Web sQuad - Server Status

Service Status Information and Network Announcements

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Resolved

TT Connect | Farramere | Outage (Reported)

Affecting Other - TT Connect | Farramere | Outage | Priority - Critical

Dear TT Connect Client,

TT Connect are currently experiencing no connectivity / limited service in parts of Farrarmere including: Eugen marias street , Belloc road , Barley street , Mercury street , and surrounding streets are affected

Technicians have been dispatched. Updates will follow.

Update 20:16:

Technician was sent to site and found the issue.

The Link is faulty and it was escalated. We are currently waiting update for the maintenance team.

As soon as we get the update we will update everyone.

We apologies for the inconvenience

Date - 16/12/2020 15:17

Last Updated - 16/12/2020 20:43

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni (Reported)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Benoni | Priority - Critical

Schedule Start Dates/Times:

26.11.2020 – 06:00

Schedule End Dates/Times:

26.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

Affected Area:

Parts of Farrarmere, Benoni

Bayley Street, Wordsworth Road, Sheridan Road and surrounding streets

Parts of Rynfield, Benoni

Lessing Street and surrounding streets

Indobali Estate, Barbet Road

Parts of Brentwood Park, Benoni

Swellendam Street and surrounding streets

Parts of Country View, Benoni

Prince Alfred Drive and surrounding streets

Customers should experience intermittent to no internet connection during this time.

Date - 26/11/2020 06:00 - 26/11/2020 08:00

Last Updated - 23/11/2020 09:21

Vumatel Scheduled Change | Kuils River South | Glenlily (Reported)

Affecting Other - Vumatel Scheduled Change | Kuils River South | Glenlily | Priority - Critical

Change Reference:

#1364

Start Date:

26 November 2020 @ 08h00

End Date:

26 November 2020 @ 17h00

Area/s Affected:

Kuils River South

Glenlily MDU

Network Type Affected:

Active Ethernet

Change Description:

Dome joint cut-over

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 08:00 - 26/11/2020 17:00

Last Updated - 23/11/2020 09:10

Vumatel Scheduled Change | Melville & Quellerina (Reported)

Affecting Other - Vumatel Scheduled Change | Melville & Quellerina | Priority - Critical

Change Reference:

#1297

Start Date:

26 November 2020 @ 03h00

End Date:

26 November 2020 @ 05h00

Area/s Affected:

Melville
Quellerina

Network Type Affected:

GPON

Change Description:

Redundancy Project

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 03:00 - 26/11/2020 05:00

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Rondebosch East (Reported)

Affecting Other - Vumatel Scheduled Change | Rondebosch East | Priority - Critical

Change Reference:

#1387

Start Date:

25 November 2020 @ 09h00

End Date:

25 November 2020 @ 17h00

Area/s Affected:

Rondebosch East

Athlone Street

Lady May Street

Manly Road

Network Type Affected:

Active Ethernet

Change Description:

Fibre cable replacement

Change Impact:

Residents will have no connectivity during this time

Date - 25/11/2020 09:00 - 25/11/2020 17:00

Last Updated - 23/11/2020 09:09

Vumatel Scheduled Change | Helderkruin (Reported)

Affecting Other - Vumatel Scheduled Change | Helderkruin | Priority - Critical

Change Reference:

#1332

Start Date:

26 November 2020 @ 08h00

End Date:

27 November 2020 @ 18h00

Area/s Affected:

Helderkruin

· Albatros Avenue

· Baanbreker Avenue

· Cessna Close

· Cockcraft Street

· Comanche Street

· Crous Drive

· Gabriel Crescent

· Grosskopf Street

· Hilderbrand Street

· Impala Avenue

· Koedoe Bessie Avenue

· Leipoldt Street

· Mimosa Street

· Newart Street

· Panorama Road

· Pipers Close

· Ria Street

· Timotheus Street

· Transo Avenue

· Vista Place

· Wag-'n-Bietjie Street

· Watson Street

Network Type Affected:

GPON

Change Description:

Dome joint cable management

Change Impact:

Residents will have no connectivity during this time

Date - 26/11/2020 08:00 - 27/11/2020 18:00

Last Updated - 23/11/2020 09:08

Vumatel Scheduled Change | Victory Park (Reported)

Affecting Other - Vumatel Scheduled Change | Victory Park | Priority - Critical

Change Reference:

#1373

Start Date:

24 November 2020 @ 08h00

End Date:

30 November 2020 @ 17h00

Area/s Affected:

Victory Park

Leighton Road

Millway Road

Road No 3 Road

Network Type Affected:

Active Ethernet

Change Description:

Retractanet replacement

Change Impact:

Residents will have no connectivity during this time

Date - 24/11/2020 08:00 - 30/11/2020 17:00

Last Updated - 23/11/2020 09:07

Vumatel Scheduled Change| Multiple Sites (Reported)

Affecting Other - Vumatel Scheduled Change| Multiple Sites | Priority - Critical

Change Reference:

#1311

Start Date:

25 November 2020 @ 01h00

End Date:

25 November 2020 @ 04h00

Area/s Affected:

Bromhof
Jukskei Park
Norscot
Northwold
Olivedale
Randpark Ridge
Sundowner

Network Type Affected:

Active Ethernet

Change Description:

Migration onto 100GB switches and backhaul

Change Impact:

Residents will have no connectivity during this time

Date - 25/11/2020 01:00 - 25/11/2020 04:00

Last Updated - 23/11/2020 08:47

TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston (Reported)

Affecting Other - TT CONNECT - PLANNED UPGRADE MAINTENANCE NOTIFICATION - Parts of Bedfordview & Oriel, Germiston | Priority - Critical

Schedule Start Dates/Times:

25.11.2020 – 06:00

Schedule End Dates/Times:

25.11.2020 – 08:00

Change Control Type:

Planned Upgrade Maintenance

Service Impact:

Minimal

Expected Maintenance Time:

02:00:00

Affected Area:

Parts of Bedfordview, Germiston

Ferguson Road, Harper Rd, Florence Ave and surrounding streets

Lavin Road, and surrounding streets

Harcus Road and surrounding streets

Allen Road and surrounding streets

Allengrove Road and surrounding streets

Van Buuren Road and surrounding streets

The Meridian (complex/estate)

Villa Abrosia (complex/estate) , Kirkby Road

Marensky (office park),

Parts of Oriel, Germiston

Nettleton Road and surrounding streets

Elizabeth Road and surrounding streets

Date - 25/11/2020 06:00 - 25/11/2020 08:00

Last Updated - 23/11/2020 08:45

TT Connect | General | Emergency Maintenance (Scheduled)

Affecting Other - TT Connect | General | Emergency Maintenance | Priority - Critical

TT Connect have scheduled emergency Network Maintenance to resolve continued network outages affecting their network.

Network maintenance is scheduled between 23:00 (31 October 2020) and 01:00 (01 November 2020).

Please note that you may experience intermittent connectivity during this maintenance window.

Web sQuad engineers will be monitoring services to ensure all services are restored.

Date - 31/10/2020 23:00 - 01/11/2020 01:00

Last Updated - 31/10/2020 17:23

Fibre Break| Johannesburg North (Reported)

Affecting Other - Fibre Break| Johannesburg North | Priority - Critical

Good Day,

Vumatel are experiencing the following network incident.

Network Incident Reference:

#3280

Network Incident Description:

Fibre Break

Network Incident Grade:

Minor

Region Affected:

Johannesburg

Area/s Affected:

Johannesburg North

· Market Street

· Post Office Street

· Rose Street

· Middle Street

· Church Street

· School Street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs

Date - 08/10/2020 11:54

Last Updated - 08/10/2020 11:54

Octotel | Rondebosch (Scheduled)

Affecting Other - Octotel | Rondebosch | Priority - Critical

Octotel Engineers will be performing Hardware maintenance at their Rondebosch node.

