/2023 19:54
  • Last Updated 28/07/2023 14:34

We are aware of an outage affecting Graceland Estate during Load Shedding.

The Inverter solution on site has been damaged by ongoing power outages and load shedding.

Teams are aiming to replace the faulty unit today, 28 July 2023

Thank you for your understanding.

Frogfoot | JHB | Outage (Resolved) Critical

Affecting Other - Frogfoot | JHB | Outage

  • 14/05/2023 11:15 - 09/08/2023 19:54
  • Last Updated 14/05/2023 11:42

Dear Customer

We are aware of an outage affecting Frogfoot services in Johannesburg

Frogfoot are currently investigating the fault

No ETR as yet.

Thank you

Vuma | Gauteng | Core and Village (Resolved) Critical

Affecting Other - Vuma | Gauteng | Core and Village

  • 11/04/2023 14:08 - 14/05/2023 11:42
  • Last Updated 11/04/2023 14:10

This incident has been resolved.  

 

Network Incident Reference:

#15612

Network Incident Description:

Logical failure

Network Incident Grade:

Critical

Area/s Affected:

Vuma Village

  • All areas in Gauteng

 

Vuma Reach

  • Hospital View
  • Norkem
  • Kaalfontein
  • Chloorkop

 

Vuma Core

  • Pomona

Network Type Affected:

Vuma Core; Vuma Reach & Vuma Village

Current Resident Impact:

Connectivity has stabilised

Residents connected to the Fourways node on the Vuma Village network have restored

Current Network Incident Status:

Vuma engineers are monitoring 

 

Evotel Network Maintenance (Resolved) Critical

Affecting Other - Evotel Network Maintenance

  • 12/03/2023 00:00 - 10/09/2023 13:06
  • Last Updated 10/03/2023 17:07

 

Network Maintenance this Sunday morning.

Evotel Network Maintenance 

 


All areas 
Client affecting

12 March 2023 - 12 March 2023
00:00 - 05:00 

Please note, upgrades to the network are being implemented this weekend by our upstream providers. 
All clients will unfortunately experience downtime
.
We sincerely apologise for the short notice, updates will be provided if delays do occur.

 

Network Outage (Resolved) Critical

Affecting Other - Network Outage

  • 06/03/2023 17:20 - 10/03/2023 17:05
  • Last Updated 06/03/2023 17:41

Good day, 

 

Please note our backhaul provider in Paarl is currently experiencing a network outage. 

 

They are busy investigating and we will provide an update on ETR as soon as we receive it. 

Vumatel | JHB | GPON Services down (Resolved) High

Affecting Other - Vumatel | JHB | GPON Services down

  • 28/02/2023 07:00 - 28/02/2023 09:47
  • Last Updated 28/02/2023 07:35

Good Day,

 

Vumatel are experiencing the following network incident

 

Network Incident Reference:

#14741

Network Incident Description:

Logical failure

Network Incident Grade:

Critical

Area/s Affected:

All GPON Core services terminating in Johannesburg 

Network Type Affected:

Vuma GPON Core

Current Resident Impact:

Resident have no connectivity

Current Network Incident Status:

Vendor Engineers are investigating

 

Vumatel | Vorna Valley | Scheduled Change (Resolved) Medium

Affecting Other - Vumatel | Vorna Valley | Scheduled Change

  • 07/02/2023 08:02 - 10/09/2023 13:06
  • Last Updated 04/02/2023 10:04

Good Day, 

  

Please be advised of the following scheduled Vumatel change. 

  

Change Reference: 

#8699

Start Date: 

07 February 2023 @ 08h00 

End Date: 

17 February 2023 @ 18h00 

Area/s Affected: 

  • Vorna Valley
Change Grade: Major

Network Type Affected: 

GPON Core

Change Description: 

Client migration 

Change Impact: 

Residents will have no connectivity during this time 

 

Vumatel | Scheduled Change | Polokwane (Resolved) High

Affecting Other - Vumatel | Scheduled Change | Polokwane

  • 08/02/2023 22:00 - 10/09/2023 13:06
  • Last Updated 04/02/2023 10:02

Good Day, 

  

Please be advised of the following scheduled Vumatel change. 

  

Change Reference: 

#8733

Start Date: 

08 February 2023 @ 22h00 

End Date: 

08 February 2023 @ 23h59 

Area/s Affected: 

  • Polokwane
Change Grade: Major

Network Type Affected: 

GPON Core

Change Description: 

DWDM infrastructure move 

Change Impact: 

Residents will have no connectivity during this time 

Openserve Outage (Resolved) Critical

Affecting Other - Openserve Outage

  • 03/02/2023 16:00 - 03/02/2023 20:30
  • Last Updated 03/02/2023 20:49

Dear Clients, 

 

We are currently observing a network outage on Openserve in the Gauteng region. 

 

Our team are currently investigating and we will provide further updates. 

 

Update: Teams have isolated the fault

JHB | AEX - Vumatel, Evotel, Openfibre | Outage (Resolved) Critical

Affecting Other - JHB | AEX - Vumatel, Evotel, Openfibre | Outage

  • 12/01/2023 15:40 - 12/01/2023 19:10
  • Last Updated 12/01/2023 20:41

We are aware of an issue affecting all Vumatel, Evotel, AEX services in Gauteng.
Event Type
Network Incident
Root Cause
Logical Failure
Root Cause inflicted by
Vendor
Grade
Critical
Event Comments
Thu 12th January 2023 - 19:09:04
Path B restored. Services are restoring. We are monitoring. Path A - backhaul provider found another disconnection that needs to be resolved
 
Thu 12th January 2023 - 17:45:55
Connectivity Path A � Backhaul provider technicians are localising the point of break Connectivity Path B � Backhaul provider technicians have identified the location of the break and are enroute to evaluate
 
Thu 12th January 2023 - 16:28:22
Reflex are experiencing dual connectivity failure to their data centre. They are escalating to their providers to resolve.
Thu 12th January 2023 - 16:02:31
GPON Core link in Gauteng experienced a traffic drop, we have escalated to Reflex to investigate.

Google Services Degradation (Youtube) (Resolved) High

Affecting Other - Google Services Degradation (Youtube)

  • 29/12/2022 13:26 - 12/01/2023 16:23
  • Last Updated 29/12/2022 16:31

We are aware of an ongoing issue affecting Google Services, specifically Youtube. This has resulted in a degraded user experience on Mobile and desktop for some Youtube videos (buffering and slow loading content).

We have investigated this issue and it seems to be related to Google transit issues due to reduced capacity on Google's Johannesburg network. Content from Web sQuad's Google cache servers is unaffected. This issue is affecting all local Google peers (networks who peer with Google in South Africa).

We are closely monitoring the situation and our engineers (as well as multiple other networks) have escalated the issue to Google's network team for further investigation. Google have confirmed they are currently investigating the issue, but have not provided any updates in this regard.

Vumatel | Scheduled | Fairlands (Resolved) Critical

Affecting Other - Vumatel | Scheduled | Fairlands

  • 29/11/2022 04:00 - 04/02/2023 10:05
  • Last Updated 24/11/2022 17:49

Please be advised of the following scheduled change on Vumatel's Network:

 

Change Reference:

#8123

Start Date:

29 November 2022 @ 04h00

End Date:

29 November 2022 @ 06h00

Area/s Affected:

  • Fairlands
  • Reenboogland

Change Grade:

Major

Network Type Affected:

Active Ethernet

Change Description:

DWDM Network Configuration & patching

Change Impact:

Residents will have no connectivity during this time

Link Layer | Cresholme | Outage (Resolved) Critical

Affecting Other - Link Layer | Cresholme | Outage

  • 23/11/2022 18:03 - 24/11/2022 17:48
  • Last Updated 23/11/2022 18:04

Kindly note that the POP in Crestholme / Waterfall area is currently down.

Our upstream provider have confirmed they are investigating the backhaul. Please note a turn around time will be provided as soon as it becomes available.

Kindly notify your clients accordingly.

 

We thank you for your patience,

JHB Region | Core Network | Degraded performance (Resolved) Critical

Affecting Other - JHB Region | Core Network | Degraded performance

  • 15/11/2022 10:21 - 23/11/2022 18:02
  • Last Updated 23/11/2022 18:02

We are aware of a general issue affecting services from our JB1 DC, this includes FTTH services. Users may experience degraded performance, higher latency and occasional packet loss.

Our teams have identified the issue and are currently working on a resolution

No ETR has been provided yet

Thank you for your patience and understanding

 

Update 18/11/2022: Issue Resolved

Vumatel Network Incident #12680 | Power Failure | Quellerina (Resolved) Critical

Affecting Other - Vumatel Network Incident #12680 | Power Failure | Quellerina

  • 18/11/2022 17:51 - 23/11/2022 18:02
  • Last Updated 18/11/2022 17:52

Good Day,

 

Vumatel are experiencing the following network incident

 

Network Incident Reference:

12680

Network Incident Description:

Power Failure

Network Incident Grade:

Major

Area/s Affected:

Quellerina

Network Type Affected:

Vuma Core

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are en-route to investigate

 

 

Vuma Villages | Gauteng (Resolved) Medium

Affecting Other - Vuma Villages | Gauteng

  • 12/11/2022 08:19 - 23/11/2022 18:03
  • Last Updated 12/11/2022 08:20

Vumatel are experiencing the following network incident.

 

Network Incident Reference:

 #12542

Network Incident Description:

Logical Failure

Network Incident Grade:

Critical

Regions Affected:

Gauteng

Area/s Affected:

All Areas

Network Type Affected:

Vuma Village

Current Resident Impact:

Residents are experiencing intermittent connectivity or no connectivity

Current Network Incident Status:

Network engineers are investigating

 

 

Vumatel - Core Migration (Resolved) High

Affecting Other - Vumatel | National | GPON and Trenched

  • 26/10/2022 22:00 - 24/11/2022 17:49
  • Last Updated 26/10/2022 22:03

Dear client 

 

Vumatel and Web sQuad are completing a national network migration to Vumatel's new core infrastructure. Services may be temporarily interrupted as they are migrated and re-provisioned.

We look forward to a smooth and rapid maintenance window

Thank you for your support!

 

Vumatel | North Riding | Suspected Outage (Resolved) High

Affecting Other - Vumatel | North Riding | Suspected Outage

  • 08/10/2022 13:00 - 12/11/2022 08:19
  • Last Updated 08/10/2022 13:29

Dear Web sQuad Client

We are aware of a suspected Area outage in: North Riding on Vumatel

We have reported this to Vumatel for further investigation

Updates to follow

Vumatel | North Riding | Outage (Resolved) Critical

Affecting Other - Vumatel | North Riding | Outage

  • 01/10/2022 17:19 - 01/10/2022 19:56
  • Last Updated 01/10/2022 17:21

Dear Client

We are seeing an outage affecting Vumatel services in North Riding 

Vumatel have been notified to investigate further  

 

DFA and Vumatel | Tshwane, Centurion | Outage (Resolved) Critical

Affecting Other - DFA and Vumatel | Tshwane, Centurion | Outage

  • 28/09/2022 12:13 - 29/09/2022 19:47
  • Last Updated 28/09/2022 17:47

Network Incident Reference:

#11695

Network Incident Description:

Fibre Break

Network Incident Grade:

Major

Region Affected:

Tshwane

Area/s Affected:

  • Hertzner
  • Samrand
  • PTA CBD
  • Centurion
  • Moreleta Park
  • Montana
  • Midrand
  • Eersterust
  • Lynwood

Network Type Affected:

Vuma Reach, Vuma Village

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Vendor Engineers are still busy with repairs

 

Evotel | North Riding | Outage (Resolved) High

Affecting Other - Evotel | North Riding | Outage

  • 04/09/2022 09:00 - 04/09/2022 13:24
  • Last Updated 04/09/2022 13:24

Evotel are currently experiencing an area wide outage affecting North Riding in Gauteng. 

Evotel are aware of the outage. 

Teams are investigating. No ETR has been provided. 

 

FRG2112766: Network Impact Notification - Planned Change (Resolved) High

Affecting Other - Frogfoot Western Cape

  • 13/05/2022 13:18 - 24/11/2022 17:49
  • Last Updated 02/06/2022 08:34

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference:

FRG2112766

Change Title:

EVPN config improvements | Cape Town

Maintenance Type:

Standard

Maintenance Description:

EVPN config improvements, network upgrades

Technical Description:

EVPN config improvements, network upgrades

Impact Description:

Intermittent connectivity

Reason for change:

Network Upgrades

Probability of customer impact:

Certain

Maintenance Date and Time:

2022-05-24 22:00:00.0 to 2022-05-25 07:30:00.0

Change Status:

Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

 

Should you have any queries, please do not hesitate to contact our support desk:

Frogfoot | Western Cape | Intermittent Connectivity (Resolved) Critical

Affecting Other - Frogfoot | Western Cape | Intermittent Connectivity

  • 02/06/2022 07:00 - 21/07/2022 00:07
  • Last Updated 02/06/2022 08:33

Change Title: Emergency| EVPN Config upgrade | Core Switch | Cape Town - ROLL BACK

Maintenance Type: Emergency

Maintenance Description: Redeploy previous configuration and test - This is a rollback of change FRG2112766 (EVPN config improvements | Cape Town) in an attempt to stabilize the network while our vendor is investigating.

