We hve identified that Gracelands is affected by an outage. Our teams are investigating the cause and will provide an update
Affecting Other - Internet Services down
Suspected fibre break causing link to be offline.
Affecting Other - Network
Vumatel has informed us of a network outage affecting Roodepoort, Sandton, Randburg, and surrounding areas. Affected clients will experience no connectivity. Vumatel engineers are working to resolve this issue as soon as possible. We sincerely apologize for any inconvenience.
Affecting Other - Vumatel outage in Kroonstad
Good day,
Please note that Vumatel is currently experiencing a network incident impacting services in Kroonstad.
There is currently no ETA on restoration of services.
Affecting Other - WeFNO | Paarl | Outage
Dear Client
We are aware of an outage affecting various WeFNO services in Paarl.
There is currently a vendor backhaul issue resulting in degraded services and downtime in the area. Teams are currently investigating the fault, no ETR as yet.
Thank you for your patience and understanding
Affecting Other - outage
Good Day,
we are aware of an outage affecting bergvliet and bergendyl
please note techs are investigating the matter.
Affecting Other - Major | KZN | Multiple L2 Vendors
Region: KZN
Services Affected: DFA, Link Africa, Metrofibre, Vumatel GPON, Zoom Fibre and Link Layer
Additional Services Affected: CGNAT clients
Multiple vendors are currently experiencing faults on their networks due to outages. Affected networks are on site at Teraco Riverhorse and working on a resolution.
Affecting Other - outage
Good Day,
KZN- is experiencing an Openserve and Lightstruck outage
The vendors are aware of the issue and investigating. No ETR has been provided as yet.
Thank you
Affecting Other - Minor | Degraded latency | Multiple Submarine Cable Breaks
Network Notice
POINT OF IMPACT: SEACOM, WACS and ACE Undersea Cable Systems
REASON: Cable failure
STATUS: Repairs Underway
Kindly note that we have lost WACS and ACE international capacity due to suspected shunt fault or fiber cut. In addition, SEACOM remains down. Some of our international traffic will experience higher latency and possible packet loss due to congestion on alternative EASSY and EQUIANO paths.
Web sQuad's transit paths are all operating at 100% without losses.
In addition, various locally peered cloud networks, eg. EA, Cloudflare and a few others are currently partly/entirely isolated and de-peered or limited peering. Certain services will experience increased latencies and possibly slower performance as a result.
Please accept our sincere appreciation for your understanding in this regard
Affecting Other - Fynbos and The Vines | WeFNO | Backhaul Issue
The backhaul vendor supplying WeFNO estates in Kraaifontein is experiencing a fault on their redundant path. The primary route is down due to a fault, and traffic is running over a backup path. However this backup path is experiencing issues too.
WeFNO are following up with the backhaul vendor.
We don't have an ETR at this point.
Thanks for your understanding
Affecting Other - Outage
We are aware of an outage currently affecting services at Graceland Estate.
Our team is investigating the cause and every effort is being made to resolve this as soon as possible.
Currently no ETR is available.
UPDATE 13:37
Technicians are on site at the provider POP and working to resolve.
No ETR available.
UPDATE 14:07
Service has been restored
Affecting Other - Outage
We are aware of an outage currently affecting services at Oxford.
Our team is investigating the cause and every effort is being made to resolve this as soon as possible.
Currently no ETR is available.
UPDATE 13:37
Technicians are on site at the provider POP and working to resolve.
No ETR available.
UPDATE 14:07
Service has been restored
Affecting Other - Metrofibre | General | Outage
We're currently aware of a Metrofibre outage impacting services in Gauteng, North West, and Mpumalanga. MFN engineers are investigating the issue, and we're awaiting an estimated time for resolution (ETR).
Outage Type: Major NNI
Affected Regions: Metrofibre Gauteng, North West and Mpumalanga
Affected Vendor: Metrofibre
Current Status: In-Progress
Estimate Time to Repair - Not Provided Yet
Update: 08:45 - MFN Technicians are on-site and troubleshooting.
Update: 08:58 - Services are starting to be restored. MFN is still busy with their technicians and repairs.
Affecting Other - WeFNO | Paarl - Outage
Outage Type: Backhaul Outage
Affected Vendor: DFA
Current Status: Services are restored. Teams are monitoring for link stability
ETR: 19:00
Updates:
18:16: Teams have confirmed that the outage is related to a backhaul issue in the area. This has been escalated to the Vendor for further investigation
18:45: Link Restored. Teams are monitoring for link stability
Affecting Other - Vumatel, Evotel Gauteng | Logical Failure
Dear Client
Update 21:00
We are aware of a logical failure affecting Reflex. Affected networks include Vumatel Aerial, Evotel, Netstream and Openfibre services in Gauteng - the outage is related to a common backhaul provider
Teams are currently investigating. No ETR has been provided as yet.
Thank you for your patience.
Update 21:10: services seem to have fully restored
Update 21:20: Services are down again
Update 23:30: Services Fully restored and stable
Thank you
Affecting Other - Vumatel - Cape Town
Latest feedback: Services have been restored. Technicians are still on site investigating the root cause further.
|
Network Incident Reference: |
#19378 |
|
Network Incident Description: |
Multiple PoPs down |
|
Network Incident Grade: |
Critical |
|
Regions Affected: |
Cape Town |
|
Area/s Affected: |
|
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are en-route to investigate |
Affecting Other - Vumatel - Cape Town
UPDATE: Please note this has now been resolved.
Vumatel is experiencing the following network incident.
|
Network Incident Reference: |
#19024 |
|
Network Incident Description: |
Multiple PoPs down |
|
Network Incident Grade: |
Critical |
|
Regions Affected: |
Cape Town |
|
Area/s Affected: |
|
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are investigating the root cause |
Affecting Other - Vumatel - Aerial (GPON) Networks - JHB | Outage
Dear Client
Vumatel are currently experiencing an outage across their GPON (Aerial) Network in Gauteng
All services in JHB and surrounds are affected
Vumatel is currently investigating.
Affecting Other - WECOM - Graceland Estate - Power Issue
We are aware of an outage affecting Graceland Estate during Load Shedding.
The Inverter solution on site has been damaged by ongoing power outages and load shedding.
Teams are aiming to replace the faulty unit today, 28 July 2023
Thank you for your understanding.
Affecting Other - Frogfoot | JHB | Outage
Dear Customer
We are aware of an outage affecting Frogfoot services in Johannesburg
Frogfoot are currently investigating the fault
No ETR as yet.
Thank you
Affecting Other - Vuma | Gauteng | Core and Village
This incident has been resolved.
|
Network Incident Reference: |
#15612 |
|
Network Incident Description: |
Logical failure |
|
Network Incident Grade: |
Critical |
|
Area/s Affected: |
Vuma Village
Vuma Reach
Vuma Core
|
|
Network Type Affected: |
Vuma Core; Vuma Reach & Vuma Village |
|
Current Resident Impact: |
Connectivity has stabilised Residents connected to the Fourways node on the Vuma Village network have restored |
|
Current Network Incident Status: |
Vuma engineers are monitoring |
Affecting Other - Evotel Network Maintenance
|
Affecting Other - Network Outage
Good day,
Please note our backhaul provider in Paarl is currently experiencing a network outage.
They are busy investigating and we will provide an update on ETR as soon as we receive it.
Affecting Other - Vumatel | JHB | GPON Services down
Good Day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
#14741 |
|
Network Incident Description: |
Logical failure |
|
Network Incident Grade: |
Critical |
|
Area/s Affected: |
All GPON Core services terminating in Johannesburg |
|
Network Type Affected: |
Vuma GPON Core |
|
Current Resident Impact: |
Resident have no connectivity |
|
Current Network Incident Status: |
Vendor Engineers are investigating |
Affecting Other - Vumatel | Vorna Valley | Scheduled Change
Good Day,
Please be advised of the following scheduled Vumatel change.
|
Change Reference: |
Affecting Other - Vumatel | Scheduled Change | Polokwane
Good Day,
Please be advised of the following scheduled Vumatel change.
|
Change Reference: |
Affecting Other - Openserve Outage
Dear Clients,
We are currently observing a network outage on Openserve in the Gauteng region.
Our team are currently investigating and we will provide further updates.
Update: Teams have isolated the fault
Affecting Other - JHB | AEX - Vumatel, Evotel, Openfibre | Outage
Affecting Other - Google Services Degradation (Youtube)
We are aware of an ongoing issue affecting Google Services, specifically Youtube. This has resulted in a degraded user experience on Mobile and desktop for some Youtube videos (buffering and slow loading content).
We have investigated this issue and it seems to be related to Google transit issues due to reduced capacity on Google's Johannesburg network. Content from Web sQuad's Google cache servers is unaffected. This issue is affecting all local Google peers (networks who peer with Google in South Africa).
We are closely monitoring the situation and our engineers (as well as multiple other networks) have escalated the issue to Google's network team for further investigation. Google have confirmed they are currently investigating the issue, but have not provided any updates in this regard.
Affecting Other - Vumatel | Scheduled | Fairlands
|
Change Reference: |
#8123 |
|
Start Date: |
29 November 2022 @ 04h00 |
|
End Date: |
29 November 2022 @ 06h00 |
|
Area/s Affected: |
|
|
Change Grade: |
Major |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
DWDM Network Configuration & patching |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Link Layer | Cresholme | Outage
Kindly note that the POP in Crestholme / Waterfall area is currently down.
Our upstream provider have confirmed they are investigating the backhaul. Please note a turn around time will be provided as soon as it becomes available.
Kindly notify your clients accordingly.
We thank you for your patience,
Affecting Other - JHB Region | Core Network | Degraded performance
We are aware of a general issue affecting services from our JB1 DC, this includes FTTH services. Users may experience degraded performance, higher latency and occasional packet loss.
Our teams have identified the issue and are currently working on a resolution
No ETR has been provided yet
Thank you for your patience and understanding
Update 18/11/2022: Issue Resolved
Affecting Other - Vumatel Network Incident #12680 | Power Failure | Quellerina
Good Day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
12680 |
|
Network Incident Description: |
Power Failure |
|
Network Incident Grade: |
Major |
|
Area/s Affected: |
Quellerina |
|
Network Type Affected: |
Vuma Core |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are en-route to investigate |
Affecting Other - Vuma Villages | Gauteng
Vumatel are experiencing the following network incident.
|
Network Incident Reference: |
#12542 |
|
Network Incident Description: |
Logical Failure |
|
Network Incident Grade: |
Critical |
|
Regions Affected: |
Gauteng |
|
Area/s Affected: |
All Areas |
|
Network Type Affected: |
Vuma Village |
|
Current Resident Impact: |
Residents are experiencing intermittent connectivity or no connectivity |
|
Current Network Incident Status: |
Network engineers are investigating |
Affecting Other - Vumatel | National | GPON and Trenched
Dear client
Vumatel and Web sQuad are completing a national network migration to Vumatel's new core infrastructure. Services may be temporarily interrupted as they are migrated and re-provisioned.
We look forward to a smooth and rapid maintenance window
Thank you for your support!
Affecting Other - Vumatel | North Riding | Suspected Outage
Dear Web sQuad Client
We are aware of a suspected Area outage in: North Riding on Vumatel
We have reported this to Vumatel for further investigation
Updates to follow
Affecting Other - Vumatel | North Riding | Outage
Dear Client
We are seeing an outage affecting Vumatel services in North Riding
Vumatel have been notified to investigate further
Affecting Other - DFA and Vumatel | Tshwane, Centurion | Outage
|
Network Incident Reference: |
#11695 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Tshwane |
|
Area/s Affected: |
|
|
Network Type Affected: |
Vuma Reach, Vuma Village |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Vendor Engineers are still busy with repairs |
Affecting Other - Evotel | North Riding | Outage
Evotel are currently experiencing an area wide outage affecting North Riding in Gauteng.
Evotel are aware of the outage.
Teams are investigating. No ETR has been provided.
Affecting Other - Frogfoot Western Cape
Dear Frogfoot Customer,
Please be advised of the following Standard maintenance:
|
Change Request Reference: |
FRG2112766 |
|
Change Title: |
EVPN config improvements | Cape Town |
|
Maintenance Type: |
Standard |
|
Maintenance Description: |
EVPN config improvements, network upgrades |
|
Technical Description: |
EVPN config improvements, network upgrades |
|
Impact Description: |
Intermittent connectivity |
|
Reason for change: |
Network Upgrades |
|
Probability of customer impact: |
Certain |
|
Maintenance Date and Time: |
2022-05-24 22:00:00.0 to 2022-05-25 07:30:00.0 |
|
Change Status: |
Planned Change |
We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.
Should you have any queries, please do not hesitate to contact our support desk:
Affecting Other - Frogfoot | Western Cape | Intermittent Connectivity
Change Title: Emergency| EVPN Config upgrade | Core Switch | Cape Town - ROLL BACK
Maintenance Type: Emergency
Maintenance Description: Redeploy previous configuration and test - This is a rollback of change FRG2112766 (EVPN config improvements | Cape Town) in an attempt to stabilize the network while our vendor is investigating.
Technical Description: - ROLL BACK - Redeploy previous config script, and test. Cape Town Switches are currently being impacted by a software anomaly. The vendor is investigating, and will advise of future config deployments
Impact Description: Intermittent connectivity, with periods of hard down between 1-2 hours.
Affecting Other - Outage | AEX - Evotel and Vumatel - Johannesburg
We are aware of an outage affecting various parts of Johannesburg on both Vumatel and Evotel's networks.
This outage affects Vumatel Aerial and Evotel GPON Services.
12:30 - Technicians are currently investigating the cause of the outage. No ETR supplied
Affecting Other - Vumatel | Kuils Rivier | POP outage
|
Network Incident Reference: |
#9314 |
|
Network Incident Description: |
PoP down |
|
Network Incident Grade: |
Major |
|
Area/s Affected: |
Kuilsrivier South |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
11:00: The PoP has been damaged by fire. The required teams are on site assessing the damages incurred.
Once the assessment has been completed, we will reconvene to agree on the resolution plan.
13:30: The damage assessment is completed.
Engineers are preparing to do the following: # Implementing a temporary power feed # Restoring the permanent power supply feed # Pulling slack and re-splicing the damaged fibres # Start testing active equipment to determine which were and which were not damaged
|
Affecting Server - host-s-01.wshost.co.za
Dear TT Connect Partner,
We are currently experiencing limited service / no connectivity in parts of Benoni and Boksburg, including Fiscal Street, Kwikkie Street, Sun Street, Bailey Street, Godwin Road, Sheridan Road, Starlight Street, Venice Place, Wordsworth Street, and surrounding areas are affected.
Technicians have been dispatched. Updates will follow.
Regards
Affecting Server - CloudDrive
Dear TT Connect Partner,
We are currently experiencing no connectivity / limited service in parts of Bedforview including: Elizabeth, Marensky, Lavin, Allen, Sarita Villas and surrounding streets are affected.
Technicians have been dispatched. Updates will follow.
Regards
Affecting Other - Fibre Break
Please note there is a major outage for all Lightstruck clients in the Cape Town area, there is a fibre break that is currently being investigated.
We will provide an update as soon as we receive more feedback from Lightstruck.
Affecting Other - KZN - Regional Outage
We are aware of various outages affecting internet services in KZN. Extensive flooding and landslides have caused significant damage to fibre routes in and out of the KZN region. NLD and metro routes are all affected. Updates to follow
Affecting Other - Vumatel | JHB | Outages
We are aware of a large scale outage affecting various Vumatel Areas
Both trenched and Aerial areas are affected
Vumatel and AEX teams are currently investigating
Affecting Other - KZN Regional Outage
We are experiencing a regional outage affecting KZN
Multiple NLD failures have led to KZN being disconnected from CPT and JHB.
Various vendors are working on an urgent resolution.
No ETR has been provided
Affecting Other - Vumatel Network Outage
There is a Vumatel Network Outage affecting various parts of Johannesburg. Vumatel is investigating and we will provide further feedback.
Affecting Other - Network Outage
Evotel are currently experiencing outages in Krugersdorp and Randfontein - investigations are underway. No ETR has been provided yet.
Affecting Other - Vumatel | Vorna Valley | Outage
Vumatel are currently experiencing an outage affecting Vorna Valley
Residents may experience difficulties connecting during this time.
Vumatel techs are currently investigating. No ETR has been provided
Affecting Other - Vumatel Trenched | National | DHCP issue
Vumatel are experiencing a national outage affecting DHCP services on their trenched network.
