Service Status Information and Network Announcements


Vumatel | Fibre break | Florida (Reported)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is experiencing the following network incident:

Network Incident Reference:

#2331

Network Incident Description:

Fibre Break

Area/s Affected:

Florida

  • James Street
  • David Street
  • Cotswold
  • Oosthuizen Drive
  • Kenya Road
  • Antoinette Street
  • Ian Road
  • Chiltern Road
  • Scafell Road
  • Lands End

 

  • Ruwenzori Road
  • Johan Street
  • Antoinette Street
  • Carnation street
  • Cheviot Street West
  • Goldman Street
  • Anderson Road
  • Ben Nevis Street
  •  Conrad Street
  •  Matopos Road
  • Snowdon Street
  • Cotswold Road
  •  Ben Nevis Street

Network Type Affected:

Aerial 

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are en-route to investigate

Regards

Web sQuad

Date - 21/02/2020 14:00 - 21/02/2020 00:00

Last Updated - 21/02/2020 15:11

Nestream - Link Down - Alberton Area (Reported)

Affecting Other - Nestream - Link Down - Alberton Area | Priority - Critical

Good Day,

 Kindly note that Netstream has a link down in Alberton.

 

The following sites are affected and are currently offline:

  • Saxon Hof
  • Bassonia Rock
  • Mont Serrat
  • Mont Serrat 1
  • Mont Serrat 2
  • Montagu
  • Montagu 1
  • Preston Place
  • Rose Gardens

Date - 21/02/2020 10:54

Last Updated - 21/02/2020 10:55

Vumatel| Scheduled Change| Northwold (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day 

Vumatel is currently experiencing the following network change:

Change Reference:

#420

Start Date:

25 February 2020 @ 09h00

End Date:

28 February 2020 @ 15h00

Area/s Affected:

Northwold

  • Roxie Road
  • Stephen Road
  • Morkel Place

Network Type Affected:

Active Ethernet

Change Description:

Fibre cable repair

Regards

Web sQuad

Date - 25/02/2020 09:00 - 28/02/2020 15:00

Last Updated - 20/02/2020 11:21

Vumatel | Fibre break | Zinbali (MDU) Soverei (Reported)

Affecting Other - Fibre | Priority - Critical

Good day 

Vumatel is currently experiencing the following network incident:

Network Incident Reference:

#2317

Network Incident Description:

Fibre break

Area/s Affected:

Strubensvallei

·  Zinbali Sovereign Road (MDU)

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are on-site localising the fault  

Regards

Web sQuad

Date - 20/02/2020 11:17

Last Updated - 20/02/2020 11:18

Vumatel | Fibre break | Cyrildene (Reported)

Affecting Other - Fibre | Priority - Critical

Good day 

Vumatel is currently experiencing the following network incident:

Network Incident Reference:

#2319

Network Incident Description:

Fibre break

Area/s Affected:

Cyrildene

·  Beryl street

·  Lorna street

·  Daphne street

·  Finger street

·  Hettie street

·  Gladys street

·  Friedland street

·  Halsall avenue

·  Stanrich avenue

·  Glanville avenue

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Regards

Web sQuad

Date - 20/02/2020 11:15

Last Updated - 20/02/2020 11:17

International Connectivity - Degraded (In Progress)

Affecting Other - International Connectivity - Degraded | Priority - Critical

Major submarine cable system outages have resulted in degraded international internet performance as well as increased latency to all international destinations.

WACS and SAT3 cable systems are confirmed to have major service affecting faults. WACS have confirmed that their outage is between Cameroon and the DRC.

Please be patient during this time, we do not have an ETA on the submarine cable fixes. Latency will remain high throughout the repair window.  

15 Feb 2020: Services fully restored.

Date - 16/01/2020 11:00 - 15/02/2020 03:00

Last Updated - 17/02/2020 20:48

Vumatel | West Rand | Services Degraded (Investigating)

Affecting Other - Vumatel | West Rand | Services Degraded | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident

 
Network Incident Reference: #2306
Network Incident Description: Degraded services due to 1 core fibre that is  down
Area/s Affected: West Rand
Network Type Affected: Aerial
Current Resident Impact: Residents will experience slow speeds
Current Network Incident Status: The fault has been logged to the vendor engineers for investigation and resolution

Date - 17/02/2020 20:30

Last Updated - 17/02/2020 20:48

Vumatel| Scheduled Change| Jukskei Park (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#409