Technical Description: - ROLL BACK - Redeploy previous config script, and test. Cape Town Switches are currently being impacted by a software anomaly. The vendor is investigating, and will advise of future config deployments

Impact Description: Intermittent connectivity, with periods of hard down between 1-2 hours.

Outage | Evotel and Vumatel - Johannesburg (Resolved) Critical

Affecting Other - Outage | AEX - Evotel and Vumatel - Johannesburg

  • 31/05/2022 10:56 - 02/06/2022 08:33
  • Last Updated 31/05/2022 12:28

We are aware of an outage affecting various parts of Johannesburg on both Vumatel and Evotel's networks.

This outage affects Vumatel Aerial and Evotel GPON Services.

 

12:30 - Technicians are currently investigating the cause of the outage. No ETR supplied

Vumatel | Kuils Rivier | POP outage (Resolved) Critical

Affecting Other - Vumatel | Kuils Rivier | POP outage

  • 08/05/2022 09:30 - 31/05/2022 11:37
  • Last Updated 08/05/2022 17:12

Network Incident Reference:

 #9314

Network Incident Description:

PoP down

Network Incident Grade:

Major

Area/s Affected:

Kuilsrivier South

Network Type Affected:

 Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

11:00: The PoP has been damaged by fire.  The required teams are on site assessing the damages incurred.  

 

Once the assessment has been completed, we will reconvene to agree on the resolution plan.

 

13:30: The damage assessment is completed.

 

Engineers are preparing to do the following:

#  Implementing a temporary power feed

#  Restoring the permanent power supply feed

#  Pulling slack and re-splicing the damaged fibres

#  Start testing active equipment to determine which were and which were not damaged

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg (Resolved) Critical

Affecting Server - host-s-01.wshost.co.za

  • 20/04/2022 16:38 - 23/04/2022 10:48
  • Last Updated 20/04/2022 16:39

Dear TT Connect Partner, 

 

We are currently experiencing limited service / no connectivity in parts of Benoni and Boksburg, including Fiscal Street, Kwikkie Street, Sun Street, Bailey Street, Godwin Road, Sheridan Road, Starlight Street, Venice Place, Wordsworth Street, and surrounding areas are affected.

 

Technicians have been dispatched. Updates will follow.

 

Regards

 

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Bedforview (Resolved) Critical

Affecting Server - CloudDrive

  • 19/04/2022 16:25 - 23/04/2022 10:47
  • Last Updated 19/04/2022 16:26

Dear TT Connect Partner, 

 

We are currently experiencing no connectivity / limited service in parts of Bedforview including: Elizabeth, Marensky, Lavin, Allen, Sarita Villas and surrounding streets are affected.

 

Technicians have been dispatched. Updates will follow.

 

 

Regards

Lightstruck Fibre Break (Resolved) High

Affecting Other - Fibre Break

  • 19/04/2022 09:27 - 23/04/2022 10:47
  • Last Updated 19/04/2022 09:30

Please note there is a major outage for all Lightstruck clients in the Cape Town area, there is a fibre break that is currently being investigated. 

 

We will provide an update as soon as we receive more feedback from Lightstruck.

KZN - Regional Outage (Resolved) Critical

Affecting Other - KZN - Regional Outage

  • 12/04/2022 06:20 - 23/04/2022 10:47
  • Last Updated 12/04/2022 08:23

We are aware of various outages affecting internet services in KZN. Extensive flooding and landslides have caused significant damage to fibre routes in and out of the KZN region. NLD and metro routes are all affected. Updates to follow

Vumatel | JHB | Outages (Resolved) Critical

Affecting Other - Vumatel | JHB | Outages

  • 09/04/2022 12:40 - 12/04/2022 08:22
  • Last Updated 09/04/2022 12:59

We are aware of a large scale outage affecting various Vumatel Areas

Both trenched and Aerial areas are affected

Vumatel and AEX teams are currently investigating

KZN Regional Outage (Resolved) Critical

Affecting Other - KZN Regional Outage

  • 04/04/2022 14:13 - 04/04/2022 16:38
  • Last Updated 04/04/2022 17:39

We are experiencing a regional outage affecting KZN 

Multiple NLD failures have led to KZN being disconnected from CPT and JHB.

Various vendors are working on an urgent resolution.

No ETR has been provided

 

Vumatel Network Outage (Resolved) Critical

Affecting Other - Vumatel Network Outage

  • 02/04/2022 09:06 - 12/04/2022 08:22
  • Last Updated 02/04/2022 09:07

There is a Vumatel Network Outage affecting various parts of Johannesburg. Vumatel is investigating and we will provide further feedback. 

Evotel Outage (Resolved) Critical

Affecting Other - Network Outage

  • 24/03/2022 20:20 - 12/04/2022 08:22
  • Last Updated 24/03/2022 20:52

Evotel are currently experiencing outages in Krugersdorp and Randfontein - investigations are underway. No ETR has been provided yet. 



Vumatel | Vorna Valley | Outage (Resolved) Critical

Affecting Other - Vumatel | Vorna Valley | Outage

  • 17/03/2022 12:08 - 12/04/2022 08:22
  • Last Updated 17/03/2022 18:10

Vumatel are currently experiencing an outage affecting Vorna Valley

 

Residents may experience difficulties connecting during this time.

 

Vumatel techs are currently investigating. No ETR has been provided

Vumatel Trenched | National | DHCP issue (Resolved) Critical

Affecting Other - Vumatel Trenched | National | DHCP issue

  • 14/03/2022 21:32 - 17/03/2022 18:08
  • Last Updated 17/03/2022 18:08

Vumatel are experiencing a national outage affecting DHCP services on their trenched network. 

Their NOC are currently investigating the issue. Connectivity may drop during this time. 

Lightstruck | Hermanus | Outage (Resolved) Critical

Affecting Other - Lightstruck | Hermanus | Outage

  • 10/03/2022 22:31 - 11/03/2022 09:35
  • Last Updated 11/03/2022 15:05

Lightstruck are experiencing a General Network Outage affecting parts of Hermanus, Sandbaai and Onrus

Lightstruck are currently investigating the outage

ETR: Unspecified

Update: 07:30 (11/03): Technical teams are currently en route to the MCO to investigate.

Update: 09:35: Power issues isolated and services fully restored.

Octotel | Sea Point | Outage (Resolved) Critical

Affecting Other - Octotel | Sea Point | Outage

  • 12/02/2022 12:10 - 12/02/2022 12:11
  • Last Updated 12/02/2022 12:10

Octotel are aware certain customers connected to the Sea Point node are experiencing no connectivity. 

Customers connected in the following Roads may be affected: 

Saunders Road 
Ave La Croix 
Avenue protea 
Craigrownie Road 
Queens Rd 
Victoria Rd 
Surf Street 
Bay rd 
Ave St Louis Ave 
Beach Road 
Main Road 
Seacliff Rd 
Rocklands Road 
Milton Road

Octotel engineers are on route to investigate, Further updates to follow

NWI-8216 | Fibre Break|Kroonstad (Resolved) Critical

Affecting Other - GPON

  • 09/02/2022 07:59 - 12/02/2022 12:09
  • Last Updated 09/02/2022 08:02

Good Day,

 

We experienced the following system incident.

 

Event ID:
Current Status:
Repair In Progress
Start Time & Date:
Wed 09 Feb 2022 - 01:53
End Time & Date:
...

 

 
Current Status
Event Type
Network Incident
Reason
Fibre Break
Duration
5 hours, 36 minutes
Grade
Low
Service Impact
Impact
No connectivity
Product Type/s
Vuma Core
Network Type/s
GPON
Affected Areas
Affected City / Cities
Kroonstad (SC)
Affected Suburb/s
Kroonstad
Affected Streets / MDU's
Kroonstad

 

Lightstruck | Hermanus | Network Outage (Resolved) Critical

Affecting Other - Lightstruck | Hermanus | Network Outage

  • 07/02/2022 12:10 - 12/02/2022 12:08
  • Last Updated 07/02/2022 20:34

Lightstruck is currently experiencing an outage affecting various parts of Hermanus

Lighstruck are currently investigating this outage and will provide further updates as soon as the team localise the fault.

Update 20:30:

Update on Hermanus outage: Core network infrastructure was damaged by excavation work done by the local council. Repair and maintenance teams are working non stop to restore connectivity that is affecting certain clients. We hope to restore these clients in the next few hours.

Evotel | Eden Glen | Outage (Resolved) Critical

Affecting Other - Evotel | Eden Glen | Outage

  • 05/02/2022 08:00 - 12/02/2022 12:09
  • Last Updated 05/02/2022 12:10

Evotel Edenglan 

 

Kindly note the above mentioned network  is currently experiencing an outage. Teams are investigating the cause of the outage and we hope to return to normal service as soon as possible.

Openserve | Gauteng - Various areas offline (Resolved) Critical

Affecting Other - Openserve | Gauteng - Various areas offline

  • 03/02/2022 10:17 - 05/02/2022 12:10
  • Last Updated 03/02/2022 11:06

Dear Client

Openserve are experiencing a general outage in Gauteng which is affecting authentication and or throughput.

Openserve are currently investigating this outage. More updates to follow.

 

 

Durban Outage | Sibaya Connect (Resolved) Critical

Affecting Other - Network Outage

  • 05/01/2022 13:00 - 03/02/2022 11:09
  • Last Updated 05/01/2022 13:07

Good Day,

 

Please note our Vendor Sibaya Connect is experiencing a network issue in the Durban area.

 

Technicians are on route to investigate.

 

More feedback to follow.

 

Thank you

Octotel | Core Network (Resolved) Critical

Affecting Other - Octotel | All Areas | Core Network

  • 21/12/2021 13:51 - 05/02/2022 12:10
  • Last Updated 21/12/2021 14:52


Please Octotel are currently experiencing a core network outage impacting multiple areas.

Our core Engineers are currently investigating. Note we are treating this as a high priority and are working to restore services as soon as possible.

Further updates to follow.

Octotel Network Notice (Resolved) Critical

Affecting Other - Core Network - 21 December 2021

  • 21/12/2021 14:06 - 05/02/2022 12:11
  • Last Updated 21/12/2021 14:08

Dear Value Clients

Please we are currently experiencing a core network outage impacting multiple areas.

Our core Engineers are currently investigating. Note we are treating this as a high priority and are working to restore services as soon as possible.

Further updates to follow.

Kind Regards

Octotel Noc

Vumatel Trenched | KZN | General Outage (Resolved) Critical

Affecting Other - Vumatel Trenched | KZN | General Outage

  • 17/12/2021 12:07 - 05/02/2022 12:10
  • Last Updated 17/12/2021 12:07

We are aware of an outage affecting Vumatel Trenched services in KZN. Vumatel NOC are currently investigating.

Vumatel | Outage | Honeydew (Resolved) High

Affecting Other - Vumatel | Outage | Honeydew

  • 14/12/2021 21:04 - 17/12/2021 12:07
  • Last Updated 14/12/2021 23:06

Vumatel Are experiencing the following outage:

 

Current Status

Event Type

Network Incident

Reason: Fibre Break

Start time: 21:00

Service Impact: 

Impact: No connectivity

Product Type/s: Vuma Core

Network Type/s: GPON

 

Technicians are investigating, no ETR supplied

 

Outage|Rustenburg | No Connectivity/Intermittent (Resolved) Critical

Affecting Other - Network Outage

  • 13/12/2021 17:48 - 05/02/2022 12:11
  • Last Updated 13/12/2021 17:50

Dear Value Clients,

 

I trust this finds you well 

Please note that we experiencing an outage in Rustenburg 

Our technicians are investigating the issue 

 

We apologies for the inconvenience 

 

We will be in contact as soon as we have feedback 

 

Kind Regards

Outage | JHB | Partial | Degraded (Resolved) Critical

Affecting Other - Frogfoot - FRG1692457 Outage

  • 13/12/2021 16:20 - 05/02/2022 12:11
  • Last Updated 13/12/2021 17:25

Dear Value Clients

 

Please note that Frogfoot is experiencing the following Network Outage 

 

Start Date:2021-12-13 16:20:00.0

 

Impact:Intermittent

 

Region: Johannesburg



More Updates to follow 

Rustenburg Outage (Resolved) Critical

Affecting Other - General Outage

  • 07/12/2021 13:50 - 05/02/2022 12:11
  • Last Updated 07/12/2021 13:56

Dear Value Clients,

 

Please note that Evotel  is experiencing an outage in Rustenburg 

 

Evotel  technicians are investigating the issue 

 

We apologies for the inconvenience 

 

We update the notice board as soon as we have feedback 

 

Kind Regards

Octotel | Melkbosstrand | Outage (Resolved) Critical

Affecting Other - Octotel | Melkbosstrand | Outage

  • 03/12/2021 20:09 - 14/12/2021 23:06
  • Last Updated 03/12/2021 22:14

Notice from Octotel:

 

Customers connected to the below node are currently impacted.