Their NOC are currently investigating the issue. Connectivity may drop during this time.
Affecting Other - Lightstruck | Hermanus | Outage
Lightstruck are experiencing a General Network Outage affecting parts of Hermanus, Sandbaai and Onrus
Lightstruck are currently investigating the outage
ETR: Unspecified
Update: 07:30 (11/03): Technical teams are currently en route to the MCO to investigate.
Update: 09:35: Power issues isolated and services fully restored.
Affecting Other - Octotel | Sea Point | Outage
Octotel are aware certain customers connected to the Sea Point node are experiencing no connectivity.
Customers connected in the following Roads may be affected:
Saunders Road
Ave La Croix
Avenue protea
Craigrownie Road
Queens Rd
Victoria Rd
Surf Street
Bay rd
Ave St Louis Ave
Beach Road
Main Road
Seacliff Rd
Rocklands Road
Milton Road
Octotel engineers are on route to investigate, Further updates to follow
Affecting Other - GPON
Good Day,
We experienced the following system incident.
Affecting Other - Lightstruck | Hermanus | Network Outage
Lightstruck is currently experiencing an outage affecting various parts of Hermanus
Lighstruck are currently investigating this outage and will provide further updates as soon as the team localise the fault.
Update 20:30:
Update on Hermanus outage: Core network infrastructure was damaged by excavation work done by the local council. Repair and maintenance teams are working non stop to restore connectivity that is affecting certain clients. We hope to restore these clients in the next few hours.
Affecting Other - Evotel | Eden Glen | Outage
Evotel Edenglan
Kindly note the above mentioned network is currently experiencing an outage. Teams are investigating the cause of the outage and we hope to return to normal service as soon as possible.
Affecting Other - Openserve | Gauteng - Various areas offline
Dear Client
Openserve are experiencing a general outage in Gauteng which is affecting authentication and or throughput.
Openserve are currently investigating this outage. More updates to follow.
Affecting Other - Network Outage
Good Day,
Please note our Vendor Sibaya Connect is experiencing a network issue in the Durban area.
Technicians are on route to investigate.
More feedback to follow.
Thank you
Affecting Other - Octotel | All Areas | Core Network
Please Octotel are currently experiencing a core network outage impacting multiple areas.
Our core Engineers are currently investigating. Note we are treating this as a high priority and are working to restore services as soon as possible.
Further updates to follow.
Affecting Other - Core Network - 21 December 2021
Dear Value Clients
Please we are currently experiencing a core network outage impacting multiple areas.
Our core Engineers are currently investigating. Note we are treating this as a high priority and are working to restore services as soon as possible.
Further updates to follow.
Kind Regards
Octotel Noc
Affecting Other - Vumatel Trenched | KZN | General Outage
We are aware of an outage affecting Vumatel Trenched services in KZN. Vumatel NOC are currently investigating.
Affecting Other - Vumatel | Outage | Honeydew
Vumatel Are experiencing the following outage:
Current Status
Event Type
Network Incident
Reason: Fibre Break
Start time: 21:00
Service Impact:
Impact: No connectivity
Product Type/s: Vuma Core
Network Type/s: GPON
Technicians are investigating, no ETR supplied
Affecting Other - Network Outage
Dear Value Clients,
I trust this finds you well
Please note that we experiencing an outage in Rustenburg
Our technicians are investigating the issue
We apologies for the inconvenience
We will be in contact as soon as we have feedback
Kind Regards
Affecting Other - Frogfoot - FRG1692457 Outage
Dear Value Clients
Please note that Frogfoot is experiencing the following Network Outage
Start Date:2021-12-13 16:20:00.0
Impact:Intermittent
Region: Johannesburg
More Updates to follow
Affecting Other - General Outage
Dear Value Clients,
Please note that Evotel is experiencing an outage in Rustenburg
Evotel technicians are investigating the issue
We apologies for the inconvenience
We update the notice board as soon as we have feedback
Kind Regards
Affecting Other - Octotel | Melkbosstrand | Outage
Notice from Octotel:
Customers connected to the below node are currently impacted.
Node: Melkbosstrand
Our teams are actively working to identify the fault and restore connectivity, Due to the nature of the fault we are unable to provide an ETA for resolution at this time.
We apologize for the inconvenience, Further updates to follow.
Affecting Other - Network Outage
Dear Value Clients,
I trust this finds you well
Please note that we experiencing an outage in Rustenburg
Our technicians are investigating the issue
We apologies for the inconvenience
We will be in contact as soon as we have feedback
Kind Regards
Affecting Other - General Outage
Good Day,
We are experiencing the following network incident.
We are currently experiencing no connectivity / limited service in parts of Rynfield, Benoni... including Millburn Street, and surrounding streets are affected.
We have dispatched a technician and confirmed that the exchange in this area is down due to a Power outage currently taking place and our backup batteries have depleted.
Regards
Affecting Other - Fibre Break
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#7214 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Honeydew Ridge |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are still busy with repairs |
Affecting Other - Vuma Core
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - General Outage
Dear Value Clients
We are currently experiencing no connectivity / limited service in parts of Rynfield, Boksburg
We have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place.
Regards
Update 12:33
Dear Value Clients
Please be advised that the municipality is currently working on the power Issue that is affecting the exchanges, the estimated ETA is 2 hours before the internet can be restored more updates will follow.
Regards
Affecting Other - Vumatel | Brenthurst | FibreBreak
Vumatel Event ID:
NWI-7208
Current Status:
Repair In Progress
Details:
Event Type: Network Incident
Reason: Fibre Break
Grade:Minor
Service Impact: Impact: No connectivity
Product Type/s: Vuma Core
Network Type/s: Active Ethernet
Affecting Other - VIOP
Dear Valued Customers,
Good day We are experiencing a network outage affecting all inbound and outbound calls We are investigating the issue and are working on resolving the issue as soon as possible We will keep you updated with our progress.
Update: 9am: Network outage resolved.
Update 09:15am: Services are restored, but we are still seeing inbound voice quality issues from the affected upstream. Teams are currently investigating the issue.
Kind Regards
Affecting Other - Vumatel | North riding and Northgate | Outage
Affecting Other - Network issue
Dear Clients,
Please note we are aware of an issue on the network that certain sites are not loading. We are busy investigating and will provide feedback as soon as possible.
We apologise for the inconvenience.
Affecting Other - JHB Region - General Maintenance
Affected Service: Connectivity - Johannesburg Data Centre
Description: Planned Core Maintenance
Impact: Intermittent Connectivity for all IP traffic transiting through our JHB Datacentre
Scope of Work:
Web sQuad Engineers will be upgrading the firmware on the core devices in the Johannesburg Data Centres. Clients will experience intermittent connectivity during this time as this will require rebooting of the core network devices.
Activity Window:
Planned Event Start time: 01:00 / 4th November 2021
Planned Event End time: 02:00 / 4th November 2021
Back out Plan:
A tested and working spare device will be available to replace any device that breaks whilst its firmware is being upgraded. Engineers will restore the backed-up configuration to the spare unit and swap it with the broken device.
Affecting Other - General Outage
Dear Valued Client,
Kindly note that we have a site currently offline in Alberton.
We have escalated the issue with our backhaul providers.
The following sites are affected and are currently offline:
Kind Regards,
Affecting Other - GPON
Good Day,
We are experiencing the following network incident:
|
Network Incident Reference: |
#6831 |
|
Network Incident Description: |
Power Failure |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Morningside |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
There is a power failure in the area. Services will restore when power is restored |
Affecting Other - Active Ethernet
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#NWI-6715 |
|
Network Incident Description: |
Logical Failure |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Van Dyk Park |
|
Network Type Affected: |
Vuma Core |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are enroute to investigate |
Affecting Other - Vumatel | JHB and Ekurhuleni | Active Ethernet
Vumatel are experiencing a large scale outage affecting the following areas:
|
Network Incident Reference: |
#6651 |
|
Network Incident Description: |
Logical Failure |
|
Network Incident Grade: |
Critical |
|
Regions Affected: |
Johannesburg & Ekurhuleni |
|
Area/s Affected: |
All areas in Johannesburg & Ekurhuleni |
|
Network Type Affected: |
Vuma Core |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are investigating |
Affecting Other - Network Outage
Good Day,
Please note our Vendor Sibaya Connect is experiencing a network issue in the Durban area.
Technicians are on route to investigate.
More feedback to follow.
Thank you
Affecting Other - Scheduled Change #2310
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#2310 |
|
Start Date: |
10 August 2021 @ 08h00 |
|
End Date: |
30 September 2021 @ 17h00 |
|
Area/s Affected: |
Olivedale |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
PoP cleanup & Client Migration |
|
Change Impact: |
Clients will have no connectivity as per the attached schedules |
Affecting Other - TT Connect Network Outage
Dear Web SQuad Clients
We are currently experiencing no connectivity / limited service in parts of Boksburg including Leith road and Kwikkie street.
Technicians have been dispatched to investigate,
further communication to follow.
Thank you
Affecting Other - Zoom Fibre | Bluff | Outage
Zoom Fibre is currently experiencing an outage affecting the Bluff POP. Zoom Fibre are investigating. No ETR as yet
Affecting Other - Vumatel | Outage | North Riding
Affecting Other - Octotel Outage
Morning All,
We are aware customers connected to the following nodes are currently down.
Blouberg
Melkbos Strand
Octotel Engineers as well as our Metro Provider are on site investigating the root cause and will provide further feedback as soon as possible.
Further updates to follow.
Kind Regards
Affecting Other - Outage
Dear Valued Customer,
We are currently experiencing no connectivity / limited service in parts of Longmeadow, Modderfontein including Angus and surrounding streets.
Due to power outage in the area and updates will follow.
Regards
Affecting Other - General Outage
Good Day,
Kindly note that we have sites currently offline in Midrand.
Netstream engineers are still investigating and more updates to follow.
The following sites are affected and are currently offline:
Kind Regards,
Affecting Other - FTTH Network Outage
Good day,
Please note we are aware of a connectivity issue in the Eden Glen region.
Evotel engineers are on route to investigate what is the issue.
We will update you once feedback is received.
Kind regards
Affecting Other - Vumatel | Wendywood and Gallo Manor | Outage
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
5462 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Wendywood and Gallo Manor |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are still busy with repairs |
Affecting System - FTTB Links
Dear Valued Client,
Link Africa is experiencing a general network failure resulting in widespread downtime across their network.
Their engineers are investigating this and will revert back ASAP. No ETR has been provided yet.
Kind Regards,
Affecting Other - TT Connect | General | Outage
TT Connect are experiencing a general network failure resulting in widespread downtime across their network.
Please note that TT Connect are currently investigating this issue.
Update: 09:05 - Services are mostly restored. Our teams are closely monitoring the situation.
Affecting Other - Active Ethernet & GPON Core
Good Day,
We are experiencing the following network incident.
Vumatel engineers are still investigating the root cause.
|
Network Incident Reference: |
#5394 |
|
Network Incident Description: |
Logical failure |
|
Network Incident Grade: |
Critical |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
All Johannesburg areas |
|
Network Type Affected: |
Active Ethernet & GPON Core |
|
Current Resident Impact: |
Connectivity has restored |
|
Current Network Incident Status: |
Engineers are investigating the root cause |
Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni and Boksburg.
TT Connect are currently experiencing no connectivity / limited service in parts of Benoni and Boksburg they have dispatched a technician and confirmed that the exchanges in these areas are down due to load-shedding currently taking place.
Good Day,
Please note there will be downtime on the Link Layer Network on Thursday 13th May from 12:00 to 16:00.
Clients in the following roads and MDU’s will be affected :
|
Chaka’s Cove |
|
Chaka Sands |
|
Chaka’s Heights |
|
Chaka’s Terrace |
|
Chakas Isle |
|
Dolphin Close |
|
Dolphin Crest |
|
Iphala Road |
|
Knox Road |
|
Little Maritzburg Road |
|
Odd numbers on Valley Road |
|
Palm Sands |
|
Paros |
|
Portofino |
|
Sea Breeze |
|
Skiathos |
|
The Village |
|
The Villas |
|
Villa Flamingo
Kind Regards, Web sQuad Team |
Affecting Other - Durban | Core Maintenance | Intermittent Connectivity
We will be conducting core upgrades and maintenance on our KZN core during this time.
Clients may experience brief moments of downtime as services are moved over.
Thank you for your patience.
Affecting Other - Octotel | Cape Gate Node | Outage
Dear Octotel Client
We are aware customers connected to the following node is currently downNode
: Cape Gate
Octotel engineers are investigating the root course and will provide further.
feedback
Affecting Other - GPON
Good Day,
We are experiencing the following network incident:
Affecting Other - Zoom Fibre | Bluff | Outage
Zoom Fibre are experiencing a network downtime in Bluff.
They are currently working together with their current backhaul and managing partner to find the issue.
Once found they will resolve this issue as soon as possible.
Update 21:08: Zoom's current backhaul partner is busy resolving the issue and will update us once that has been completed.
Affecting Other - Octotel
Dear Web SQuad Cleints,
Octotel is experiencing the following network incident:
They have observed a break on one of the long haul fibers between Cape Town and Meklbosstrand. Technicians are on-site attending to the issue.
Further updates to follow
Kind Regards
Affecting Other - GPON
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#4634 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Minor |
|
Region Affected: |
Cyrildene |
|
Area/s Affected: |
Eckstein Street Steyn Street St Georges Road Judith Street Gerard Street Ridge Road Kloof Street Frederick Street Grace Road |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians will continue with repairs tomorrow |
Affecting Other - GPON
Good Day,
We are experiencing the following network incident
|
Network Incident Reference: |
#4541 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Athol
|
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are onsite investigating |
--
Affecting Other - Vumatel Emergency Change #1663 | Paulshof
Good day,
--
Affecting Other - Vumatel Scheduled Change #1592 | Sandown
Good Day,
--
Affecting Other - Vumatel Scheduled Change #1641 | Randpark Ridge
Good Day,
Affecting Other - Vumatel Scheduled Change #1644 | Emmarentia
Good day,
Affecting Other - Vumatel Scheduled Change #1647 | Vosloorus
Good Day,
| Change Reference: | #1647 |
| Start Date: | 25 February 2021 @ 04h00 |
| End Date: | 25 February 2021 @ 06h00 |
| Area/s Affected: | Vosloorus |
| Network Type Affected: | GPON |
| Change Description: | LACP implementation |
| Change Impact: | Residents will have no connectivity during this time |
--
Affecting Other - Active Ethernet
Good Day,
We are experiencing the following network incident:
Affecting Other - GPON
Good Day,
We are experiencing the following network incident
Kind Regards,
The VUMA Team
Affecting Other - GPON
Good Day,
The change has been extended until 16 February 2021 @ 17h00 due to unforeseen circumstances. We apologise for any inconvenience this may cause.
Good Day,
Please be advised of the following scheduled change.
--
Kind Regards,
The VUMA Team
Affecting Other - Octotel | Outage | Strand and Gordons Bay
Strand Node
Strand Node services the following areas: Strand, Gordons Bay.
Octotel engineers are attending to the issue and will update us with a resolution timeline as soon as possible.
We apologise for any inconvenience caused.
Affecting Other - Vumatel Aerial | Cassledale | OLT Outage
Good Day,
Affecting Other - Vumatel | Paulshof, Lonehill | Outage
Vumatel are currently experiencing an outage affecting Paulshof and Lonehill. This outage has been reported to Vumatel and we are awaiting feedback.
Affecting Other - Vuma Village (SADV) | National | Outage
Vumatel are aware of an outage affecting large parts of Vuma Village's network
Network Incident Reference: #4213
Network Incident Description: Logical failure
Network Incident Grade: Critical
Region Affected: National
Network Type Affected: Vuma Village
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are investigating
Affecting Other - Vumatel | Ekhuruleni | Logical Failure
| Network Incident Reference: | #4210 |
| Network Incident Description: | Logical Failure |
| Network Incident Grade: | Major |
| Region Affected: | Ekurhuleni |
| Area/s Affected: | Dawn Park Casseldale Hospitalview Pomona |
| Network Type Affected: | GPON |
| Current Resident Impact: | Residents will experience intermittent connectivity or no connectivity |
| Current Network Incident Status: | Technicians have identified the issue and are working to resolve it |
Affecting Other - Vumatel | Cape Town | All Areas
We are aware of a general outage on Vumatel's network affecting all Cape Town Areas. Vumatel are currently investigating the issue. No ETR has been provided as yet.