Start Date:

19 February 2020 @ 09h00

End Date:

19 March 2020 @ 17h00

Area/s Affected:

Jukskei Park

  • Baquette Place
  • Basalt Place
  • Chrisoliet Street
  • Galena Avenue
  • Goud Street
  • Ladbrook Close
  • Marquise Place
  • Maudehurst Street
  • Asbes Avenue
  • Jaspis Avenue
  • Karbiet Street
  • Oniks Avenue
  • Sandhurst Close
  • Kwarts Avenue
  • Platina Street
  • Willowood Crescent
  • Rondelle Street
  • Robyn Street
  • Briolette Street
  • Navette Close
  • Topaas Avenue
  • Sneeublom Street
  • School Street
  • Dolomiet Place
  • Geelkappie Street
  • Ametis Avenue
  • Beton Avenue
  • Fynbos Street
  • Plating Street
  • Juweel Street
  • Nuweveld Close

Network Type Affected:

Active Ethernet

Change Description:

Fibre Remediation Project

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 19/02/2020 09:00 - 19/03/2020 17:00

Last Updated - 14/02/2020 13:43

Vumatel | Fibre break | Amarosa (Reported)

Affecting Other - Fibre | Priority - High

Good day

Please be advised that Vumatel is experiencing the following network incident:

Network Incident Reference:


#2287

Network Incident Description:

Confirmed fibre break

Area/s Affected:

 

Amarosa

·   Suring Avenue

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity  

Current Network Incident Status:

Technicians will start with repairs in the morning  

Regards

Web sQuad

Date - 14/02/2020 09:16

Last Updated - 14/02/2020 09:17

Vumatel| Scheduled Change| Mitchell's P (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#414

Start Date:

18 February 2020 @ 11h00

End Date:

18 February 2020 @ 14h00

Area/s Affected:

Mitchell's Plein & Strandfontein

Network Type Affected:

GPON

Change Description:

Rectifier replacement

Change Impact:

Residents will have no connectivity

Regards

Web sQuad

Date - 18/02/2020 11:00 - 18/02/2020 14:00

Last Updated - 13/02/2020 11:34

Vumatel| Scheduled Change| Fontainebleau (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#417

Start Date:

24 February 2020 @ 08h00

End Date:

20 March 2020 @ 17h00

Area/s Affected:

Fontainebleau

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 24/02/2020 08:00 - 20/03/2020 17:00

Last Updated - 13/02/2020 11:32

Vumatel| Scheduled Change| Louw Geldenhuys (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#416

Start Date:

20 February 2020 @ 08h00

End Date:

28 February 2020 @ 17h00

Area/s Affected:

Louw Geldenhuys

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 20/02/2020 08:00 - 28/02/2020 17:00

Last Updated - 13/02/2020 11:31

Vumatel| Scheduled Change| Northmead/Airfield (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#406

Start Date:

18 February 2020 @ 10h00

End Date:

18 February 2020 @ 17h00

Area/s Affected:

Northmead/ Airfield

Network Type Affected:

Active Ethernet

Change Description:

PoP Cleanup

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 18/02/2020 10:00 - 18/02/2020 17:00

Last Updated - 13/02/2020 11:23

Vumatel| Scheduled Change| Glenadrienne (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good day

Please be advised that Vumatel is having the following change:

Change Reference:

#404

Start Date:

18 February 2020 @ 08h00

End Date:

20 February 2020 @ 17h00

Area/s Affected:

Glenadrienne

  • Holt Street
  • Pamela Place
  • Olympia Avenue

Network Type Affected:

Active Ethernet

Change Description:

Feeder Upgrade

Change Impact:

Residents will have intermittent connectivity

Regards

Web sQuad

Date - 18/02/2020 08:00 - 20/02/2020 17:00

Last Updated - 13/02/2020 11:22

Vumatel | Fibre break | Dunkeld (Reported)

Affecting Other - Fibre | Priority - Critical

Good day

Vumatel is experiencing the following network incident:

Network Incident Reference:

#2201

Network Incident Description:

Fibre break

Area/s Affected:

Dunkeld

·  Hume Road  

Network Type Affected:

Aerial

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have localised the fault and are evaluating the repair needed

Regards

Web sQuad

Date - 31/01/2020 15:41

Last Updated - 31/01/2020 15:42