Node: Melkbosstrand

Our teams are actively working to identify the fault and restore connectivity, Due to the nature of the fault we are unable to provide an ETA for resolution at this time.

 

We apologize for the inconvenience, Further updates to follow.

 

Rustenburg Outage (Resolved) High

Affecting Other - Network Outage

  • 01/12/2021 16:08 - 03/12/2021 22:14
  • Last Updated 01/12/2021 16:11

Dear Value Clients,

 

I trust this finds you well 

 

Please note that we experiencing an outage in Rustenburg 

 

Our technicians are investigating the issue 

 

We apologies for the inconvenience 

 

We will be in contact as soon as we have feedback 

 

Kind Regards

 

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Rynfield, Benoni. (Resolved) Critical

Affecting Other - General Outage

  • 23/11/2021 04:41 - 03/12/2021 22:15
  • Last Updated 23/11/2021 08:01

Good Day,

 

 

We are experiencing the following network incident.

 

We are currently experiencing no connectivity / limited service in parts of Rynfield, Benoni... including Millburn Street, and surrounding streets are affected.

 

We have dispatched a technician and confirmed that the exchange in this area is down due to a Power outage currently taking place and our backup batteries have depleted.

 

 

Regards

Network Incident #7214 | Fibre Break | Honeydew Ridge (Resolved) Critical

Affecting Other - Fibre Break

  • 22/11/2021 09:28 - 03/12/2021 22:15
  • Last Updated 22/11/2021 10:26

Good Day,

 

We are experiencing the following network incident.

 

 

Network Incident Reference:

#7214

Network Incident Description:

Fibre Break

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Honeydew Ridge

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

NWI-7216 Vumatel Honeydew Ridge Strubensvalley (Resolved) Critical

Affecting Other - Vuma Core

  • 20/11/2021 07:01 - 22/11/2021 08:31
  • Last Updated 21/11/2021 10:30

Good Day,

Vumatel are experiencing the following network incident

 

 

Event ID:
Current Status:
Technicians Returning to site to continue repairs
Start Time & Date:
Sat 20 Nov 2021 - 07:01
End Time & Date:
...

 

 
Current Status
Event Type
Network Incident
Reason
Fibre Break
Duration
4 hours, 59 minutes
Grade
Minor
Service Impact
Impact
No connectivity
Product Type/s
Vuma Core
Network Type/s
GPON

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Rynfield, Boksburg (Resolved) Critical

Affecting Other - General Outage

  • 20/11/2021 08:31 - 22/11/2021 08:31
  • Last Updated 20/11/2021 12:34

Dear Value Clients 

 

We are currently experiencing no connectivity / limited service in parts of Rynfield, Boksburg 

 

We have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place.

 

Regards

 

Update 12:33

 

Dear Value Clients 

 

Please be advised that the municipality is currently working on the power Issue that is affecting the exchanges, the estimated ETA is 2 hours before the internet can be restored more updates will follow.

 

 

 

Regards

Vumatel | Brenthurst | FibreBreak (Resolved) Critical

Affecting Other - Vumatel | Brenthurst | FibreBreak

  • 19/11/2021 17:19 - 03/12/2021 22:15
  • Last Updated 20/11/2021 10:22

Vumatel Event ID:

NWI-7208

Current Status:

Repair In Progress

Details:

Event Type: Network Incident

Reason: Fibre Break

Grade:Minor

Service Impact: Impact: No connectivity

Product Type/s: Vuma Core

Network Type/s: Active Ethernet

VOIP Network Outage (Resolved) Critical

Affecting Other - VIOP

  • 18/11/2021 08:00 - 20/11/2021 09:30
  • Last Updated 18/11/2021 09:34

Dear Valued Customers,

 

Good day We are experiencing a network outage affecting all inbound and outbound calls We are investigating the issue and are working on resolving the issue as soon as possible We will keep you updated with our progress.

 

Update: 9am: Network outage resolved.

 

Update 09:15am: Services are restored, but we are still seeing inbound voice quality issues from the affected upstream. Teams are currently investigating the issue.

 

Kind Regards 

Vumatel | North riding and Northgate | Outage (Resolved) High

Affecting Other - Vumatel | North riding and Northgate | Outage

  • 08/11/2021 22:16 - 18/11/2021 09:35
  • Last Updated 08/11/2021 23:19

Event ID:
Current Status:
Power Failure: Services Will Restore When Power Is Restored
Start Time & Date:
Mon 08 Nov 2021 - 22:16
Current Status
Event Type
Network Incident
Reason
Hardware Failure
Duration
...
Grade
Major
Service Impact
Impact
No connectivity
Product Type/s
Vuma Core
Network Type/s
GPON
Affected Areas
Affected City / Cities
Johannesburg
Affected Suburb/s
Northgate
Affected Streets / MDU's
 

Sites not loading (Resolved) Critical

Affecting Other - Network issue

  • 04/11/2021 17:52 - 08/11/2021 23:18
  • Last Updated 04/11/2021 17:56

Dear Clients, 

 

Please note we are aware of an issue on the network that certain sites are not loading. We are busy investigating and will provide feedback as soon as possible. 

 

We apologise for the inconvenience. 

JHB - General Maintenance (Resolved) Critical

Affecting Other - JHB Region - General Maintenance

  • 04/11/2021 01:00 - 04/11/2021 01:10
  • Last Updated 04/11/2021 01:12

Affected Service: Connectivity - Johannesburg Data Centre
Description:  Planned Core Maintenance
Impact: Intermittent Connectivity for all IP traffic transiting through our JHB Datacentre

Scope of Work:
Web sQuad Engineers will be upgrading the firmware on the core devices in the Johannesburg Data Centres.  Clients will experience intermittent connectivity during this time as this will require rebooting of the core network devices.

Activity Window:
Planned Event Start time: 01:00 / 4th November 2021
Planned Event End time: 02:00 / 4th November 2021

Back out Plan:
A tested and working spare device will be available to replace any device that breaks whilst its firmware is being upgraded. Engineers will restore the backed-up configuration to the spare unit and swap it with the broken device.

Netstream - Site offline - Saxon Hof (Resolved) Critical

Affecting Other - General Outage

  • 02/11/2021 11:53 - 04/11/2021 00:53
  • Last Updated 02/11/2021 11:54

Dear Valued Client,

Kindly note that we have a site currently offline in Alberton. 

We have escalated the issue with our backhaul providers.

The following sites are affected and are currently offline: 

  • Saxon Hof

 

 

Kind Regards,

 

Network Incident #6831 | Power Failure | Morningside (Resolved) High

Affecting Other - GPON

  • 25/10/2021 07:47 - 04/11/2021 00:53
  • Last Updated 25/10/2021 07:48

Good Day,


We are experiencing the following network incident
: 

 

 

 

Network Incident Reference:  

#6831

Network Incident Description:  

Power Failure

Network Incident Grade:  

Major

Region Affected:  

Johannesburg

Area/s Affected:  

Morningside

Network Type Affected:  

GPON 

Current Resident Impact:  

Residents have no connectivity

Current Network Incident Status:  

There is a power failure in the area.  Services will restore when power is restored

Network Incident #NWI-6715 | Ekurhuleni (Resolved) Critical

Affecting Other - Active Ethernet

  • 15/10/2021 08:40 - 04/11/2021 00:53
  • Last Updated 15/10/2021 08:44

Good Day,

 

We are experiencing the following network incident.

 

 

Network Incident Reference:

#NWI-6715

Network Incident Description:

Logical Failure

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Van Dyk Park

Network Type Affected:

Vuma Core

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are enroute to investigate

Vumatel | East Rand | Active Ethernet (Resolved) Critical

Affecting Other - Vumatel | JHB and Ekurhuleni | Active Ethernet

  • 12/10/2021 10:55 - 12/10/2021 11:58
  • Last Updated 12/10/2021 12:12

Vumatel are experiencing a large scale outage affecting the following areas:

Network Incident Reference:

#6651

Network Incident Description:

Logical Failure

Network Incident Grade:

Critical

Regions Affected:

Johannesburg & Ekurhuleni

Area/s Affected:

All areas in Johannesburg & Ekurhuleni

Network Type Affected:

Vuma Core

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are investigating

Durban Outage | Sibaya Connect (Resolved) Critical

Affecting Other - Network Outage

  • 12/10/2021 09:56 - 12/10/2021 11:28
  • Last Updated 12/10/2021 10:01

Good Day,

 

Please note our Vendor Sibaya Connect is experiencing a network issue in the Durban area.

 

Technicians are on route to investigate.

 

More feedback to follow.

 

Thank you

Scheduled Change #2310 | Olivedale (Resolved) High

Affecting Other - Scheduled Change #2310

  • 23/09/2021 08:00 - 04/11/2021 00:53
  • Last Updated 23/09/2021 10:41

 

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#2310

Start Date:

10 August 2021 @ 08h00

End Date:

30 September 2021 @ 17h00

Area/s Affected:

Olivedale

Network Type Affected:

Active Ethernet

Change Description:

PoP cleanup & Client Migration

Change Impact:

Clients will have no connectivity as per the attached schedules

 

 

Limited service in parts of Boksburg (Resolved) Critical

Affecting Other - TT Connect Network Outage

  • 21/09/2021 10:37 - 21/09/2021 12:50
  • Last Updated 21/09/2021 10:39

Dear Web SQuad Clients

 

We are currently experiencing no connectivity / limited service in parts of Boksburg including Leith road and Kwikkie street.

 

Technicians have been dispatched to investigate,

 

further communication to follow.

 

Thank you

Zoom Fibre | Bluff | Outage (Resolved) Critical

Affecting Other - Zoom Fibre | Bluff | Outage

  • 18/08/2021 20:20 - 18/08/2021 23:42
  • Last Updated 18/08/2021 22:07

Zoom Fibre is currently experiencing an outage affecting the Bluff POP. Zoom Fibre are investigating. No ETR as yet

Vumatel | Outage | North Riding (Resolved) Critical

Affecting Other - Vumatel | Outage | North Riding

  • 31/07/2021 21:00 - 01/08/2021 20:02
  • Last Updated 31/07/2021 23:46

Good Day,
 
Vumatel are experiencing the following network incident:
 
 
Network Incident Reference: #5838
Network Incident Description: Power failure 
Network Incident Grade: Major
Region Affected: Gauteng
Area/s Affected: Northriding
Network Type Affected: GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

Ocotel Metro Network Notice Update - Blouberg + Melkbos Node - 30 July 2021 (Resolved) Critical

Affecting Other - Octotel Outage

  • 30/07/2021 08:41 - 01/08/2021 20:04
  • Last Updated 30/07/2021 09:09

Morning All,


We are aware customers connected to the following nodes are currently down. 

Blouberg
Melkbos Strand

Octotel Engineers as well as our Metro Provider are on site investigating the root cause and will provide further feedback as soon as possible. 

Further updates to follow. 

Kind Regards

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Longmeadow, Modderfontein (Resolved) Critical

Affecting Other - Outage

  • 26/07/2021 08:18 - 26/07/2021 09:53
  • Last Updated 26/07/2021 08:19

Dear Valued Customer, 

 We are currently experiencing no connectivity / limited service in parts of Longmeadow, Modderfontein including Angus and surrounding streets.

 Due to power outage in the area and updates will follow.

 

Regards

Netstream - Site offline - Midrand (Resolved) Critical

Affecting Other - General Outage

  • 12/07/2021 15:16 - 01/08/2021 20:03
  • Last Updated 12/07/2021 15:21

Good Day,

Kindly note that we have sites currently offline in Midrand. 

Netstream engineers are still investigating and more updates to follow. 

The following sites are affected and are currently offline: 

  • Stonewood
  • Summit View
  • Coral wood

 

 Kind Regards,

Eden Glen Network Outage (Resolved) Critical

Affecting Other - FTTH Network Outage

  • 17/06/2021 10:55 - 01/08/2021 20:03
  • Last Updated 17/06/2021 12:38

Good day,

Please note we are aware of a connectivity issue in the Eden Glen region.

