Service Status Information and Network Announcements


Octotel Network Notice - Emergency Metro Cape Gate Maintenance (Reported)

Affecting Other - Octotel Network Notice - Emergency Metro Cape Gate Maintenance | Priority - Critical

Our metro provider has scheduled emergency network maintenance on our back haul servicing Cape Gate node. 

The Emergency Maintenance is scheduled for:  

Date: Thursday, 16 July 2020

Time: 05:00 - 07:00 AM
Duration: 2 Hours


During this time customers may experience intermittent connectivity, packet loss and high latency.  

Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za      

Date - 16/07/2020 05:00 - 16/07/2020 07:00

Last Updated - 10/07/2020 11:49

Vumatel Scheduled Change | Tamboerskloof (Reported)

Affecting Other - Vumatel Scheduled Change | Tamboerskloof | Priority - Critical

Good Day,

 

Please note that the change has been rescheduled for the following date and time. 

 

Change Reference:

#744

Start Date:

16 July 2020 @ 23h59

End Date:

17 July 2020 @ 06h00

Area/s Affected:

Tamboerskloof

·  Oranjezicht

Network Type Affected:

Active Ethernet

Change Description:

3-Phase Generator Upgrade

Change Impact:

Residents will have no connectivity during this time

 

Date - 16/07/2020 12:59 - 17/07/2020 06:00

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Vorna Valley (Reported)

Affecting Other - Vumatel Scheduled Change | Vorna Valley | Priority - Critical

Good Day,

 

Please be advised of the following change.

 

Change Reference:

#775

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 18h00

Area/s Affected:

Vorna Valley

Network Type Affected:

GPON

Change Description:

ONT migration to the new OLT

Change Impact:

Residents will experience intermittent connectivity during this time

 

Date - 15/07/2020 09:00 - 15/07/2020 18:00

Last Updated - 10/07/2020 11:10

Vumatel Scheduled Change | Bothasig (Reported)

Affecting Other - Vumatel Scheduled Change | Bothasig | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#770

Start Date:

15 July 2020 @ 09h00

End Date:

15 July 2020 @ 17h00

Area/s Affected:

Bothasig

  • Botma Street
  • Elbrecht Street
  • Vreem Street

Network Type Affected:

Active Ethernet

Change Description:

Retractornet Replacement

Change Impact:

Residents will experience intermittent connectivity during this time

 

Date - 15/07/2020 09:00 - 15/07/2020 17:00

Last Updated - 10/07/2020 10:00

Vumatel Scheduled Change | Greenside (Reported)

Affecting Other - Vumatel Scheduled Change | Greenside | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#746

Start Date:

15 July 2020 @ 09h00

End Date:

14 August 2020 @ 17h00

Area/s Affected:

Greenside

Network Type Affected:

Active Ethernet

Change Description:

New Switch Upgrade & Migration

Change Impact:

Residents will experience intermittent connectivity for one of the days during this change window

 

Date - 15/07/2020 09:00 - 14/08/2020 17:00

Last Updated - 10/07/2020 09:59

Vumatel Scheduled Change | Melrose | Melrose Estate (Reported)

Affecting Other - Vumatel Scheduled Change | Melrose | Melrose Estate | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#762

Start Date:

14 July 2020 @ 08h00

End Date:

14 July 2020 @ 18h00

Area/s Affected:

Melrose

  • Melrose Estate

Network Type Affected:

Active Ethernet

Change Description:

Dome Joint Installation

Change Impact:

Residents will have no connectivity during this time

 

Date - 14/07/2020 08:00 - 14/07/2020 18:00

Last Updated - 10/07/2020 09:58

Vumatel Scheduled Change | Discovery | Florida (Reported)

Affecting Other - Vumatel Scheduled Change | Discovery | Florida | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#752

Start Date:

14 July 2020 @ 08h00

End Date:

17 July 2020 @ 18h00

Area/s Affected:

Discovery

  • Hugo Naude Lane
  • Lucas Bull Road
  • Margery Place
  • Peter Wenning Street
  • Celeste Crescent
  • Fiona Street
  • Honeyball Avenue
  • Lucas Lane
  • Marion Road
  • Maud Summer Close
  • Robinson Avenue
  • Struben Avenue
  • Walker Avenue
  • Allen Wells Road
  • Gordon Collins Crescent
  • Trichard Avenue
  • Winifred Street
  • Steynberg Avenue
  • Fifth Avenue
  • Gildea Avenue
  • Lys Avenue
  • Du Toit Street
  • Syd Dwyer RoadAnstruther Street
  • Kliprand Street
  • Volschenk Lane
  • Sarah Street
  • Constance Street
  • Circle Street 
  • Wemmer Drive
  • Bantjies Street
  • Kruger Avenue
  • Anstruth Street
  • Arcadia Avenue
  • Diagonal Street
  • Nourse Street
  • Approach Avenue
  • Beit Street
  • De Waru Avenue
  • Clarendon Drive
  • Contance Street
  • Fountain Street
  • Rene Avenue
  • Simmer Street
  • Christiaan De Wet Road
  • Ferreira Street
  • Ontdekkers Road
  • Eaton Road
  • Argyll Street
  • Cutten Street
  • Sir George Grey Street
  • Eighth Avenue
  • Raath Street
  • Kilburn Street
  • Van Riebeek Crescent
  • De Wet Street
  • Eckstein Street
  • Groom Avenue
  • Pitts Avenue
  • The Cut
  • Layon Terrace
  • Hoy Street
  • Bok Avenue
  • Mitchell Avenue
  • Harrison Street
  • Eufees Avenue
  • Marbeth Pretorius Street

