Service Status Information and Network Announcements


Vumatel | Fibre Break | Discovery (In Progress)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

 

 

Network Incident Reference:

#1017

Current Status

Technicians are still busy with repairs

Area/s Affected:

Discovery

Network Type Affected:

GPON

Network Incident Description:

Fibre break

Network Incident Impact:

Residents will have no connectivity

Date - 18/03/2019 13:11

Last Updated - 18/03/2019 13:12

Vumatel | Scheduled Change | Weltevreden Park (Reported)

Affecting Other - Fibre | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#1008

Start Date:

18 March 2019 @ 23h00

End Date:

19 March 2019 @ 03h00

Area/s Affected:

Weltevreden
Welridge
Allen Glen

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 14/03/2019 23:00 - 19/03/2019 03:00

Last Updated - 14/03/2019 15:21

Vumatel | Scheduled Change | Olivedale & (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1010

Start Date:

19 March 2019 @ 23h00

End Date:

20 March 2019 @ 03h00

Area/s Affected:

Olivedale
Jukskei Park
Norscot
Northwold
Bromhof
Randpark Ridge
Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Date - 19/03/2019 23:00 - 20/03/2019 03:00

Last Updated - 14/03/2019 15:20

Vumatel | Scheduled Change | Fairlands & (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1011

Start Date:

20 March 2019 @ 23h00

End Date:

21 March 2019 @ 03h00

Area/s Affected:

Fairlands
Cliffview
Reenboogland
Northcliff
Weltevreden
Welridge
Allen Glen

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 20/03/2019 23:00 - 21/03/2019 03:00

Last Updated - 14/03/2019 15:19

Vumatel | Scheduled Change | Bryanston West (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#1012

Start Date:

19 March 2019 @ 11h00

End Date:

19 March 2019 @ 13h00

Area/s Affected:

Bryanston West

Network Type Affected:

Active Ethernet

Change Description:

Commission new diverse link

Change Impact:

Residents will experience intermittent connectivity during this time

Date - 19/03/2019 11:00 - 19/03/2019 13:00

Last Updated - 14/03/2019 15:18

Emergency Change | Parkurst (Reported)

Affecting Other - Emergency Change | Parkurst | Priority - Critical

Good Day,

 

Please be advised of the following emergency change.

 

Change Reference:

#1004

Start Date:

14 March 2019 @ 23h00

End Date:

15 March 2019 @ 03h00

Area/s Affected:

Parkhurst
Greenside
Craigtowne
Parktown North

Network Type Affected:

Active Ethernet

Change Description:

Core switch upgrade

Change Impact:

Residents will have no connectivity during this time

 

Date - 13/03/2019 14:47

Last Updated - 13/03/2019 14:48

Vumatel | Scheduled Change | Honeydew Manor (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#979

Start Date:

13 March 2019 @ 03h00

End Date:

13 March 2019 @ 06h00

Area/s Affected:

Honeydew Manor

Network Type Affected:

GPON

Change Description:

Upgrade firmware on the OLT

Change Impact:

Residents will have no connectivity during this time

Date - 13/03/2019 03:00 - 13/03/2019 06:00

Last Updated - 11/03/2019 12:07

Vumatel|Scheduled Change|Sundowner (Scheduled)

Affecting Other - Fibre | Priority - Critical

Good Day,

 

Please be advised of the following scheduled change.

 

Change Reference:

#983

Start Date:

12 March 2019 @ 08h00

End Date:

12 March 2019 @ 18h00

Area/s Affected:

Willowvale MDU | Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service to this MDU

Change Impact:

Residents will have no connectivity during this time

Date - 12/03/2019 08:00 - 11/03/2019 18:00

Last Updated - 11/03/2019 12:04

Network Incident | DHCP Queues | Johannesburg (Reported)

Affecting Other - etwork Incident | DHCP Queues | Johannesburg | Priority - Critical


Good Day,

We are experiencing the following network incident:.

 

Network Incident Reference:

DHCP Queues

Current Status:

Due to the power failure at Eskoms sub-station and the vast number of areas affected, we are seeing delays with DHCP processing as power restores to the areas that were affected.

Customers are urged not to reboot their devices and to be patient as the processing flows through

Area/s Affected:

Johannesburg 

Network Type Affected:

Active Ethernet

Network Incident Description:

Fiber break

Network Incident Impact:

Residents will have no connectivity

Date - 08/03/2019 16:36

Last Updated - 08/03/2019 17:15

Vumatel | Post Load Shedding Delay (In Progress)

Affecting Other - Vumatel Trenched Clients | Priority - High

Clients across all networks may experience a short delay in restoring connectivity after power is restored.

This issue affects all clients on the Vumatel Trenched network. This issue is caused by the large volume of Vumatel clients requesting DHCP at the same time following Load Shedding.

Please be patient and contact us if services are not restored with 90 minutes of power being up.

We apologise for the inconvenience caused by these delays.

Date - 04/12/2018 17:33

Last Updated - 11/02/2019 16:40