Evotel engineers are on route to investigate what is the issue.

We will update you once feedback is received.

 

Kind regards

Vumatel | Wendywood and Gallo Manor | Outage (Resolved) Critical

Affecting Other - Vumatel | Wendywood and Gallo Manor | Outage

  • 15/06/2021 20:54 - 01/08/2021 20:03
  • Last Updated 16/06/2021 19:55

Vumatel are experiencing the following network incident 

Update 19:54:

Network Incident Reference: 

5462 

Network Incident Description: 

Fibre Break 

Network Incident Grade: 

Major 

Region Affected: 

Johannesburg 

Area/s Affected: 

Wendywood and Gallo Manor 

Network Type Affected: 

Active Ethernet 

Current Resident Impact: 

Residents have no connectivity 

Current Network Incident Status: 

Technicians are still busy with repairs 

FTTB Link Africa General Outage (Resolved) Critical

Affecting System - FTTB Links

  • 14/06/2021 11:14 - 14/06/2021 15:40
  • Last Updated 14/06/2021 15:39

Dear Valued Client,

 

Link Africa is experiencing a general network failure resulting in widespread downtime across their network.

 

Their engineers are investigating this and will revert back ASAP. No ETR has been provided yet.

 

Kind Regards,

 

 

TT Connect | General | Outage (Resolved) Critical

Affecting Other - TT Connect | General | Outage

  • 14/06/2021 08:20 - 14/06/2021 15:40
  • Last Updated 14/06/2021 09:07

TT Connect are experiencing a general network failure resulting in widespread downtime across their network.

 

Please note that TT Connect are currently investigating this issue. 

 

Update: 09:05 - Services are mostly restored. Our teams are closely monitoring the situation.

 

 

Network Incident #5394 | Active Ethernet & GPON Core Services in Johannesburg (Resolved) Critical

Affecting Other - Active Ethernet & GPON Core

  • 10/06/2021 08:40 - 16/06/2021 19:55
  • Last Updated 10/06/2021 09:47

Good Day,

We are experiencing the following network incident.

Vumatel engineers are still investigating the root cause.

 

Network Incident Reference:

#5394

Network Incident Description:

Logical failure

Network Incident Grade:

Critical

Region Affected:

Johannesburg

Area/s Affected:

All Johannesburg areas

Network Type Affected:

Active Ethernet & GPON Core

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Engineers are investigating the root cause

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg. (Resolved) Critical

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg.

  • 19/05/2021 17:36 - 14/06/2021 08:57
  • Last Updated 19/05/2021 17:38

TT Connect are currently experiencing no connectivity / limited service in parts of Benoni and Boksburg they have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place. 

 

 

Downtime on Link Layer Network (Resolved) Critical
  • 13/05/2021 12:00 - 04/11/2021 18:00
  • Last Updated 11/05/2021 13:19

Good Day,

Please note there will be downtime on the Link Layer Network on Thursday 13th May from 12:00 to 16:00.

 

Clients in the following roads and MDU’s will be affected :

 

Chaka’s Cove

Chaka Sands

Chaka’s Heights

Chaka’s Terrace

Chakas Isle

Dolphin Close

Dolphin Crest

Iphala Road

Knox Road

Little Maritzburg Road

Odd numbers on Valley Road

Palm Sands

Paros

Portofino

Sea Breeze

Skiathos

The Village

The Villas

Villa Flamingo

 

Kind Regards,

Web sQuad Team

Durban | Core Maintenance (Resolved) High

Affecting Other - Durban | Core Maintenance | Intermittent Connectivity

  • 08/05/2021 06:00 - 08/05/2021 07:30
  • Last Updated 08/05/2021 08:48

We will be conducting core upgrades and maintenance on our KZN core during this time.

Clients may experience brief moments of downtime as services are moved over.

Thank you for your patience.

Octotel | Cape Gate Node | Outage (Resolved) Critical

Affecting Other - Octotel | Cape Gate Node | Outage

  • 03/05/2021 17:43 - 08/05/2021 06:08
  • Last Updated 03/05/2021 17:58

Dear Octotel Client


We are aware customers connected to the following node is currently down
Node

: Cape Gate 

Octotel engineers are investigating the root course and will provide further. 
feedback

Network Incident#5002 | Durban POPs are down (Resolved) Critical

Affecting Other - GPON

  • 24/04/2021 07:31 - 08/05/2021 06:08
  • Last Updated 24/04/2021 10:24

Good Day,

 

We are experiencing the following network incident:

 

Network Incident Reference:

#5002

Network Incident Description:

POPs down

Network Incident Grade:

Major

Region Affected:

KZN

Area/s Affected:

  • Umdloti
  • Hillcrest
  • Ballito
  • Kloof
  • Umhlanga

Network Type Affected:

GPON

Current Resident Impact:

Vendor Engineers are on-site investigating 

 

Zoom Fibre | Bluff | Outage (Resolved) Critical

Affecting Other - Zoom Fibre | Bluff | Outage

  • 13/04/2021 17:40 - 08/05/2021 06:08
  • Last Updated 13/04/2021 21:21

Zoom Fibre are experiencing a network downtime in Bluff.

They are currently working together with their current backhaul and managing partner to find the issue.

Once found they will resolve this issue as soon as possible. 

 

Update 21:08: Zoom's current backhaul partner is busy resolving the issue and will update us once that has been completed.

 

Octotel Network Notice Update - Melkbos Strand Node - 7 April 2021 (Resolved) Critical

Affecting Other - Octotel

  • 07/04/2021 10:34 - 13/04/2021 17:55
  • Last Updated 07/04/2021 13:56

Dear Web SQuad Cleints, 

 

Octotel is experiencing the following network incident:


They have observed a break on one of  the long haul fibers between Cape Town and Meklbosstrand. Technicians are on-site attending to the issue. 

Further updates to follow 

Kind Regards

Network Incident #4634 | Fibre Break | Cyrildene (Resolved) Critical

Affecting Other - GPON

  • 12/03/2021 23:35 - 13/04/2021 17:55
  • Last Updated 12/03/2021 08:01

Good Day,

We are experiencing the following network incident.

 

Network Incident Reference:

#4634

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Cyrildene

Area/s Affected:

 

Eckstein Street

Steyn Street

St Georges Road

Judith Street

Gerard Street

Ridge Road

Kloof Street

Frederick Street

Grace Road

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians will continue with repairs tomorrow 

Network Incident #4541| Fibre Break| Athol (Resolved) Critical

Affecting Other - GPON

  • 02/03/2021 11:24 - 13/04/2021 17:55
  • Last Updated 02/03/2021 11:25

Good Day,

We are experiencing the following network incident

 

 

Network Incident Reference:

#4541

Network Incident Description:

Fibre Break

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Athol

  • Maple Drive
  • South Avenue
  • Boundary Road
  • Copley Avenue
  • Ayr Road
  • Desborough Avenue
  • Dennis Road
  • Dumbarton Avenue

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are onsite investigating

--

Vumatel Emergency Change #1663 | Paulshof (Resolved) Medium

Affecting Other - Vumatel Emergency Change #1663 | Paulshof

  • 18/02/2021 23:00 - 13/04/2021 17:55
  • Last Updated 18/02/2021 23:42

Good day,

 
Please be advised of the following emergency change.
 
Change Reference: #1663
Start Date: 18 February 2021 @ 23h00
End Date: 19 February 2021 @ 03h00
Area/s Affected: Paulshof
Network Type Affected: Active Ethernet
Change Description: Power Supply replacement
Change Impact: Residents will have no connectivity during this time
 

-- 

Vumatel Scheduled Change #1592 | Sandown (Resolved) Medium

Affecting Other - Vumatel Scheduled Change #1592 | Sandown

  • 23/02/2021 09:00 - 04/11/2021 18:00
  • Last Updated 18/02/2021 23:39

Good Day,

 
Please be advised of the following scheduled change.
 
Change Reference: #1592
Start Date: 23 February 2021 @ 09h00
End Date: 25 February 2021 @ 17h00
Area/s Affected: Sandown
  • Amanda Lane
  • Billern Road
  • Centre Road
  • Daisy Street
  • Edward Rubenstein Drive
  • Grayston Drive
  • Linden Street
  • Stellenberg Place
  • Tempest Road
  • Willowbrook Place
Network Type Affected: GPON
Change Description: Dome joint cut-over
Change Impact: Residents will have no connectivity during this time
 

-- 

Vumatel Scheduled Change #1641 | Randpark Ridge (Resolved) Medium

Affecting Other - Vumatel Scheduled Change #1641 | Randpark Ridge

  • 22/02/2021 08:00 - 04/11/2021 18:00
  • Last Updated 18/02/2021 23:38

Good Day,

 
Please be advised of the following scheduled change.
 
Change Reference: #1641
Start Date: 22 February 2021 @ 08h00
End Date: 26 March 2021 @ 17h00
Area/s Affected: Randpark Ridge
  • Bergsering Street
  • Bosbok Road
  • Dale Lace Avenue
  • Duiker Avenue
  • Ilala Palm Street
  • Impala Street
  • Jackson Street
  • Jan Frederick Avenue
  • Knoppiesdoring Street
  • Koekoek Road
  • Kremetart Street
  • Pongola Street
  • Redwood Street
  • Soetdoring Street
  • Sutherland Street
  • Sycamore Street
  • Yellowwood Street
Network Type Affected: Active Ethernet
Change Description: Remediation Project
Change Impact: Residents will have no connectivity  on one of the days during this time

Vumatel Scheduled Change #1644 | Emmarentia (Resolved) Medium

Affecting Other - Vumatel Scheduled Change #1644 | Emmarentia

  • 23/02/2021 08:00 - 04/11/2021 18:00
  • Last Updated 18/02/2021 23:37

Good day,

 
Please be advised of the following scheduled change.
 
Change Reference: #1644
Start Date: 23 February 2021 @ 08h00
End Date: 26 February2021 @ 17h00
Area/s Affected: Emmarentia
  • Barry Hertzog Avenue
  • Caledon Road
  • Crocodile Road
  • Cunene Road
  • Hill Road
  • Hofmeyer Drive
  • Ingalele Road
  • John Mackenzie Drive
  • Komatie Road
  • Levubu Road
  • Limpopo Road
  • Linden Road
  • Louw Geldenhuys Drive
  • Marico Road
  • Malopo Road
  • Muirfield Road
  • Notwani Road
  • Olifants Road
  • Pafuri Road
  • Shengwedzi Road
  • Tana Road
  • The Braids Road
  • Troon Road
  • Umgwezi Road
  • Umtata Road
  • Vaal Road
Network Type Affected: Active Ethernet
Change Description: POP Migration
Change Impact: Residents will experience intermittent connectivity during this time

Vumatel Scheduled Change #1647 | Vosloorus (Resolved) Medium

Affecting Other - Vumatel Scheduled Change #1647 | Vosloorus

  • 25/02/2021 04:00 - 04/11/2021 18:00
  • Last Updated 18/02/2021 23:35

Good Day,

 
Please be advised of the following scheduled change.
 
Change Reference: #1647
Start Date: 25 February 2021 @ 04h00
End Date: 25 February 2021 @ 06h00
Area/s Affected: Vosloorus
Network Type Affected: GPON
Change Description: LACP implementation
Change Impact: Residents will  have no connectivity during this time
 

-- 

Network Incident #4426 | Fibre break | Fairlands (Resolved) Critical

Affecting Other - Active Ethernet

  • 16/02/2021 16:30 - 18/02/2021 00:48
  • Last Updated 16/02/2021 16:31

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:

#4426

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Region Affected:

Gauteng

Area/s Affected:

Fairland

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

 

Network Incident #4402 | Fibre break | Sonneglans (Resolved) Critical

Affecting Other - GPON

  • 16/02/2021 09:54 - 18/02/2021 00:48
  • Last Updated 16/02/2021 14:54

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:

4402

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Sonneglans

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

 

Kind Regards,

The VUMA Team

Scheduled Change #1643 | Parys (Resolved) High

Affecting Other - GPON

  • 15/02/2021 22:00 - 18/02/2021 00:48
  • Last Updated 16/02/2021 12:49

Good Day,

 

The change has been extended until 16 February 2021 @ 17h00 due to unforeseen circumstances. We apologise for any inconvenience this may cause.

 

 

 

 

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1643

Start Date:

15 February 2021 @ 22h00

End Date:

16 February 2021 @ 10h00

Area/s Affected:

Parys

*Please see attached list for the streets that will be affected by the change

Network Type Affected:

GPON

Change Description:

Dome joint replacement

Change Impact:

Residents will have no connectivity during this time

 

--

Kind Regards,

The VUMA Team

Octotel | Outage | Strand and Gordons Bay (Resolved) Critical

Affecting Other - Octotel | Outage | Strand and Gordons Bay

  • 11/02/2021 10:00 - 18/02/2021 00:47
  • Last Updated 11/02/2021 10:33

Strand Node

Strand Node services the following areas:  Strand, Gordons Bay.