Update 15:15: Vumatel NOC have acknowledged the issue and their engineers are currently investigating. More updates to follow.
Update 15:30: Vumatel NOC have determined this to be a "Logical Error" Affecting the entire Trenched network in Cape Town. More updates to follow
Update 17:15: Vumatel NOC have confirmed that connectivity has been restored. Services are being monitored.
Affecting Other - TT Connect | Farramere | Outage
Dear TT Connect Client,
TT Connect are currently experiencing no connectivity / limited service in parts of Farrarmere including: Eugen marias street , Belloc road , Barley street , Mercury street , and surrounding streets are affected
Technicians have been dispatched. Updates will follow.
Update 20:16:
Technician was sent to site and found the issue.
The Link is faulty and it was escalated. We are currently waiting update for the maintenance team.
As soon as we get the update we will update everyone.
We apologies for the inconvenience
Affecting Other - Vumatel Scheduled Change | Weltevreden Park
|
Change Reference: |
|
Start Date: |
|
End Date: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Change Description: |
|
Change Impact: |
Affecting Other - Vumatel | Outage | West Rand
Please note Vumatel are experiencing an outage in the following areas:
| Network Incident Reference: | #3916 |
| Network Incident Description: | Logical failure |
| Network Incident Grade: | Critical |
| Region Affected: | Johannesburg |
| Area/s Affected: |
|
| Network Type Affected: | Active Ethernet |
| Current Resident Impact: | Residents have no connectivity |
| Current Network Incident Status: | Technicians are investigating |
Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni
|
Schedule Start Dates/Times: |
26.11.2020 – 06:00 |
Schedule End Dates/Times: |
26.11.2020 – 08:00 |
|
Change Control Type: |
Planned Upgrade Maintenance |
Service Impact: |
Minimal |
|
Expected Maintenance Time: |
02:00:00 |
|
|
|
Affected Area: |
Parts of Farrarmere, Benoni
Parts of Rynfield, Benoni
Parts of Brentwood Park, Benoni
Parts of Country View, Benoni
|
||
|
Customers should experience intermittent to no internet connection during this time.
|
|||
Affecting Other - Vumatel Scheduled Change| Florida
|
Change Reference: |
|
Start Date: |
|
End Date: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Change Description: |
|
Change Impact: |
Affecting Other - Vumatel Scheduled Change | Kuils River South | Glenlily
|
Change Reference: |
|
Start Date: |
|
End Date: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Change Description: |
|
Change Impact: |
Affecting Other - Vumatel Scheduled Change | Melville & Quellerina
|
Change Reference: |
#1297 |
|
Start Date: |
26 November 2020 @ 03h00 |
|
End Date: |
26 November 2020 @ 05h00 |
|
Area/s Affected: |
Melville |
|
Network Type Affected: |
GPON |
|
Change Description: |
Redundancy Project |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Rondebosch East
|
Change Reference: |
|
Start Date: |
|
End Date: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Change Description: |
|
Change Impact: |
Affecting Other - Vumatel Scheduled Change | Helderkruin
|
Change Reference: |
Affecting Other - Vumatel Scheduled Change | Victory Park
|
Change Reference: |
#1373 |
|
Start Date: |
24 November 2020 @ 08h00 |
|
End Date: |
30 November 2020 @ 17h00 |
|
Area/s Affected: |
Victory Park
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Retractanet replacement |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change| Multiple Sites
Affecting Other - Vumatel Scheduled Change | Multiple Site
Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston
|
Schedule Start Dates/Times: |
25.11.2020 – 06:00 |
Schedule End Dates/Times: |
25.11.2020 – 08:00 |
|
Change Control Type: |
Planned Upgrade Maintenance |
Service Impact: |
Minimal |
|
Expected Maintenance Time: |
02:00:00 |
|
|
|
Affected Area: |
Parts of Bedfordview, Germiston
Parts of Oriel, Germiston
|
||
Affecting Other - Link Layer down time in Salt Rock +- 4 hours
Link Layer sites in Salt Rock will go down this morning for +-4hours. Link Layer are replacing core fibre damaged by Siza Water.
Affecting Other - Vumatel Scheduled Change| Cape Town
Good day,
Please be advised of the following scheduled change.
Affecting Other - Vumatel Scheduled Change | Ottery North
Good day,
Please be advised of the following scheduled change.
Affecting Other - TT CONNECT - PLANNED MAINTENANCE NOTIFICATION - Greenstone, Modderfontein, Eastleigh & Marais S
|
Schedule Start Dates/Times: |
16.11.2020 – 23:00 |
Schedule End Dates/Times: |
17.11.2020 – 02:00 |
|
Change Control Type: |
Planned Maintenance |
Service Impact: |
Minimal |
|
Expected Maintenance Time: |
03:00:00 |
|
|
|
Affected Area: |
Greenstone:
Modderfontein:
Parts of Eastleigh & Marais Steyn Park |
||
Affecting Other - Vumatel | Bothasig | Power Failure
| Network Incident Reference: | #3754 |
| Network Incident Description: | Power Failure |
| Network Incident Grade: | Major |
| Region Affected: | Cape Town |
| Area/s Affected: | Bothasig |
| Network Type Affected: | Active Ethernet |
| Current Resident Impact: | Residents have no connectivity |
| Current Network Incident Status: | Technicians are en-route to investigate |
Affecting Other - Fibre break | Bryanston East sector 3
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - T CONNECT - SERVICE INTERRUPTION NOTICE: Beyerspark, Benoni
TT Connect are currently experiencing no connectivity / limited service in parts of Beyerspark, Benoni
Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Atlasville, Boksburg
TT CONNECT are currently experiencing no connectivity / limited service in parts of Atlasville, Boksburg
Technicians have been dispatched. Updates will follow.
Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: Parts of Benoni
Dear TT Connect Partner,
We have identified a link fault that has been affecting parts of the Benoni area.
Engineers are investigating the intermittent/speed fault. ETR: 12:30 PM today.
Affecting Other - TT CONNECT - SERVICE INTERRUPTION NOTICE: All Areas
TT Connectt are currently experiencing no connectivity / limited service in parts of the network.
TT Connect Engineers are investigating the fault. Updates will follow.
Affecting Other - TT Connect | General | Emergency Maintenance
TT Connect have scheduled emergency Network Maintenance to resolve continued network outages affecting their network.
Network maintenance is scheduled between 23:00 (31 October 2020) and 01:00 (01 November 2020).
Please note that you may experience intermittent connectivity during this maintenance window.
Web sQuad engineers will be monitoring services to ensure all services are restored.
Affecting Other - TT Connect Service Notice Interruption: Lakefield, Benoni
Dear TT Connect Partner,
TT Connect Technicians are currently investigating a power failure to the exchange in some parts of the Benoni area (Lakefield), updates will follow.
Affecting Other - FTTH - JHB - Maintenance
Dear Web sQuad Client
Web sQuad will be conducting maintenance on critical infrastructure in the JHB region
Date: 21 October 2020
Time: 00:00-01:00
Expected downtime: 20-30 minutes per affected area
Reason: Critical Core software upgrades
Affecting Other - Netstream Outage
Good Day
Kindly note that we currently have multiple sites offline in Alberton.
We have escalated the issue with our backhaul providers as soon as we have feedback on what the issue is we will update you.
Kindly see below of sites that are currently offline:
Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Illiodale, Edenvale
Dear TT Connect Partner,
We are currently experiencing no connectivity / limited service in the following areas:
Technician has been dispatched. Updates will follow.
Regards,
TT Connect
Affecting Other - TT Connect SERVICE INTERUPTION NOTICE: Benoni
Dear TT Connect Partner,
We are currently experiencing no connectivity / limited service in the following areas: Benoni
Technicians have been dispatched. Updates will follow.
Affecting Other - Emergency Link Layer Maintenance in Salt Rock
Good day
Please note Link Layer will be completing emergency maintenance at their Salt Rock POP at 10:00 am expected downtime 30 minutes.
Affecting Other - Fibre Break| Johannesburg North
Good Day,
Vumatel are experiencing the following network incident.
|
Network Incident Reference: |
#3280 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Minor |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Johannesburg North · Market Street · Post Office Street · Rose Street · Middle Street · Church Street · School Street |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are still busy with repairs |
Affecting Other - Octotel | Rondebosch
Octotel Engineers will be performing Hardware maintenance at their Rondebosch node.
Date: 23 September 2020
Time: 00:00 - 04:00
Expected downtime: 2 hours
Service affecting: Clients will have no connectivity during this time
Octotel engineers will be monitoring services during this time to ensure services are restored.
Affecting Other - Evotel | Krugersdorp | Outage
Please note, Evotel is currently experiencing Backhaul issues in Krugersdorp. They currently have their technicians out investigating the issue.
Evotel do not have an ETA as of yet but will update you once an ETA has been received or issue is resolved.
Affecting Other - Outage - Randfontein and parts of Krugersdorp
Good Day,
Please kindly note, we are aware of the current outage in Randfontein and parts of Krugersdorp. Our technicians have been dispatched for resolution.
We will update the community and we do apologise for the inconvenience.
Kind Regards
Web sQuad Team
Affecting Other - WACS Route Maintenance
International Transit Notification:
One of our upstream providers has picked up on an issue and will be conducting Emergency maintenance on their WACS path tomorrow:
Date: 17 September 2020
Time: SAST 09:00 - 17:00
We will steer traffic via our other transit providers during this time - there remains a risk of elevated latency as some traffic may route via the East Coast.
Affecting Other - VOIP Services | MTN Inbound and Outbound Calls
Dear Web sQuad Voice Client
MTN are experiencing outages on interconnects facing various networks. Unfortunately Voice traffic between our network and theirs has been affected by this. They are currently working to resolve this issue. We have not received an ETR.
Voice Team
Web sQuad
Affecting Other - Fibre Break| Johannesburg North
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#3280 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Minor |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Johannesburg North · Market Street · Post Office Street · Rose Street · Middle Street · Church Street · School Street · Selbourne Street · Oosterland Avenue · Pritchard Street · Victoria Street · Carlton Street · Conduit Street · Westminster Road · Government Road · Short Street |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians will continue with repairs in the morning |
Affecting Other - Netstream Emergency Maintenance
Please note that Netstream's backhaul providers are conducting emergency unscheduled maintenance.
Affecting Other - Vumatel Scheduled Change | Rynfield
Good Day,
Please be advised of the following schedule change.
Affecting Other - Vumatel Scheduled Change | Kensington
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Vumatel | Protea Heights | Service Outage
Vumatel are currently experiencing the following outage:
Network Incident Reference: #3261Network
Incident Description: Hardware Failure
Network Incident Grade: MajorRegion
Affected: Cape TownArea/s
Affected: Proteaheights-west
Type Affected:Active Ethernet
Resident Impact:Residents have no connectivity
Network Incident Status:Technicians are en-route to investigate
Affecting Other - Fibre Break | Sundowner
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#3243 |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Grade: |
Minor |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Sundowner |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have localised the fault and have started repairs |
Affecting Other - Vumatel Hardware failure | Kuilsrivier-south
|
Network Incident Reference: |
#3235 |
|
Network Incident Description: |
Hardware failure |
|
Network Incident Grade: |
Low |
|
Region Affected: |
Cape Town |
|
Area/s Affected: |
kuilsrivier-south |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Connectivity has restored |
|
Current Network Incident Status: |
Technicians have restored services |
Affecting Other - Power failure | Buccleuch
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#3232 |
|
Network Incident Description: |
Power failure |
|
Network Incident Grade: |
Major |
|
Region Affected: |
Johannesburg |
|
Area/s Affected: |
Buccleuch |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are on-site localising the fault |
Affecting Other - Vumatel Scheduled Change | Senderwood
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#897 |
|
Start Date: |
08 September 2020 @ 09h00 |
|
End Date: |
27 October 2020 @ 17h00 |
|
Area/s Affected: |
Senderwood |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
PoP Cleanup |
|
Change Impact: |
Residents will experience intermittent connectivity during this time |
Affecting Other - Vumatel Scheduled Change| Edgemead
Good Day,
Please be advised of the following schedule change.
Affecting Other - Openserve Outage
Good day,
Please note that there Openserve traffic in all regions are not receiving throughput or authentication issues. Openserve is currently investigating and we will provide furhter feedback as soon as we receive it.
Affecting Other - Nestream Outage/Fibre Break The Straight
Please be advised Netstream has reported that there has been a fibre break effecting -
Technicians have been dispatched to site and we will provide updates as soon as we have feedback.
Affecting Other - Fibre
Good Day,
Please be advised that The Straight is still currently offline.
The issue has been re-escalated and a technician has been dispatched to site to test the equipment and reboot all the equipment.
Will update again as soon as we have an update.
Kind Regards,
Affecting Other - Octotel Outage - Strand
Affecting Other - Emergency Change | Lower Umhlanga
Good Day,
Please be advised of the following emergency change.
Affecting Other - Octotel Network Notice - Athlone Node Maintenance
Octotel will be performing hardware maintenance at their Athlone Node environment.
The maintenance is scheduled for:
Date: Tuesday, 4th August 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30mins
During this time customers may experience intermittent connectivity, packet loss and high latency.
Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.
Affecting Other - Vumatel Emergency Change | Lower Umhlanga
Good Day,
Please be advised of the following emergency change.
Affecting Other - WACS Cable Emergency Change
Emergency Network Notification (At Risk):
We have just been notified by our upstreams that WACS will be conducting emergency maintenance this evening.
Maintenance Window: 20:00 - 01:00 (5 hours)
Effect: Should there be any outages, we will fail over to the EASSy path - users will experience increased latency during this time
We will, as always, be monitoring this closely to ensure things run smoothly.
Affecting Other - Emergency Network Maintenance - Durban
Dear Web sQuad Client
We are required to implement emergency maintenance in Durban. Services may be momentarily affected by these changes during the above window.
We apologise for the inconvenience caused.
The Web sQuad team
Affecting Other - Fibre break | Rosebank and Mowbray
Good Day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
#2962 |
|
Network Incident Description: |
Fibre break |
|
Network Incident Grade: |
Minor |
|
Area/s Affected: |
Rosebank and Mowbray |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are continuing with repairs this morning |
Affecting Other - Vumatel Scheduled Change | Sandown, Morningside & Riverside
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Vumatel Scheduled Change | Vorna Valley
Good Day,
Please be advised of the following scheduled change.
--
Affecting Other - Vumatel Scheduled Change | Savoy
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Vumatel Fibre Break | Lansdowne & Kenwyn
Good Day,
We are experiencing the following network incident
|
Network Incident Reference: |
#2919 |
|
Network Incident Description: |
Fibre break |
|
Network Incident Grade: |
Minor |
|
Area/s Affected: |
Lansdowne & Kenwyn |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have localised the fault and have started repairs |
Affecting Other - Vumatel Fibre Break | Valmary Park
Good Day,
We are experiencing the following network incident,
Affecting Other - Vumatel Fibre Break | Quellerina
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#2925 |
|
Network Incident Description: |
PoP down |
|
Network Incident Grade: |
Major |
|
Area/s Affected: |
Quellerina |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are enroute to investigate |
Affecting Other - POP Down | Wynberg Cape Town
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - TT Connect Emergency Maintenance
|
Schedule Start Dates/Times: |
16.07.2020 – 08h30 |
Schedule End Dates/Times: |
16.07.2020 – 16h00 |
|
Change Control Type: |
Emergency Maintenance |
Service Impact: |
Yes |
|
Expected Downtime: |
03:00:00 |
Expected Duration: |
07:30:00 |
|
|
|||
|
Area: |
Glen Lodge, Palliser Road, Eden Glen |
||
|
Description: |
The TT Connect team needs to perform maintenance in the exchange to cater for additional equipment. |
||
|
Summary: |
Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer’s connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.
|
||
Affecting Other - Vumatel Fibre break | Helderkruin
Good Day,
We are experiencing the following network incident:
Affecting Other - Vumatel Hardware failure | Fontainebleau
Good Day,
We are experiencing the following network incident:
|
Network Incident Reference: |
#2897 |
|
Network Incident Description: |
Hardware failure |
|
Network Incident Grade: |
Major |
|
Area/s Affected: |
Fontainebleau |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have started with repairs |
Affecting Other - Octotel Network Notice - Emergency Metro Cape Gate Maintenance
Our metro provider has scheduled emergency network maintenance on our back haul servicing Cape Gate node.