Date: 23 September 2020

Time: 00:00 - 04:00

Expected downtime: 2 hours

Service affecting: Clients will have no connectivity during this time

Octotel engineers will be monitoring services during this time to ensure services are restored.

Date - 23/09/2020 00:00 - 23/09/2020 04:00

Last Updated - 22/09/2020 22:07

Vumatel Scheduled Change| Grassy Park & R (Scheduled)

Affecting Other - Vumatel Scheduled Change| Grassy Park & Retreat Zone 4 | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#465

Start Date:

24 March 2020 @ 08h00

End Date:

24 March 2020 @ 18h00

Area/s Affected:

Grassy Park & Retreat Zone 4

Presence Road

Laura Road

Second Avenue

Station Road

Golden Road

Magda Weg

Third Avenue

First Avenue

Wessels Crescent

Sixth Avenue

Consort Road

Fifth Avenue

Network Type Affected:

GPON

Change Description:

Feeder Joint Cut-over

Change Impact:

Residents will experience no connectivity during this time

Date - 24/03/2020 08:00 - 24/03/2020 18:00

Last Updated - 30/03/2020 08:20

Vumatel Scheduled Change | Cape Town (Scheduled)

Affecting Other - Vumatel Scheduled Change | Cape Town | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#484

Start Date:

24 March 2020 @ 08h00

End Date:

24 March 2020 @ 09h00

Area/s Affected:

Cape Town

Change Description:

Cape Town BNG 100GB Upgrade

Change Impact:

Residents will have no connectivity during this time

Date - 24/03/2020 08:00 - 24/03/2020 09:00

Last Updated - 30/03/2020 08:20

Vumatel Scheduled Change | Senderwood (Scheduled)

Affecting Other - Vumatel Scheduled Change | Senderwood | Priority - Critical

Good Day,

Please be advised of the following scheduled change.

Change Reference:

#482

Start Date:

26 March 2020 @ 22h00

End Date:

27 March 2020 @ 06h00

Area/s Affected:

Senderwood

Network Type Affected:

Active Ethernet

Change Description:

Generator Phase 3 upgrade

Change Impact:

Residents will experience no connectivity during this time

Date - 26/03/2020 22:00 - 27/03/2020 06:00

Last Updated - 30/03/2020 08:20

Vumatel Emergency Change | Cape Town (Scheduled)

Affecting Other - Vumatel Emergency Change | Cape Town | Priority - Critical

Good Day,

Please be advised of the following emergency change.

Change Reference:

#491

Start Date:

26 March 2020 @ 03h00

End Date:

26 March 2020 @ 06h00

Area/s Affected:

Cape Town

Network Type Affected:

Active Ethernet

Change Description:

Network Capacity Upgrade at Teraco

Change Impact:

Residents will have no connectivity during this time

Date - 26/03/2020 03:00 - 26/03/2020 06:00

Last Updated - 30/03/2020 08:19

Vumatel Scheduled Change | Weltevredenpark (Scheduled)

Affecting Other - Vumatel Scheduled Change | Weltevredenpark | Priority - Critical

Good Day,

Please be advised of the following change by Vumatel.

Change Reference:

#452

Start Date:

10 March 2020

End Date:

13 March 2020

Area/s Affected:

Weltevreden Park

Dolfhout Street

Ouhout Avenue

Wildebraam Street

Network Type Affected:

Active Ethernet

Change Description:

Redo the dome joint to stabilise the fibre service

Change Impact:

Residents will have no connectivity during this time

Date - 10/03/2020 11:24 - 13/03/2020 00:00

Last Updated - 05/03/2020 11:25

FTTH - Cape Town (Scheduled)

Affecting Other - FTTH - Cape Town | Priority - High

Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards

Web sQuad Network Operations Team

Date - 04/03/2020 02:00 - 04/03/2020 06:00

Last Updated - 03/03/2020 15:16