Octotel engineers are attending to the issue and will update us with a resolution timeline as soon as possible.  

We apologise for any inconvenience caused.  

Vumatel Aerial | Cassledale | OLT Outage (Resolved) Critical

Affecting Other - Vumatel Aerial | Cassledale | OLT Outage

  • 28/01/2021 13:36
  • Last Updated 06/02/2021 09:14

Good Day,

 
Vumatel are experiencing the following network incident.
 

 

Network Incident Reference: #4269
Network Incident Description: OLT down 
Network Incident Grade: Major
Region Affected: Johannesburg
Area/s Affected: Casseldale
Network Type Affected: GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

Vumatel | Paulshof, Lonehill | Outage (Resolved) High

Affecting Other - Vumatel | Paulshof, Lonehill | Outage

  • 06/02/2021 08:30 - 06/02/2021 12:35
  • Last Updated 06/02/2021 09:13

Vumatel are currently experiencing an outage affecting Paulshof and Lonehill. This outage has been reported to Vumatel and we are awaiting feedback.

Vuma Village (SADV) | National | Outage (Resolved) Critical

Affecting Other - Vuma Village (SADV) | National | Outage

  • 21/01/2021 16:25 - 28/01/2021 18:35
  • Last Updated 21/01/2021 17:44

Vumatel are aware of an outage affecting large parts of Vuma Village's network

 

Network Incident Reference:  #4213

Network Incident Description:  Logical failure

Network Incident Grade:  Critical

Region Affected:  National

Network Type Affected:  Vuma Village

Current Resident Impact:  Residents have no connectivity

Current Network Incident Status:  Technicians are investigating

Vumatel | Ekhuruleni | Logical Failure (Resolved) Critical

Affecting Other - Vumatel | Ekhuruleni | Logical Failure

  • 21/01/2021 16:25 - 28/01/2021 18:36
  • Last Updated 21/01/2021 17:43

Good Day,
 
Vumatel are experiencing the following network incident.
 

 

Network Incident Reference: #4210
Network Incident Description: Logical Failure
Network Incident Grade: Major
Region Affected: Ekurhuleni
Area/s Affected: Dawn Park
Casseldale
Hospitalview
Pomona
Network Type Affected: GPON
Current Resident Impact: Residents will experience intermittent connectivity or no connectivity
Current Network Incident Status: Technicians have identified the issue and are working to resolve it

Vumatel | Cape Town | All Areas (Resolved) Critical

Affecting Other - Vumatel | Cape Town | All Areas

  • 21/01/2021 15:00 - 28/01/2021 18:36
  • Last Updated 21/01/2021 17:39

We are aware of a general outage on Vumatel's network affecting all Cape Town Areas. Vumatel are currently investigating the issue. No ETR has been provided as yet.

Update 15:15: Vumatel NOC have acknowledged the issue and their engineers are currently investigating. More updates to follow.

Update 15:30: Vumatel NOC have determined this to be a "Logical Error" Affecting the entire Trenched network in Cape Town. More updates to follow

Update 17:15: Vumatel NOC have confirmed that connectivity has been restored. Services are being monitored.

TT Connect | Farramere | Outage (Resolved) Critical

Affecting Other - TT Connect | Farramere | Outage

  • 16/12/2020 15:17 - 06/02/2021 09:14
  • Last Updated 16/12/2020 20:43

Dear TT Connect Client,                                                                                                                                                            

TT Connect are currently experiencing no connectivity / limited service in parts of Farrarmere  including: Eugen marias street , Belloc road , Barley street , Mercury street , and surrounding streets are affected

Technicians have been dispatched. Updates will follow.

Update 20:16:

Technician was sent to site and found the issue.

The Link is faulty and it was escalated. We are currently waiting update for the maintenance team.

As soon as we get the update we will update everyone.

We apologies for the inconvenience

Vumatel Scheduled Change | Weltevreden Park (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Weltevreden Park

  • 25/11/2020 08:00 - 01/12/2020 17:00
  • Last Updated 16/12/2020 18:19

Change Reference:

#1367

Start Date:

25 November 2020 @ 08h00

End Date:

01 December 2020 @ 17h00

Area/s Affected:

Weltevreden Park

Streets Affected:

·  Bietou Turn

·  Brook Road

·  Brug Road

·  Cornelius Street

·  Fern Road

·  Grand Prix Street

·  Javelin Crescent

·  Kloofhout Turn

·  Moss Road

·  Spring Road

·  Vale Road

Network Type Affected:

Active Ethernet

Change Description:

Network Street Cabinet cleanup

Change Impact:

Clients will have no connectivity during this time

Vumatel | Outage | West Rand (Resolved) Critical

Affecting Other - Vumatel | Outage | West Rand

  • 06/12/2020 12:30 - 16/12/2020 20:44
  • Last Updated 06/12/2020 13:18

Good Day,
 

Please note Vumatel are experiencing an outage in the following areas:

 
Network Incident Reference: #3916
Network Incident Description: Logical failure
Network Incident Grade: Critical
Region Affected: Johannesburg
Area/s Affected:
  • Cliffview  
  • Fairlands
  • Northcliff
  • Welridge  
  • Weltevreden Park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are investigating

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni (Resolved) Critical

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni

  • 26/11/2020 06:00 - 06/02/2021 09:15
  • Last Updated 23/11/2020 09:21

Schedule Start Dates/Times:

26.11.2020 – 06:00

Schedule End Dates/Times:

26.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

 

 

Affected Area:

Parts of Farrarmere, Benoni

  • Bayley Street, Wordsworth Road, Sheridan Road and surrounding streets

 

Parts of Rynfield, Benoni

  • Lessing Street and surrounding streets
  • Indobali Estate, Barbet Road

 

Parts of Brentwood Park, Benoni

  • Swellendam Street and surrounding streets

 

Parts of Country View, Benoni

  • Prince Alfred Drive and surrounding streets

 

 

 

Customers should experience intermittent to no internet connection during this time.

 

Vumatel Scheduled Change| Florida (Resolved) Critical

Affecting Other - Vumatel Scheduled Change| Florida

  • 24/11/2020 08:00 - 16/12/2020 18:19
  • Last Updated 23/11/2020 09:11

Change Reference:

#1331

Start Date:

24 November 2020 @ 08h00

End Date:

25 November 2020 @ 18h00

Area/s Affected:

Florida

·  9th Avenue

·  Alexandra Street

·  Barry Hertzog Drive

·  Beacon Road

·  Bona Vista Road

·  Conradie Street

·  Craig Street

·  Eendrag Street

·  Floral Place

·  Goldvis Avenue

·  Hattingh Street

·  Hinsbeeck Avenue

·  Louis Botha Avenue

·  Madeline Street

·  Naomi Street

·  North Avenue

·  Olympus Road

·  Ontdekkers Road

·  Rowan Place

·  Stiglingh Street

·  The Highway Street

Network Type Affected:

GPON

Change Description:

Dome joint cable management

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Kuils River South | Glenlily (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Kuils River South | Glenlily

  • 26/11/2020 08:00 - 06/02/2021 09:15
  • Last Updated 23/11/2020 09:10

Change Reference:

#1364

Start Date:

26 November 2020 @ 08h00

End Date:

26 November 2020 @ 17h00

Area/s Affected:

Kuils River South

  • Glenlily MDU

Network Type Affected:

Active Ethernet

Change Description:

Dome joint cut-over

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Melville & Quellerina (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Melville & Quellerina

  • 26/11/2020 03:00 - 06/02/2021 09:14
  • Last Updated 23/11/2020 09:09

Change Reference:

#1297

Start Date:

26 November 2020 @ 03h00

End Date:

26 November 2020 @ 05h00

Area/s Affected:

Melville
Quellerina

Network Type Affected:

GPON

Change Description:

Redundancy Project

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Rondebosch East (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Rondebosch East

  • 25/11/2020 09:00 - 06/02/2021 09:15
  • Last Updated 23/11/2020 09:09

Change Reference:

#1387

Start Date:

25 November 2020 @ 09h00

End Date:

25 November 2020 @ 17h00

Area/s Affected:

Rondebosch East

  • Athlone Street
  • Lady May Street
  • Manly Road

Network Type Affected:

Active Ethernet

Change Description:

Fibre cable replacement

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Helderkruin (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Helderkruin

  • 26/11/2020 08:00 - 06/02/2021 09:15
  • Last Updated 23/11/2020 09:08

Change Reference:

#1332

Start Date:

26 November 2020 @ 08h00

End Date:

27 November 2020 @ 18h00

Area/s Affected:

Helderkruin

·  Albatros Avenue

·  Baanbreker Avenue

·  Cessna Close

·  Cockcraft Street

·  Comanche Street

·  Crous Drive

·  Gabriel Crescent

·  Grosskopf Street

·  Hilderbrand Street

·  Impala Avenue

·  Koedoe Bessie Avenue

·  Leipoldt Street

·  Mimosa Street

·  Newart Street

·  Panorama Road

·  Pipers Close

·  Ria Street

·  Timotheus Street

·  Transo Avenue

·  Vista Place

·  Wag-'n-Bietjie Street

·  Watson Street

Network Type Affected:

GPON

Change Description:

Dome joint cable management

Change Impact:

Residents will have no connectivity during this time

 

Vumatel Scheduled Change | Victory Park (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Victory Park

  • 24/11/2020 08:00 - 06/02/2021 09:16
  • Last Updated 23/11/2020 09:07

Change Reference:

#1373

Start Date:

24 November 2020 @ 08h00

End Date:

30 November 2020 @ 17h00

Area/s Affected:

Victory Park

  • Leighton Road
  • Millway Road
  • Road No 3 Road

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change| Multiple Sites (Resolved) Critical

Affecting Other - Vumatel Scheduled Change| Multiple Sites

  • 25/11/2020 01:00 - 06/02/2021 09:16
  • Last Updated 23/11/2020 08:47

 

Change Reference:

#1311

Start Date:

25 November 2020 @ 01h00

End Date:

25 November 2020 @ 04h00

Area/s Affected:

Bromhof
Jukskei Park
Norscot
Northwold
Olivedale
Randpark Ridge
Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Migration onto 100GB switches and backhaul

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Multiple Site (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Multiple Site

  • 24/11/2020 01:00 - 16/12/2020 18:19
  • Last Updated 23/11/2020 08:46

 

Change Reference:

#1310

Start Date:

24 November 2020 @ 01h00

End Date:

24 November 2020 @ 04h00

Area/s Affected:

Allen Glen
Cliffview
Fairland
Greymont
Northcliff
Welridge
Weltevreden Park

Network Type Affected:

Active Ethernet

Change Description:

Migration onto 100GB switches and backhaul

Change Impact:

Residents will have no connectivity during this time

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston (Resolved) Critical

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston

  • 25/11/2020 06:00 - 06/02/2021 09:16
  • Last Updated 23/11/2020 08:45

Schedule Start Dates/Times:

25.11.2020 – 06:00

Schedule End Dates/Times:

25.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

 

 

Affected Area:

Parts of Bedfordview, Germiston

  • Ferguson Road, Harper Rd, Florence Ave and surrounding streets
  • Lavin Road,  and surrounding streets
  • Harcus Road and surrounding streets
  • Allen Road and surrounding streets
  • Allengrove Road and surrounding streets
  • Van Buuren Road and surrounding streets
  • The Meridian (complex/estate)
  • Villa Abrosia (complex/estate) , Kirkby Road
  • Marensky (office park),

 

Parts of Oriel, Germiston

  • Nettleton Road and surrounding streets
  • Elizabeth Road and surrounding streets

 

Link Layer down time in Salt Rock +- 4 hours (Resolved) Critical

Affecting Other - Link Layer down time in Salt Rock +- 4 hours

  • 16/11/2020 09:23 - 23/11/2020 08:44
  • Last Updated 16/11/2020 09:25

Link Layer sites in Salt Rock will go down this morning for +-4hours. Link Layer are replacing core fibre damaged by Siza Water.