The Emergency Maintenance is scheduled for:
Date: Thursday, 16 July 2020
Time: 05:00 - 07:00 AM
Duration: 2 Hours
During this time customers may experience intermittent connectivity, packet loss and high latency.
Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum
For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za
Affecting Other - Vumatel Scheduled Change | Tamboerskloof
Good Day,
Please note that the change has been rescheduled for the following date and time.
|
Change Reference: |
#744 |
|
Start Date: |
16 July 2020 @ 23h59 |
|
End Date: |
17 July 2020 @ 06h00 |
|
Area/s Affected: |
Tamboerskloof · Oranjezicht |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
3-Phase Generator Upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Vorna Valley
Good Day,
Please be advised of the following change.
|
Change Reference: |
#775 |
|
Start Date: |
15 July 2020 @ 09h00 |
|
End Date: |
15 July 2020 @ 18h00 |
|
Area/s Affected: |
Vorna Valley |
|
Network Type Affected: |
GPON |
|
Change Description: |
ONT migration to the new OLT |
|
Change Impact: |
Residents will experience intermittent connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Bothasig
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#770 |
|
Start Date: |
15 July 2020 @ 09h00 |
|
End Date: |
15 July 2020 @ 17h00 |
|
Area/s Affected: |
Bothasig
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Retractornet Replacement |
|
Change Impact: |
Residents will experience intermittent connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Greenside
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#746 |
|
Start Date: |
15 July 2020 @ 09h00 |
|
End Date: |
14 August 2020 @ 17h00 |
|
Area/s Affected: |
Greenside |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
New Switch Upgrade & Migration |
|
Change Impact: |
Residents will experience intermittent connectivity for one of the days during this change window |
Affecting Other - Vumatel Scheduled Change | Melrose | Melrose Estate
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#762 |
|
Start Date: |
14 July 2020 @ 08h00 |
|
End Date: |
14 July 2020 @ 18h00 |
|
Area/s Affected: |
Melrose
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Dome Joint Installation |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Discovery | Florida
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#752 |
|
Start Date: |
14 July 2020 @ 08h00 |
|
End Date: |
17 July 2020 @ 18h00 |
|
Area/s Affected: |
Discovery
Florida
|
|
Network Type Affected: |
GPON |
|
Change Description: |
Backhaul Link Cable Replacement |
|
Change Impact: |
Residents will have no connectivity on one of the days during this time |
Affecting Other - Network Outage
We are aware of an outage currently impacting all connectivity serivces in Johannesburg.
Our senior engineers are working on resolving this with urgency.
We apologise for the inconvenience.
Kind Regards,
Affecting Other - Vumatel Fibre Break - Umhlanga
Good Day,
We are experiencing the following network incident
|
Network Incident Reference: |
#2863 |
|
Network Incident Description: |
Fibre break |
|
Network Incident Grade: |
Minor |
|
Area/s Affected: |
Umhlanga |
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are continuing with repairs this morning |
Affecting Other - Netstream - Alberton Area - Intermittent Service
Kindly note that Nestream will be conducting Scheduled Maintenance today due to the intermitted connectivity at the estates listed below.
Nestream will be conducting maintenance today between 16:00 and 16:30, expected down time to be 30 minutes.
Kindly see below of sites that will be affected:
Affecting Other - Fibre Break |Bryanston East Sector 2
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre break | Risiville
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Octotel Network Notice - Emergency Network Maintenance - Strand Node
Octotel Fibre infrastructure has been damaged by an independent Contractor who is currently trenching in the Strand area.
They are required to replace our ducts and cable on site as the road is being widened.
Octotel Engineers have prepared the newly installed ducts and refloated the new fibre cable this morning which will require to be respliced.
The Emergency maintenance is scheduled for:
Date: Friday, 26 June 2020
Time: 3:00am - 05:00am
Duration: 2 hours
Estimated Time: 30minss
During this time customers may experience intermittent connectivity, packet loss and high latency.
Octotel engineers will be onsite during this time to ensure the maintenance is kept to an absolute minimum.
We sincerely apologise for the inconvenience that may be caused
Affecting Other - Fibre break | Constantia Kloof
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Outage - Randburg and Surrounding Areas
Good Day,
Please be advised that there is a Vumatel Outage affecting the outer Randburg areas:
We will provide further updates when available.
Kind Regards,
Affecting Other - Fibre Break
Good day,
Vumatel are experiencing the following network incident:
Affecting Other - Octotel Outage
Good day,
Please note that Octotel is currently experiencing a network outage throughout Cape Town due to their back haul link being down. We will provide further updates as we receive them.
We apologise for the inconvenience.
Affecting Other - Vumatel Scheduled Change | Cape Town | Master Node
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#687 |
|
Start Date: |
22 June 2020 @ 00h00 |
|
End Date: |
26 June 2020 @ 04h00 |
|
Area/s Affected: |
Cape Town
Edgemead
Kenridge
Tamboerskloof
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Master Node Cabinet Cleanup |
|
Change Impact: |
Residents will experience intermittent connectivity but only between 00h00 & 04h00 on each day during this change window |
Affecting Other - Octotel Emergency Maintenance
Good day,
Octotel is undergoing emergency mainetance to replace a cable damaged three weeks ago by an independent contractor.
We apologise for the inconvenience.
Affecting Other - Fibre Break | Saxonwold
Good day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
#2718 |
|
Network Incident Description: |
Fibre Break |
|
Area/s Affected: |
Saxonwold |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Our fibre infrastructure was damaged by a third party contractor. |
Affecting Other - Fibre Break | Sandown
Good Day,
We are experiencing the following network incident
|
Network Incident Reference: |
#2721 |
|
Network Incident Description: |
Fibre Break |
|
Area/s Affected: |
Sandown |
|
Network Type Affected: |
Aerial |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are continuing with repairs this morning |
Affecting Other - Fibre break | Senderwood
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel Emergency Change | Bryanston
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#668 |
|
Start Date: |
06 June 2020 @ 04h00 |
|
End Date: |
06 June 2020 @ 06h00 |
|
Area/s Affected: |
Bryanston |
|
Network Type Affected: |
GPON |
|
Change Description: |
Urgent configuration changes required on the OLT |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Cape Town
Good Day,
Please be advised of the following change.
|
Change Reference: |
#640 |
|
Start Date: |
09 June 2020 @ 04h00 |
|
End Date: |
09 June 2020 @ 06h00 |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Adding in additional resiliency to the Active Ethernet Core Network in Cape Town, by introducing LAG across multiple devices, the outage will be kept to a minimum. Should you experience any issues on the Active Ethernet in Cape Town after 06:00, please contact us. |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Fibre Break | Rivonia
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Vumatel Outage -Northwold, Bromhof, Sundowner & Randpark Ridge
Good Day,
Vumatel are experiencing the following network incident.
|
Network Incident Reference: |
#2685 |
|
Network Incident Description: |
Suspected fibre break |
|
Area/s Affected: |
Bromhof |
|
Network Type Affected: |
Active Ethernet |
|
Current Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have started with repairs |
Affecting Other - Vumatel OLTs Down| Hillcrest and Kloof
Good Day,
We are experiencing the following network incident
Affecting Other - Vumatel Scheduled Change | Weltevreden Park
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#593 |
|
Start Date: |
25 May 2020 @ 08h00 |
|
End Date: |
29 June 2020 @ 17h00 |
|
Area/s Affected: |
Weltevreden Park |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
New Switch Upgrade & Migration |
|
Change Impact: |
Residents will experience intermittent connectivity for one of the days during this change window |
Affecting Other - Vumatel Scheduled Change | Umdloti
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#617 |
|
Start Date: |
27 May 2020 @ 04h00 |
|
End Date: |
27 May 2020 @ 06h00 |
|
Area/s Affected: |
Umdloti |
|
Network Type Affected: |
GPON |
|
Change Description: |
OLT Uplink to new Switch |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Radiokop
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#629 |
|
Start Date: |
26 May 2020 @ 04h00 |
|
End Date: |
26 May 2020 @ 06h00 |
|
Area/s Affected: |
Radiokop |
|
Network Type Affected: |
GPON |
|
Change Description: |
Emergency OLT Uplink board Replacement |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre Break| Blairgowrie
Good Day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
#2614 |
|
Network Incident Description: |
Fibre Break |
|
Area/s Affected: |
Blairgowrie
|
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have localised the fault and are evaluating the repair needed |
Affecting Other - Fibre break | Birchleigh
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre break | Weltevreden
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break| Quellerina
Vumatel are experiencing the following network incident:
|
Network Incident Reference: |
#2589 |
|
Network Incident Description: |
Fibre Break |
|
Area/s Affected: |
Quellerina · Philips Avenue · Lebombo Avenue · Magalies Avenue · Maluti Ave · Cnr Lange St and Sneeu Ave · Hortense Avenue · Rolina Avenue · Zandra Avenue · Elma Avenue · Mattoppo Avenue · Drakens Avenue · Peck Avenue · Sneeu Avenue · Aristata Avenue · Drakens Avenue |
|
Network Type Affected: |
Aerial |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have localised the fault and have started repairs |
Affecting Other - Vumatel Scheduled Change | Buccleuch
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#545 |
|
Start Date: |
11 May 2020 @ 21h00 |
|
End Date: |
12 May 2020 @ 07h00 |
|
Area/s Affected: |
Buccleuch |
|
Network Type Affected: |
GPON |
|
Change Description: |
Fibre maintenance |
|
Change Impact: |
Residents will experience no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Croydon & Bonaero Park
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#545 |
|
Start Date: |
11 May 2020 @ 21h00 |
|
End Date: |
12 May 2020 @ 07h00 |
|
Area/s Affected: |
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Fibre maintenance |
|
Change Impact: |
Residents will experience no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Savoy Waverley
Good Day,
Please be advised of the following change.
|
Change Reference: |
#498 |
|
Start Date: |
12 May 2020 @ 09h00 |
|
End Date: |
14 May 2020 @ 18h00 |
|
Area/s Affected: |
Savoy Waverley |
|
Network Type Affected: |
GPON |
|
Change Description: |
ONT migration to the new OLT |
|
Change Impact: |
Residents will have intermittent connectivity during this time |
Affecting Other - Netstream Outage - Alberton
Kindly note that Nestream have multiple sites that are currently down.
They have escalated the issue with their backhaul providers
Kindly see below of sites that are currently offline:
Affecting Other - Vumatel OLT is down | Robertsham
Good Day,
Vumatel are experiencing the following network incident
--
Affecting Other - Netstream Emergency Maintenance
Kindly note that Netstream has advised that they have an emergency maintenance happening in Midrand, so the residents in all estates in Midrand may be affected.
Affecting Other - Vumatel Emergency Change | West Rand
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#564 |
|
Start Date: |
07 May 2020 @ 21h00 |
|
End Date: |
08 May 2020 @ 07h00 |
|
Area/s Affected: |
West Rand |
|
Network Type Affected: |
GPON |
|
Change Description: |
Fibre cable maintenance |
|
Change Impact: |
All West Rand residents will experience degraded services during this time |
Affecting Other - Fibre break | Sundowner
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel| Dunkirk Estate | Fibre Break
Vumatel are experiencing the following network incident:
Affecting Other - Vumatel | Olivedale | Fibre Break
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break | Olivedale
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - International Traffic: Latency degraded
Confirmed Break: Submarine Cable Break on WACS. Ship en route to location of break.
ETR: 4 April 2020.
We have received reports of a Cable Break on WACS. This break has been localised to a portion of the cable system between Portugal and the UK.
Teams are currently diagnosing where the break is and whether it is terrestrial or submarine.
West coast routes services are affected by this break. This means you will experience slightly elevated latencies to International destinations. We have sufficient capacity on other cable systems, so we do not expect any degradation in services.
Updates to follow as we receive them.
Update 10:57: WACS Outage: The cut is on the cable belonging to TATA and is between Highbridge (UK) and Seixal (Portugal). There is no recent update on this matter further to the one above. So we're still waiting to find out if it's submarine or terrestrial and an ETR
Update 15:30: TATA is busy making arrangements for a cable repair vessel to attend to the sub-sea fault btw UK and Portugal. Once the vessel is loaded, it will take approx 3 days to reach site. We don't have any anticipate repair date at this point, but will share once obtained.
Update 19:00: Submarine Cable repair vessel Ile D'Aix is loaded with supplies and en route to the location of the cable break. ETA to location of break is 31 March 2020, 09:00 UTC. ETR to fix is between 31 March 2020 and 04 April 2020.
Up to date updates are available at the SA NREN Operational Updates twitter feed.
Affecting Other - Power Failure| Stellenberg
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Hardware Failure | Ballito and Umdloti
Good Day,
Vumatel are experiencing the following network incident
|
Network Incident Reference: |
#2520 |
|
Network Incident Description: |
Hardware failure |
|
Area/s Affected: |
Ballito and Umdloti OLTs |
|
Network Type Affected: |
Aerial |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are on site but are waiting for the rain to subside before they continue troubleshooting |
Affecting Other - Vumatel Scheduled Change | West Rand
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#525 |
|
Start Date: |
21 April 2020 @ 21h00 |
|
End Date: |
22 April 2020 @ 07h00 |
|
Area/s Affected: |
West Rand |
|
Network Type Affected: |
GPON |
|
Change Description: |
Fibre cable maintenance |
|
Change Impact: |
All West Rand residents will experience degraded services during this time |
Affecting Other - Fibre break | Kya Sands Estate
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Power Failure | North cliff
Good Evening,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel Emergency Change| Bryanston
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#516 |
|
Start Date: |
03 April 2020 @ 04h00 |
|
End Date: |
03 April 2020 @ 05h00 |
|
Area/s Affected: |
Bryanston |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | West Rand
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#515 |
|
Start Date: |
02 April 2020 @ 04h00 |
|
End Date: |
02 April 2020 @ 05h00 |
|
Area/s Affected: |
West Rand |
|
Network Type Affected: |
GPON |
|
Change Description: |
Backhaul Uplink Upgrade to increase capacity |
|
Change Impact: |
All West Rand residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Bryanston & Ferndale
Good Day,
Please note the revised change window for the following emergency change.
|
Change Reference: |
#511 |
|
Start Date: |
02 April 2020 @ 03h00 |
|
End Date: |
02 April 2020 @ 05h00 |
|
Area/s Affected: |
Bryanston & Ferndale |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Dunkeld
Good Day,
Please note the revised change window for the following emergency change.
|
Change Reference: |
#512 |
|
Start Date: |
02 April 2020 @ 05h00 |
|
End Date: |
02 April 2020 @ 06h00 |
|
Area/s Affected: |
Dunkeld |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Mowbray
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#510 |
|
Start Date: |
01 April 2020 @ 04h00 |
|
End Date: |
01 April 2020 @ 05h00 |
|
Area/s Affected: |
Mowbray |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Network Incident| Savoy
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#2493 |
|
Network Incident Description: |
Hardware failure |
|
Area/s Affected: |
Savoy |
|
Network Type Affected: |
GPON |
|
Current Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are on-site localising the fault |
Affecting Other - Vumatel Emergency Change | Roodekrans
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#503 |
|
Start Date: |
31 March 2020 @ 03h30 |
|
End Date: |
31 March 2020 @ 04h30 |
|
Area/s Affected: |
Roodekrans |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Riverview
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#502 |
|
Start Date: |
31 March 2020 @ 02h00 |
|
End Date: |
31 March 2020 @ 03h00 |
|
Area/s Affected: |
Riverview |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Server - host-s-01.wshost.co.za
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#504 |
|
Start Date: |
31 March 2020 @ 05h00 |
|
End Date: |
31 March 2020 @ 06h00 |
|
Area/s Affected: |
Helderkruin |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Florida Park
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#505 |
|
Start Date: |
31 March 2020 @ 04h00 |
|
End Date: |
31 March 2020 @ 05h00 |
|
Area/s Affected: |
Florida Park |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Emergency Change| Honeydew
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#506 |
|
Start Date: |
01 April 2020 @ 04h00 |
|
End Date: |
01 April 2020 @ 05h00 |
|
Area/s Affected: |
Honeydew |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink to the OLT to increase capacity |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Ferndale Ridge
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break| Northcliff
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break| Grassy Park Cape Town
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Vumatel | West Rand | Services Degraded
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel Scheduled Change| Grassy Park & Retreat Zone 4
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#465 |
|
Start Date: |
24 March 2020 @ 08h00 |
|
End Date: |
24 March 2020 @ 18h00 |
|
Area/s Affected: |
Grassy Park & Retreat Zone 4
|
|
Network Type Affected: |
GPON |
|
Change Description: |
Feeder Joint Cut-over |
|
Change Impact: |
Residents will experience no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Cape Town
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#484 |
|
Start Date: |
24 March 2020 @ 08h00 |
|
End Date: |
24 March 2020 @ 09h00 |
|
Area/s Affected: |
Cape Town |
|
Change Description: |
Cape Town BNG 100GB Upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Scheduled Change | Senderwood
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#482 |
|
Start Date: |
26 March 2020 @ 22h00 |
|
End Date: |
27 March 2020 @ 06h00 |
|
Area/s Affected: |
Senderwood |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Generator Phase 3 upgrade |
|
Change Impact: |
Residents will experience no connectivity during this time |
Affecting Other - Vumatel Emergency Change | Cape Town
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#491 |
|
Start Date: |
26 March 2020 @ 03h00 |
|
End Date: |
26 March 2020 @ 06h00 |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Network Capacity Upgrade at Teraco |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Netstream | Outage
There is an outage in the Alberton area, Netstream have logged the issue and working with the backhaul providers to restore the area as soon as possible.
