Configure a SIP Trunk for FreePBX

Prerequisites

• FreePBX version 2.10 or newer is installed and running with appropriate permissions and behind a secure firewall
• Familiarity with configuring FreePBX and administrative access
• A valid Web Squad CloudVoice SIP Account

Step 1: Gather information for Web Squad CloudVoice SIP Account

You will need the following information from the Web Squad CloudVoice SIP Account in the My Web Squad portal (My Services > CloudVoice SIP):

• Your DID and CID
• SIP Username <your SIP username>
• SIP Password <your SIP password>
• Server: usually sip.wspbx.co.za

You can find this information in the service details page for your CloudVoice SIP Service.

Step 2: Add the Web Squad CloudVoice SIP Account as a SIP Trunk in FreePBX

Log in to the FreePBX Admin page

• Click on "Trunks", under the "Connectivity" drop down menu at the top

• Click on "Add SIP Trunk"
• General Settings section
:


• Trunk Name: Web Squad

• Outbound CallerID: <your assigned CID>
• CID Options: "Force Trunk CID"


• Dialed Number Manipulation Rules:
  • Leave this section as it appears
• Outgoing Settings:
• Trunk Name: WebSquad

• username=<your SIP username>
  type=peer
  secret=<your SIP password>
  host=sip.wspbx.co.za
  disallow=all
  context=from-trunk
  allow=g729,alaw,ulaw

• Incomming Settings:
  • USER Context: <your SIP username>

  • type=friend
    qualify=yes
    invite=insecure,port
    host=sip.wspbx.co.za
    disallow=all
    allow=g729,alaw, ulaw

• Registration:
  • Registration String: <your SIP username>:<your SIP password>@sip.wspbx.co.za/<your SIP username>
• Click on "Submit Changes"
• Click on "Apply Config"

Step 3: Configure Outbound and Inbound Routes 

Inbound Routes

• Click on "Inbound Routes", under the "Connectivity" drop down menu at the top
• Click on "Add Incoming Route" on the menu on the right
• Complete the following sections:
  • Add Incoming Route:
    • Description: Any description will do, we recommend your DID or a simple text name like "Main line"
    • DID Number: Enter the DID number as it appears on My Web Squad
    • Caller ID Number: Leave this blank for now
    • CID Priority Route: Leave this unticked for now
  • Leave all other sections on their default settings
  • Set Destination
    • Ensure you have created an Extension or a Ring group
    • Select Extension or Ring Group (or another option if you are more advanced)
    • You will be asked to select an extension or Ring Group in a second drop down menu
• Click on "Submit"

Outbound Routes

• Click on "Outbound Routes", under the "Connectivity" drop down menu at the top
• Click on "Add Route" on the menu on the right
• Complete the following sections:
  • Route Settings:
    • Route Name: Any description will do
    • Route CID: Enter the CID number as it appears on My Web Squad. Leave Overide Extension unticked for now
    • Route Password: This is the easiset way to restrict access to dialling out, add a PIN users need to enter to call out via this route
    • Route Type: Leave these settings as default
    • Music on Hold: Leave this on default unless you are using a custom MOH scheme
    • Time Group: Permanent Route
    • Route Position: Leave as is
  • Additional Settings:
    • Call Recording: Choose the option which best suits you here (Allow: Call recording can be enabled on demand, Record on Answer: Call recording will only start when the receiving party answers, Record Immediately: Call recording starts on dial out, Never: Call recording is disabled on outbound calls via this route)
    • PIN Set: Create a PIN set to monitor/restrict individual outbound usage. (Note: Leave Route Password above blank for this option)
  • Dial Patterns that will use this Route:
    
    • You will only enter a simple dialling plan for now (All outbound calls will use this route)
      
      • prepend: leave blank
      • prefix: leave blank
      • match pattern: XX. (this will dial out for all numbers entered, including international)
      • Caller ID: Leave Blank
• Click on "Submit"

Step 4: Make Test Calls

Verify connectivity and correct signaling by placing test calls against a land line or cell phone.
You may need to make minor adjustments to your dialplan depending on your individual configuration.