 

Vumatel Scheduled Change| Cape Town (Resolved) Critical

Affecting Other - Vumatel Scheduled Change| Cape Town

  • 18/11/2020 00:00 - 23/11/2020 08:44
  • Last Updated 13/11/2020 09:54

Good day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1309

Start Date:

18 November 2020 @ 00h00

End Date:

18 November 2020 @ 04h00

Area/s Affected:

Eden Park
Kuilsrivier North
Kuilsrivier South
Kuilsrivier West
Protea Height East
Protea Heights West

Network Type Affected:

Active Ethernet

Change Description:

Network Infrastructure Migration

Change Impact:

Residents will have no connectivity during this time

Vumatel Scheduled Change | Ottery North (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Ottery North

  • 19/11/2020 08:00 - 23/11/2020 08:44
  • Last Updated 13/11/2020 09:53

Good day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1296

Start Date:

19 November 2020 @ 08h00

End Date:

19 November 2020 @ 17h00

Area/s Affected:

Ottery North

  • Adamastor Road
  • Cariad Road
  • Monowarr Road
  • Woodlands Road

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity during this time

TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais Steyn Park (Resolved) Critical

Affecting Other - TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais S

  • 16/11/2020 23:00 - 23/11/2020 08:44
  • Last Updated 13/11/2020 09:52

Schedule Start Dates/Times:

16.11.2020 – 23:00

Schedule End Dates/Times:

17.11.2020 – 02:00

Change Control Type:

Planned Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

03:00:00

 

 

Affected Area:

Greenstone:

  • Emerald Estate
  • Waterstone Park
  • Pebble Creek
  • Aloe Place
  • Strelitzia Estate

 

Modderfontein:

  • Lakeside Village
  • Thornhill Estate
  • Longmeadow

 

Parts of Eastleigh & Marais Steyn Park

Vumatel | Bothasig | Power Failure (Resolved) Critical

Affecting Other - Vumatel | Bothasig | Power Failure

  • 12/11/2020 17:20 - 23/11/2020 08:44
  • Last Updated 12/11/2020 17:58

Good Day,

Vumatel are experiencing the following network incident.
 
Network Incident Reference:   #3754
Network Incident Description:   Power Failure
Network Incident Grade:   Major
Region Affected:   Cape Town
Area/s Affected:   Bothasig
Network Type Affected:  Active Ethernet
Current Resident Impact:   Residents have no connectivity
Current Network Incident Status:   Technicians are en-route to investigate
 

Fibre break | Bryanston East sector 3 (Resolved) Critical

Affecting Other - Fibre break | Bryanston East sector 3

  • 06/11/2020 11:24 - 13/11/2020 09:51
  • Last Updated 06/11/2020 11:24

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:

3687

Network Incident Description:

Fibre break

Network Incident Grade:

Low

Region Affected:

Johannesburg

Area/s Affected:

Bryanston East sector 3

  • Bryanston Drive
  • Mount Street
  • Eccleston Crescent
  • Earling Crescent
  • Cross Road

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni (Resolved) Critical

Affecting Other - T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni

  • 04/11/2020 14:03 - 13/11/2020 09:51
  • Last Updated 04/11/2020 14:04

 TT Connect are currently experiencing no connectivity / limited service in parts of Beyerspark, Benoni

 

  • Streets affected

 

    • Kranskop Street and surrounding streets

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg (Resolved) Critical

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg

  • 04/11/2020 13:49 - 13/11/2020 09:51
  • Last Updated 04/11/2020 13:50

TT CONNECT are currently experiencing no connectivity / limited service in parts of Atlasville, Boksburg

 

  • Streets affected

 

    • Fiscal Street, Kwikkie Street, Sun Street, Reier Street and surrounding streets

 

 

Technicians have been dispatched. Updates will follow.

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni (Resolved) Critical

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni

  • 02/11/2020 12:40 - 04/11/2020 13:50
  • Last Updated 02/11/2020 12:40

Dear TT Connect Partner, 

 

We have identified a link fault that has been affecting parts of the Benoni area.

Engineers are investigating the intermittent/speed fault. ETR: 12:30 PM today.

 

TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas (Resolved) Critical

Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas

  • 31/10/2020 17:10 - 04/11/2020 13:50
  • Last Updated 31/10/2020 17:24

TT Connectt are currently experiencing no connectivity / limited service in parts of the network.

TT Connect Engineers are investigating the fault. Updates will follow.

TT Connect | General | Emergency Maintenance (Resolved) Critical

Affecting Other - TT Connect | General | Emergency Maintenance

  • 31/10/2020 23:00 - 18/02/2021 00:48
  • Last Updated 31/10/2020 17:23

TT Connect have scheduled emergency Network Maintenance to resolve continued network outages affecting their network.

Network maintenance is scheduled between 23:00 (31 October 2020) and 01:00 (01 November 2020).

Please note that you may experience intermittent connectivity during this maintenance window.

Web sQuad engineers will be monitoring services to ensure all services are restored.

TT Connect Service Notice Interruption: Lakefield, Benoni (Resolved) Critical

Affecting Other - TT Connect Service Notice Interruption: Lakefield, Benoni

  • 21/10/2020 08:53 - 30/10/2020 13:26
  • Last Updated 21/10/2020 08:55

Dear TT Connect Partner, 

 TT Connect Technicians are currently investigating a power failure to the exchange in some parts of the Benoni area (Lakefield), updates will follow.

 

 

FTTH - JHB - Maintenance (Resolved) Critical

Affecting Other - FTTH - JHB - Maintenance

  • 21/10/2020 00:00 - 21/10/2020 00:40
  • Last Updated 21/10/2020 00:39

Dear Web sQuad Client

Web sQuad will be conducting maintenance on critical infrastructure in the JHB region

Date: 21 October 2020

Time: 00:00-01:00

Expected downtime: 20-30 minutes per affected area

Reason: Critical Core software upgrades

Netstream Outage (Resolved) Critical

Affecting Other - Netstream Outage

  • 19/10/2020 15:19 - 21/10/2020 08:55
  • Last Updated 19/10/2020 15:20

Good Day

 

Kindly note that we currently have multiple sites offline in Alberton.

 

We have escalated the issue with our backhaul providers as soon as we have feedback on what the issue is we will update you.

 

Kindly see below of sites that are currently offline:

 

  • Bassonia Rock
  • Saxon Hof
  • Mont Serrat
  • Mont Serrat 1
  • Mont Serrat 2
  • Montagu
  • Montagu 1
  • Preston Place
  • Rose Gardens

TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale (Resolved) Critical

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale

  • 15/10/2020 15:59 - 19/10/2020 15:20
  • Last Updated 15/10/2020 15:59

Dear TT Connect Partner, 

 

 

We are currently experiencing no connectivity / limited service in the following areas:

 

  • Illiondale, Edenvale

 

Technician has been dispatched. Updates will follow.

 

Regards,

TT Connect

TT Connect SERVICE INTERUPTION NOTICE: Benoni (Resolved) Critical

Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Benoni

  • 15/10/2020 15:57 - 19/10/2020 15:20
  • Last Updated 15/10/2020 15:59

Dear TT Connect Partner, 

 

We are currently experiencing no connectivity / limited service in the following areas: Benoni

Technicians have been dispatched. Updates will follow.

Emergency Link Layer Maintenance in Salt Rock (Resolved) Critical

Affecting Other - Emergency Link Layer Maintenance in Salt Rock

  • 09/10/2020 10:00 - 15/10/2020 16:00
  • Last Updated 09/10/2020 08:29

Good day 

Please note Link Layer will be completing emergency maintenance at their Salt Rock POP at 10:00 am expected downtime 30 minutes. 

Fibre Break| Johannesburg North (Resolved) Critical

Affecting Other - Fibre Break| Johannesburg North

  • 08/10/2020 11:54 - 06/02/2021 09:14
  • Last Updated 08/10/2020 11:54

Good Day,

 

Vumatel are experiencing the following network incident.

 

Network Incident Reference:

#3280

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Johannesburg North

·  Market Street

·  Post Office Street

·  Rose Street

·  Middle Street

·  Church Street

·  School Street 

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Octotel | Rondebosch (Resolved) Critical

Affecting Other - Octotel | Rondebosch

  • 23/09/2020 00:00 - 18/02/2021 00:48
  • Last Updated 22/09/2020 22:07

Octotel Engineers will be performing Hardware maintenance at their Rondebosch node.

 

Date: 23 September 2020

Time: 00:00 - 04:00

Expected downtime: 2 hours

Service affecting: Clients will have no connectivity during this time

Octotel engineers will be monitoring services during this time to ensure services are restored.

Evotel | Krugersdorp (Resolved) Critical

Affecting Other - Evotel | Krugersdorp | Outage

  • 22/09/2020 21:55 - 15/10/2020 16:00
  • Last Updated 22/09/2020 21:56

Please note, Evotel is currently experiencing Backhaul issues in Krugersdorp. They currently have their technicians out investigating the issue.

Evotel do not have an ETA as of yet but will update you once an ETA has been received or issue is resolved.

Evotel Network Outage (Resolved) Critical

Affecting Other - Outage - Randfontein and parts of Krugersdorp

  • 21/09/2020 08:13 - 19/10/2020 15:20
  • Last Updated 21/09/2020 08:18

Good Day,

Please kindly note, we are aware of the current outage in Randfontein and parts of Krugersdorp. Our technicians have been dispatched for resolution.

We will update the community and we do apologise for the inconvenience.

Kind Regards

Web sQuad Team

WACS Route Maintenance (Resolved) Critical

Affecting Other - WACS Route Maintenance

  • 17/09/2020 09:00 - 17/09/2020 15:58
  • Last Updated 17/09/2020 15:05

International Transit Notification:
One of our upstream providers has picked up on an issue and will be conducting Emergency maintenance on their WACS path tomorrow:
Date: 17 September 2020
Time: SAST 09:00 - 17:00

We will steer traffic via our other transit providers during this time - there remains a risk of elevated latency as some traffic may route via the East Coast.

MTN Call Routing Issue (Resolved) Critical

Affecting Other - VOIP Services | MTN Inbound and Outbound Calls

  • 17/09/2020 08:00 - 22/09/2020 21:56
  • Last Updated 17/09/2020 10:17

Dear Web sQuad Voice Client

MTN are experiencing outages on interconnects facing various networks. Unfortunately Voice traffic between our network and theirs has been affected by this. They are currently working to resolve this issue. We have not received an ETR.

Voice Team

Web sQuad

Fibre Break| Johannesburg North (Resolved) Critical

Affecting Other - Fibre Break| Johannesburg North

  • 12/09/2020 09:06 - 22/09/2020 21:57
  • Last Updated 12/09/2020 09:07

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#3280

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Johannesburg North

·  Market Street

·  Post Office Street

·  Rose Street

·  Middle Street

·  Church Street

·  School Street

·  Selbourne Street

·  Oosterland Avenue

·  Pritchard Street

·  Victoria Street

·  Carlton Street

·  Conduit Street

·  Westminster Road

·  Government Road

·  Short Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians will continue with repairs in the morning

Netstream Emergency Maintenance (Resolved) Critical

Affecting Other - Netstream Emergency Maintenance

  • 12/09/2020 08:58 - 22/09/2020 21:57
  • Last Updated 12/09/2020 09:00

Please note that Netstream's backhaul providers are conducting emergency unscheduled maintenance.

Vumatel Scheduled Change | Rynfield (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Rynfield

  • 14/09/2020 10:00 - 22/09/2020 21:57
  • Last Updated 11/09/2020 15:13

Good Day,

 

Please be advised of the following schedule change.

 

Change Reference:

#1056

Start Date:

14 September 2020 @ 10h00

End Date:

16 September 2020 @ 17h00

Area/s Affected:

Rynfield

·  Hartshorne Street

·  Pretoria Road

·  Reid Street

Network Type Affected:

Active Ethernet

Change Description:

Dome Joint repair

Change Impact:

Clients will experience intermittent connectivity during this time

 

Vumatel Scheduled Change | Kensington (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Kensington

  • 15/09/2020 09:00 - 22/09/2020 21:57
  • Last Updated 11/09/2020 15:13

Good Day,

Please be advised of the following scheduled change.