Sites affected are.
Affecting Other - Vumatel Scheduled Change | Discovery
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#446 |
|
Start Date: |
24 March 2020 @ 04h00 |
|
End Date: |
24 March 2020 @ 05h00 |
|
Area/s Affected: |
Discovery |
|
Network Type Affected: |
GPON |
|
Change Description: |
OLT uplink to newly installed switch |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel OLT is down | Kloof
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel OLT is down | Hillcrest
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Hardware Failure | Ottery-North
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - OLT is down | Umdloti
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Olivedale | Fibre Break
Good Day,
We are experiencing the following network incident
Affecting Other - Evotel Outage | Krugersdorp
Dear Web sQuad Client
We are aware of an issue affecting Evotel clients in the Krugersdorp area. We have escalated this to Evotel and we are awaiting further feedback.
Affecting Other - Fibre Break | Mowbray Cape Town
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break | Senderwood-ds
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Power failure | Plumstead-south-ds
This network incident is not resolved. Technicians are still attending as per below:
Affecting Other - Vumatel | Vorna Valley
Good day,
Please be advised of the following emergency change.
|
Change Reference: |
#475 |
|
Start Date: |
18 March 2020 @ 10h00 |
|
End Date: |
18 March 2020 @ 17h00 |
|
Area/s Affected: |
Vorna Valley
|
|
Network Type Affected: |
GPON |
|
Change Description: |
Emergency Dome Joint repair |
|
Change Impact: |
Residents will have intermittent connectivity |
Affecting Other - Fibre break | Athol
Good Day,
Vumatel are experiencing the following network incident:
|
Network Incident Reference: |
#2400 |
|
Network Incident Description: |
Fibre break |
|
Area/s Affected: |
Deodar Lane Protea Place East avenue Wierda Road east Pretoria avenue West street Patricia road
MDU: Downsview Summerfield |
|
Network Type Affected: |
Aerial |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians have localised the fault and are evaluating the repair needed |
Affecting Other - Hardware failure | Killarney Gardens
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Vumatel | Northern Suburbs JHB | Fibre Break
| Network Incident Reference: | #2381 |
| Network Incident Description: | Fibre break |
| Area/s Affected: | • Bromhof • Jukskei Park • Norscot • Northwold • Olivedale • Randpark Ridge • Sundowner |
| Network Type Affected: | Active Ethernet |
| Current Resident Impact: | Residents have no connectivity |
| Current Network Incident Status: | Technicians have completed the temporary repair and services have restored. They will be hauling in a new fibre cable today and when it's ready they will cut the damaged cable and splice onto the new cable. These services will therefore drop again during the course of today but we will notify you before it does. |
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Vumatel | Stellenberg | Power Failure
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel Scheduled Change | Weltevredenpark
Good Day,
Please be advised of the following change by Vumatel.
|
Change Reference: |
#452 |
|
Start Date: |
10 March 2020 |
|
End Date: |
13 March 2020 |
|
Area/s Affected: |
Weltevreden Park
|
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - International Connectivity - Degraded
Major submarine cable system outages have resulted in degraded international internet performance as well as increased latency to all international destinations.
WACS and SAT3 cable systems are confirmed to have major service affecting faults. WACS have confirmed that their outage is between Cameroon and the DRC.
Please be patient during this time, we do not have an ETA on the submarine cable fixes. Latency will remain high throughout the repair window.
15 Feb 2020: Services fully restored.
Affecting Other - Network Outage
Good day,
We are experiencing a fault on both our National Long Distance routes to KZN resulting in an outage. Our engineers are working with our vendors to resolve this as soon as possible.
We apologise for the inconvenience.
Affecting Other - FTTH - Cape Town
Dear Web sQuad Client
An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.
FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.
This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.
Date: 4 March 2020
Maintenance Window: 2am - 6am
Expected service outage duration: 60 minutes
Kind Regards
Web sQuad Network Operations Team
Affecting Other - Fibre
Good day
Please be advised that Ihota is currently offline and Netstream is currently investigating the issue.
We will advise as soon as the issue is sorted.
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following network change:
|
Change Reference: |
|
Start Date: |
|
End Date: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Change Description: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised of the following change from Vumatel:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel has the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel has the following scheduled change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre break | Observatory
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Nestream - Link Down - Alberton Area
Good Day,
Kindly note that Netstream has a link down in Alberton.
The following sites are affected and are currently offline:
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised tat Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad
Affecting Other - Fibre
Good day
Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre Break |Randpark Ridge Sector 2
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Confirmed Fibre Break | Woodmead
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the follwoing network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Hardware failure | Observatory
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre break | Witpoortjie
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
#2229 |
|
Network Incident Description: |
Power Failure |
|
Area/s Affected: |
Craigtowne |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
There is a power failure in the area. Services will restore when power is restored |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following network incident:
|
Network Incident Reference: |
#2227 |
|
Network Incident Description: |
Power Failure |
|
Area/s Affected: |
Miccema |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
There is a power failure in the area. Services will restore when power is restored |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised of the following Vumatel emergency change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network break:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
|
Network Incident Description: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Current Resident Impact: |
|
Current Network Incident Status: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel has the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is currently experiencing the following incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Confirmed Fibre Break | Blairgowrie
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Please be advised of the following Vumatel change:
|
Change Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
Web sQuad
Affecting Other - Fibre
Good day
Vumatel is having the following network incident:
Regards
Web sQuad
Affecting Other - LinkLayer - Routine Network Maintenance
Please note that on Wednesday 15 January, LinkLayer will be conducting routine maintenance on their network. Please note that all LinkLayer clients may experience possible down time between 7am and 11am.
Affecting Other - | Fibre Break | Buccleuch
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
web sQuad
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Evotel is currently experiencing an outage in Krugersdorp and Randfontein.
Residents may experience lost of fibre connectivity.
Technicians are onsite to restore connectivity.
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre break | Ballito
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good Day
Netstream has advised that Jacaranda Estate is currently offline.
Technicians are currently investigating the issue.
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Netstream has advised that some clients are currently offline at Madikwe.
Technicians are scheduled to be onsite today.
The network incident is currently being investigated.
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Netstream is having an emergency maintenance from 12:30 - 13:30
The following sites will be affected:
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following incident:
Regards
The web sQuad Team
Affecting Other - Confirmed Fibre break | Ferndale
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Vumatel Hardware failure | Sandown
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Incident Reference: |
Affecting Other - Evotel Outage - Rant-en-Dal and Dan Pienaarville
Good day,
Evotel has reported that one of their poles in the Krugersdorp area has been damaged which has impacted the services in Rant-en-Dal and Dan Pienaarville.
They have technicians on site urgently attending to the matter. Updates to follow.
Affecting Other - Fibre
Good Day
Please be advised that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre Break| Discovery
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre Break| Orange Grove
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Please be advised that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad
Affecting Other - Fibre
Good day
Please note that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is experiencing the following network break:
|
Network Incident Reference: |
|
Network Incident Description: |
|
Area/s Affected: |
|
Network Type Affected: |
|
Current Resident Impact: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Nestream is having the following outage in the following areas:
They have escalated the outage and have engineers working on restoring the lines with great urgency
Sincere apologies for any inconvenience caused .
We look forward to a speedy resolution.
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Link Down - KZN
Good day
Please note that our upstream provider is having a major outage on our Johannesburg and Durban route.
Our Senior Engineers are currently working with our upstream provider to restore connectivity as soon as possible.
We sincerely apologise for the inconvenience
Regards
The web sQuad Team
Affecting Other - Fibre break | Jukskei park
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Please note that Vumatel has the following emergency change:
|
Change Reference: |
Kind Regards
The web sQuad Family
Affecting Other - Fibre
Good day
Please note that Vumatel is conducting the following change:
|
Change Reference: |
Regards
web sQuad Team
Affecting Other - Fibre
Dear Valued Client,
Kindly note that Netstream will be doing scheduled software maintenance from 2019/10/15 to 2019/10/16.
Due to this, each of the below complex's will experience a downtime of 10 – 25 minutes.
Please see list of affected sites below.
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good Day Web sQuad Client
Kindly note that Netstream is doing maintenance today at bellow listed sites. Downtime is expected to be about 20 mins each.
The maintenance is to increase stability and sort ONT loading issues that Netstream has been experiencing .
The Updated set times are : Bassonia Rock should start at 12:30 and Alberante should start at 13:30
The following sites will be affected.
- Bassonia Rock – Alberton
- Alberante – Alberton
We apologize for this inconvenience caused.
Have a lovely day further.
Affecting Other - Fibre
Good day,
Please be advised that the physical work required for the change has been completed. The technicians will return to site tomorrow to restore services for individual clients.
_________________
|
Change Reference: |
Affecting Other - Fibre
Good day
Vumatel is having the following network incident:
The web sQuad TeamRegards
Affecting Other - Fibre
Good day,
Please be advised of the following change.
Regards
The web sQuad Team
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident
Kind regards
Web sQuad Family
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is having the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is experiencing the following incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - JHB Outage - Vumatel and Evotel
Good day,
We are aware of an outage affecting Vumatel and Evotel clients in most Johannesburg areas.
We have escalated this to providers and we are awaiting feedback.
Update: 18:15 - Vumatel and Evotel traffic are down once again. Their backhaul providers are currently investigating
We apologise for the inconvenience.
Kind Regards,
Affecting Other - Fibre
Good day,
Please be advised of the following change:
Regards
The web sQuad Team
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Fibre
Good day
Please note that Netstream is having the following outage:
|
Start Date: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is experiencing the following network incident:
|
Network Incident Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Evotel is currently experiencing an outage in the North Riding area.
Their engineers are investigating and connectivity will be restored as soon as possible.
Regards
The web sQuad Team
Affecting Other - Vumatel | JHB | Slow Upload speeds
Dear Web sQuad Client
We are aware of an issue affecting Vumatel Trenched clients in Johannesburg - users are experiencing very low upload speeds and erratic network behaviour.
Vumatel NOC has acknowledged that this issue is affecting clients across all ISPs in JHB. Their engineers are investigating and have prioritised this issue. Please be patient while it is being investigated.
Thanks
|
Network Incident Reference: |
#1853 |
|
Current Status |
Vendor engineers are investigating |
|
Area/s Affected: |
Johannesburg |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Slow upload speeds |
|
Network Incident Impact: |
Residents in Johannesburg are experiencing slow upload speeds |
Affecting Other - Fibre
Good day,
Due to the current load shedding affecting various areas affected, Vumatel is seeing delays with DHCP processing as power restores to the areas that were affected.
Customers are urged not to reboot their devices and to be patient as the processing flows through.
Thank you for your patience.
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following network incident:
|
Network Incident Reference: |
Regards
Yolande
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following change:
|
Change Reference: |
|
Change Reference: |
Regards
The web sQuad Team
Affecting Other - Fibre
Good day
Vumatel is having the following change:
|
Change Reference: |
Affecting Other - Fibre break | Glenvista
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Good day
Please be advised that Vumatel is having the following change:
|
Change Reference: |
Regards
Yolande
Affecting Other - Fibre
Good day
Please note that Vumatel is having the following the change:
|
Change Reference: |
Regards
Yolande
Affecting Other - Vumatel Scheduled Change | Glenhazel
Affecting Other - Web sQuad | Cape Town | Scheduled Maintenance
Dear Web sQuad Client,
Please be advised that we are required to complete upgrades and updates within our Core Environment at the Cape Town Datacentres. This means that your connection will be affected for a short while during the upgrade process.
Reason for Maintenance: Core upgrade and software updates
Operational Impact: Critical
Affected Area: Entire Cape Town Client Base
This maintenance window is scheduled as below:
Planned Event Start time: 03:00, Tuesday 1 October 2019
Planned Event End time: 05:00, Tuesday 1 October 2019
Expected downtime: 30 Minutes
Expected duration: 2 hours
Should there be any discrepancies experienced post planned maintenance, please urgently notify the Web sQuad NOC team who will also be monitoring with the Networks team.
We sincerely apologise for any inconvenience caused and we will endeavour to have services restored in the shortest possible time.
Kind Regards,
Web sQuad Networks Team
Affecting Other - Netstream Sites Down
Good Day Sir/Ma’am
Good day,
Kindly note the following Netstream sites are currently offline due to Power failure at the ONT headend.
The power should be Restored at about 15:00.
Will update if the situation changes.
Affecting Other - Vumatel |Confirmed fibre break | Roodekrans
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre Break | Johannesburg North
Good Day,
Vumatel are experiencing the following network incident:
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Fibre
Good Day Web sQuad Client,
Please note, we have received the following regards to Saxon Hof on the Netstream network;
Kindly note that Caltex is having power issue at Saxon Hof, which is affecting the area
Kindly note that Saxon Hof will be down and offline and should be restored again during the day.
Netstream has not provided an ETR yet.
We apologise for the inconvenience caused.
Affecting Other - Backhaul Provider Issue - JHB
A backhaul provider supplying connectivity to Vumatel Aerial, Evotel and Netstream in various areas in Johannesburg region is currently experiencing network issues resulting in disconnects.
The provider is aware of the situation and is investigating the cause.
Affecting Other - Vumatel Trenched | KZN
Vumatel are experiencing a network issue on their KZN Master node affecting trenched clients in the KZN region, resulting in intermittent connectivity. This issue is currently being investigated by their engineering team. No ETR has been provided..
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - JHB - Cape Town Intermittent Disconnections
Dear Web sQuad Client
We have picked up on an issue affecting our Johannesburg to Cape Town circuits. The link is flapping rapidly, leading to constant network reconvergence. Our engineers are working to dampen the effect of this as well as seek a resolution from our vendors.
We apologise for the inconvenience caused and will update you with progress as we continue.
Web sQuad Networking Team
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident:
Regards
The web sQuad Family
Affecting Other - Fibre
Good Day,
Please be advised that Vumatel is having the following scheduled change.
Regards
The web sQuad Family
Affecting Other - Fibre
Good Day
Please be advised that Vumatel has the following emergency change.
Regards
The web sQuad Family
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident:
Regards
The web sQuad Family
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident:
Regards
web Squad Team
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Good day
Vumatel will be conducting the following emergency change:
|
Change Reference: |
Regards
web sQuad Team
Affecting Other - Fibre
The following refers to a major fibre outage to Ballito affecting all customers In the Ballito and surrounding areas.
SERVICE/S IMPACTED: All services.
START TIME: 08/08/2019 @ 15:36 (SAST)
END TIME: Unknown
DOWNTIME: Unknown
REASON FOR OUTAGE: issue with the core Ballito fiber
We are currently waiting for a tech to get to site and begin investigations/repairs. This will be completed sometime this evening but unfortunately we don’t have an ETA right now (still need to determine what happened and what repairs are needed).
We apologise for any inconvenience caused,
Regards
Affecting Other - Fibre
The following refers to a major fibre outage to Ballito affecting all customers In the Ballito and surrounding areas.
SERVICE/S IMPACTED: All services.
START TIME: 08/08/2019 @ 09:36 (SAST)
END TIME: Unknown
DOWNTIME: Unknown
REASON FOR OUTAGE: Fibre break at 15km South of Ballito
UPDATE:At 11:00 the fibre contractor established that the fibre break is at 15km south of Ballito and are now busy localising the fault.