Florida

  • Aster Street
  • Jasmine Street
  • Diana Crescent
  • Barry Hertzog Drive
  • Petunia Street
  • Olivier Street
  • Church Street
  • 6th Avenue
  • Sage Street
  • 1st Avenue
  • 2nd Street
  • Louis Botha Drive
  • Sauer Street
  • Lelie Street
  • 1st Street
  • The High Way
  • Teater Street
  • Orchid Street
  • Danie Malan Avenue
  • Golf Club Terrace
  • Ontdekkers Road
  • Larkspur Street
  • Highway Street
  • Keith Avenue
  • Diana Crescent
  • Aandblom Street
  • Groenewald Street
  • Madeline Street
  • Macinerney Avenue
  • Stiglingh Street
  • Olympus Street
  • Gordan Street
  • Patrick Duncan Avenue
  • Goldman Street

Network Type Affected:

GPON

Change Description:

Backhaul Link Cable Replacement

Change Impact:

Residents will have no connectivity on one of the days during this time

Date - 14/07/2020 08:00 - 17/07/2020 18:00

Last Updated - 10/07/2020 09:57

Vumatel Fibre Break - Umhlanga (Reported)

Affecting Other - Vumatel Fibre Break - Umhlanga | Priority - Critical

Good Day,

We are experiencing the following network incident

 

Network Incident Reference:

 #2863

Network Incident Description:

Fibre break 

Network Incident Grade:

 Minor 

Area/s Affected:

Umhlanga

Network Type Affected:

 GPON

Current Resident Impact:

 Residents have no connectivity

Current Network Incident Status:

Technicians are continuing with repairs this morning

Date - 07/07/2020 08:33

Last Updated - 07/07/2020 08:33

Netstream - Alberton Area - Intermittent Service (Reported)

Affecting Other - Netstream - Alberton Area - Intermittent Service | Priority - Critical

Kindly note that Nestream will be conducting Scheduled Maintenance today due to the intermitted connectivity at the estates listed below.

 Nestream will be conducting maintenance today between 16:00 and 16:30, expected down time to be 30 minutes.

 

 Kindly see below of sites that will be affected:

 

 

  • Mont Serrat
  • Mont Serrat 1
  • Mont Serrat 2
  • Montagu
  • Montagu 1
  • Preston Place
  • Rose Gardens

 

Date - 02/07/2020 12:55

Last Updated - 02/07/2020 12:55

Vumatel Scheduled Change| Grassy Park & R (Scheduled)

Affecting Other - Vumatel Scheduled Change| Grassy Park & Retreat Zone 4 | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#465

Start Date:

24 March 2020 @ 08h00

End Date:

24 March 2020 @ 18h00

Area/s Affected:

Grassy Park & Retreat Zone 4

  • Presence Road
  • Laura Road
  • Second Avenue
  • Station Road
  • Golden Road
  • Magda Weg
  • Third Avenue
  • First Avenue
  • Wessels Crescent
  • Sixth Avenue
  • Consort Road
  • Fifth Avenue

Network Type Affected:

GPON

Change Description:

Feeder Joint Cut-over

Change Impact:

Residents will experience no connectivity during this time




Date - 24/03/2020 08:00 - 24/03/2020 18:00

Last Updated - 30/03/2020 08:20

Vumatel Scheduled Change | Cape Town (Scheduled)

Affecting Other - Vumatel Scheduled Change | Cape Town | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#484

Start Date:

24 March 2020 @ 08h00

End Date:

24 March 2020 @ 09h00

Area/s Affected:

Cape Town

Change Description:

Cape Town BNG 100GB Upgrade

Change Impact:

Residents will have no connectivity during this time




Date - 24/03/2020 08:00 - 24/03/2020 09:00

Last Updated - 30/03/2020 08:20

Vumatel Scheduled Change | Senderwood (Scheduled)

Affecting Other - Vumatel Scheduled Change | Senderwood | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#482

Start Date:

26 March 2020 @ 22h00

End Date:

27 March 2020 @ 06h00

Area/s Affected:

Senderwood

Network Type Affected:

Active Ethernet

Change Description:

Generator Phase 3 upgrade

Change Impact:

Residents will experience no connectivity during this time




Date - 26/03/2020 22:00 - 27/03/2020 06:00

Last Updated - 30/03/2020 08:20

Vumatel Emergency Change | Cape Town (Scheduled)

Affecting Other - Vumatel Emergency Change | Cape Town | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#491

Start Date:

26 March 2020 @ 03h00

End Date:

26 March 2020 @ 06h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

Network Capacity Upgrade at Teraco

Change Impact:

Residents will have no connectivity during this time

Date - 26/03/2020 03:00 - 26/03/2020 06:00

Last Updated - 30/03/2020 08:19

Vumatel Scheduled Change | Weltevredenpark (Scheduled)

Affecting Other - Vumatel Scheduled Change | Weltevredenpark | Priority - Critical

Good Day,

 Please be advised of the following change by Vumatel.

 

 

Change Reference:

#452

Start Date:

10 March 2020

End Date:

13 March 2020

Area/s Affected:

Weltevreden Park

  • Dolfhout Street
  • Ouhout Avenue
  • Wildebraam Street  

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity during this time

 

Date - 10/03/2020 11:24 - 13/03/2020 00:00

Last Updated - 05/03/2020 11:25

FTTH - Cape Town (Scheduled)

Affecting Other - FTTH - Cape Town | Priority - High

Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020. 

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards 

Web sQuad Network Operations Team

Date - 04/03/2020 02:00 - 04/03/2020 06:00

Last Updated - 03/03/2020 15:16

Vumatel| Scheduled Change| Senderwood (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised of the following change from Vumatel:

Change Reference:

#437

Start Date:

02 March 2020 @ 23h00

End Date:

02 March 2020 @ 23h59

Area/s Affected:

Senderwood

Network Type Affected:

Active Ethernet

Change Description:

Moving from Secondary to Primary link

Change Impact:

Residents will have no connectivity

Regards

Web sQuad

Date - 02/03/2020 23:00 - 02/03/2020 23:59

Last Updated - 27/02/2020 15:31

Vumatel| Scheduled Change| Croydon (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel has the following change:

Change Reference:

#428

Start Date:

05 March 2020 @ 10h00

End Date:

05 March 2020 @ 17h00

Area/s Affected:

Croydon

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 05/03/2020 10:00 - 05/02/2020 17:00

Last Updated - 27/02/2020 10:48

Vumatel| Scheduled Change| Emmarentia (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Vumatel has the following scheduled change:

Change Reference:

#433

Start Date:

02 March 2020 @ 09h00

End Date:

30 April 2020 @ 17h00

Area/s Affected:

Emmarentia

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 02/03/2020 09:00 - 30/04/2020 17:00

Last Updated - 27/02/2020 10:45

Vumatel| Scheduled Change| Jukskei Park (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#409

Start Date:

19 February 2020 @ 09h00

End Date:

19 March 2020 @ 17h00

Area/s Affected:

Jukskei Park

  • Baquette Place
  • Basalt Place
  • Chrisoliet Street
  • Galena Avenue
  • Goud Street
  • Ladbrook Close
  • Marquise Place
  • Maudehurst Street
  • Asbes Avenue
  • Jaspis Avenue
  • Karbiet Street
  • Oniks Avenue
  • Sandhurst Close
  • Kwarts Avenue
  • Platina Street
  • Willowood Crescent
  • Rondelle Street
  • Robyn Street
  • Briolette Street
  • Navette Close
  • Topaas Avenue
  • Sneeublom Street
  • School Street
  • Dolomiet Place
  • Geelkappie Street
  • Ametis Avenue
  • Beton Avenue
  • Fynbos Street
  • Plating Street
  • Juweel Street
  • Nuweveld Close

Network Type Affected:

Active Ethernet

Change Description:

Fibre Remediation Project

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 19/02/2020 09:00 - 19/03/2020 17:00

Last Updated - 14/02/2020 13:43

Vumatel| Scheduled Change| Fontainebleau (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#417

Start Date:

24 February 2020 @ 08h00

End Date:

20 March 2020 @ 17h00

Area/s Affected:

Fontainebleau

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 24/02/2020 08:00 - 20/03/2020 17:00

Last Updated - 13/02/2020 11:32

Vumatel| Scheduled Change| Louw Geldenhuys (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#416

Start Date:

20 February 2020 @ 08h00

End Date:

28 February 2020 @ 17h00

Area/s Affected:

Louw Geldenhuys

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 20/02/2020 08:00 - 28/02/2020 17:00

Last Updated - 13/02/2020 11:31