 

Change Reference:

#1011

Start Date:

15 September 2020 @ 09h00

End Date:

17 September 2020 @ 16h00

Area/s Affected:

Kensington  - Please refer to the attached list for the Streets affected by this change

Network Type Affected:

GPON

Change Description:

Feeder Cable replacement

Change Impact:

Residents will experience intermittent connectivity during this time

Vumatel | Protea Heights | Service Outage (Resolved) Critical

Affecting Other - Vumatel | Protea Heights | Service Outage

  • 05/09/2020 19:46 - 22/09/2020 21:57
  • Last Updated 05/09/2020 19:49

Vumatel are currently experiencing the following outage:

Network Incident Reference: #3261Network

Incident Description: Hardware Failure

Network Incident Grade: MajorRegion

Affected: Cape TownArea/s

Affected: Proteaheights-west

Type Affected:Active Ethernet

Resident Impact:Residents have no connectivity

Network Incident Status:Technicians are en-route to investigate

Fibre Break | Sundowner (Resolved) Critical

Affecting Other - Fibre Break | Sundowner

  • 04/09/2020 10:34 - 22/09/2020 21:57
  • Last Updated 04/09/2020 10:34

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#3243

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Sundowner

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Vumatel Hardware failure | Kuilsrivier-south (Resolved) Critical

Affecting Other - Vumatel Hardware failure | Kuilsrivier-south

  • 04/09/2020 10:21 - 22/09/2020 21:57
  • Last Updated 04/09/2020 10:22

 

Network Incident Reference:

#3235

Network Incident Description:

Hardware failure 

Network Incident Grade:

Low

Region Affected:

Cape Town

Area/s Affected:

kuilsrivier-south

Network Type Affected:

Active Ethernet

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Technicians have restored services

Power failure | Buccleuch (Resolved) Critical

Affecting Other - Power failure | Buccleuch

  • 04/09/2020 09:48 - 22/09/2020 21:57
  • Last Updated 04/09/2020 09:49

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#3232

Network Incident Description:

Power failure 

Network Incident Grade:

Major

Region Affected:

Johannesburg

Area/s Affected:

Buccleuch

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault  

Vumatel Scheduled Change | Senderwood (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Senderwood

  • 08/09/2020 09:00 - 02/11/2020 12:40
  • Last Updated 28/08/2020 09:32

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#897

Start Date:

08 September 2020 @ 09h00

End Date:

27 October 2020 @ 17h00

Area/s Affected:

Senderwood

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will experience intermittent connectivity during this time

 

Vumatel Scheduled Change| Edgemead (Resolved) Critical

Affecting Other - Vumatel Scheduled Change| Edgemead

  • 03/09/2020 08:00 - 11/09/2020 15:13
  • Last Updated 28/08/2020 09:31

Good Day,

 

Please be advised of the following schedule change.

 

Change Reference:

#966

Start Date:

03 September 2020 @ 08h00

End Date:

03 September 2020 @ 17h00

Area/s Affected:

Edgemead

  • Cairn Close
  • Klaassenkop Close

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity  on one of the days during thi

Openserve Outage (Resolved) Critical

Affecting Other - Openserve Outage

  • 18/08/2020 17:27 - 28/08/2020 09:30
  • Last Updated 18/08/2020 17:29

Good day, 

Please note that there Openserve traffic in all regions are not receiving throughput or authentication issues. Openserve is currently investigating and we will provide furhter feedback as soon as we receive it.

Netstream Outage/Fibre break (Resolved) Critical

Affecting Other - Nestream Outage/Fibre Break The Straight

  • 18/08/2020 10:21 - 28/08/2020 09:30
  • Last Updated 18/08/2020 10:35

Please be advised Netstream has reported that there has been a fibre break effecting -

  • The Straight

Technicians have been dispatched to site and we will provide updates as soon as we have feedback.

 

Netstream - Sites Offline (Resolved) Critical

Affecting Other - Fibre

  • 18/08/2020 10:16 - 28/08/2020 09:30
  • Last Updated 18/08/2020 10:32

Good Day,

Please be advised that The Straight is still currently offline.

The issue has been re-escalated and a technician has been dispatched to site to test the equipment and reboot all the equipment.

Will update again as soon as we have an update.

Kind Regards,

 

Octotel Outage - Strand (Resolved) Critical

Affecting Other - Octotel Outage - Strand

  • 03/08/2020 16:52 - 28/08/2020 09:30
  • Last Updated 03/08/2020 16:56

 
We are aware that connectivity to Octotel Strand Node is currently compromised. Upon investigation, the teams have found that our network is affected by a break on the side of our metro provider feeding their node. We have requested an update and will advise as soon as we have received a response.

Emergency Change | Lower Umhlanga (Resolved) Critical

Affecting Other - Emergency Change | Lower Umhlanga

  • 01/08/2020 08:00 - 28/08/2020 09:30
  • Last Updated 31/07/2020 15:27

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#850

Start Date:

01 August 2020 @ 08h00

End Date:

01 August 2020 @ 16h00

Area/s Affected:

Lower Umhlanga

Streets Affected:

·  Ridge Road

·  Durban View Road

·  Stanley Grace Crescent

·  Marine Drive

·  Chartwell Drive

·  Eastmoor Crescent

·  Burnham Drive

·  Forest Drive

·  Michel Avenue

·  Loerie Crescent

MDU's Affected:

·  Ezulwini

·  Kayalanga

·  Sand Piper Cove

·  Marine Terraces

·  Indigo

·  Coral Head

·  Il Palazzo

·  Manzini

·  Marine Mews

·  San Marina

·  The Cove

·  The Dunes La Lucia

·  The Lighthouse Quarter

·  The Zone

Network Type Affected:

Active Ethernet

Change Description:

Emergency Feeder cable replacement requested by our fibre provider

Change Impact:

Residents will have no connectivity during this time

Octotel Network Notice - Athlone Node Maintenance (Resolved) Critical

Affecting Other - Octotel Network Notice - Athlone Node Maintenance

  • 04/08/2020 03:00 - 28/08/2020 09:30
  • Last Updated 31/07/2020 15:25

Octotel will be performing hardware maintenance at their Athlone Node environment. 

The maintenance is scheduled for: 

Date: Tuesday, 4th August 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30mins


During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.


Vumatel Emergency Change | Lower Umhlanga (Resolved) Critical

Affecting Other - Vumatel Emergency Change | Lower Umhlanga

  • 01/08/2020 08:00 - 31/07/2020 15:25
  • Last Updated 28/07/2020 10:07

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#850

Start Date:

01 August 2020 @ 08h00

End Date:

01 August 2020 @ 16h00

Area/s Affected:

Lower Umhlanga

Streets Affected:

·  Ridge Road

·  Durban View Road

·  Stanley Grace Crescent

·  Marine Drive

·  Chartwell Drive

·  Eastmoor Crescent

·  Burnham Drive

·  Forest Drive

·  Michel Avenue

·  Loerie Crescent

MDU's Affected:

·  Ezulwini

·  Kayalanga

·  Sand Piper Cove

·  Marine Terraces

·  Indigo

·  Coral Head

·  Il Palazzo

·  Manzini

·  Marine Mews

·  San Marina

·  The Cove

·  The Dunes La Lucia

·  The Lighthouse Quarter

·  The Zone

Network Type Affected:

Active Ethernet

Change Description:

Emergency Feeder cable replacement requested by our fibre provider

Change Impact:

Residents will have no connectivity during this time

 

Emergency Network Notification (Resolved) Critical

Affecting Other - WACS Cable Emergency Change

  • 27/07/2020 20:00 - 31/07/2020 15:25
  • Last Updated 27/07/2020 17:49

Emergency Network Notification (At Risk):

 

We have just been notified by our upstreams that WACS will be conducting emergency maintenance this evening. 

 

Maintenance Window: 20:00 - 01:00 (5 hours)

 

Effect: Should there be any outages, we will fail over to the EASSy path - users will experience increased latency during this time

 

We will, as always, be monitoring this closely to ensure things run smoothly.

Emergency Network Maintenance - Durban (Resolved) High

Affecting Other - Emergency Network Maintenance - Durban

  • 25/07/2020 14:00 - 26/07/2020 13:17
  • Last Updated 25/07/2020 14:07

Dear Web sQuad Client

We are required to implement emergency maintenance in Durban. Services may be momentarily affected by these changes during the above window.

We apologise for the inconvenience caused.

The Web sQuad team

Fibre break | Rosebank and Mowbray (Resolved) Critical

Affecting Other - Fibre break | Rosebank and Mowbray

  • 23/07/2020 09:26 - 24/07/2020 09:16
  • Last Updated 23/07/2020 09:26

Good Day,

Vumatel are experiencing the following network incident  

 

Network Incident Reference:

 #2962

Network Incident Description:

Fibre break 

Network Incident Grade:

 Minor 

Area/s Affected:

Rosebank and Mowbray

Network Type Affected:

GPON

Current Resident Impact:

 Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Vumatel Scheduled Change | Sandown, Morningside & Riverside (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Sandown, Morningside & Riverside

  • 23/07/2020 02:00 - 24/07/2020 09:16
  • Last Updated 16/07/2020 16:08

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#782

Start Date:

23 July 2020 @ 02h00

End Date:

23 July 2020 @ 06h00

Area/s Affected:

Sandown
Morningside
Riverside

Network Type Affected:

GPON

Change Description:

Backhaul Link migration

Change Impact:

Residents will have no connectivity during this time

 

Vumatel Scheduled Change | Vorna Valley (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Vorna Valley

  • 25/07/2020 08:00 - 28/07/2020 10:06
  • Last Updated 16/07/2020 15:48

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#795

Start Date:

25 July 2020 @ 08h00

End Date:

26 July 2020 @ 18h00

Area/s Affected:

Vorna Valley

Network Type Affected:

GPON

Change Description:

Fibre cable replacement

Change Impact:

Residents will experience intermittent connectivity during this time

 

--

Vumatel Scheduled Change | Savoy (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Savoy

  • 21/07/2020 08:00 - 28/08/2020 09:30
  • Last Updated 16/07/2020 15:47

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#793

Start Date:

21 July 2020 @ 08h00

End Date:

23 July 2020 @ 20h00

Area/s Affected:

Savoy

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will experience intermittent connectivity on one of the days during the change window

 

Vumatel Fibre Break | Lansdowne & Kenwyn (Resolved) Critical

Affecting Other - Vumatel Fibre Break | Lansdowne & Kenwyn

  • 16/07/2020 15:26 - 20/07/2020 14:34
  • Last Updated 16/07/2020 15:45

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:

 #2919

Network Incident Description:

 Fibre break

Network Incident Grade:

 Minor

Area/s Affected:

Lansdowne & Kenwyn

Network Type Affected:

 Active Ethernet

Current Resident Impact:

 Residents have no connectivity

Current Network Incident Status:

  Technicians have localised the fault and have started repairs

Vumatel Fibre Break | Valmary Park (Resolved) Critical

Affecting Other - Vumatel Fibre Break | Valmary Park

  • 16/07/2020 15:21 - 20/07/2020 14:34
  • Last Updated 16/07/2020 15:22

Good Day,

We are experiencing the following network incident,

 

Network Incident Reference:

#2920

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Valmary Park :

  • Durbanville Avenue
  • Malan Steet
  • Mills Street
  • Rodger Street
  • Lindenberg Avenue
  • Derby Avenue
  • Van Der Byl Avenue
  • Van Der Westhuize Avenue
  • Magnolia Crescent
  • Bond Avenue
  • Starke Street
  • Rodger Street
  • Lindenberg Avenue
  • Louw Street
  • Benurban Road
  • Simonsberg Road
  • Dalsig Way
  • Oxford Street
  • Greenville Close
  • Hugo Street
  • Panorama Avenue
  • Jacaranda Street
  •  Baxter Avenue

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and have started repairs

Vumatel Fibre Break | Quellerina (Resolved) Critical

Affecting Other - Vumatel Fibre Break | Quellerina

  • 16/07/2020 15:21 - 16/07/2020 16:08
  • Last Updated 16/07/2020 15:21

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference:

#2925

Network Incident Description:

PoP down

Network Incident Grade:

Major

Area/s Affected:

Quellerina

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are enroute to investigate

 

POP Down | Wynberg Cape Town (Resolved) Critical

Affecting Other - POP Down | Wynberg Cape Town

  • 15/07/2020 10:40 - 16/07/2020 15:20
  • Last Updated 15/07/2020 10:40

Good Day,

Vumatel are experiencing the following network incident

 

Network Incident Reference:

Network Incident #2911

Network Incident Description:

POP Down

Network Incident Grade:

Major

Area/s Affected:

Wynberg

Network Type Affected:

Active ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

TT Connect Emergency Maintenance (Resolved) Critical

Affecting Other - TT Connect Emergency Maintenance

  • 16/07/2020 08:30 - 20/07/2020 14:34
  • Last Updated 15/07/2020 10:39

 

Schedule Start Dates/Times:

16.07.2020 – 08h30

Schedule End Dates/Times:

16.07.2020 – 16h00

Change Control Type:

Emergency Maintenance

Service Impact:

Yes

Expected Downtime:

03:00:00

Expected Duration:

07:30:00

 

Area:

Glen Lodge, Palliser Road, Eden Glen

Description:

The TT Connect team needs to perform maintenance in the exchange to cater for additional equipment.

Summary:

 

Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer’s connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.

 

Vumatel Fibre break | Helderkruin (Resolved) Critical

Affecting Other - Vumatel Fibre break | Helderkruin

  • 13/07/2020 10:56 - 20/07/2020 14:34
  • Last Updated 13/07/2020 10:56

Good Day,

We are experiencing the following network incident
:

 

Network Incident Reference:

#2893

Network Incident Description:

Fibre break

Network Incident Grade:

Minor

Area/s Affected:

Helderkruin

·  Veronica Street

·  Watson Street

·  Grosskopf Street

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs.