We apologise for any inconvenience caused
Regards
Affecting Other - Fibre
Good Day,
Vumatel has a scheduled change as per the below:
Regards
--
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident :
Regards
web sQuad
Affecting Other - Fibre
Good Day,
Vumatel is experiencing a general outage in Cape Town which is affecting some users.
A ticket has been logged with Vumatel and no ETA has been received yet.
We will advise as soon as the the issue is sorted.|
Regards
web sQuad Team
Affecting Other - Fibre
Good Day,
Please note that Vumatel is having the following scheduled change:
Regards
Affecting Other - Fibre
Good Day,
Vumatel is e experiencing the following network incident:
Regards
Affecting Other - Fibre
Good day All
There is a fibre issue/break in the following areas. Netstream Fibre teams are investigating the issue.
We will provide an update as soon as there is any further information.
Effected areas:
We will provide updates as we receive them.
Kind Regards
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident:
Regards
Affecting Other - Fibre
Good Day,
Vumatel is experiencing the following network incident
Kind Regards
Affecting Other - Fibre
Good day
Vumatel has scheduled an emergency change as per the below:
|
Change Reference: |
--
Regards
Web sQuad Team
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change from Vumatel.
|
Change Reference: |
#1483 |
|
Start Date: |
19 July 2019 @ 04h00 |
|
End Date: |
19 July 2019 @ 05h00 |
|
Area/s Affected: |
Northriding |
|
Network Type Affected: |
GPON |
|
Change Description: |
Replace a faulty SFP |
|
Change Impact: |
Residents will have no connectivity during this time |
Kind Regards
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#1483 |
|
Start Date: |
19 July 2019 @ 04h00 |
|
End Date: |
19 July 2019 @ 05h00 |
|
Area/s Affected: |
Northriding |
|
Network Type Affected: |
GPON |
|
Change Description: |
Replace a faulty SFP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Vumatel is currently experiencing the following network incident:
Regards
Affecting Other - Fibre
Between 10h42 and 11h00 this morning Vumatel experienced a fibre disruption to the areas listed below.
|
Network Incident Reference: |
#1452 |
|
Network Incident Description: |
Confirmed fibre break |
|
Area/s Affected: |
|
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Connectivity has restored |
|
Current Network Incident Status: |
Traffic has been failed over the to the redundant link while the fibre break is repaired. |
Affecting Other - Fibre
Good Day,
Between 10h42 and 11h00 this morning Vumatel experienced a fibre disruption to the areas listed below.
|
Network Incident Reference: |
#1452 |
|
Network Incident Description: |
Confirmed fibre break |
|
Area/s Affected: |
|
|
Network Type Affected: |
GPON |
|
Current Resident Impact: |
Connectivity has restored |
|
Current Network Incident Status: |
Traffic has been failed over the to the redundant link while the fibre break is repaired. |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1445 |
|
Start Date: |
10 July 2019 |
|
End Date: |
11 July 2019 |
|
Area/s Affected: |
San Bernadino MDU | Vorna Valley |
|
Network Type Affected: |
GPON |
|
Change Description: |
Float a new fibre cable to stabilise the service at the MDU |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1460 |
|
Start Date: |
17 July 2019 @ 08h30 |
|
End Date: |
17 July 2019 @ 09h30 |
|
Area/s Affected: |
Bryanston East |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Add uplink redundancy & upgrade the DA cable |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1459 |
|
Start Date: |
16 July 2019 @ 12h00 |
|
End Date: |
16 July 2019 @ 13h30 |
|
Area/s Affected: |
Bryanston South |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Add uplink redundancy & upgrade the DA cables |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Technicians completed all the required splicing last night and the majority of the patching. They are continuing with patching this morning at the PoP to restore the remaining services that are down.
Once again, we apologise for the inconvenience this has caused and thank you for your patience.
|
Change Reference: |
#1413 |
|
Start Date: |
02 July 2019 |
|
End Date: |
09 July 2019 |
|
Area/s Affected: |
Bryanston South AG's 1 to 4 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Installation of new ducts and fibres to permanently repair the fibres that were recently damaged by a 3rd party contractor |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Update: The fibre vendor has located the break at 4.5km West of Ballito.
The following refers to a major fibre outage to Ballito affecting all customers In the Ballito and surrounding areas.
SERVICE/S IMPACTED: All services.
START TIME: 03/07/2019 @ 07:15 (SAST)
END TIME: Unknown
DOWNTIME: Unknown
REASON FOR OUTAGE: Fibre vendor has located a break at 4.5km west of Ballito
We apologise for any inconvenience caused.
Regards
Affecting Other - Fibre
Good day,
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1409 |
|
Start Date: |
02 July 2019 @ 02h00 |
|
End Date: |
02 July 2019 @ 06h00 |
|
Area/s Affected: |
|
|
Network Type Affected: |
GPON |
|
Change Description: |
Phase 3 Implementation of the ERPS ring |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Affecting Other - KZN and Cape Town -Web Squad - Core Upgrades
Good day,
Our vendors will be performing software upgrades on various core nodes.
Services may be temporarily affected.
Affecting Other - Fibre
Good Day,
Affecting Other - Vumatel |Ongoing Outage | Bryanston
Good Day,
|
Network Incident Reference: |
#1347 |
|
Network Incident Description: |
Confirmed fibre break |
|
Area/s Affected: |
Bryanston South |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Connectivity has restored |
|
Current Network Incident Status: |
Technicians have repaired the fibre and services have been restored |
|
Communication sent to residents |
https://mailchi.mp/04928fa4af6c/vumatel-outages-in-bryanston-explained |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#1347 |
|
Network Incident Description: |
Confirmed fibre break |
|
Area/s Affected: |
Bryanston South |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Residents have no connectivity |
|
Current Network Incident Status: |
Technicians are on-site to resume with with repairs. |
|
Communication sent to residents |
https://mailchi.mp/04928fa4af6c/vumatel-outages-in-bryanston-explained |
Affecting Other - Fibre
Good Day,
Affecting Other - Mitsol - Fibre Break - Ballito
Good day,
Mitsol is experiencing a major fibre break along the M4 to Ballito affecting all customers In the Ballito and surrounding areas.
SERVICE/S IMPACTED: All services.
START TIME: 18/06/2019 @ 09:50.
END TIME: Estimated 18/06/2019 @ 11:30
DOWNTIME: Unknown
REASON FOR OUTAGE: The fibre vender has identified the fibre break along the M4 to Ballito, they are busy replacing 250m of fibre and are starting to splice in the new section.
Affecting Other - Fibre
Dear Valued Customer
The following refers to a major fibre break along the M4 to Ballito affecting all customers In the Ballito and surrounding areas.
SERVICE/S IMPACTED: All services.
START TIME: 18/06/2019 @ 09:50.
END TIME: Estimated 18/06/2019 @ 11:30
DOWNTIME: Unknown
REASON FOR OUTAGE: The fibre vender has identified the fibre break along the M4 to Ballito, they are busy replacing 250m of fibre and are starting to splice in the new section.
We apologise for any inconvenience caused, please do not hesitate to contact either your Mitsol account manager or the Mitsol helpdesk on 0861 477 477, should you experience any further issues relating to the above.
Regards
Affecting Other - Fibre
Dear Netstream Client,
Please note there is a fiber break affecting clients in the Midrand Area. This has been escalated for repairs.
Complex's affected:
Coral Wood
Saxonhof
Stonewood
Kind regards
Affecting Other - Fibre
Good Day,
The following network incident has been resolved.
Affecting Other - Fibre
ood Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1336 |
|
Start Date: |
13 June 2019 @ 02h00 |
|
End Date: |
13 June 2019 @ 04h00 |
|
Area/s Affected: |
Johannesburg |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Traffic migration to 100GB ports at IS Parklands |
|
Change Impact: |
Affected services for all Johannesburg ISPs will be:
|
Affecting Other - Fibre
Good Day,
Please note that the following Incident has been resolved.
Affecting Other - Vumatel | Greenside | Confirmed Fibre Break
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Dear Web sQuad Client,
Please note, Netstream is experiencing a network out,
We have not received an ETR yet.
Kind regards
Affecting Other - Vumatel | Network Disruption | West Rand
| Network Incident Reference: | #1344 |
| Network Incident Description: | Service Disruption |
| Area/s Affected: | West Rand
|
| Network Type Affected: | Aerial |
| Current Resident Impact: | Residents have no connectivity |
| Current Network Incident Status: | Technicians are en-route to investigate |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1333 |
|
Start Date: |
12 June 2019 @ 03h00 |
|
End Date: |
12 June 2019 @ 05h00 |
|
Area/s Affected: |
|
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade the uplink and move traffic to the active DWDM |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Confirmed Break| Albertville
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Confirmed Break| Albertville
Good Day,
Vumatel are experiencing the following network incident
Affecting Other - Fibre
Dear Web sQuad Client
Vumatel will be performing network upgrades tonight starting at 00:05. A major network change is required to load balance and provide additional capacity for Cape Town involving the split of Master Node 1 into 2.
Date: 11 June 2019
Time: 00:00 – 06:00
Expected downtime: minimal – however DHCP allocations may take longer to complete than usual, which may affect your ability to connect immediately
Areas Affected:
Edenpark
Vredekloof
Stellenberg
La-Rochelle
Oakdale
Protea Heights East
Protea Heights West
Kuilsrivier North
Kuilsrivier South
Boston
Northpine
Please be patient during this transition.
Should connectivity not be restored by 9am, please submit a ticket to our team for further investigation.
Thank you.
Affecting Other - Fibre
Good Day,
The following incident has been resolved.
Affecting Other - Fibre
Good Day,
The following incident has been resolved
Affecting Other - Confirmed fibre break | Birchleigh
Good Day,
Vumatel are experiencing the following network incident.
Affecting Other - POP Down - Bryanston South
Good Day,
Vumatel are experiencing the following network incident.
Affecting Other - Confirmed fibre break | Birch Acres
Good Day,
The following network incident has been resolved:
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1278 |
|
Start Date: |
28 May 2019 |
|
End Date: |
31 May 2019 |
|
Area/s Affected: |
Roodekrans |
|
Network Type Affected: |
GPON |
|
Change Description: |
Pop clean up and slack management |
|
Change Impact: |
Residents will experience intermittent connectivity during this time |
--
Affecting Other - Fibre
Dear Netstream Client,
Please note, there is currently a network outage affecting all areas. Netstream has a team currently repairing the fault.
They have informed us that Clients may experience intermittent connectivity throughout the day.
Kind regards
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#1196 |
|
Start Date: |
02 May 2019 @ 08h00 |
|
End Date: |
02 May 2019 @ 17h00 |
|
Area/s Affected: |
Toldeo MDU | Northriding |
|
Network Type Affected: |
GPON |
|
Change Description: |
Replace a faulty splitter |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1284 |
|
Start Date: |
30 May 2019 @ 02h00 |
|
End Date: |
30 May 2019 @ 05h00 |
|
Area/s Affected: |
Johannesburg |
|
Network Type Affected: |
Active Ethernet and GPON |
|
Change Description: |
Migration of traffic to Active DWDM between JHB Rosebank and Teraco |
|
Change Impact: |
For ISP's that have a point of interconnect in Teraco the affected Services will be:
|
Affecting Other - Fibre
Good Day,
Please Note, Netstream has informed us that they are doing upgrades to their Network affecting all complex's in Midrand.
They are hoping to have this resolved by 5pm today.
Thank you
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Fibre
Services have been restored.
__________________
Please note that Netstream's OLT in Alberton has crashed, so there is no connectivity
Their engineers are working on it at the moment.
Sites that are off are:
Watsonsia
Saxon Hof
Mont Serrat
Mont Serrat 1
Mont Serrat 2
Montagu
Preston Place
Rose Garden
Eco Villa
Bassonia Rock
We will keep you posted as we receive updates.
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Fibre
Good Day,
The following incident has been resolved.
Affecting Other - Fibre
Good Day,
Please note the network incident has been resolved.
Affecting Other - Fibre
Good Day,
We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing. Please see the updated date and time below.
|
Change Reference: |
#1179 |
|
Start Date: |
02 May 2019 @ 08h00 |
|
End Date: |
02 May 2019 @ 17h00 |
|
Area/s Affected: |
Linden |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
We have to move this change to Thursday due to Network Incident #1192 that we are currently experiencing. Please see the updated date and time below.
|
Change Reference: |
#1179 |
|
Start Date: |
02 May 2019 @ 08h00 |
|
End Date: |
02 May 2019 @ 17h00 |
|
Area/s Affected: |
Linden |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Cape Town Core Network
Dear Web sQuad Client,
Please be advised that we are required to complete upgrades as well as an emergency fix within our Core Environment at the Cape Town Datacentre tonight. This means that your connection will be affected for a short while during the upgrade process.
Reason for Maintenance: Core Emergency Fix and Upgrade
Operational Impact: Critical
Affected Area: Entire Cape Town Client Base
This maintenance window is scheduled as below:
Cape Town Activity Window
Planned Event Start time: 02:00, Saturday 4 May 2019
Planned Event End time: 04:00, Saturday 4 May 2019
Expected downtime: 1 hour
Expected duration: 2 hours
Should there be any discrepancies experienced post planned maintenance, please urgently notify the Web sQuad NOC team who will also be monitoring with the Networks team.
We sincerely apologise for any inconvenience caused and we will endeavour to have services restored in the shortest possible time.
Thank you
Web sQuad Networks Team
Affecting Other - Web sQuad | KZN
We are experiencing intermittent drops in connectivity between regions affecting all KZN networks.
We are investigating the cause of these drops as well as increased latency. We are awaiting further feedback from our vendors in this regard.
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Fibre
Good Day,
Please note that the following Network Incident has been resolved:
|
Network Incident Reference: |
#1190 |
|
Network Incident Description: |
Switch is down |
|
Area/s Affected: |
Glenhills |
|
Network Type Affected: |
Active Ethernet |
|
Current Resident Impact: |
Connectivity has restored |
Affecting Other - Fibre
Good Day
Please note the following incident has been resolved.
Affecting Other - Fibre
Good Day,
This change was completed successfully and has been closed.
___
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1133 |
|
Start Date: |
24 April 2019 @ 00h01 |
|
End Date: |
24 April 2019 @ 05h00 |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
All PoPs behind the Edgemead PoP will be moved from the CapeTown area (is-bree-ar1 area router) to the CapeTown2 area (is-bree-ar2 area router). |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel Trenched Clients
UPDATE: Vumatel Engineers have isolated the issue and solved it. Please contact us if you are still unable to connect.
We are aware of an outage affecting Vumatel trenched clients in Cape Town. Vumatel Network Operations are investigating this outage and are working to restore services.
No ETR has been provided. We apologise for the inconvenience caused.
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#1017 |
|
|
Current Status |
|
|
|
Area/s Affected: |
Discovery |
|
|
Network Type Affected: |
GPON |
|
|
Network Incident Description: |
Fibre break |
|
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1069 |
|
Start Date: |
03 April 2019 |
|
End Date: |
04 April 2019 |
|
Area/s Affected: |
Ezulweni MDU | Sundowner |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity from 08h00 to 17h00 on these days |
Affecting Other - Vumatel | Fibre Break | Honeyview
Good Day.
Vumatel are experiencing the following network incident :
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1010 |
|
Start Date: |
19 March 2019 @ 23h00 |
|
End Date: |
20 March 2019 @ 03h00 |
|
Area/s Affected: |
Olivedale |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Core switch upgrade |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1011 |
|
Start Date: |
20 March 2019 @ 23h00 |
|
End Date: |
21 March 2019 @ 03h00 |
|
Area/s Affected: |
Fairlands |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Core switch upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1012 |
|
Start Date: |
19 March 2019 @ 11h00 |
|
End Date: |
19 March 2019 @ 13h00 |
|
Area/s Affected: |
Bryanston West |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Commission new diverse link |
|
Change Impact: |
Residents will experience intermittent connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#979 |
|
Start Date: |
13 March 2019 @ 03h00 |
|
End Date: |
13 March 2019 @ 06h00 |
|
Area/s Affected: |
Honeydew Manor |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade firmware on the OLT |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#983 |
|
Start Date: |
12 March 2019 @ 08h00 |
|
End Date: |
12 March 2019 @ 18h00 |
|
Area/s Affected: |
Willowvale MDU | Sundowner |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service to this MDU |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#1008 |
|
Start Date: |
18 March 2019 @ 23h00 |
|
End Date: |
19 March 2019 @ 03h00 |
|
Area/s Affected: |
Weltevreden |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Core switch upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Emergency Change | Parkurst
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#1004 |
|
Start Date: |
14 March 2019 @ 23h00 |
|
End Date: |
15 March 2019 @ 03h00 |
|
Area/s Affected: |
Parkhurst |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Core switch upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
The areas listed below are currently without power. The Vuma PoPs in the areas are operational on generator power, however, please expect a delay with services restoring when power restores.
Residents are urged not to reboot their CPE and router when power restores but to be patient and allow time for services to restore.
Areas currently without power:
Delta Park
Linden
Greenside
Parktown North
Parkhurst
Emmerentia
Northcliff
Randpark Ridge
Hurlingham
We are closely monitoring these areas to ensure that services restore as soon as possible.
--
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#981 |
|
Start Date: |
14 March 2019 |
|
End Date: |
14 March 2019 |
|
Area/s Affected: |
Paulshof, Gallo Manor, Wendywood and Woodmead |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
DA cable upgrade at the following PoPs: |
|
Change Impact: |
Residents connecting to each PoP will have no connectivity during the time slot allocated to the PoP |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#949 |
|
Start Date: |
06 March 2019 |
|
End Date: |
07 March 2019 |
|
Area/s Affected: |
Amberley MDU |Sundowner |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service to this MDU |
|
Change Impact: |
Residents will have no connectivity from 08h00 to 18h00 on these days |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#980 |
|
Start Date: |
14 March 2019 @ 03h00 |
|
End Date: |
14 March 2019 @ 06h00 |
|
Area/s Affected: |
Discovery |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade firmware on the OLT |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#978 |
|
Start Date: |
12 March 2019 |
|
End Date: |
13 March 2019 |
|
Area/s Affected: |
Culross ; Lowndes & Mount Roads - Bryanston |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity from 8am to 5pm on these days |
Affecting Other - Fibre Break | Jukskei Park
Good Day,
Please note that the following Network Incident has been resolved:
|
Network Incident Reference: |
#1003 |
|
Current Status: |
Technicians have repaired the fibre and services have been restored |
|
Area/s Affected: |
Jukskei Park |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Willowvale MDU - Sundowner
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#983 |
|
Start Date: |
13 March 2019 @ 08h00 |
|
End Date: |
13 March 2019 @ 18h00 |
|
Area/s Affected: |
Willowvale MDU | Sundowner |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service to this MDU |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre Break | Weltevreden Park-Welridge
Good Day,
Vuma are experiencing the following network incident:
|
Network Incident Reference: |
#1002 |
|
Current Status: |
Technicians have localised the fault and are evaluating the repair needed |
|
Area/s Affected: |
Weltevreden Park-Welridge |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - etwork Incident | DHCP Queues | Johannesburg
Good Day,
We are experiencing the following network incident:.
|
Network Incident Reference: |
DHCP Queues |
|
Current Status: |
Due to the power failure at Eskoms sub-station and the vast number of areas affected, we are seeing delays with DHCP processing as power restores to the areas that were affected. |
|
Area/s Affected: |
Johannesburg |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fiber break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#958 |
|
Start Date: |
06 March 2019 |
|
End Date: |
07 March 2019 |
|
Area/s Affected: |
St Hilaire MDU | Bryanston |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the dome joint to stabilise the fibre service to this MDU |
|
Change Impact: |
Residents will have no connectivity from 08h00 to 18h00 on these days |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#897 |
|
Start Date: |
21 February 2019 @ 08h00 |
|
End Date: |
21 February 2019 @ 17h00 |
|
Area/s Affected: |
Sundowner | AG1 | Block 5 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Redo the link joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#947 |
|
Start Date: |
06 March 2019 @ 03h00 |
|
End Date: |
06 March 2019 @ 06h00 |
|
Area/s Affected: |
Observatory |
|
Network Type Affected: |
GPON |
|
Change Description: |
Upgrade firmware on the OLT |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Vumatel | Outage | Morningside and Sandown
Good Day,
Please note that the following network incident has been resolved:
|
Network Incident Reference: |
#955 |
|
|
Current Status: |
Technicians have repaired the fibre and services have been restored |
|
|
Area/s Affected: |
Morningside |
|
|
Network Type Affected: |
Aerial |
|
|
Network Incident Description: |
Fiber break |
|
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fiber
Good Day,
|
Network Incident Reference: |
#967 |
|
|
Current Status: |
Technicians have repaired the fibre and services have been restored |
|
|
Area/s Affected: |
Ferndale AG5 |
|
|
Network Type Affected: |
Aerial |
|
|
Network Incident Description: |
Fiber Break |
|
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#895 |
|
Start Date: |
19 February 2019 |
|
End Date: |
21 February 2019 |
|
Area/s Affected: |
Ferndale |
|
Network Type Affected: |
GPON |
|
Change Description: |
Re-routing of patch leads to manage slack and general preventative maintenance |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 17h00 on these days |
Affecting Other - JHB FTTH Services
11:08am: Upgrade complete, all services restored.
_________
We are performing a service affecting upgrade operation on Johannesburg FTTH circuits. This task will last no longer than 10 Minutes.
Please note that services will be unavailable during this time.
Thank you
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#913 |
|
Current Status |
Traffic was successfully moved to the primary link. All services have restored. |
|
Area/s Affected: |
Helderkruin, Constantia Kloof & Roodekrans |
|
Network Type Affected: |
GPON |
|
Network Incident Description: |
OLT's are down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please note the following incident has been resolved.
Affecting Other - Fibre
Good Day,
This network incident has been resolved.
|
Network Incident Reference: |
#886 |
|
Current Status |
OLT's are operational. |
|
Area/s Affected: |
West Rand |
|
Network Type Affected: |
GPON |
|
Network Incident Description: |
OLT's are down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
Affecting Other - Fibre
Good Day
This Incident has been resolved.
|
Network Incident Reference: |
#916 |
||
|
Current Status |
|
||
|
Area/s Affected: |
Olivedale | Church, Post Office, Pritchard and Rose Streets |
||
|
Network Type Affected: |
Active Ethernet |
||
|
Network Incident Description: |
Fibre break |
||
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
This network incident has been resolved.
|
Network Incident Reference: |
#880 |
|
Current Status |
Switch is operational |
|
Area/s Affected: |
Durban (miccema2-sf-a5) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switch is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident.
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#878 update: 09:51 |
|
Current Status |
Last night we discovered an issue when customers took longer than normal to re-enter the network. During the troubleshooting process through the night, we discovered another unrelated issue on our core equipment in Cape Town and had to reboot it. It took some time to find this issue as it occurred simultaneously with load-shedding. |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
No connectivity |
|
Network Incident Impact: |
Residents have no connectivity |
Affecting Other - Vumatel Trenched
Vumatel are experiencing longer than usual delays allocating IP addresses to clients. This is due to the scale of today’s load shedding resulting in tens of thousands of homes requesting IPs at once. We apologise for the inconvenience caused.
Affecting Other - Vumatel Trenched Clients
Clients across all networks may experience a short delay in restoring connectivity after power is restored.
This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.
Please be patient and contact us if services are not restored with 90 minutes of power being up.
We apologise for the inconvenience caused by these delays.
Affecting Other - Fibre
Good Day,
Please note that the following Network Incident has been resolved:
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#793 |
|
Current Status |
Technicians have restored the majority of the services that were affected. |
|
The remaining services that are down will be treated as individual faults and residents contacted to schedule appointments to restore services. |
|
|
Area/s Affected: |
Bryanston East sector 1 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Confirmed fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#819 |
|
Start Date: |
24 January 2019 @ 08h00 |
|
End Date: |
24 January 2019 @ 16h00 |
|
Area/s Affected: |
Atholl, specifically: |
|
Network Type Affected: |
GPON |
|
Change Description: |
Resplice a feeder cable |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident.
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#765 |
|
Start Date: |
18 December 2018 @10h00 |
|
End Date: |
21 December 2018 @ 18h00 |
|
Area/s Affected: |
Bryanston East Sector 1 AG1 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Circuit provisioning clients in the AG/POP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Evotel | Eden Glen
27/12
The Fault has been localized and the fault is currently being repaired.
______________________________________________________________________________
26/12
Please note Evotel is experiencing an outage in the Eden Glen Area due to power failure.
The issue is currently being attended to and systems should be restored soon.
Affecting Other - Vumatel | Cape Town Trenched and Aerial
Vumatel will be conducting service affecting maintenance on core equipment which will result in intermittent services between 02:00 - 06:00 on the mornings of 11, 12, 13 December 2018.
As part of the growth of Vumatel's Cape Town network, upgrades to core infrastructure are required at Vumatel's two data centres as well as on the link between the two to ensure continued great service.
Intermittent outages will be experienced at the following times:
We thank you for your patience during this time.
Affecting Other - Fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#752 |
|
Current Status |
Switch is back up |
|
Area/s Affected: |
Bryanston East |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Distribution switch is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#750 |
|
Current Status |
Switch is back up |
|
Area/s Affected: |
Weltervreden Park |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Distribution switch is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#733 |
|
Current Status |
Technicians are on-site localising the fault |
|
Area/s Affected: |
Greenside (GS-AG1) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#740 |
|
Start Date: |
13 December 2018 @ 09h00 |
|
End Date: |
13 December 2018 @ 16h00 |
|
Area/s Affected: |
Tableview North (AG7) |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Float and splice a new feeder cable due to damages on current cable |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#732 |
|
Start Date: |
07 December 2018 @ 03h00 |
|
End Date: |
07 December 2018 @ 04h00 |
|
Area/s Affected: |
Florida Park |
|
Network Type Affected: |
GPON |
|
Change Description: |
Replace AC power supplies with DC power supplies |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#753 |
|
Start Date: |
13 December 2018 @ 00h01 |
|
End Date: |
13 December 2018 @ 02h00 |
|
Area/s Affected: |
Weltevreden Park |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Improvements on the electrical system at the PoP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#731 |
|
Start Date: |
06 December 2018 @ 23h00 |
|
End Date: |
07 December 2018 @ 03h00 |
|
Area/s Affected: |
Linden |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Replace the damaged UPS bypass breakers and redo electrical cabling at the PoP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - FIbre
Good Day,
Please be advised of the scheduled change.
|
Change Reference: |
#708 |
|
Start Date: |
06 December 2018 @ 04h00 |
|
End Date: |
06 December 2018 @ 06h00 |
|
Area/s Affected: |
Durban |
|
Network Type Affected: |
GPON |
|
Change Description: |
Implementation of a new link between Teraco and Umhlanga for increased capacity and redundancy |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#707 |
|
Start Date: |
05 December 2018 @ 00h05 |
|
End Date: |
05 December 2018 @ 06h00 |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Replacement of the core router at IS-Bree Street. |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#706 |
|
Start Date and Time: |
04 December 2018 @ 10h00 |
|
End Date and Time: |
04 December 2018 @ 15h00 |
|
Area/s Affected: |
Bryanston East from 10h00 to 11h00 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Implementation of power and uplink redundancy and DA cable upgrade at each PoP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please note that the following Network Incident has been resolved:
Affecting Other - Fibre
Good Day,
Kindly note that the following Network Incident has been resolved:
Affecting Other - Fibre
Good Day,
Please note that the following Network Incident has been resolved:
Good Day,
Please note that the following Network Incident has been resolved:
Affecting Other - Fibre
Good Day,
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#677 |
|
Start Date: |
27 November 2018 |
|
End Date: |
28 November 2018 |
|
Area/s Affected: |
Hurlingham | Balmoral & Stirling Avenues & Lovart Road |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Resplice the dome joint to stabilise the fibre service. |
|
Change Impact: |
Residents will have no connectivity from 08h00 to 17h00 on these days |
Affecting Other - Fibre
Good Day,
We have completed our Bryanston node commissioning successfully. However, the process of clients obtaining new IP addresses is running slower than expected. Around 60% of all affected clients have new IP addresses and will be receiving service. DHCP requests are being processed continuously and we expect the process to be completed within the next three hours. We cannot force requests for particular clients; IP addresses will be allocated when the DHCP request is processed through the queue.
Thank you for your patience and understanding as we work through changes required to provide for growth and continued reliability in the network.
____
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#654 |
|
Start Date: |
19 November 2018 @ 23h00 |
|
End Date: |
20 November 2018 @ 06h00 |
|
Area/s Affected: |
Bromhof |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
|
|
Change Impact: |
|
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#651 |
|
Start Date: |
20 November 2018 |
|
End Date: |
21 November 2018 |
|
Area/s Affected: |
Melrose | Villa Carrara MDU |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Resplice the dome joint to stabilise the service to this MDU |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#621 |
|
Start Date: |
16 November 2018 @ 23h00 |
|
End Date: |
17 November 2018 @ 08h00 |
|
Area/s Affected: |
Dainfern & Fourways Gardens |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Power upgrade on the generator and repair 3 dome joints |
|
Change Impact: |
Residents will have connectivity during this time |
Affecting Other - fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#620 |
|
Start Date: |
15 November 2018 @ 00h01 |
|
End Date: |
15 November 2018 @ 01h30 |
|
Area/s Affected: |
Rynfield | Ekurhuleni |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Change the location of backhaul leads in the PoP |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#618 |
|
Start Date: |
14 November 2018 @ 23h00 |
|
End Date: |
15 November 2018 @ 02h00 |
|
Area/s Affected: |
Cape Town |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Switch upgrade |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre break | 8th Avenue, Florida Lake
Good day,
please note ;
|
Network Incident Reference: |
#673 |
|
Current Status |
Services have been restored |
|
Area/s Affected: |
8th Avenue, Florida Lake |
|
Network Type Affected: |
GPON |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Affecting Other - Fibre break |Greenside AG-1 Block 4
Good Day,
Please note :
Affecting Other - Fibre break |Houghton Village MDU
Good Day,
Please note :
Affecting Other - Suspected Fibre Break - Various Areas
Good Day,
Kindly note that the following network incident has been resolved:
|
Network Incident Reference: |
#661 |
|
Current Status |
Service has restored. Residents are to reboot their CPEs to restore connectivity. The root cause of this incident is being investigated. |
|
Area/s Affected: |
Linden Weltevreden Park Bromhof Northcliff Fairlands Blackheath Northwold Randpark ridge |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Suspected Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Affecting Other - Vumatel | Outage | Linden DS
Good Day,
| Network Incident Reference: | #693 |
| Current Status | The network incident has been resolved and services restored |
| Area/s Affected: | Linden Weltevreden Park Fairlands Cliffview Northcliff Robin Dale Blairgowrie |
| Network Type Affected: | Active Ethernet |
| Network Incident Description: | Switch is down |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Switch Down | Deltapark-a6
Good Day,
Vumatel are experiencing the following Network Incident:
|
Network Incident Reference: |
#667 |
|
Current Status |
Technicians are en-route to investigate |
|
Area/s Affected: |
Deltapark-a6 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switch is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Kindly note that the following Network Incident has been resolved:
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
--
Affecting Other - Vumatel | OLT Down | Savoy
| Network Incident Reference: | #655 |
| Current Status | Technicians are en-route to investigate |
| Area/s Affected: | Savoy |
| Network Type Affected: | Aerial |
| Network Incident Description: | Savoy OLT down |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#653 |
|
Current Status |
Technicians have localised the fault and have started with repairs |
|
Area/s Affected: |
Blairgowrie BL-AG1 & BL-AG2 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Evotel - Fibre Break - North Riding
Good day
Please kindly note that JHB Water has damaged Evotel's fibre on Cnr Blandford road and Bellairs drive.
Several Evotel complexes are down as a result thereof.
Evotel's team is on site trying to resolve the matter.