Vumatel Hardware failure | Fontainebleau (Resolved) Critical

Affecting Other - Vumatel Hardware failure | Fontainebleau

  • 13/07/2020 10:55 - 20/07/2020 14:34
  • Last Updated 13/07/2020 10:56

Good Day,

We are experiencing the following network incident:

 

Network Incident Reference:

#2897

Network Incident Description:

Hardware failure

Network Incident Grade:

Major

Area/s Affected:

Fontainebleau

Network Type Affected:

Active Ethernet

Current Resident Impact:

 Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Octotel Network Notice - Emergency Metro Cape Gate Maintenance (Resolved) Critical

Affecting Other - Octotel Network Notice - Emergency Metro Cape Gate Maintenance

  • 16/07/2020 05:00 - 16/07/2020 15:20
  • Last Updated 10/07/2020 11:49

Our metro provider has scheduled emergency network maintenance on our back haul servicing Cape Gate node. 

The Emergency Maintenance is scheduled for:  

Date: Thursday, 16 July 2020

Time: 05:00 - 07:00 AM
Duration: 2 Hours


During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za      

Vumatel Scheduled Change | Tamboerskloof (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Tamboerskloof

  • 16/07/2020 12:59 - 20/07/2020 14:34
  • Last Updated 10/07/2020 11:10

Good Day,

 

Please note that the change has been rescheduled for the following date and time. 

 

Change Reference:

#744

Start Date:

16 July 2020 @ 23h59

End Date:

17 July 2020 @ 06h00

Area/s Affected:

Tamboerskloof

·  Oranjezicht

Network Type Affected:

Active Ethernet

Change Description:

3-Phase Generator Upgrade

Change Impact:

Residents will have no connectivity during this time

 

Vumatel Scheduled Change | Vorna Valley (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Vorna Valley

  • 15/07/2020 09:00 - 16/07/2020 15:21
  • Last Updated 10/07/2020 11:10

Good Day,

 

Please be advised of the following change.

 

Change Reference:

#775

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 18h00

Area/s Affected:

Vorna Valley

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will experience intermittent connectivity during this time

 

Vumatel Scheduled Change | Bothasig (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Bothasig

  • 15/07/2020 09:00 - 16/07/2020 15:21
  • Last Updated 10/07/2020 10:00

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#770

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 17h00

Area/s Affected:

Bothasig

  • Botma Street
  • Elbrecht Street
  • Vreem Street

Network Type Affected:

Active Ethernet

Change Description:

Retractornet Replacement

Change Impact:

Residents will experience intermittent connectivity during this time

 

Vumatel Scheduled Change | Greenside (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Greenside

  • 15/07/2020 09:00 - 28/08/2020 09:30
  • Last Updated 10/07/2020 09:59

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#746

Start Date:

15 July 2020 @ 09h00

End Date:

14 August 2020 @ 17h00

Area/s Affected:

Greenside

Network Type Affected:

Active Ethernet

Change Description:

New Switch Upgrade & Migration

Change Impact:

Residents will experience intermittent connectivity for one of the days during this change window

 

Vumatel Scheduled Change | Melrose | Melrose Estate (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Melrose | Melrose Estate

  • 14/07/2020 08:00 - 15/07/2020 10:39
  • Last Updated 10/07/2020 09:58

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#762

Start Date:

14 July 2020 @ 08h00

End Date:

14 July 2020 @ 18h00

Area/s Affected:

Melrose

  • Melrose Estate

Network Type Affected:

Active Ethernet

Change Description:

Dome Joint Installation

Change Impact:

Residents will have no connectivity during this time

 

Vumatel Scheduled Change | Discovery | Florida (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Discovery | Florida

  • 14/07/2020 08:00 - 20/07/2020 14:34
  • Last Updated 10/07/2020 09:57

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#752

Start Date:

14 July 2020 @ 08h00

End Date:

17 July 2020 @ 18h00

Area/s Affected:

Discovery

  • Hugo Naude Lane
  • Lucas Bull Road
  • Margery Place
  • Peter Wenning Street
  • Celeste Crescent
  • Fiona Street
  • Honeyball Avenue
  • Lucas Lane
  • Marion Road
  • Maud Summer Close
  • Robinson Avenue
  • Struben Avenue
  • Walker Avenue
  • Allen Wells Road
  • Gordon Collins Crescent
  • Trichard Avenue
  • Winifred Street
  • Steynberg Avenue
  • Fifth Avenue
  • Gildea Avenue
  • Lys Avenue
  • Du Toit Street
  • Syd Dwyer RoadAnstruther Street
  • Kliprand Street
  • Volschenk Lane
  • Sarah Street
  • Constance Street
  • Circle Street 
  • Wemmer Drive
  • Bantjies Street
  • Kruger Avenue
  • Anstruth Street
  • Arcadia Avenue
  • Diagonal Street
  • Nourse Street
  • Approach Avenue
  • Beit Street
  • De Waru Avenue
  • Clarendon Drive
  • Contance Street
  • Fountain Street
  • Rene Avenue
  • Simmer Street
  • Christiaan De Wet Road
  • Ferreira Street
  • Ontdekkers Road
  • Eaton Road
  • Argyll Street
  • Cutten Street
  • Sir George Grey Street
  • Eighth Avenue
  • Raath Street
  • Kilburn Street
  • Van Riebeek Crescent
  • De Wet Street
  • Eckstein Street
  • Groom Avenue
  • Pitts Avenue
  • The Cut
  • Layon Terrace
  • Hoy Street
  • Bok Avenue
  • Mitchell Avenue
  • Harrison Street
  • Eufees Avenue
  • Marbeth Pretorius Street

Florida

  • Aster Street
  • Jasmine Street
  • Diana Crescent
  • Barry Hertzog Drive
  • Petunia Street
  • Olivier Street
  • Church Street
  • 6th Avenue
  • Sage Street
  • 1st Avenue
  • 2nd Street
  • Louis Botha Drive
  • Sauer Street
  • Lelie Street
  • 1st Street
  • The High Way
  • Teater Street
  • Orchid Street
  • Danie Malan Avenue
  • Golf Club Terrace
  • Ontdekkers Road
  • Larkspur Street
  • Highway Street
  • Keith Avenue
  • Diana Crescent
  • Aandblom Street
  • Groenewald Street
  • Madeline Street
  • Macinerney Avenue
  • Stiglingh Street
  • Olympus Street
  • Gordan Street
  • Patrick Duncan Avenue
  • Goldman Street

Network Type Affected:

GPON

Change Description:

Backhaul Link Cable Replacement

Change Impact:

Residents will have no connectivity on one of the days during this time

Network Outage (Resolved) Critical

Affecting Other - Network Outage

  • 07/07/2020 21:32 - 07/07/2020 22:02
  • Last Updated 07/07/2020 21:33

We are aware of an outage currently impacting all connectivity serivces in Johannesburg. 

 

Our senior engineers are working on resolving this with urgency.

 

We apologise for the inconvenience. 

 

Kind Regards, 

Vumatel Fibre Break - Umhlanga (Resolved) Critical

Affecting Other - Vumatel Fibre Break - Umhlanga

  • 07/07/2020 08:33 - 15/07/2020 10:40
  • Last Updated 07/07/2020 08:33

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:

 #2863

Network Incident Description:

Fibre break 

Network Incident Grade:

 Minor 

Area/s Affected:

Umhlanga

Network Type Affected:

 GPON

Current Resident Impact:

 Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Netstream - Alberton Area - Intermittent Service (Resolved) Critical

Affecting Other - Netstream - Alberton Area - Intermittent Service

  • 02/07/2020 12:55 - 15/07/2020 10:40
  • Last Updated 02/07/2020 12:55

Kindly note that Nestream will be conducting Scheduled Maintenance today due to the intermitted connectivity at the estates listed below.

 Nestream will be conducting maintenance today between 16:00 and 16:30, expected down time to be 30 minutes.

 

 Kindly see below of sites that will be affected:

 

 

  • Mont Serrat
  • Mont Serrat 1
  • Mont Serrat 2
  • Montagu
  • Montagu 1
  • Preston Place
  • Rose Gardens

 

Fibre Break |Bryanston East Sector 2 (Resolved) Critical

Affecting Other - Fibre Break |Bryanston East Sector 2

  • 01/07/2020 12:11 - 07/07/2020 08:32
  • Last Updated 01/07/2020 12:11

Good Day,

We are experiencing the following network incident:

 

 

Network Incident Reference:

#2835

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Bryanston East Sector 2
 -Jacaranda Avenue
 -Boekenhout Crescent
 -Cedar Avenue
 -Borrowdale Road
 -Elm Road
 -Cypress Road
 -Cedar Avenue
 -East Hertford Road
 -Northleigh Crescent
 -Oak Avenue
 -Poplar Avenue

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Fibre break | Risiville (Resolved) Critical

Affecting Other - Fibre break | Risiville

  • 26/06/2020 09:22 - 07/07/2020 08:33
  • Last Updated 26/06/2020 09:23

Good Day,


Vumatel are experiencing the following network incident:

 

Network Incident Reference:

#2807

Network Incident Description:

Fibre Break

Network Incident Grade:

Low

Area/s Affected:

Risiville

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

 

Octotel Network Notice - Emergency Network Maintenance - Strand Node (Resolved) Critical

Affecting Other - Octotel Network Notice - Emergency Network Maintenance - Strand Node

  • 26/06/2020 03:00 - 07/07/2020 08:33
  • Last Updated 25/06/2020 12:57

Octotel Fibre infrastructure has been damaged by an independent Contractor who is currently trenching in the Strand area.  

They are required to replace our ducts and cable on site as the road is being widened. 

Octotel Engineers have prepared the newly installed ducts and refloated the new fibre cable this morning which will require to be respliced.

The Emergency maintenance is scheduled for:

Date: Friday, 26 June 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30mins
s

During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.

We sincerely apologise for the inconvenience that may be caused

Fibre break | Constantia Kloof (Resolved) Critical

Affecting Other - Fibre break | Constantia Kloof

  • 24/06/2020 10:07 - 25/06/2020 12:57
  • Last Updated 24/06/2020 10:07

Good Day,

Vumatel are experiencing the following network incident
  

 

Network Incident Reference:

Network Incident #2789

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Area/s Affected:

Villa La Montagne

Network Type Affected:

GPON

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault

Vumatel Outage (Resolved) Critical

Affecting Other - Outage - Randburg and Surrounding Areas

  • 22/06/2020 17:11 - 07/07/2020 08:33
  • Last Updated 22/06/2020 17:34

Good Day,

Please be advised that there is a Vumatel Outage affecting the outer Randburg areas:

  • Olivedale
  • Northworld
  • Bryanston
  • Lenasia

We will provide further updates when available.

Kind Regards,

Fibre Break (Resolved) Critical

Affecting Other - Fibre Break

  • 18/06/2020 09:59 - 19/06/2020 09:59
  • Last Updated 22/06/2020 16:50

Good day,

 

Vumatel are experiencing the following network incident: 

 

 

Network Incident Reference:

#2764

Network Incident Description:

Fibre break

Area/s Affected:

Kuilsrivier South: 

 

Koekoek street

Bloemkolk street

Network Type Affected:

Active Ethernet

Current Resident Impact:

No connectivity

Current Network Incident Status:

Technicians are busy with repairs.

Octotel Outage (Resolved) Critical

Affecting Other - Octotel Outage

  • 19/06/2020 09:45 - 22/06/2020 16:49
  • Last Updated 19/06/2020 09:49

Good day, 

Please note that Octotel is currently experiencing a network outage throughout Cape Town due to their back haul link being down. We will provide further updates as we receive them. 

We apologise for the inconvenience. 

 

 

Vumatel Scheduled Change | Cape Town | Master Node (Resolved) Critical

Affecting Other - Vumatel Scheduled Change | Cape Town | Master Node

  • 22/06/2020 00:00 - 07/07/2020 08:33
  • Last Updated 18/06/2020 17:49

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#687

Start Date:

22 June 2020 @ 00h00

End Date:

26 June 2020 @ 04h00

Area/s Affected:

Cape Town

 

Edgemead

  • Boston
  • Bothasig
  • Monte Vista
  • Oakdale
  • Panorama
  • Parow North
  • Richmond
  • Table View South
  • Table View North
  • Tygerdal/ Goodwood

Kenridge

  • Aurora
  • Crest
  • Langeberg/ Sonstraal Hoogte
  • Stellenberg
  • Uitzicht
  • Valmary
  • Vierlanden

Tamboerskloof

  • Oranjezicht

Network Type Affected:

Active Ethernet

Change Description:

Master Node Cabinet Cleanup