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident
|
Network Incident Reference: |
#644 |
|
Current Status |
Technicians are en-route to investigate |
|
Area/s Affected: |
Kloof (KZN) |
|
Network Type Affected: |
Aerial |
|
Network Incident Description: |
Kloof OLT is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#617 |
|
Start Date: |
13 November 2018 |
|
End Date: |
15 November 2018 |
|
Area/s Affected: |
Cyrildene | Aster Road & Beryl Street |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Replace current dome joint with a bigger dome joint |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#619 |
|
Start Date: |
14 November 2018 |
|
End Date: |
15 November 2018 |
|
Area/s Affected: |
The Arklow MDU | Bryanston |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Remake the dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will have no connectivity from 08h00 to 17h00 on both days |
Affecting Other - fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#645 |
|
Current Status |
Technicians are en-route to investigate |
|
Area/s Affected: |
Bryanston East (Sector 1-AG1) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - fibre
Good Day,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#645 |
|
Current Status |
Technicians are en-route to investigate |
|
Area/s Affected: |
Bryanston East (Sector 1-AG1) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre break | Bryanston East
Good Day,
Vumatel are experiencing the following Network Incident:
|
Network Incident Reference: |
#645 |
|
Current Status |
Technicians are en-route to investigate |
|
Area/s Affected: |
Bryanston East (Sector 1-AG1) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre Break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#595 |
|
Start Date: |
06 November 2018 @ 04h00 |
|
End Date: |
06 November 2018 @ 06h00 |
|
Area/s Affected: |
Morningside (KZN) |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Installation of a new distribution switch |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#631 |
|
Start Date: |
13 November 2018 |
|
End Date: |
15 November 2018 |
|
Area/s Affected: |
Units 1 - 29 | Duo Via Centrato MDU | Sandown |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Repair the core fibre to this MDU |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#594 |
|
Start Date: |
06 November 2018 @ 03h00 |
|
End Date: |
06 November 2018 @ 06h00 |
|
Area/s Affected: |
Melville |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Upgrade the switch and OLT uplink |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Morning,
We are experiencing the following Network Incident:
|
Network Incident Reference: |
#629 |
|
Current Status |
Technicians have repaired the fibre and services have been restored |
|
Area/s Affected: |
miccema2-sb-d1 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switch down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Other
Good Day,
Please note we are experiencing the following network incident:
Affecting Server - host-s-01.wshost.co.za
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre break | Blandford Road - Northriding
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Good day
Please be advised of the following emergency change,
|
Change Reference: |
#607 |
|
Start Date: |
07 November 2018 @14:00 |
|
End Date: |
On-going |
|
Area/s Affected: |
Brynston and Ferndale OLT's |
|
Network Type Affected: |
Aerial |
|
Change Description: |
DFA technicians are still working on fixing the fibre |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - fibre
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#616 |
|
Start Date: |
13 November 2018 @ 04h00 |
|
End Date: |
13 November 2018 @ 06h00 |
|
Area/s Affected: |
Prospect Hall | KZN |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Installation of a new distribution switch |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - Fibre
Good Day,
Network incident has been successfully resolved.
Affecting Other - Fibre
Good Day,
We are experiencing the following Network Incident:
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident:
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
Affecting Other - Fibre break | Northmead
Good Day,
Affecting Other - Fibre
Good Day,
Please note the following incident has been resolved.
Affecting Other - Fibre
Good Day,
Please note :
Affecting Other - Fibre
Good Day,
Please note this incident has been resolved.
Affecting Other - Fibre
Good Day,
This change window overran into the early hours of this morning due to unforeseen delays but was completed successfully. The change is now closed.
|
Change Reference: |
#581 |
|
Start Date: |
30 October 2018 |
|
End Date: |
31 October 2018 |
|
Area/s Affected: |
Morningside |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Resplice dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will experience intermittent connectivity on these days |
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
Affecting Other - Vumatel | Switch Down | Ekurhuleni
Good day,
Kindly note that the following network incident has been resolved:
|
Network Incident Reference: |
#596 |
|
Current Status: |
Switch is operational |
|
Area/s Affected: |
Ekurhuleni |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switch is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following incident:
|
Network Incident Reference: |
#592 |
|
Current Status |
Technicians are still busy with repairs. |
|
Area/s Affected: |
Bromhoff |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day
|
Network Incident Reference: |
#588 |
|
Current Status |
Technicians have repaired the fibre and services have been restored |
|
Area/s Affected: |
Emmarentia |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Suspected fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
We are experiencing the following network incident.
Affecting Other - Fibre
Good day,
|
Network Incident Reference: |
#589 |
|
Current Status |
Switch is operational |
|
Area/s Affected: |
Ashley-Pinelands-a12 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switches restored |
|
Network Incident Impact: |
Residents will have connectivity |
Affecting Other - Fibre
Good Day,
This change was completed successfully and has been closed.
|
Change Reference: |
#582 |
|
Start Date: |
01 November 2018 @ 10h00 |
|
End Date: |
01 November 2018 @ 15h00 |
|
Area/s Affected: |
Fairlands |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Replace SFP's to bring the PoP up to standard |
|
Change Impact: |
Residents will experience intermittent connectivity |
Affecting Other - AERIAL
Good Day,
This change was completed successfully and has been closed
|
Change Reference: |
#563 |
|
Start Date: |
23 October 2018 |
|
End Date: |
31 October 2018 |
|
Note: |
The change window excludes the 27th & 28th of October |
|
Area/s Affected: |
Lanzerote MDU |Northriding |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Replacing all central termination points in the MDU and resplice the fibres |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 16h00 on these days |
Affecting Other - Fibre
Good Day,
Please note the following incident has been resolved.
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#580 |
|
Current Status |
Technicians have repaired the fault and all services to the OLT have been restored. |
|
Area/s Affected: |
Florida Lake |
|
Network Type Affected: |
Aerial |
|
Network Incident Description: |
Florida Lake OLT is down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - AERIAL
Good Day,
This change was partially completed. A new change request will be submitted for full completion and will be communicated accordingly.
|
Change Reference: |
#562 |
|
Start Date: |
23 October 2018 |
|
End Date: |
24 October 2018 |
|
Area/s Affected: |
Ferndale |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Re-routing of patch leads to manage slack and general preventative maintenance |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 16h00 on these days |
Affecting Other - Fibre
Good Day,
Affecting Other - AERIAL
Good Day,
Please be advised of the following emergency change.
|
Change Reference: |
#573 |
|
Start Date: |
25 October 2018 @ 03:00 |
|
End Date: |
25 October 2018 @ 06:00 |
|
Area/s Affected: |
Riverview, Honeydew Ridge and Amarosa OLT's |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Reroute the traffic for these 3 OLT's to a different path |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - ACTIVE ETHERNET
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#564 |
|
Start Date: |
24 October 2018 @ 08h00 |
|
End Date: |
25 October 2018 @ 18h00 |
|
Area/s Affected: |
Greenside - VT-GS-B007 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Resplice dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 17h00 on these days |
Affecting Other - FIBRE
Good Day,
Kindly note that the following network incident has been resolved:
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
|
Network Incident Reference: |
#577 |
|
Current Status: |
Switch is operational |
|
Area/s Affected: |
Miccema2-ds (Durban) |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Switch down |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - FIBRE BREAK
Good Day,
Affecting Other - Fibre
Good Day,
|
Network Incident Reference: |
#574 |
|
Current Status |
Technicians have repaired the fibre and services have been restored |
|
Area/s Affected: |
Bordeaux South |
|
Network Type Affected: |
Aerial |
|
Network Incident Description: |
Confirmed fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Fibre
Good Day,
Kindly note that the following network incident has been resolved:
|
Network Incident Reference: |
#576 |
|
Current Status |
Technicians have repaired the fibre and services have been restored |
|
Area/s Affected: |
Bromhoff, VT-BR-B022 |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Confirmed fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Good Day,
We are experiencing the following network incident:
Affecting Other - FIBRE
Good Day,
We are experiencing the following network incident:
Affecting Other - OLT's Down
Good Day,
Affecting Other - FIBRE BREAK
Good Day,
Please note the following incident has been resolved.
|
|
Good Day,
|
Kindly note we are experiencing the following network incident:
|
Affecting Other - AERIAL
Good Day,
This change was completed successfully and has been closed.
|
Change Reference: |
#561 |
|
Start Date: |
23 October 2018 @ 03h00 |
|
End Date: |
23 October 2018 @ 05h00 |
|
Area/s Affected: |
Fourways Gardens |
|
Network Type Affected: |
Aerial |
|
Change Description: |
Replace the uplink card on the OLT to a new version |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - ACTIVE ETHERNET
Good Day,
This change did not proceed as planned and will be rescheduled for another date.
|
Change Reference: |
#560 |
|
Start Date: |
22 October 2018 |
|
End Date: |
23 October 2018 |
|
Area/s Affected: |
Bryanston East | VT-BES3-B004 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Resplice dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 18h00 on these days |
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#560 |
|
Start Date: |
22 October 2018 |
|
End Date: |
23 October 2018 |
|
Area/s Affected: |
Bryanston East | VT-BES3-B004 |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Resplice dome joint to stabilise the fibre service |
|
Change Impact: |
Residents will experience intermittent connectivity from 08h00 to 18h00 on these days |
Affecting Other - FIBRE BREAK
Kindly note that the following network incident has been resloved:
On Fri, Oct 19, 2018 at 2:46 PM Vumatel Network Incident <networkincident@vumatel.co.za> wrote:
Good Day
Kindly note we are experiencing the following network incident:
Affecting Other - FIBRE
Please note that the following network incident has been temporarily resolved:
Good Day
Kindly note we are experiencing the following network incident:
Affecting Other - International Internet Access
Web Squad Engineers have identified an issue affecting upstream international bandwidth out of Cape Town and Durban areas.
All traffic has been re-routed and services are fully restored.
Affecting Other - FIBRE
Good Day,
Please be advised of the following scheduled change.
|
Change Reference: |
#541 |
|
Start Date: |
17 October 2018 @ 08h00 |
|
End Date: |
17 October 2018 @ 18h00 |
|
Area/s Affected: |
Bolton Hall MDU - Killarney |
|
Network Type Affected: |
Active Ethernet |
|
Change Description: |
Replaced damaged riser at the MDU and allocate new fibres |
|
Change Impact: |
Residents will have no connectivity during this time |
Affecting Other - FIBRE
Good day,
We are experiencing the following network incident.
|
Network Incident Reference: |
#538 |
|
Current Status |
Technicians have localised the fault and have started repairs. |
|
Area/s Affected: |
Parkhurst |
|
Network Type Affected: |
Active Ethernet |
|
Network Incident Description: |
Fibre break |
|
Network Incident Impact: |
Residents will have no connectivity |
Affecting Other - Vumatel | Suspected fibre break | Florida
| Network Incident Reference: | #534 |
| Current Status | Technicians have localized the fault and are evaluating the repair needed |
| Area/s Affected: | Florida |
| Network Type Affected: | Aerial |
| Network Incident Description: | Fibre break |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Vumatel | Suspected fibre break | LeClub MDU
Good Day,
| Network Incident Reference: | #527 |
| Current Status | Technicians will only be able to get access and attend at 06:00 a.m. tomorrow (08/10/2018), as this is a complex |
| Area/s Affected: | Le Club MDU |
| Network Type Affected: | GPON |
| Network Incident Description: | Suspected Fibre break |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Vumatel | Emergency Maintenance | Buccleuch
Good Day,
| Change Reference: | #531 |
| Start Date: | 09 October 2018 @ 04h00 |
| End Date: | 09 October 2018 @ 06h00 |
| Area/s Affected: | Buccleuch |
| Network Type Affected: | Aerial |
| Change Description: | Upgrade the uplink to the OLT |
| Change Impact: | Residents will have no connectivity during this time |
Affecting Other - Vumatel | Scheduled Maintenance | Observatory - Cape Town
Good Day,
| Change Reference: | #530 |
| Start Date: | 10 October 2018 |
| End Date: | 12 October 2018 |
| Area/s Affected: | Observatory Cape Town |
| Network Type Affected: | Aerial |
| Change Description: | Splice in a new fibre feeder cable to eliminate the risk of total loss of services |
| Change Impact: | Residents will not have connectivity for approximately 4 hours on each day |
Affecting Other - Vumatel | Honeydew Manor and Amarosa Outage
Vumatel are experiencing the following network incident.
Affecting Other - Vumatel | Suspected fibre break | Bromhof to Northwold, Sundowner and Randpark ridge
Good Day,
| Technicians have applied a temporary repair to restore services. A permanent fix will be completed through a scheduled change |
| Network Incident Reference: | #519 |
| Current Status | Technicians are en-route to localise the break |
| Area/s Affected: | Bromhof to Northwold, Sundowner and Randpark ridge |
| Network Type Affected: | Active Ethernet |
| Network Incident Description: | Fibre break |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Vumatel | Scheduled Maintenance | Bryanston West
Good Day,
| Change Reference: | #521 |
| Start Date: | 08 October 2018 |
| End Date: | 09 October 2018 |
| Area/s Affected: | Bryanston West (Riverside OLT) |
| Network Type Affected: | Aerial |
| Change Description: | Re-routing of patch leads to manage slack and general preventative maintenance |
| Change Impact: | Residents will experience intermittent connectivity from 08h00 to 16h00 on these days |
Affecting Other - Vumatel | Scheduled Maintenance | Mowbray
Good Day,
| Change Reference: | #523 |
| Start Date: | 09 October 2018 @ 23h00 |
| End Date: | 10 October 2018 @ 05h00 |
| Area/s Affected: | Mowbray - Cape Town |
| Network Type Affected: | Aerial |
| Change Description: | DFA Software upgrade on the Z-series nodes |
| Change Impact: | Residents will have no connectivity during this time |
Affecting Other - Vumatel | Scheduled Maintenance | Vorna Valley
Good Day,
| Change Reference: | #524 |
| Start Date: | 11 October 2018 @ 03h00 |
| End Date: | 11 October 2018 @ 06h00 |
| Area/s Affected: | Vorna Valley |
| Network Type Affected: | GPON |
| Change Description: | Upgrade the uplink to the OLT |
| Change Impact: | Residents will have no connectivity during this time |
Affecting Other - Vumatel | Scheduled Maintenance | Berea
Good Day,
| Change Reference: | #522 |
| Start Date: | 09 October 2018 @ 04h00 |
| End Date: | 09 October 2018 @ 06h00 |
| Area/s Affected: | Berea West - KZN |
| Network Type Affected: | Active Ethernet |
| Change Description: | Installation of a new distribution switch |
| Change Impact: | Residents will have no connectivity during this time |
Affecting Other - Vumatel - Emergency Change #512 | Glenvista AR1
Good Day,
| Change Reference: | #512 |
| Start Date: | 04 October 2018 @ 00h01 |
| End Date: | 04 October 2018 @ 06h00 |
| Area/s Affected: | Glenvista AR 1 |
| Network Type Affected: | Active Ethernet |
| Change Description: | Replace all backhaul leads in the PoP |
| Change Impact: | Residents will have no connectivity during this time |
Affecting Other - Vumatel | Fibre break | Mayo Clinic
| Network Incident Reference: | #517 |
| Current Status | Technicians have localised the fault and have started repairs |
| Area/s Affected: | Constantia Kloof, Discovery, Florida, Helderkruin, Riverview, Roodekrans, Florida Lake, Honeydew Manor, Amarosa |
| Network Type Affected: | GPON |
| Network Incident Description: | Fibre Broke due to construction work in the area |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Other - Vumatel - Fibre Break - Weltervreden Park
| Network Incident Reference: | #510 |
| Current Status | Fibre break resolved |
| Area/s Affected: | Weltevreden Sun and Redwood |
| Network Type Affected: | Active Ethernet |
| Network Incident Description: | Technicians have repaired the fibre and services have been restored |
| Network Incident Impact: | Residents will have no connectivity |
Affecting Server - host-s-01.wshost.co.za
We are experiencing a service outage affecting FTTH in certain KZN areas. We apologise for the inconvenience. Engineers are on site attending to the problem.
Affecting Other - Vumatel Glenvista POP
Good day,
Affecting Other - Vumatel FTTH
Vumatel Fibre Break in Orange Grove South. Technicians are on site
Affecting Other - Pivot Node
Dear Client
Thank you for choosing Web Squad
We are aware of a netowrk outage affecting The Pivot, Montecasino.
Our Engineers are currently attending to the outage and will keep you updated on progress.
We apologise for the inconvenience caused.
Yours Sincerily
Web Squad Connect Internet Team
Affecting Other - Fourways Region Internet
Dear Client
Thank you for choosing Web Squad.
We are experiencing connectivity issues at our Fourways POP. Our network engineers are on site and working on the problem.
We apologise for the inconvenience caused and thank you for your patience.
We expect the problem to be resolved shortly. Please visit the Web Squad netowrk status page for additional information.
Affecting Other - Fourways Region
Our Engineers are currently on site testing all the equipment. We are happy to say that connectivity has been restored entirely.
